A wee summary of what I've been busy with (as at Dec 2104) together with a note of some of the tools I use day-to-day

1. 
• And how I go about it
• Including tools
What I’m up to just now
(Dec 2014)

2. 
Things to cover
• Activities
– Networks 
– Tech frame of reference 
– Broader context 
• Tools (context )
– Ambient conversations/hinterland 
– Writing 
– Storage 
– Broadcasting 
– Prioritising 
– Managing the Codebase 

3. 
In a nutshell

4. 
‘mHealth’ – talking an ecosystem into existence 

5. 
What’s important to you

6. 
WITTY

7. 
Quantifying the Self

8. 
Ginsberg (Insights)

9. 
Person-centred Planning

10. Scottish Collaborative Innovation Partnership Process
(SCIPP)
Community
Assets and
Resilience
Creating
Healthy
Housing
Prevention
Of Crisis
And
Breakdown
Community
Alternatives
To Hospital
Care
The
Hospital:
Managing
The Front
And Back
Doors
H
O
S
P
I
T
A
L
Aim
Active
Management
of Conditions
and Response
To Indications
Of Crises
Aim
Provide
Assessment/
Care/ Follow-
Up In Home
And
Community
Aim
Prevent
Attendance /
Admissions/
Reduce LoS
Aim
Enable People
to Look After
Their Health
And Use
Services More
Effectively
Aim
A Living
Environment
To Promote
Health And
Engagement
With Services
Discharges
Discharge
s
The Logic Of Current System: The Conveyor Belt
Prevention

11. 
Design Challenge

12. 
Service Landscape

13. 
Human-Centred Design

14. 
Fiona is a young volunteer in east Edinburgh. She is a
student locally and has formed a good relationship with some
of the local residents • Fiona is used to cooking nice stews in her
home country (Hungary) and thinks that
these can be just as warming for people
who live in Edinburgh!
• She cooks with two families whom she has
been referred to via the east Edinburgh
volunteering scheme
• Fiona is ‘addicted’ to Facebook. She uses it
to keep in touch with all her friends and
family and upcoming events, she says she
couldn’t live without her mobile.
• Fiona found it frustrating working with the
volunteer scheme as there is rather a lot of
red tape to step around, she wishes
attitudes were more relaxed and she was
given more freedom to try new activities
with the families she cooks with
• There is not much internet outside of the
local library and says she has gone as far
as to look up activities for residents, then
make and print posters at home to stick up
on the local community notice board so
people will take more notice.
• “If would be great if we could have posters
delivered to families with activities in the
local area on them and more up to date
transport info...I need more things for the
families to do”

15. 
Service prototype in outline

16. 
Design-thinking in public services
+ ‘assets-based approaches in practice’

17. 
Provider Promoter Partner Peer
SG Digital /
Public Sector
Already 2017 2019 Never
HSCI
Partnerships
Already 2016 2018 Never
SG eHealth /
NHS Boards
Already In Progress 2016 2018
Internal NSS Already In Progress 2015 2017
Customer
Segment
Business Relationship Maturity
Frame of reference? Organisational Maturity
Model Customer Segment Ambitions

18. 
Working in a mixed economy

19. 
Reading around 1

20. 
Reading around 2

21. 
Ambient Conversations/Hinterland

22. 
Collaborative Writing

23. 
Storage

24. 
Broadcasting

25. 
slides

26. 
Prioritising

27. 
The Codebase