This document provides an agenda for a Salesforce conference taking place on a single day. The agenda includes: - Registration and an opening Cloud Expo from 08:00-09:00 - A keynote on getting ready for a new kind of customer success from 09:00-10:30 - A break from 10:30-11:00 - A session on getting to know the customer from 11:00-11:45 - Lunch and networking from 11:45-13:00 - Sessions on Sales Cloud, Marketing Cloud, and the future of Salesforce in different industries in the afternoon - Additional sessions on topics like support, procurement, and app development - Pract

2. Opening Film

3. Welcome to the
Age of the
Customer
Robin Fisher
Vice President

4. Forward-Looking Statements
Statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize
or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the
forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any
projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding
strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or
technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality
for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and
rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with
completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our
ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment,
our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on
potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent
fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important
disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are
currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

6. Salesforce: 4th Largest Enterprise Software Company in the
World This Year
2011 • 2012
2013 • 2014
2015
Most
innovative
companies in
the world
4th largest software company based on analyst
consensus revenue for FY2017. Salesforce fiscal 2017
guidance provided November 18, 2015: "revenue for
the company's full fiscal year 2017 is projected to be
approximately $8.0B to $8.1B.”
FY17 employees
FY17Q1 revenue
$1.92B
20K
2013 • 2014
2015 • 2016
2008 • 2009 • 2010
2011 • 2012 • 2013
2014 • 2015 • 2016

7. New Technology Model
Multitenant cloud computing
Innovation. Not Infrastructure
Scalable metadata platform
Adapt to your unique business
Most trusted enterprise cloud
Security | Availability | Performance
faster time
to market
+
70%

8. New Business Model
Subscription pricing
Customer Success Group
Broad ecosystem and community
Focused on Customer Success
increase in customer
revenue growth
+
37%

9. pledge1percent.org
1.3M+ Service
hours1% Time
$115M+ Grants1% Equity
28K+ Nonprofit
organizations
1% Product
$250M
Donated
product
New Philanthropic Model
1-1-1 Model
500+ Companies
Pledge 1%

10. Adam Piasecki
Specjalista ds. Marketingu

11. gajusz.org.pl,,
,
DOD,(a),
,
Wolonatariusze,
,
Przychodnia,
PoMoc,
,
Zespół,Gajusza,
,
Zbiórki,na,cele,statutowe,lub,
szczególne,
! e!przelewy
! subkonta2dedykowane2do2akcji
! wpłaty2na2konto2bankowe
Narzędzia,eEfundraisingu,
! www,2e!przelewy
! kampanie2e!mailing2
! newsle;er2(7,7tys.2odbiorców)
! wsparcie2profilem2B2(322tys.2fanów)
Obsługa,„Polecenia,Zapłaty”,
Podziękowania,dla,darczyńców,
Statuetki,„Flaminga”,dla,darczyńców,
Badania,efektywności,akcji,
,
Wzrost e-przelewów o
240% 2015-2016

12. “Nothing is more important
than the trust and success
of every customer.”
- Keith Block
Vice Chairman, President & COO
“Our cloud platform and
rapid release cycle
inspires innovation for
every sized business.”
- Parker Harris
Co-Founder
“Our Customer Success
Platform accelerates
growth for every customer.”
- Alex Dayon
President & Chief Product Officer
“The business of
business is to improve
the state of the world.”
- Marc Benioff
Chairman & CEO
Our Core Values

13. IoT
Data
Science
Social
Mobile
Cloud
Billions
of connected things
Trillions
of customer interactions
MillionsThousands
The Age of the Customer
Everything and everyone is connected
LAN/WAN
Client
Server
SNA
Mainframe
Terminal

14. Connect to Your Customers in a Whole New Way
Apps & Products
Connected
faster case
resolution
66%
Employees
Connected
Partners
Connected
Communities
Connected

15. Run Your Business From Your Phone
smartphones
by 2020
6B+

16. Build 1-to-1 Customer Journeys
Future of Play - Creating lifelong relationships

17. Age
6-8
Age
8+
Age
0-3
Age
4-5
Future of Play - Creating lifelong relationships

18. of world’s data
created in last
12 months
90%
Everyone and Every Thing is Smarter
Get smarter about your customers

19. Your company Your customers
The Customer Gap
of customer data
has been analyzed
1< % 77%of customers are not
engaged with companies

20. Become a Customer Company
IoTIoT
Connect to your customers
in a whole new way.
Run your business
from your phone.
Build 1-to-1
customer journeys.
Get smarter about
your customers.

21. IoTIoT
Global CRM Leader
App
Cloud
Community
Cloud
Marketing
Cloud
Service
Cloud
Sales
Cloud
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology
users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the
opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties,
expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
The Gartner documents are available upon request from Salesforce.
A Magic Quadrant Leader for Sales Force Automation
Gartner, "Magic Quadrant for Sales Force Automation," Rob DeSisto, Tad Travis, 7/9/15
#1 Marketshare in Sales Automation Applications, 2014
IDC's Worldwide Semiannual Software Tracker, June 2015
7 industry-leading apps
1 platform
#1 Marketshare in Customer Service Applications, 2014
A Magic Quadrant Leader for the CRM Customer Engagement Center
Gartner, "Magic Quadrant for the CRM Engagement Center," Michael Maoz, Jim Davies, 4/27/15
IDC's Worldwide Semiannual Software Tracker, June 2015
A Magic Quadrant Leader in Horizontal Portals
Gartner, "Magic Quadrant for Horizontal Portals," Jim Murphy, Gene Phifer, Gavin Tay, 9/11/15
A Magic Quadrant Leader for Enterprise Application Platform as a Service
Gartner, "Magic Quadrant for Enterprise Application Platform as a Service, Worldwide" Natis, et al. 3/24/15
A Magic Quadrant Leader for Digital Marketing Hubs
Gartner, "Magic Quadrant for Digital Marketing Hubs," Andrew Frank et al., 1/5/16

22. Tomasz Bączyk
Dyrektor Generalny

23. Edward Wall
Vice President

24. Lightning: One Platform, One Experience.
Experience • Builder • Ecosystem

25. New Salesforce Vertical Apps
Built with Lightning
Patient relationships,
not records
Connecting advisors with
clients like never before
Mike Capelle
Chief Strategy Officer
Kristin Chu
Deputy Director

26. Offline for Salesforce1 Mobile
iOS & Android | View, Create & Edit
NEW
Omni-channel Supervisor
Real-time Supervisor View, Operational Alerts
NEW
Marketing Mobile App
Journey Performance & Analytics
NEW
Files Connect for Box
Box in Salesforce1, Box Files in Salesforce
NEW
Wave Notifications & Maps
Automatic Alerts & Triggers, Geospatial Mapping
NEW
Mobile Two-factor Authentication
Identity Verification & Single Sign-on
NEW
150+ new featuresIoTIoT
Coming Soon Summer ’16
Major Release
50th
Live June 2016
Including

27. Connect to your customers
in a whole new way
Run your business
from your phone
Build 1-to-1
customer journeys
Get smarter about
your customers

28. Film

29. Sell the way you want
Lightning Platform & Ecosystem
Sell faster
Salesforce SteelBrick & Microsoft Integrations
Sell smarter
SalesforceIQ & Sales Wave Analytics
Sell from anywhere
Salesforce1 Mobile App
#1 Sales application
Sales Cloud Lightning
Ami Palan
Partner
revenue increase
+
37%

30. Salesforce SteelBrick CPQ
Quote-to-Cash with Lightning Experience
Accurate sales quotes
Create customer-friendly sales quotes easily
Faster branded proposals
Build custom templates to match your business
Automated quote-to-cash process
Streamline the journey from lead to revenue
NEW
faster quotes
+
80%
Introducing:

31. Connect any data to every user
Wave Platform
Get answers, faster
Sales Wave & Service Wave Apps
Take action, instantly
Wave Actions in Salesforce
Make decisions from anywhere
Wave Mobile
Leading analytics platform
Analytics Cloud
Brook Colangelo
EVP & CTO
+
48%
faster decision making

32. Fast development for everyone
Lightning App Builder & Process Builder
Modern developer experience
Heroku Enterprise & Lightning Design System
#1 enterprise ecosystem
AppExchange & Lightning Components
Trusted, scalable & connected
Salesforce Shield, Connect & Thunder
App Cloud Lightning
Paul Daugherty
CTO
#1 Cloud app dev platform
+
55%
faster deployment

33. Anna Kujawa
CRM Department Manager

34. Michael Scherbaum
Lead Solution Engineer

35. Demo

36. Connect to your customers
in a whole new way
Run your business
from your phone
Build 1-to-1
customer journeys
Get smarter about
your customers

37. Film

38. #1 Customer service application
Service Cloud Lightning
Connected service
Lightning Platform & Ecosystem
Faster service
Lightning Service Console & Omni-Channel
Support
Smarter service
Service Wave Analytics
Personalized service
Service for Apps with SOS &
Field Service Lightning
Jodi Truss
Manager, Subscriber
Relationship Marketing
+
48%
faster case resolution

39. Connect your entire workforce
Tools for agents, dispatchers & mobile employees
Smart Scheduling & dispatch
Automate scheduling based on skills,
availability, and location
Manage work in real-time
Update work orders, change requests, and job
status, on any device
Introducing:
Field Service LightningNEW
Now available
-
30%
field service costs

40. Carlson Choi
VP, Digital Initiatives
#1 Marketing application
Marketing Cloud
1 to 1 customer journeys
Journey Builder
All channels & devices
Email, mobile, social, ads, web & IoT
Predictive marketing
Predictive journeys
Connected CRM
Customer experiences across marketing, sales,
service & apps
+
43%
marketing ROI

41. Luciana Chamerlain
Manager, Online Commerce
Digital Marketing
Connect to business process
Platform for embedded files, records & data
Connect faster
Lightning Community Builder &
Community Templates
Connect smarter
Personalized content & recommendations
Connect everywhere
Rich, branded mobile experience
#1 Community platform
Community Cloud
+
45%
customer retention

42. Tom Nugent
Director, Solution Engineering

43. Demo

44. Trailhead
trailhead.salesforce.com

45. Thank you to our Sponsors
PlatinumEmerald
Gold

46. TODAY - raffle in the Keynote room at 16:30
Your feedback is very valuable to us.
Fill in this evaluation survey* for a
chance to win an Apple Watch today!
www.bit.ly/salesforcewarsaw
*at the registration desks or on your smartphone

47. 08:00 Rejestracja uczestników i Cloud Expo
09:00 Keynote: Get Ready for a New Kind of Customer Success
10:30 Przerwa na kawę
11:00 Jak poznać Klienta, czyli obsługa od podstaw
10 najlepszych praktyk Salesforce, studium
przypadków wdrożeniowych z PwC
11:45 Lunch i Networking
13:00 Sales Cloud Digitalizacja relacji z klientem Przyszłość Salesforce w Twojej branży z Deloitte
14:00 Marketing Cloud: czas cyfrowego marketera
Wdrożenie Salesforce w Allegro: krótka historia o
kanarku i skrzynce piwa z Craftware
14:45 Przerwa na kawę
15:00
The Future of support by AVG Technologies
(in English) Procurement for Salesforce: Jak połączyć
przeciewieństwa z Cloudity
15:25 App Cloud: Poznaj nowy sposób tworzenia aplikacji
15:45 Praktyczne panele tematyczne
16:30 Czas na networking
Agenda

48. thank y u