Metamorfosi presentation material during Seminar Seminar Accelerating Business Using Microservices Architecture in Digital Age

1. ZYLLEM ENTERPRISE
SaaS platform to manage, build and
operate complex logistics networks
Soleiman Pello
soleiman@metamorfosi.com.sg

2. The Market is Changing
Enterprise companies are taking ownership of their logistics networks
by building mixed networks using their own assets and partnerships
2
• A common misconception: Logistics is simple—it’s just bringing parcel from A to B
• Existing solutions are not designed for such mixed operating models —
they only offer pre-defined processes and therefore lack flexibility
• Most enterprises do not have the resources to build such a technology.
They feel more need to focus on their core business, as they should
• Enterprise processes are complex, customized, and unique for each of them
• Most enterprises are still using “pen and paper” to manage their operations
A visible worldwide trend:
Did you know?
• Companies with traditional solutions take
8 months to adopt a new process
• DHL burnt $500m on a failed solution adoption
by SAP
• Most companies collaborate via WhatsApp
& Calls as part of their logistics processes

3. The Solution
3
Zyllem Enterprise Software
• Deployed via SaaS model in a public or private cloud
• Self-service
• Pay as you go
• Allows enterprises to model their own unique processes
• Brings together their own assets and partnerships into one
unified network
• Planning and optimization are part of the solution
• Enables total visibility, compliance and audit trail across the operations
• Project duration takes only a couple of weeks
Did you know?
• Zyllem implemented a pilot in PH: 4 warehouses,
5 operators, 3 processes in 1 week
• After using Zyllem, Zuellig’s Driver Compliance
rate went from 20% to 95%
• Zyllem In-Route Optimization feature can
optimize 100 locations in 2.5 seconds
ORCHESTRATE MULTI-SEGMENT LOGISTICS NETWORKS

4. 16-Mar-18 www.zyllem.com 4

5. This is how people see logistics……….
5
(START)
Day 1
1
Pick up by
customer
0900-1700
(END)2
Start
Pick up
1
2
Ready for
pick up
Picked up by
customer

6. THIS… is logistics
2
(START)
Day 1
1
2
3
4
5
6
7
Start
Pick up
Full delivery
Invoice with customer
Partial delivery
Full reject
Failed delivery
Submitted
Cancelled (role specific)
Day 1
Day 1 or 2
Day 1 or 2
1
4 3
5
6
5
6
Day 1 or 2
(END)
7
Day 1
2nd failed
delivery
Full delivery
Cancelled
9
9
Pick up
from
warehouse
0900-1030
Deliver to
customer
1100-1700
Collect
Invoice
from
customer
1100-1700
Return
goods to
logistics
1700-1800
Exchange
goods at
logistics
1700-1800
8
3
7
3
8
8
3
Ready for pick
up
Invoice with
customer
+1 Day
Day 2 or 3 (partial)
+1 Day
2
Day 1
8
+1 Day
Day 1 or 2 (PD from delivery)
Day 1 (Failed Delivery)
2
8
Day 2 (Failed Delivery)
Day 1 or 2 (FR from deliver)
8
Day 2 or 3 (FR from collect)
8
Day 2 or 3 (PD from collect)+1 Day
Day 3 or 4 (partial)
Day 2 or 3
Day 2 or 3
Day 2 or 3
Day 2 or 3
Day 2
9
Complete
partial
delivery
1100-1700
Day 3 or 4
2
Day 2 (failed)
Full reject
1st failed delivery
Partial delivery
Full delivery
Goods
exchanged
Goods
exchanged
1st delivery
attempt
2nd delivery
attempt
Completing
partial
delivery
Full reject
Partial delivery
Goods returned
Day 1 or 2
8
Day 1 or 2 (Cancelled)
Cancelled

7. 16-Mar-18 www.zyllem.com 7

8. Zyllem Enterprise
16-Mar-18 www.zyllem.com 8
Enterprise logistics software to build, operate and monitor your logistics networks
Some of our customers
Partners and alliances
Map services and real-time traffic data
Special packages for local SME’s
Innovative join projects (IOT)
Enterprise deployment on private clouds
Largest healthcare service provider in Asia Largest cold chain network in Singapore
Food distributor with complex operations
Microsoft, hosting partner
• Founded by Ex-SAP engineers and launched in July 2017
• Singapore-based company and developer of:
• Single platform to control your entire logistics network
• Lets you manage mixed logistics networks and services
combining your own assets and 3PL partners.
• Designed for retailers, wholesalers, distributors, e-commerce
businesses, and logistics operators.
• Can be configured in minutes to support your customized
logistics processes
• Smart algorithms to optimize your operations
• Can be deployed on private or public clouds.
• Supported by key VCs such as WaveMaker, SPRING,
and private investors.
• Zyllem is a team of 16 people located in JTC Launchpad (Block 71).
Zyllem Enterprise
Largest Electronics Retailer in Singapore

9. Standard software — Fully flexible and configurable!
9
A Platform as a Control Tower
4PL
Enterprise End Customer
Managed
Managed
CURRENT SOLUTIONS ZYLLEM
Local Operators
Enterprise End Customer
Local Operators
ENTERPRISE ENTERPRISE

10. Benefits of Zyllem
10
Driver Optimization
with up to 30% more deliveries per driver per day
Full Visibility of Deliveries
across own fleet & delivery partners, including time/location status update
Faster Sales Recognition
by shortening the order-to-cash cycle with real-time updates
Effective Cost Management
by removing last-mile delivery challenges & dependency on single delivery partner
Increase Customer Satisfaction
through instant communication with drivers and updates to customers

11. Case Study
11
Challenges (before Zyllem)
• Different processes and systems
across 13 markets
• Strong dependency on delivery
partners; lack of transparency
• No control over end-customer
experience
• High inefficiency and challenge
in controlling cost
Outcomes (after Zyllem)
• Control Tower view of all deliveries with real-time
status updates
• Stronger control over service quality and fulfilment of
compliance
• Greater customer satisfaction with auto-updates and
exception management
• Asset optimization and continuous improvement
• Faster sales recognition with shortened cash-to-order
cycles

12. 16-Mar-18 www.zyllem.com 12

13. Zyllem Video
16-Mar-18 www.zyllem.com 13
About Zyllem in 2 minutes
Zyllem in 2min – product video
“What is Zyllem” video

14. Key Capabilities
16-Mar-18 www.zyllem.com 14
End-to-end features to support your customized logistics needs
• Enterprise portal to build, operate, and monitor your network
• Supports multiple network hierarchies build up from your own assets and 3PL partnerships.
• Multi-segment operations including DC (Cross Dock), reverse logistics, custom services, etc.
• Model your SLAs and monitor your delivery process performance across multiple networks.
• Support multiple operators on a single delivery order
• Order management via manual, bulk orders, and API integration
• Contact management for increased collaboration with your recipients
• COD support for managing funds flow including multiple cash registers hierarchy
• Communication engine to create custom emails, SMS, Broadcasters and document
attachments to be included in delivery process
• Analytics engine to report, monitor, and review your network performance
• Dispatcher Module to manage logistics operators
• Mobile app (iOS & Android) to include your own assets/drivers in the delivery process
(fully online / offline)
• Route optimization
• Zone management

15. Real-time Dashboard
15
Create and customize your dashboard by adding widgets
Select metrics to display and choose
colour schemes for each widget
Zyllem Enterprise Portal
Add widgets, drag & drop them to rearrange

16. Dispatcher Module
16
Monitor and manage deliveries and operators/drivers, handle exceptions remotely
Key features:
• Real-time synchronization with Zyllem App
• Monitor the progress of each driver/user
• Handle exceptions (assign, reassign, unassign, cancel
tasks, perform tasks on behalf of drivers or other
users, etc.)
• Send messages to drivers
List view of drivers and their tasks Map view of driver’s route

17. Driver Suggestion
17
When assigning/reassigning deliveries, identify the most suitable driver for the task
Least suitable driver with 2 warnings (2 late deliveries)
Most suitable driver
Zyllem Enterprise Portal (Dispatcher Module)
Driver assignment suggestion that will best uphold your SLAs
and overall driver efficiency

18. In-Route Optimization
18
Optimize fixed routes and auto-assign deliveries
Before optimization
Zyllem Enterprise Portal (Dispatcher Module)
After optimization
Key features:
• Less than 1 second calculation
• Supports preferred delivery windows with
normal delivery windows
• Reoptimized in case of exceptions
(cancellation, reassignment, additional
tasks, additional stops, etc.)

19. Zyllem Mobile App
19
Manage and perform delivery tasks (supports barcode and QR code scanners)
Driver’s “to do” (list view) Driver’s “to do” (map view)
Key features:
• Real-time synchronization with Zyllem Enterprise Portal
• Work in online/offline mode
• Get Driving directions (connects to Google/iOS map)
• Call customer (connects using phone data)
• Capture geolocation of each task performed
• Capture photosign, e-signatures, forms, lists and customer survey
(based on configurations)
• Barcode scanner
• QR code scanner
• Each process can have different artifacts
• Each Operator can have different services and artifacts
• All tasks can be customized into your preferred languages
• All names can be customized (Operation names, Task Names, etc.)
• Real-time communication with Dispatcher Module

20. Our Partnership
• Metamorfosi acts as Zyllem Reseller and System Integrator
• Contract would be directly between Metamorfosi and you
• Zyllem will support the services elements where required
www.metamorfosi.com.sg

21. Thank You!
Soleiman Pello
Co-Founder & CEO of Metamorfosi Pte, Ltd
M + 65 9431 1777
E soleiman@metamorfosi.com.sg