Virtustream presentation

1. Enterprise-class cloud built for mission-critical enterprise applications.

2. Improved efficiency and application-level performance SLAs.

3. Consumption-based pricing model for substantial cost savings.

5. Virtustream Enterprise Cloud Built for mission-critical systems of record • Designed and tuned for mission-critical, I/O-intensive apps • SLAs for application performance • Planning and migration services • Full suite of managed services including application expertise • Also available for government organizations Flexible, hybrid deployments • Virtual private or public architecture • Federate with on-premises private clouds & global footprint of xStream-powered service provider clouds xStream-powered cloud • Greater efficiency and automation • Consumption-based pricing 6

6. Cloud built for the Enterprise Higher security Hardened architecture Customized governance Risk & compliance monitoring Superior economics Patented cloud resource allocation True consumption model reduces inefficiencies, improves TCO Platform of record Designed to run complex business apps ERP, SCM, Analytics Assured, SLA-backed performance Managed solution Planning & strategy Migration & onboarding App & infrastructure management 6

7. Virtustream Enterprise Cloud Built for mission-critical systems of record • Designed for mission-critical, I/O-intensive apps • SLAs for application performance • Defense-in-depth security model • Also available for government organizations Full suite of managed services • Planning and migration services • Deep application expertise Flexible, hybrid deployments • Virtual private or public architecture • Federate with global footprint of xStream- powered service provider clouds xStream management portal • Greater control and automation • Usage, SLA and billing reporting 7

8. Cloud agility, automation & optimization for enterprise applications xStream Management Platform xStream µVM engine provides workload optimization, application performance assurance and utilization analytics Automated operations simplify application deployment in less time, with less cost xStream App Director for in-life application automation, orchestration, and management of complex applications, including in-depth reporting & monitoring Customizable alerting and self-healing for more effective management of mission-critical systems xStream Automation Packs - SAP available Q2; Oracle & Epic to follow in H2 8 ©Copyright 2016 Virtustream, Inc. All Rights Reserved.

9. µVM: the cloud kilowatt Assurance, Economics & Optimization • Consumption-based billing • Usage analytics • Intelligent workload placement • Proactive infrastructure optimization • SLAs for application performance • Fewer hosts, better utilization 8 1 µVM: 200MHz CPU, 768MB RAM, 40 IOPs, 2Mb/s Bandwidth

10. Future App Pack Future App Pack xStream xStream App Director 10 Automated operations to simplify deployment in less time, less cost Optimized and orchestrated continual maintenance and management of complex mission-critical applications, including in-depth reporting, monitoring Customizable alerting and self- healing for operational functionality of enterprise-class application environments Policy-based management to automate and orchestrate enterprise-class applications Compute Network Scheduling Catalog Supply Chain Dashboard App Director Multi-Tenant Management

11. xStream Automation Pack Application lifecycle automation 11 Migration, Provisioning Management Post-health check and metrics and controls, VM provisioning Operation & Administration Monitoring dashboards, metrics/controls, health check Security, Governance, & Compliance License and version checks, user management, log reporting Hybrid Extensibility Seamlessly extend landscapes to off-premises cloud Designed and developed to provide simplified automation and orchestration for continual operation, stability, performance, security, and optimized maintenance: xStream Automation Pack Operation & Admin Migration & Provisioning Management Landscape Management Hybrid Capable

12. Sample xStream automation benefits: SAP Automation Description Illustrative Benefits Kernel patch automation Orchestration of the entire kernel change process 85% reduction in time and labor 95% reduction in human error SAP patching and pre- and post-upgrade automation Simplifies system prep process for patching and upgrade, along with post-system technical processing (SGEN) and system notifications 85% acceleration in pre- and post- processing On-demand and custom health check and validation checklist automation Complete customizable health checks for your system landscapes >70% reduction in manual labor Security automation for frequent tasks User locks, system log and audit details, risk assessment information, SAP Portal Hotfix summary, license details Time savings varies by user Complete root cause analysis and dashboard overview automation Quickly view where systems exceed best practice thresholds Time savings varies by user 12

13. 13 Cloud security: defense in depth Chip-to-compliance IaaS security architecture • RBAC and multi-factor authentication • Dedicated VLANs and security zones • Encryption at rest, in use and in motion • Secure, dedicated connectivity options • Silicon-level system integrity attestation • Geo-fencing and geo-tagging • Continuous logging and compliance

14. Infrastructure andApplication Managed Services Migration Monitoring Management Optimization Facilities, Computing Infrastructure & Storage Units Physical Plant, Virtualized Compute, Storage and I/O Hardware Network Services Backup and Disaster Recovery, 24 x 7 Helpdesk, Redundant Carriers VM & OS Administration Admin, Installation, Upgrades, Patches, Security DB & App Administration SAP Basis, Oracle Apps DBA, Security Upgrades, Patched, Issue Resolution Application Management Performance Tuning, Capacity Planning, Resource Optimization ExpertsOnDemand On or off premises 14

15. Deep SAP Expertise • ~200 SAP clients running production SAP • First Production SAP Customer in a Multi-tenant Cloud • First Production SAP ECC Running on HANA in the Cloud • ~500 SAP HANA Instance Migrations to date • Complete SAP Portfolio Coverage, Including ERP, CRM, Analytics, HANA & Business One in the Cloud Comprehensive Certifications • One of only five global HEC premium suppliers • SAP Certified for Hosting Services • SAP Certified for HANA Operations • SAP Certified for Cloud Services Unparalleled expertise and assurance Virtustream and SAP 15

16. Case Study: Florida Crystals lower three-year TCO 40% • Entire enterprise data center moved to Virtustream •Two-continent SAP landscape with 1,000s of users • 80-day migration of >60 SAP instances • Added disaster recovery capabilities with <1hr RTO • App deployment times cut to hours from weeks application performance 2x 15

17. Automated, continuous risk and compliance management for enterprises and service providers

18. Unified dashboard view of risk and compliance landscape across hybrid cloud and non-cloud environments

19. Compliance audit and assessment automation for reduced costs and complexity

21. 21 Challenges How do I… • Get a unified view of security and compliance risk across all IT assets (e.g. enterprise, cloud, hybrid-cloud)? • Reduce cost and complexity of managing compliances with shrinking budgets? • Become proactive rather than reactive in dealing with enterprise and mission risks? • Perform continuous monitoring of risk with ever increasing volume of data? • Create a single 360° operational view of enterprise risk and prioritize mitigations? Need a proactive view of risks across my cloud and non-cloud assets due to Cyber, Compliance, and IT Operations on a continuous and automated basis.

22. 22 Continuous enterprise risk & compliance monitoring Viewtrust provides continuous monitoring of risks across enterprise environments to proactively address risks due to Cyber, Compliance, and IT Operations. Enterprise Risk Management Compliance Risk IT Operational Risk Cyber Risk VIEWTRUST All Federal Systems have to have FISMA/FedRAMP compliance with implementation of NIST Risk Management Framework (RMF)

23. 8 • Provides a unified view of an enterprise’s public and private cloud risk on a single dashboard • Automates Compliance and Risk management for private or hybrid clouds • Provides continuous analysis of risk with heat maps for proactive view • Collaborative and workflow driven platform for compliance automation and documentation • Scales with Big Data analysis and analytics engine • Provides mission risk view to address what is critical to the business Viewtrust: automated risk & compliance management Compliance Risk IT Operational Risk Cyber Risk

24. 24 Addressing regulated markets Federal Financial Healthcare Energy Retail Enterprise Risk Management ✔ ✔ ✔ ✔ ✔ Cyber Situational Awareness ✔ ✔ ✔ ✔ ✔ Regulatory Compliance FISMA/ FedRAMP GLBA SOX HIPAA HITECH NERC CIP PCI Cyber Risk | Compliance Risk | IT & Operational Risk Presentation and Data Analytics Dashboard

25. VIEWTRUST 25 Continuous compliance for hybrid cloud + Virtual Datacenter / SDDC Enterprise Risk Management Unified View Public/ Managed Cloud Private Cloud

26. Rapid ROI with Viewtrust Reduced compliance costs via efficiency through automation: • Entire compliance lifecycle automation • Efficient, collaborative, and consistent audit practice • Support multiple compliance frameworks unified in one tool Increase compliance and risk awareness: • Breaking security-tool data silos with a single dashboard • Continuous risk analysis based on threat and impact analysis • Automated risk identification with case management 12

27. Simplify mission-critical enterprise application management with lifecycle application automation.

28. Enterprise-class performance with application-level performance SLAs.

29. Flexible deployment models for hybrid cloud solutions.

31. Challenges and solution Challenges • SAP environments are extremely complex; hard to manage • Minimizing downtime while optimizing maintenance windows is a constant balancing act • No performance guarantees • Requires expensive highly skilled staff; still prone to human error Solution • App-specific lifecycle automation and management • Automate on premise SAP deployment, configuration, and management • Augment with IaaS cloud for hybrid cloud • Increase efficiency, simplify management, lower cost App Director and SAP App Pack 9

32. Cloud agility, automation & optimization for enterprise applications xStream Management Platform xStream µVM engine provides workload optimization, application performance assurance and utilization analytics Automated operations simplify application deployment in less time, with less cost xStream App Director for in-life application automation, orchestration, and management of complex applications, including in-depth reporting & monitoring Customizable alerting and self-healing for more effective management of mission-critical systems xStream Automation Packs - SAP available Q2; Oracle & Epic to follow in H2 32 ©Copyright 2016 Virtustream, Inc. All Rights Reserved.

33. Future App Pack Future App Pack xStream xStream App Director 33 Automated operations to simplify deployment in less time, less cost Optimized and orchestrated continual maintenance and management of complex mission-critical applications, including in-depth reporting, monitoring Customizable alerting and self- healing for operational functionality of enterprise-class application environments Policy-based management to automate and orchestrate enterprise-class applications Compute Network Scheduling Catalog Supply Chain Dashboard App Director Multi-Tenant Management

34. xStream Application Pack Application lifecycle automation 34 Migration, Provisioning Management Post-health check and metrics and controls, VM provisioning Operation & Administration Monitoring dashboards, metrics/controls, health check Security, Governance, & Compliance License and version checks, user management, log reporting Hybrid Extensibility Seamlessly extend landscapes to off-premises cloud Designed and developed to provide simplified automation and orchestration for continual operation, stability, performance, security, and optimized maintenance: xStream Automation Pack Operation & Admin Migration & Provisioning Management Landscape Management Hybrid Capable

35. Sample xStream automation benefits: SAP Automation Description Illustrative Benefits Kernel patch automation Orchestration of the entire kernel change process 85% reduction in time and labor 95% reduction in human error SAP patching and pre- and post-upgrade automation Simplifies system prep process for patching and upgrade, along with post-system technical processing (SGEN) and system notifications 85% acceleration in pre- and post- processing On-demand and custom health check and validation checklist automation Complete customizable health checks for your system landscapes >70% reduction in manual labor Security automation for frequent tasks User locks, system log and audit details, risk assessment information, SAP Portal Hotfix summary, license details Time savings varies by user Complete root cause analysis and dashboard overview automation Quickly view where systems exceed best practice thresholds Time savings varies by user 35

36. Virtustream Enterprise Cloud Built for Mission-Critical Systems of Record • Designed and tuned for mission-critical, I/O-intensive apps • SLAs for application performance • Planning and migration services • Full suite of managed services including application expertise • Also available for government organizations Flexible, hybrid deployments • Virtual private or public architecture • Global footprint of xStream-powered service provider clouds xStream-powered Cloud • Greater efficiency and automation • Consumption-based pricing 36

37. Deep SAP Expertise • ~200 SAP clients running production SAP • First Production SAP Customer in a Multi-tenant Cloud • First Production SAP ECC Running on HANA in the Cloud • ~500 SAP HANA Instance Migrations to date • Complete SAP Portfolio Coverage, Including ERP, CRM, Analytics, HANA & Business One in the Cloud Comprehensive Certifications • One of only five global HEC premium suppliers • SAP Certified for Hosting Services • SAP Certified for HANA Operations • SAP Certified for Cloud Services Unparalleled expertise and assurance Virtustream and SAP 37

38. Case Study: Domino Foods 38 Challenge: How to deploy cloud computing with enterprise-class performance, reliability, and support for a SAP deployment with 20+ TB of data, 1000s of users Solution: Virtustream xStream Application Management Platform Results: Increased Efficiency • 2X performance increase over its cloud IT making the company more responsive to its dynamic operating environment • 1.6 to 2.5x more VMs per rack for increased scalability and cost savings Lower Cost • 40 percent less TCO over 3 years, with increased availability and shorter DR times • Cloud flexibility enables IT to focus on delivering business value “Forward thinking companies realize the tremendous financial and efficiency benefits that cloud computing offers. Given the critical nature of our IT, we needed an infrastructure partner with a successful track record in designing and deploying virtualization and cloud computing environments.” Don Whittington, CIO Florida Crystals Corporation

39. Infrastructure, platform, and application managed services for simplification of enterprise IT landscapes.

40. Deep enterprise application management expertise for improved efficiency and savings.

41. Best practices, in-house expertise, and industry-leading service engineering for a seamless, straightforward service experience.

42. Drive value from technology investments through IT management solutions Virtustream Managed Services

43. Virtustream Managed Services 43 YourpartnerindeliveringITasaService Business Driven Customer Centric Operation Expertise Business Agility And Transparency Operational Flexibility Through ITaaS Operations Transformation Partner Proactively Manage And Improve The IT Environment Focused On Understanding Your Business And IT Operations Customer Success Is Top Priority Trusted, Certified Professionals Deep Understanding Of ITIL Methods and Processes Extensive Expertise In Cloud Operations

44. Continuum of operational 44 ITasaServicealignedtotheneedsofyourbusiness Pre-scoped Managed Services Backed With Enterprise-level SLAs Fully Customized, Comprehensive, Managed Services Continuum of Remote Monitoring, Change Management, Reporting & Performance Management STANDARD MANAGED SERVICES ADVANCED MANAGED SERVICES FOUNDATION MANAGED SERVICES Platform as a Service Backup and Recovery Big Data Enterprise Hybrid Cloud Storage Infrastructure Management Converged Infrastructure Management Agile Continuous Delivery Legacy IT

45. INFRASTRUCTURE Storage Backup Disaster Recovery PLATFORM Neutrino Enterprise Hybrid Cloud Native Hybrid Cloud APPLICATIONS Pivotal Cloud Foundry Big Data SAP HANA 45 Virtustream Managed Services coverage Services across infrastructure, platform, and applications

46. 46 Infrastructure Storage, backup and disaster recovery Business Driven Engage with a strategic partner to deliver ITaaS and tailor support to your business requirements Customer-Centric Proactive approach to IT operations with a focus on customer requirements enables continuous improvement via delivery excellence Operational Experts Extensive storage and backup experience combined with proven governance and process methodology provides operational excellence Technology Experts Trained, certified managed service professionals trained on EMC storage and backup technologies ensure a successful engagement

47. Platform 47 Managed Services for EMC Neutrino, Enterprise & Native Hybrid Cloud Manage multiple infrastructure and cloud architectures Skilled team to augment staff in managing diverse technology footprints, private and public hybrid clouds leveraging standard and repeatable frameworks. Provide ITaaS to end users Leverage standard templates to ease consumption and charge back and showback functions, as well as monitor and manage workloads on/off premise. Support for tenant operations and new cloud processes Support for each customer in a multi-tenant cloud deployment, providing cloud service lifecycle management and automation to deliver an efficient cloud.

48. Flexibility & Consumption Based Approach. Service catalog allows clients to select and parameterize the offerings they use, ordering the services they need (OS/DB/Basis) at just the levels they require. Best-in-class People. Resources concentrated in one location with sufficient breadth and depth of experience to increase availability, stability, and performance. Application Platform Expertise. Domain expertise across EMC Federation products and services give clients maximum return on investment Application Automation and Innovation. Access to an ever growing suite of tools that offer self healing and hands off administration. On-demand provisioning of experts to improve ongoing effectiveness of a client’s cloud based information technology assets, lowering maintenance costs of applications by 20 – 40%. Applications 48 Managed Services for SAP HANA, Pivotal Cloud Foundry & Big Data

49. Team skills summary 49 Professional, certified experts

50. Virtustream Managed Services 50

51. Continuum of operational 51 ITasaServicealignedtotheneedsofyourbusiness Pre-scoped Managed Services Backed With Enterprise-level SLAs Fully Customized, Comprehensive, Managed Services Continuum of Remote Monitoring, Change Management, Reporting & Performance Management STANDARD MANAGED SERVICES ADVANCED MANAGED SERVICES FOUNDATION MANAGED SERVICES Platform as a Service Backup and Recovery Big Data Enterprise Hybrid Cloud Storage Infrastructure Management Converged Infrastructure Management Agile Continuous Delivery Legacy IT

52. Deliver Business Transparency into IT Operations Foundation Managed Services Pre-scoped Managed Services For Accelerated Delivery Backed By Service Level Agreements Comprehensive, Fully Customized Managed Services Tuned To Your Environment • 24x7x365 monitoring, alerting, and reporting • Complete oversight of customer solution set(s) within IT environment • Immediate deliverance of ITSM ticket, phone, or email alert in event of incident • IT experts enable ability to maintain optimal operation and technology performance 52 FOUNDATION STANDARD ADVANCED

53. Selective Sourcing For Operational & Administrative Tasks Standard Managed Services • Pre-scoped, comprehensive end-to- end managed services • 24x7 mix of remote and onsite resources • Accelerated delivery for customers who need immediate support • Custom engagement length typically 3 years or more • Backed by customer defined service level agreements (SLAs) Comprehensive, Fully Customized Managed Services Tuned To Your Environment Monitors Your Environment For Alerts And Delivers Capacity & Performance Reports 53 FOUNDATION STANDARD ADVANCED

54. Comprehensive, End-to-end, IT Solution Management Advanced Managed Services Pre-scoped Managed Services For Accelerated Delivery Backed By Service Level Agreements • Comprehensive, fully customized end-to-end management of IT solutions • Trained experts leveraging ITIL- based processes enabling proactive governance and compliance • Seamless coverage through global delivery network with 24x7x365 coverage • Enterprise-level SLAs to safeguard business Monitors Your Environment For Alerts And Delivers Capacity & Performance Reports 54 FOUNDATION STANDARD ADVANCED

55. Operational Flexibility & Choice 55 Services That Scale With Your Solution Infrastructure As A Service Platform As A Service Software As A Service Pre-Scoped Managed Services • Onboarding & Transition • Standard Reports • Standard SLAs • Fixed Changes/Month • Remote Monitoring • Service Desk • Fixed PM Hours • Incident & Event Management • ITSM Integration • Standard Run Books Fully Customized Managed Services • Onboarding & Transition • Transformation • Custom Reports • Customized SLAs • Change Management • Remote Monitoring • Service Desk • Tailored PM Hours • Incident & Event Mgmt. • ITSM Integration • Custom Run Books • Integration With Services Ticketing Storage Backup Converged Infrastructure Enterprise Hybrid Cloud Pivotal Cloud Foundry Off-Premises Cloud Federation Data Lake OpenStack Standard Managed Services Advanced Managed Services

56. Service Strategy and Methodology 56

57. Virtustream Managed Services 57 YourpartnerindeliveringITasaService Business Driven Customer Centric Operation Expertise Business Agility And Transparency Operational Flexibility Through ITaaS Operations Transformation Partner Proactively Manage And Improve The IT Environment Focused On Understanding Your Business And IT Operations Customer Success Is Top Priority Trusted, Certified Professionals Deep Understanding Of ITIL Methods and Processes Extensive Expertise In Cloud Operations

58. Repeatable Service Management 58 Threephasesensuresuccess,withcontinuousimprovementstogrowwithyou • The timeframe for IMS to perform steady-state service, optimize services, and establish best practices, (i.e. fine tune service, validate performance standards, delivery quality, automation and reporting, and ensure completeness of services) Continuous ImprovementService Start-Up Service Strategy Service Operations • The timeframe for Virtustream to establish steady-state service and transfer operations from the incumbent service provider to IMS • Creates the foundation for success by establishing governance and account operations • The timeframe services will be performed meeting service performance standards • Assumes responsibility of the service under comprehensive SLAs and measurements The practice of constant on-going learning to drive technology innovation. Virtustream experts, implement enhancements and share benefits to improve service quality and be more economical.

59. Proven Methodology 59 Aphasedandcollaborative approachtoITOperationManagement • Chief Services Office • Audit & Compliance • Analytics • Maturity Assessments • Global Standards • Delivery Support Continuous ImprovementTransition & Start-Up Stabilization Steady-State • Statement of Work • Obligations Matrix • Project Schedule • Gap Analysis Review • Runbook • Account Governance • Best Practices • Continual Service Improvement • Reporting & Health Check Scorecard • Document Administration • Delivery Assurance The practice of constant on-going learning to drive technology innovation. Virtustream experts, implement enhancements and share benefits to improve service quality and be more economical.

60. Service lifecycle and methodology 60 Stabilization PeriodService Start-Up Deploys optimal program to take-over customer’s “as-is” environment ITIL certified and Federation trained experts enable business continuity Continually improved processes allow business objectives to be met Leads to assuming operational services with minimal disruption Implements best practices & process readiness to meet service standards Analysis of delivery performance to reduce incidents & service outages Global standardized and optimized delivery model for service operations Technology Innovation + optimized processes improve customer operations Enables flexibility and adaptability fostering healthy client relationship Account driven processes ensures contractual obligations are met Periodic reviews (maturity & delivery assessments) allow total transparency Process management aligned with specific business needs Business Driven Customer Centric Operation Expertise Steady-State Period Continuous Improvement

61. Centers of Excellence (Utah, USA; Cork, Ireland; Bangalore & Pune, India; and Cairo, Egypt) & Global Command Centers GlobalDeliveryDedicated PM Shared Functions Team Members DM SA Customer Domestic Technical & Process Teams Global delivery model 61 Dedicatedresourcesprovideseamlesscoverage&customer-firstmodel

62. Infrastructure 62

63. Think differently 63 A3-prongedapproachtoinfrastructuremanagement Consume Run Govern Leverage a business-driven approach Experience a customer-centric philosophy Deploy best-in-class operational expertise

64. Consume differently 64 Leverageabusinessdrivenapproach Scale service for storage operations based on specific organizational needs Engage with a partner to deliver ITaaS and tailor support to your business requirements Engage a strategic provider that becomes a partner for operational transformation Gain operational flexibility, business agility, and transparency

65. Govern differently 65 Experienceacustomer-centricphilosophy Focus on understanding your business and IT operations Leverage proven governance & process methodology for a successful engagement Apply proactive management for continuous improvement backed by SLAs Proactive approach to IT operations with continuous improvement via delivery excellence

66. Run differently 66 Deploythenecessaryamountofoperationalresources Deploy experts with extensive experience for operations, planning, and management Gain a deep understanding of ITIL based methods and processes Leverage a seamless combination of onsite and remote certified professionals Trained, certified managed service professionals delivering operational excellence

67. Deploy management professionals 67 Comprehensiveoperationalmanagementforstorageandbackup Event Management Incident Management Problem Management Change Management Configuration Mgmt. IT Service Continuity Continuous Improvement Capacity Management Alerting through ViPR SRM and native product element managers Opens tickets when generated/ required by alerts Correlates multiple incidents and drives corrective action Service Level Management Provides summary list of incidents & tracks performance v SLAs Access Management Grant, modify, and remove access to controlled environment Proactive capacity reporting based on alerts Performance & Availability Mgmt. Proactive performance planning, alerting, and health checks Disaster recovery management and execution of tests SOP’s and run-books with full risk mgmt. and ongoing architecture reviews Disaster recovery run- books with focus on controlled environment Storage allocations, de-allocations and reclaims including planning & design

68. Disaster Recovery as a Service (DRaaS) 68 Tier 1 – Mission Critical • Continuous Primary Storage replication to like infrastructure (near 0 DRPO) • Quick recovery 1-2 hours (DRTO) by mapping the compute infrastructure when required • Quicker DR testing to ensure validity of DR plans Tier 2 – Business Critical • Replicated backups with optimized Long-Term Data Retention • Slower recovery of up to 12 hours (DRTO) with up to 24 hours of data loss (DRPO) • Planned DR testing at additional costs Tier 3 – Business Important • Off-Site data protection with optimized Long-Term Data Retention • Slow recovery (24-72 hours) to designated site with up to 24 hours of data loss (DRPO) • Data integrity checks as required ThreeDRaaSsolutionstomatchbusinessvalue

69. 69 • Leveraged Infrastructure – Efficiency through economies of scale and multi-tenancy • Leveraged Resources – Independent resources with no conflicting business objectives • Tiered DR Solutions – Cost to business value alignment • Leveraged Expertise in a Highly Available Environment – Lessons learned from applying industry best practices • Infinite Scalability with Cost Optimization – Growth without bounds at a lower cloud storage cost • Pay as you Go, Pay as you Grow model – Predictable, consumption model eliminates Capex and utilization risks Benefits of Disaster Recovery as a Service

70. Enterprise Hybrid Cloud 70

71. Virtustream Services for Enterprise Hybrid Cloud 71 Rangeofservicestoadopt,monitorandmanage FLEXIBILITY SCOPE Remote Monitoring for Health, Capacity & Performance Reports STANDARD Standard Managed Services • Standard Onboarding & Transition • Standard Reports • Standard SLAs • Fixed Changes/Month • Proactive Remote Monitoring • Service Desk • Fixed PM Hours • Standard Incident & Event Management • IT Service Management Tools • Run Books Fully Customized Managed Services • Full Onboarding & Transition • Transformation • Custom Reports • Customized SLAs • Change Management • Proactive Remote Monitoring • Service Desk • Tailored PM Hours • Custom Incident & Event Management • Customer specific tools Integration • Custom Run Books • Integration with Service Ticketing Operations Guidance Foundation Managed Services Managed Services ADVANCED Coaching on Best Practices to Accelerate Adoption

72. Operations Guidance For Enterprise Hybrid Cloud Operations Guidance Service 72 OneandthreemonthGuidanceServicesenableasmoothtransition Speeds the Transition of the Hybrid Cloud Solution Into Your Operations Helps Develop Familiarity of Virtualization, Storage, Automation & Self-service Blueprints Provides Knowledge Transfer on Hybrid Cloud Operations to Speed Staff Transformation Offers Real-Time Guidance on Operational Tasks and Activities Supports Staff in Monitoring System Performance & Resource Utilization

73. Foundation Managed Services For Enterprise Hybrid Cloud Foundation Services for Enterprise Hybrid Cloud 73 Providingoperationalvisibilityforhybridcloudmanagement Proactive Notification of Underlying System Issues via Email Timely Insights on Capacity Threshold and Trending Continuous 24x7x365 Monitoring via Remote Professionals Turnkey Reports Detailing System Health Monitoring of System Performance & Resource Utilization

74. Advanced Managed Services For Enterprise Hybrid Cloud Advanced Services for Enterprise Hybrid Cloud 74 Ourexpertsandprovenmethodsensureoptimalmanagement Delivers Business Transparency Into Cloud Operations Maintains Compliance and Helps Plan for the Future Closes Internal Cloud Skill Gaps With Virtustream Experts Manages Workflows, Blueprints, & Self-service Catalogs Employs Proven Approach and Methodology

75. Application Managed Services 75

76. Flexibility & Consumption Based Approach. Service catalog allows clients to select and parameterize the offerings they use, ordering the services they need (OS/DB/Basis) at just the levels they require. Best-in-class People. Resources concentrated in one location with sufficient breadth and depth of experience to increase availability, stability, and performance. Application Platform Expertise. Domain expertise across EMC Federation products and services give clients maximum return on investment Application Automation and Innovation. Access to an ever growing suite of tools that offer self healing and hands off administration. On-demand provisioning of experts to improve ongoing effectiveness of a client’s cloud based information technology assets, lowering maintenance costs of applications by 20 – 40%. Applications 76 Managed Services for SAP HANA, Pivotal Cloud Foundry & Big Data

77. Value proposition 77 • Mirror the flexibility and consumption based approach offered by the µVm with a service catalog that allows clients to select and parameterize the offerings they use. • Clients can order the services they need (OS/DB/Basis) at just the levels they require. • People: We staff with a highly experienced group of basis engineers that can deliver the service with great efficiency - Deliver the services with depth and breadth of experience that it is difficult for our clients to match in house - Basis skills demand a premium in the market, VST can offer the resources concentrated in one location with sufficient breadth and depth to increase availability, stability, and performance. • We own the stack! We understand our own platform and how to run it for mutual success with our clients. • Application Automation and Innovation. Virtustream basis engineers have access to an ever growing suite of tools that offer self healing and hands off administration.

78. Our platform evolution as part of EMC 78 Increasingourfootprint,interweavingEMCtechnologywithnewVirtustreaminitiatives USDC4 & Others AvailabilityOpSmart Data DomainPerformance AA&I SRM StabilityEnhanced Monitoring

79. Enterprise-class object storage platform built for resiliency and performance.

80. Engineered-in resiliency delivering 99.99999999999% (13 9s) data durability.

81. Deploy web-scale applications globally.

82. Virtustream Storage Cloud

83. Enterprise storage cloud adoption accelerating “Enterprise customers are looking to boost their storage resiliency and efficiency with object storage in the public cloud.” “As businesses move toward petabyte-scale data storage, object-based storage solutions are turning out to be the right choice for balancing scale, complexity, and costs.” “Use cases for object storage in the enterprise are evolving beyond archiving, due to increased innovation that focuses on performance, reliability, interoperability and minimalist architectural designs.”

84. Virtustream Storage Cloud 84 Hyper-scale object storage Security On-going certifications and third-party audits Support Seamless data center to cloud support Hybrid Tethers to on premises Dell-EMC solutions Availability Enterprise class object storage Resiliency Industry-leading 13x9’s of data durability Scalability Hyper-scale with support for very large data needs Predictability Simple, flexible pricing structure

85. Virtustream Storage Cloud Primary use cases 85 LTR of backups, archive/ cloud tiering, cloud native DATA DOMAIN/ DATA PROTECTION SUITE VMAX, VNX, XTREMIO, UNITY & Isilon ENTERPRISE LTR of Backups to the Cloud Data tiering and archiving Hyper-scale storage for cloud- native apps

86. 86 Data Domain Cloud Tier and Virtustream Storage Cloud EMC Data Domain 1 2 3 4 Native tiering to the cloud Subscription-based object storage service Scale up to 51 PB of logical capacity Hyper-scale cloud object storage Only unique data sent, stored, and retrieved Seamless No hidden costs Simplicity Scalability Efficiency Support Long-term retention for the modern data center

87. EMC CloudBoost and Virtustream Storage Cloud Dell EMC Data Protection Suite Site Cache speeds LTR backup, restore ops Dedup cuts costs, storage use Petabyte-scale appliance Hyper-scale cloud object storage Client-side encryption (in-flight and at-rest) Cloud object storage certifications Seamless No hidden costs Performance Scalability Security Support 1 2 3 4 End-to-end solution for long-term retention in the cloud

88. 88 EMC CloudArray and Virtustream Storage Cloud Dell EMC VMAX, XtremIO, and VNX Local caching speeds reads, lowers bandwidth costs Dedupe, compression improve ROI/TCO Tiering with the benefits of cloud economics Terabyte-scale appliance Hyper-scale cloud object storage Client-side encryption Cloud object storage security certifications Seamless No hidden costs Performance Scalability Security Support 1 2 3 4 Support for Dell EMC VMAX, VNX, and VPLEX (enabling XtremIO and many third party storage arrays)

89. 89 Unity Cloud Tiering and Virtustream Storage Cloud Dell EMC Unity Automated cloud tiering Subscription-based object storage service Seamless retrieval Automated Cloud Tiering providing easy access to on-demand storage and cloud economics Data compression No end user impact Reduced TCO Installs in minutes Client-side and server- side encryption Cloud object storage certifications Seamless No hidden costs Simplicity Efficiency Security Support 1 2 3 4

90. Isilon CloudPools and Virtustream Storage Cloud EMC Isilon Policy based placement Optional compression lowers bandwidth costs Petabyte-scale appliance Hyper-scale cloud object storage Optional encryption Sharded data for increased security Seamless No hidden costs Performance Scalability Security Support 1 2 3 4 Cold data archive to the cloud

91. Object storage for cloud-native apps 91 Benefits Cost Effective Flexible payment options Simple & Resilient Access from any device, anywhere, anytime Extremely Scalable Instant self-service access to storage

92. • Uninterrupted read access in event of unplanned outage • Industrial strength durability • Enterprise class security, compliance 92 New app development and Virtustream Storage Cloud Cloud-native use cases Rich Media StorageFile Sharing • Enterprise class hyperscale object storage cloud • Support for very large objects • GEO site redundancy

93. Service offerings 93 Range from low retrieval to high resiliency Unmatched Durability: Up to 99.99999999999% (13 9s) Standard Standard Infrequently Accessed Premium Premium Infrequently Accessed Readily available Normal access Single region protected Read from within region Long-term archive Low need to retrieve Single region protected Read from within region Highly available Uninterrupted read access Multi region protected Read from anywhere Long-term archive Low need to retrieve Multi region protected Read from anywhere

94. 94 Global footprint Cloud Nodes Canada Middle East Brazil xStream Powered Partner Clouds Japan Australia 2016 IaaS Planned Expansion Virtustream Federal Cloud Indonesia 2016 Service Provider Potential Expansion Malaysia Frankfurt Current VEC and/or VSC nodes San Francisco Las Vegas Washington, DC London Amsterdam Paris Chicago Los Angeles Dallas GEO Site Redundancy Billions of Objects 20K Servers Security Certifications Multiple Exabytes8 Data Centers 3.5B Events/Day 1+ Tb/s Network Virtustream Storage Cloud:

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