This is an educational training designed for organizations, executives and employees who desire Excellence. In doing so, gaining awareness of the bigger picture.

1. Seeing Beyond

2. “If you pick the right people & give them the opportunity to spread their wings, you almost do not have to manage them.”~~ Jack Welch

3. What People Respond To

4. *Having Autonomy *Being Able to Master Their Skills* Understanding How They Contribute to the Organizations Success People are driven by their passions.

5. “You don't lead by hitting people over the head - that's assault, not leadership.”~~ Dwight D. Eisenhower

6. Focus

7. Elevated Engagement Levels Patients Co-workers The Institution Direct Correlation Higher productivity Improvements in patient safety Patient satisfaction Lower costs at discharge

8. Builds Mindful Adaptability A critical component in navigating rapidly changing environments. Patient Hospital Preferences Driven by Referrals Family members, friends, and primary care physicians Perception of Care How patient's feel they are being treated, is the single most critical driver as to why a person chooses a hospital.

10. Resiliency Skills

11. Organizational Culture SupportsPositive Behaviors Associated Outcomes Lower costs Improvements in positive patient outcomes Improved income Adaptability to change Lower patient risk

12. Common Denominator

13. Self Mastery Organization’s Staff as a whole, top to bottom. Peer-reviewed research into performance in health care environments a theme emerges. Soft skills, are the differentiators in performance.

14. Research indicates organizations that develop their human capital, in terms of their emotional intelligence skill sets, improve in all key measures of performance.

15. Self Mastery * Elevates self-awareness of emotions, improving appropriate, concise communication.* Has a positive impact on clinical team cohesiveness, contributing to positive patient outcomes.* Minimizes the negative stress consequences of nursing, reducing nurse burnout and costly turnover, recruiting, and training expenses.

16. Self Mastery Timely Implementation Communication of Vision Through people Identification and Recognition of Executing Roles Quality and Process Improvement For all, top to bottom Financial Operational Make a Difference!

17. METAMORPHOSIS

18. “With no path to walk on, there is no route.”

19. Constant Change Be the Change Positive behaviors Organizational DNA Bottom Up Behavioral Change Truest Measure Develops Solutions Behavioral Must Start With and Be Aimed at the Individual.

20. Change Must Come From Within

21. INNOVATION

22. INNOVATE THROUGH SOCIAL LEARNING INNOVATE BY WELCOMING THE NEW GENERATION INNOVATE BY CREATING A CULTURE OF RECOGNITION INNOVATE BY SUPPORTING

23. VISION

24. TRUE Team Buy In Managers and staff can sense if there is friction at the top and they take full advantage of it. Common Sense Service TOGETHER!