eCommerce started life as a straightforward click & buy distribution model but has evolved into a vast array of business models and a blurring between technology, content and customer experience. With marketplaces dominating access to consumers and content and experience as the new currencies how can brands and retailers go beyond simply fulfilling the sale to inspire the consumer and tell their stories? In this session Jasper explored how brands and retailers need to maximise the value of content and in tandem trial new techniques and technologies to win over the customer.