This document discusses issues related to implementing information technology systems. It begins with an abstract that outlines the context of examining information technology development and deployment issues. The document is then divided into two main sections - a general background literature review on management information systems, information technology, and local government; and a section on planning and information technology implementation issues. Research was conducted to analyze factors affecting successful information technology projects. The document appears to be a dissertation that analyzes and addresses challenges with developing and rolling out new information systems based on a review of relevant literature.