The document describes the Supply Chain Operations Reference (SCOR) model, which contains three levels of process detail for planning, sourcing, making, delivering, and returning goods and services. It provides a standardized structure and notation for describing supply chain processes and their relationships. The model was developed by the Supply Chain Council to provide a framework for communication between supply chain partners and to improve supply chain management.

1. PLAN
SCOR Quick Reference SCOR Contains Three P1 P2 P3 P4 P5
Levels of Process Detail
Plan Plan Plan Plan Plan
Supply Source Make Deliver Return
Chain
Supply-Chain
Level P1.1: P2.1: P3.1: P4.1: P5.1:
Identify, Identify, Identify, Identify, Identify,
Prioritize, & Prioritize, & Prioritize, & Prioritize, & Prioritize, &
# Description Schematic Aggregate Aggregate Aggregate Aggregate Aggregate
Operations
Supply-Chain Product Production Delivery Return
Requirements Requirements Requirements Requirements Requirements
1 Top Level Plan P1.2: P2.2: P3.2: P4.2: P5.2:
Reference-model
(Process Types) Identify, Identify, Assess, Identify, Assess, Identify, Assess, Identify, Assess,
Supply-Chain Operations Reference-model
Source Make Deliver Assess, & & Aggregate & Aggregate & Aggregate & Aggregate
Aggregate Product Production Delivery Return
Supply-Chain Resources Resources Resources Resources
Return Return Resources
P2.3: P3.3: P4.3: P5.3:
P1.3: Balance Balance Balance Balance Return
Balance Product Production Delivery Resources with
Supply-Chain Resources with Resources with Resources with Return
2 Configuration Resources with Product Production Delivery Requirements
Level Supply-Chain Requirements Requirements Requirements
Requirements P5.4:
(Process P2.4 P3.4: P4.4: Establish &
Categories) P1.4: Establish Establish Establish Communicate
Establish & Sourcing Plans Production Delivery Plans Return Plans
Communicate Plans
Supply-Chain
Plans
3 Process Element
Level
(Decompose
Processes)
P1.1
Identify, Prioritize, and
Aggregate Supply-
Chain Requirements P1.3 P1.4
Establish and Communicate
PLAN SOURCE MAKE DELIVER RETURN
Balance Supply-Chain
Resources with Supply- Supply-Chain Plans
P1.2 Chain Requirements
Identify, Assess, and
Aggregate Supply-Chain
Resources
4 Implementation
Level
(Decompose
Not
Process Elements) Enable Plan
in
Scope EP.1: EP.2: EP.3: EP.4: EP.5:
Manage Manage Manage Plan Manage Manage
Business Rules Performance of Data Collection Integrated Integrated
Version for Plan Supply Chain Supply Chain Supply Chain
Processes Inventory Capital Assets
9.0 EP.6: EP.7: EP.8: EP.9: EP.10:
Manage Manage Manage Plan Manage Supply Align Supply
SCOR is a registered trademark in the Integrated Planning Regulatory Chain Risk Chain Unit
Supply Chain Configuration Requirements Plan with
United States and Europe Transportation & Compliance Financial Plan

2. SOURCE MAKE DELIVER
S1 S2 S3 M1 M2 M3 D1 D2 D3 D4
Source Stocked Source Source Make-to-Stock Make-to-Order Engineer-to-Order Deliver Deliver Deliver Deliver
Product Make-to-Order Engineer-to-Order Stocked Make-to- Engineer-to- Retail
Product Product Product Order Order Product
Product
M1.1: M2.1: M3.1: D1.1: D2.1: D3.1: D4.1:
S1.1: S2.1: S3.1:
Process Inquiry & Process Inquiry & Obtain & Respond to Generate Stocking
Schedule Product Schedule Product Identify Sources of Supply Schedule Production Schedule Production Finalize Engineering
Quote Quote RFP/RFQ Schedule
Deliveries Deliveries Activities Activities
S3.2: M3.2:
D1.2: D2.2: D3.2: D4.2:
S1.2: S2.2: Select Final Supplier(s) M1.2: M2.2: Schedule Production
Receive, Enter & Receive, Configure, Negotiate & Receive Receive Product at
Receive Product Receive Product and Negotiate Issue Product Issue Product Activities
Validate Order Enter & Validate Contract the Store
S1.3: S2.3: S3.3: M1.3: M2.3: M3.3: Order
D1.3: D3.3: D4.3:
Verify Product Verify Product Schedule Product Produce and Test Produce and Test Issue Product Reserve Inventory & D2.3: Enter Order, Commit Pick Product from
Deliveries Determine Delivery
S1.4: S2.4: M1.4: M2.4: M3.4: Reserve Resources & Resources & Launch Backroom
Date Determine Delivery Program
Transfer Product Transfer Product S3.4: Package Package Produce & Test
Date D4.4:
Receive Product D1.4:
S1.5: S2.5: M1.5: M2.5: M3.5: D3.4: Stock Shelf
Consolidate Orders D2.4: Schedule Installation
Authorize Supplier Authorize Supplier S3.5: Stage Product Stage Product Package
Consolidate Orders D4.5:
Payment Payment Verify Product D1.5:
M1.6: M2.6: M3.6: D3.5: Fill Shopping
Build Loads D2.5:
S3.6: Release Product Release Finished Stage Product Build Loads Cart
Transfer Product to Deliver Product to Deliver D1.6: Build Loads
M3.7: D3.6: D4.6:
Route Shipments
S3.7: M1.7: M2.7: Release Product D2.6: Route Shipments Checkout
Authorize Supplier Waste Disposal Waste Disposal to Deliver D1.7: Route Shipments
Select Carriers & D3.7: D4.7:
Payment
M3.8: Rate Shipments D2.7: Select Carriers & Deliver and/or
Waste Disposal Select Carriers & Rate Shipments install
D1.8: Rate Shipments
Receive Product from D3.8:
Source or Make D2.8: Receive Product
Receive Product from Source or Make
D1.9: from Source or Make
Pick Product D3.9:
D2.9: Pick Product
D1.10: Pick Product
Pack Product D3.10:
D2.10: Pack Product
D1.11: Pack Product
Load Product D3.11:
& Generate D2.11: Load Product &
Shipping Docs Load Product & Generate Shipping
Generate Shipping Docs
D1.12: Docs
Ship Product D3.12:
D2.12: Ship Product
D1.13:
Ship Product
Receive & Verify D3.13:
Product by Customer D2.13: Receive & Verify
Receive & Verify Product by Customer
D1.14: Product by Customer
Install Product D3.14:
D2.14: Install Product
D1.15:
Install Product
Invoice
D3.15:
D2.15: Invoice
Invoice
Enable Source Enable Make Enable Deliver
ES.1: ES.2: ES.3: ES.4: ES.5: EM.1: EM.2: EM.3: EM.4: EM.5: ED.1: ED.2: ED.3: ED.4: ED.5:
Manage Assess Supplier Maintain Manage Manage Manage Manage Manage Make Manage Manage Manage Assess Delivery Manage Manage Manage
Sourcing Performance Source Data Product Capital Assets Production Production Information In-Process Equipment and Deliver Performance Deliver Finished Deliver Capital
Business Rules Inventory Rules Performance Products (WIP) Facilities Business Rules Information Product Assets
Inventories
ES.6: ES.7: ES.8: ES.9: ES.10: EM.6: EM.7: EM.8: EM.9:
Manage Manage Manage Manage ED.6: ED.7: ED.8: ED.9:
Manage Manage Manage Manage Manage
Incoming Supplier Import/Export Supply Chain Supplier Transportation Production Production Supply Chain Manage Manage Manage Manage
Product Network Requirements Source Risk Agreements Network Regulatory Make Risk Transportation Product Life Import/Export Supply Chain
Compliance Cycle Requirements Deliver Risk

3. RETURN The Supply-Chain Operations
SR1 DR1 SR2 DR2 SR3 DR3 Reference-model (SCOR) is the
Source Deliver Source Deliver Source Deliver
Return Return Return Return Return Return
Defective Defective MRO MRO Excess Excess product of the Supply-Chain Council
Product Product Product Product Product Product
(SCC), an independent, not-for-profit,
SR1.1: DR1.1: SR2.1: DR2.1: SR3.1: DR3.1:
Identify Authorize Identify Authorize Identify Authorize global corporation with membership
Defective Defective MRO MRO Excess Excess
Product Product Product Product Product Product
Condition Return Condition Return Condition Return
open to all companies and organizations
SR1.2: DR1.2: SR2.2: DR2.2: SR3.2: DR3.2:
Disposition Schedule Disposition Schedule Disposition Schedule
interested in applying and advancing
Defective Defective MRO MRO Excess Excess Return
Product Return Receipt Product Return Product Receipt the state-of-the-art in supply-chain
Receipt
SR1.3: DR1.3: SR2.3: SR3.3: DR3.3:
Request Receive Request DR2.3: Request Receive management systems and practices.
Defective Defective MRO Return Receive Excess Excess
Product Product Authorization MRO Product Product
Return (includes Product Return (includes The SCOR-model captures the
Authorization verify) SR2.4: Authorization verify)
(includes
Schedule verify)
SR1.4: DR1.4: MRO SR3.4: DR3.4: Council’s consensus view of supply
Schedule Transfer Shipment DR2.4: Schedule Transfer
Defective Defective Transfer Excess Excess
Product Product
SR2.5: Product Product chain management. While much of the
MRO
Shipment Return Product Shipment
MRO
SR1.5: Product SR3.5: underlying content of the Model has
Return Return Excess
Defective Product
Product
been used by practitioners for many
years, the SCOR-model provides a
unique framework that links business
process, metrics, best practices and
technology features into a unified
For more information:
In USA: structure to support communication
Supply Chain Council
among supply chain partners and
1400 Eye Street, Suite 1050
Washington DC, 20005 to improve the effectiveness of
Tel: +1 202-822-4660
Fax: +1 202-822-5286 supply chain management and
Email: info@supply-chain.org
related supply chain
In Europe:
Supply Chain Council improvement activities.
287 Avenue Louise
Enable Return 2nd Floor
ER.1: ER.2: ER.3: ER.4: ER.5: BE - 1050 Brussels
Manage Manage Manage Manage Manage Tel: +32 2 627 0160
Business Rules Performance of Return Data Return Return Capital
for Return Return Collection Inventory Assets Fax: +32 2 645 2671
Processes Processes
Email: Europe@supply-chain.org
ER.6: ER.7: ER.8: ER.9:
Manage Manage Return Manage Return Manage
Return Network Regulatory Supply Chain www.supply-chain.org
Transportation Configuration Requirements Return Risk
& Compliance

4. S1 Source Stocked Product
S1.2 Detail
Supplier SCOR Model Structure
A set of standard notation is used throughout the Model. P depicts Plan elements, S depicts Source
From DR1.4: Transfer Defective Product elements, M depicts Make elements, D depicts Deliver elements, and R depicts Return elements.
in DR1 Deliver Return Defective SR = Source Return and DR = Deliver Return. An E preceding any of the others (e.g., EP) indicates that the
From DR2.4: Transfer MRO Product in
process element is an Enable element associated with the Planning or Execution element (in this case, EP
DR2 Deliver Return MRO Product would be an Enable Plan element). Every Level 1 Process has Enable Processes associated with it.
Product
As indicated in the chart showing the Three Levels of Process Detail, the Model is hierarchical with three
Defective Products
levels. Here is a sample of the detailed workflow for S1.2. S1.2 is a notation that indicates a third level
From DR3.4: Transfer Excess Product
process element. In this case, it is a Source (S = Level 1 Source) element that is concerned with sourcing
MRO Products
in DR3 Deliver Return Excess Product
stocked product (S1 = Level 2 Source Stocked Product) and is specific to receiving product (S1.2 = Level 3
Excess Products
Source Stocked Product Receive Product). Though the other S1 processes are shown here to Level 2, the
Level 3 detail is only included for S1.2.
Scheduled Receipt Receipt Transferred
S1.1 Schedule Receipts Verification Verification Product S1.5 Authorize
S1.2 Receive Product S1.3 Verify Product S1.4 Transfer Product
Product Deliveries Supplier Payment
Receipt verification
Receipt verification
Receipt verification
Receipt verification
Performance Attributes and Level 1 Metrics
Receipt verification
Level 1 Strategic Metrics are primary, high level measures that may cross multiple SCOR processes. Level 1 Metrics
To ES.2: Assess Supplier
Performance in ES
do not necessarily relate to a SCOR Level 1 process (PLAN, SOURCE, MAKE, DELIVER, RETURN). The Metrics
Enable Source Chapter also now includes a unique code for every metric based on its attribute, level and alphabetical sequence
To ES.1: Manage Sourcing
under each level. This is especially useful for benchmarking. For coding, see the SCOR Model.
Business Rules in ES Enable
To ES.6: Manage Incoming Product Performance Attributes
in ES Enable Source
Customer-Facing Internal-Facing
To ES.8: Manage Import/Export
Requirements in ES Enable Source
Level 1 Metrics Reliabilty Responsiveness Agility Cost Assets
To ED.8: Manage Import/Export Perfect Order Fulfillment
Requirements in ED Enable Deliver Order Fulfillment Cycle Time
Upside Supply Chain Flexibility
Upside Supply Chain Adaptability
Level 1 Strategic Metrics Downside Supply Chain Adaptability
The Level 1 Metrics are the calculations by (Level 2 and 3 metrics) are generally associated
which an implementing organization can with a narrower subset of processes. Level 2 Supply Chain Management Cost
measure how successful they are in achieving and 3 metrics associated with Level 1 metrics Cost of Goods Sold
their desired positioning within the competitive are included in the SCOR 9.0 Metrics
Cash-to-Cash Cycle Time
market space. Most metrics in the Model are Hierarchy in the Metrics Chapter. Additional
hierarchical – just as the process elements are metrics that do not “roll up” to Level 1 are Return on Supply Chain Fixed Assets
hierarchical. Level 1 Strategic Metrics are cre- needed as diagnostics (used to diagnose varia- Return on Working Capital
ated from lower level calculations and are pri- tions in performance against plan) and are
mary, high level measures that may cross mul- included in the Metrics chapter with definitions
tiple SCOR processes. Lower level calculations and process locations listed.