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SplunkLive! Customer Presentation - Staples

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This document discusses how Staples uses Splunk to gain insights from machine data across their organization. It provides details on: - Staples' Splunk infrastructure consisting of 8 index servers and 9 search heads that can handle 1TB of data per day. - The key use cases of operational support, application insights, and business intelligence. - How Splunk provides a single pane of glass for visibility across their web apps, servers, monitoring tools, and more. - Examples of how Splunk has helped identify issues, reduced resolution times, and optimized website searches to improve the customer experience.

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Copyright © 2014 Splunk Inc. MAKE Splunk HAPPEN Jason Hupka, Staples
About Staples Invented office superstore concept in 1986 Operations in 25 countries Over 83,000 associates worldwide World’s largest office products company
An Introduction – Jason Hupka Application Architect – Enterprise Integration Services – Been with Staples for 13 years; Past 3 years working on Splunk ½ of the core Splunk Team at Staples Responsible for the Splunk architecture – Growing and supporting Splunk – On-boarding new groups – Mentoring Splunk users 3
Get Machine Data into Splunk and Make Use of It! STAPLESADVANTAGE.COM INTEGRATION GATEWAYS ENTERPRISE SERVICE BUS RETAIL STORES 4000+ Servers Web Svr App Svr DB Logs* * Audit logs, agent logs, server logs, config logs Windows *nix STAPLES.COM Keynote Omniture ORDER MANAGEMENT
Staples Production Splunk Infrastructure 8 Splunk Index Servers 9 Splunk Search Heads - End-user Searching/Dashboards - Dedicated Scheduled Search instances - Single Pane of Glass instances - Deployment Server/License Manager ~4,500 application servers forwarding data to Splunk [Can handle 1 TB of data per day]
…And Multiple Use-cases OPERATIONAL SUPPORT APPLICATION INSIGHTS BUSINESS INTELLIGENCE
OPERATIONAL SUPPORT
OPERATIONAL SUPPORT
APPLICATION INSIGHTS
BUSINESS INTELLIGENCE
Copyright © 2014 Splunk Inc. Splunk @ Staples Advantage
What Is Staples Advantage? ONE SOURCE FOR EVERYTHING THE BUSINESS NEEDS
Why Splunk? “Splunk gives us the flexibility to consume any and all data. It provides a powerful means to analyze data that is most meaningful to our organization and users.”
Splunk @ Staples Advantage Consolidation of all our machine data for unified visibility Web Apps Operational logs, Event logs, Crash logs Win/Unix Metrics Web and App Server Metrics Monitoring Tools Message Queues
Two Primary Use Cases HEALTH OF ADVANTAGE WEBSITE BUSINESS & OPERATIONAL ANALYTICS 7 MONITORS IN OUR OPERATIONS CENTER SHOWCASE KPI DASHBOARDS FLEXIBLE ANALYTICS ON-DEMAND MOBILE REPORTS FOR BUSINESS AND IT
Staples Advantage Operational Intelligence
Comprehensive Insights Into The Infrastructure
Mapping Application Performance to User Experience
Splunk Delivers Business Value Real-time insight into customer experience User/usage correlation with application and infrastructure Optimizing searches on website with analytics Manual to automatic monitoring saves time, effort and money
Splunk Saves The Day Numerous Times Dramatic increase of page load times by 20% Instantly detected failed connections between application servers and database servers Significantly reduced MTTR from multiple days to less than 24 hours Latencies in service potentially affected end-users Proactively identified issues with service provider using Splunk reports and dashboards Avoided impact to end- users and customer experience
Adoption Has Been Organic and Viral • Index any type of data from any data source • Staples Advantage Command Center DATA VISIBILITY • 8 of the 9 EVPs using Splunk across Staples IT • Create Dashboards and Alerts with Quick Turn-Around EASE OF USE • Scalable platform to access reports and data in any device • Flexible reporting across a variety of use cases • One-Stop for Staples Data FLEXBILE SOLUTION
Value Across the Business “Splunk saves everyone a lot of time. It’s easy to use, helps us to be proactive, and allows us to report on exactly what we need. If not for Splunk, we would need multiple tools to accomplish what we now take for granted.”
Thank You

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SplunkLive! Customer Presentation - Staples

  • 1. Copyright © 2014 Splunk Inc. MAKE Splunk HAPPEN Jason Hupka, Staples
  • 2. About Staples Invented office superstore concept in 1986 Operations in 25 countries Over 83,000 associates worldwide World’s largest office products company
  • 3. An Introduction – Jason Hupka Application Architect – Enterprise Integration Services – Been with Staples for 13 years; Past 3 years working on Splunk ½ of the core Splunk Team at Staples Responsible for the Splunk architecture – Growing and supporting Splunk – On-boarding new groups – Mentoring Splunk users 3
  • 4. Get Machine Data into Splunk and Make Use of It! STAPLESADVANTAGE.COM INTEGRATION GATEWAYS ENTERPRISE SERVICE BUS RETAIL STORES 4000+ Servers Web Svr App Svr DB Logs* * Audit logs, agent logs, server logs, config logs Windows *nix STAPLES.COM Keynote Omniture ORDER MANAGEMENT
  • 5. Staples Production Splunk Infrastructure 8 Splunk Index Servers 9 Splunk Search Heads - End-user Searching/Dashboards - Dedicated Scheduled Search instances - Single Pane of Glass instances - Deployment Server/License Manager ~4,500 application servers forwarding data to Splunk [Can handle 1 TB of data per day]
  • 6. …And Multiple Use-cases OPERATIONAL SUPPORT APPLICATION INSIGHTS BUSINESS INTELLIGENCE
  • 11. Copyright © 2014 Splunk Inc. Splunk @ Staples Advantage
  • 12. What Is Staples Advantage? ONE SOURCE FOR EVERYTHING THE BUSINESS NEEDS
  • 13. Why Splunk? “Splunk gives us the flexibility to consume any and all data. It provides a powerful means to analyze data that is most meaningful to our organization and users.”
  • 14. Splunk @ Staples Advantage Consolidation of all our machine data for unified visibility Web Apps Operational logs, Event logs, Crash logs Win/Unix Metrics Web and App Server Metrics Monitoring Tools Message Queues
  • 15. Two Primary Use Cases HEALTH OF ADVANTAGE WEBSITE BUSINESS & OPERATIONAL ANALYTICS 7 MONITORS IN OUR OPERATIONS CENTER SHOWCASE KPI DASHBOARDS FLEXIBLE ANALYTICS ON-DEMAND MOBILE REPORTS FOR BUSINESS AND IT
  • 17. Comprehensive Insights Into The Infrastructure
  • 18. Mapping Application Performance to User Experience
  • 19. Splunk Delivers Business Value Real-time insight into customer experience User/usage correlation with application and infrastructure Optimizing searches on website with analytics Manual to automatic monitoring saves time, effort and money
  • 20. Splunk Saves The Day Numerous Times Dramatic increase of page load times by 20% Instantly detected failed connections between application servers and database servers Significantly reduced MTTR from multiple days to less than 24 hours Latencies in service potentially affected end-users Proactively identified issues with service provider using Splunk reports and dashboards Avoided impact to end- users and customer experience
  • 21. Adoption Has Been Organic and Viral • Index any type of data from any data source • Staples Advantage Command Center DATA VISIBILITY • 8 of the 9 EVPs using Splunk across Staples IT • Create Dashboards and Alerts with Quick Turn-Around EASE OF USE • Scalable platform to access reports and data in any device • Flexible reporting across a variety of use cases • One-Stop for Staples Data FLEXBILE SOLUTION
  • 22. Value Across the Business “Splunk saves everyone a lot of time. It’s easy to use, helps us to be proactive, and allows us to report on exactly what we need. If not for Splunk, we would need multiple tools to accomplish what we now take for granted.”

Editor's Notes

  1. Organically grew into a production based system No categorization of data and become a dump yard for logs Ad-hoc mess of local config changes, deployment config changes…
  2. Search build process