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Pason Customer Presentation
This document provides an overview of Pason, a company that provides technologies and services to improve drilling operations. It discusses Pason's history and focus on transforming drilling data into insights. It also introduces Todd Klein, a software manager at Pason who leads a team that uses Splunk to monitor rigs, troubleshoot issues, and provide visibility into operations. Previously, Pason struggled to manually analyze hundreds of emails of rig data each day. Splunk helped simplify this process by enabling quick data analysis and the ability to determine which rigs required attention.
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Pason Customer Presentation
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- 2. 2 About Pason • Mission: “To provide technologies, information, and services that improve the effectiveness, efficiency, and safety of drilling operations.” •Over 30 years of experience transforming drilling data into information that helps customers make smarter drilling decisions • Industry-leading rental service provider of oilfield instrumentation and data technologies for land-based drilling and service rigs • Best-in-class service: locally based field technicians who live and work close to major oil/gas basins and 24/7 technical support • Headquartered in Calgary, Alberta, Canada with global presence throughout North America, South America, Australia, Middle East, and North Africa
- 3. 3 About Me • Rigsite Software Manager (in R&D group) • Joined Pason in 2001 •Using Splunk for over four years • Managing 10-person team focused on 2 areas • Rigsite Tier 3 Software Support • Responsible for handling the most difficult rig site software problems • Develop software tools for rig site support and analytics • Workstation Project • Responsible for desktop computers running Pason software at the rig site • Manage desktop image and application software for easy setup • Favorite Splunk T-shirt “Log, I am your father”
- 4. 4 Before Splunk: Tedious, Manual Data Analysis • We used to rely on monitoring software deployed to the rig which sent us data through email • We were overloaded with hundreds of emails every day that required analysis •It was difficult to determine which rigs were having issues • Data analysis was tedious • Painful process manually going through the emails and logging into the rigs for further investigation • Took too much time to evaluate the entire fleet of rigs “It was very painful trying to analyze data coming from hundreds of emails a day, trying to figure out which rigs were having problems.”
- 5. 5 Choosing Splunk • Splunk was used in other parts of the company •We needed a solution to deliver understandable results quickly • Splunk was an obvious choice • We were able to use it right away because it was already in-house • Splunk simplified the data delivery and analysis process • Splunk helped us uncover false positives • No need to look at any other vendors • Splunk was already working for us in other areas of the business • We expanded its capabilities as we went along “Splunk gave us everything we needed. Instead of manually going through emails, we were able to easily see the data & analyze it very quickly.”
- 6. 6 Splunk Benefits • Enables proactive fleet monitoring •We see potential issues before the customer is impacted • Alerts notify us right away when there is an issue • Provides a high level of visibility with dashboards • Business metrics, rig counts, product adoption • Significantly reduces our troubleshooting time and improves results • We can tell if issues are confined to one rig or more • Enhances our software deployments • We can easily identify the status of our software trials “Our ‘A-ha’ moment was when we realized Splunk would immediately let us know when there was a potential problem on a rig & we could quickly investigate.”
- 7. 7 Splunk at Pason • 2.2 GHz, 16-core server, 128 GB RAM –Manages all incoming data • 20-40 daily users: – IT – R&D – Support Services – Operational Groups • Architecture: – 1 indexer – 3 forwarders 3 Universal Forwarders 1 Indexer 1 Search Head + 1 Deployment Server
- 8. 8 Logs & Third-Party Apps at Pason • Web server logs • Database & database server logs •Operational data • Customer call data • Product & application data • Rig site logs
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- 10. 10 Splunk for Monitoring / Troubleshooting • Proactively monitor &troubleshoot our rigs • We’ve improved our troubleshooting process & times • We can determine if issues are occurring on one rig or many • We’ve set up alerts so we are aware of any concerns before our customers are impacted • We started using dashboards for monitoring • Added alerts for notification and immediate investigation • We are able to quickly distinguish real issues from false positives “Splunk immediately simplified things immensely for us and we were able to uncover which rigs had problems and which were false positives.”
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- 12. 12 Splunk for Live Customer Support • Track customer call center metrics • Leverage dashboards for rig status when customers phone in •Internal dashboards that provide software and equipment status from devices at the rig site • Leveraging log data from rig sites which goes into Splunk and is used by the support team “Splunk dashboards give our customer support team live data on rig status when they take customer calls.”
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- 14. 14 Splunk for Visibility / Analytics • Support Services and Call Center dashboards •Quick, primary view on the status of the rig • Analytics – call response times, types of calls received • Business and Operational dashboards • Rig counts, product counts, installed equipment • Product adoption, fleet-wide trends over time • Proactive fleet monitoring dashboard • Notifies the team of any issues we need to investigate • Deploying new software • Splunk helps us analyze the trial & resolve issues “Our dashboards provide vital information to multiple teams about the status of our fleet of rigs, installed equipment, product counts and more.”
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- 16. 16 Splunk Words to the Wise…. • It’s more than just how much data you can take in (a lot), it’s what you can do with that data •You can uncover problems or issues you never even thought about • You can access metrics that give you product and server status – huge value • Just start gathering your data • Correlate the data to other data sets • Allows discovery of new things you would not otherwise have known
- 17. 17 Splunking Ahead…. • Integrating more systems and getting more data into Splunk to: •Expand operational data correlation • Increase proactive monitoring with information from the rigs • Strive for 100% uptime • Standardize Splunk development • Broaden base of users authoring searches and dashboards • Enable effective, reusable, and maintainable dashboards • Development guidelines for dashboards, searches, & macros • Allow for easier readability and understanding • Simplify / unify saved searches and macro naming conventions • Reusable code!
- 18. 18 Splunk Successes • Versatility – Expand as we go •High level data feeding into Splunk as well as data from numerous applications and products within the company • Automation - Saving us time and people power • The right information is visible right away and we can quickly analyze it • Eliminated false positives and simplified our data analysis process • Empowers us to be proactive • We know about and fix problems before the customer is impacted 18
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Editor's Notes
- #2 Thank-you <name> and Splunk for asking me to present. I’m happy to be here and show you how we use Splunk at Pason. I’ll talk a bit about what we did before Splunk and then how Splunk has helped us remove the barriers and make progress. First let me tell you about Pason.
- #4 Tier 3 – explain a bit and how it fits into Support Services (Tier 1 and 2)
- #6 Expanded capabilities – what data is going into Splunk and how we use Splunk
- #8 Started within a team in R&D and then expanded into IT and more groups in R&D A huge benefit of Splunk for our company is having dashboards which are used by the Support Services and the Operational Groups in the company
- #11 False positives – Splunk gives us the ability to analyze on the fleet or sets of rigs. Example - CPU usage on the server at the rig appeared to be higher then expected on a small number of rigs. Wasn’t impacting the customer but didn’t appear accurate - By analyzing the data on the fleet and devices installed, was determined this was expected by what devices are running
- #12 EDR Tier 3 Fleet Monitoring dashboard gives us the ability to proactively monitor the fleet Allows immediate focus on rigs needing further investigation One of the panels is highlighting the load on the server, immediate investigate to determine the cause WiMesh Analysis dashboard gives us the ability to easily highlight potential issues on the wireless network at the rig Potential issue if the Signal To Noise ratio drops or the ping latency spikes
- #14 Dashboard used by our Tier 1 Support Services group. Provides quick overview of the rig for when a customer calls into Support Services Contractor and Operator for the well, rig location, list of previous calls, devices installed and what software versions running Dashboards also provides a historical view on the key devices and wireless connections on the rig
- #15 Visibility we gain from Splunk helps other teams at Pason; we’ve created dashboards for: The support services & customer call center teams
- #16 Left dashboard – Allows us to easily see the CPU usage metrics on the fleet based on the type of server and how many devices installed Right dashboard – Allows quick overview for the Operational Groups to see where the rigs are located and what software version and server type is installed Versatile Server Platform
- #19 Splunk has been very versatile for us, and we have been able to expand it as we go. We now have high level data feeding into it as well as data from numerous applications and products within the company, both on the server site and the rig site. Splunk has done a great job at automating what was a manual process, and giving us much better results, much faster – saving us time and people power. When alerts used to come through email, it was extremely time consuming to search through the emails for the information we needed. With Splunk, the right information is visible right away and we can quickly analyze it. We used to get a lot of false positives. Splunk has helped eliminate those and simplify our data analysis process so we can easily distinguish between a false positive and a real issue. One of the best improvements for us is that we can now be proactive with issues. With Splunk, we know about and fix our problems before they impact the customer.