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1. CURRICULUM VITAE
Manju Kumar T
#61, 3rd
‘A’ Cross,gnr garden
Chalekere kalyan nagar post
Bangalore - 560064
Contact No: 9620583380
Email : appuje1993@gmail.com
Career Objectives:
A Dynamic educational professional seeking challenges and looking forward to be associated with a progressive organization,
where there is scope to utilize the skill and be part of a team that work towards the growth of the organization.
Educational Qualification:
Course Year of passing
Board/
University
Institution
B.Com 2016 Bangalore University Dr ambedkar first grade college
Commerce 2012 Bangalore University Dr ambedkar first grade college
SSLC 2009 Karnataka State University Emmanuel sugnana jyothi high school
Experience:
ANI Technologies Pvt Ltd.
Tenure - 1.5 Year
Designation: Customer Support
Work Description - Handling customer calls on booking and service requests. Identifying issues and helping businesses
to retain customers.
SLK Global Solutions PVT LTD, Bangalore
Tenure - 2017-2021
Designation - Senior Customer support
Process- Banking Operations (Card Fraud Disputes)
Work Description–Fraud analysis, fraud investigate and dispute management, Identification of fraudulent transactions,
Monitor and investigate customer cards and dispute cases for fraudulent activity, working directly with merchants and customer
the resolve the query as well as service. With 90 days customer cases will be closed(resolved) TAT within two business days are
issuing credits to the customer.
Chargeback -ofter Issuing credit Initiating CB
Application using ( CD 1 (customer dispute 1),Ace, frontier ,Prism (CRR) IQ it's helps to creating CB rights

2. Achievements:
1. Received the best Top Performer award for continuous 3 months and was consistent inperforming.
2. Passion to drive results-demonstrated by self-scores,
o Quality scores were never down than 95%.
o Recently promoted for Team member to senior team member
o Lockdown time given individual contribution to the team.
Strength and Weakness:
Am confident, I was able to assist people on all levels friendly, self-motivated, Optimistic, and honest.
Straightforward, I can’t say no when someone ask for help and trust people very quickly.
Hobbies:
I would like to spend my leisure time in learning new things. My ambition to grow and glow in the same company and plying cricket, singing a
song, Car race, Boxing and Football.
Personal Details:
Date of Birth : 15th Febrauary,1993
Gender : Male
Marital Status : Unmarried
Father name : Thangavellu
Languages Known : English, Kannada, Hindi,Tamil and Telugu
Declaration:
I hereby declare that the above information is correct to the best of my knowledge, & belief.
Date:
Place:
Yours Faithfully
Manju Kumar T