Vivek Pandey is seeking a challenging position where he can contribute to an organization's growth. He has over 1 year of experience as a Customer Care Executive and is currently working as a Quality Analyst. His responsibilities in his current role include creating various reports, listening to calls to provide feedback, assisting trainees, and conducting classroom training, mock calls and tests. He has good communication skills and is dedicated, hardworking and passionate.

1. Curriculum Vitae
Mobile No. :- +91- 8285191120
+91-8802659513
E-mail ID :- panditv03@gmai.com,
vivek.pandey@navigant.in,
Address: - H.No. 580, Rangpuri colony Mahipalpur,
New Delhi 110037
Assets
 Good Communication Skill.
 Few Time in More Work
 Willing to learn
Hobbies:
 Listening old songs.
 Writing Ghazal & Poetry.
Personal Details:
Father’s Name Mr. Sachidanand Pandey
Date of Birth 3rd
July 1987
Gender Male
Marital Status Unmarried
Religion Hindu
Nationality Indian
Language Known Hindi & English
Strength:
 Positive Attitude, Optimism Nature, Accept
new challenges & Communication Skill.
Vivek Pandey:-
Dedicated, Hardworking & passionate professional
With integrity, good nature & positive attitude.
Career Objective
To work in a challenging, dynamic environment and contribute to the growth, success of the
organization and myself simultaneous. Participate in the complete life cycle management process
and emerge as a good team player. Have the urge to learn the latest trend in our field and acquire
skills.
Technical Qualification & Professional Qualification
 Computerized Accounting Management (CAM)
 I have Good knowledge of Excel 2007,97 & 2003,
 I have Basic knowledge of Computer.(XP & Linux also)
 I have Typing Speed 35 WPM with 98% accuracy.
Educational Qualification
Class Board College/School Year
High School UP. Board S.M.L.N. Inter collage 2002
Intermediate UP. Board S.M.L.N. Inter collage 2005
B.A V.B.S.P.U Jaunpur, UP V.B.S.P.U Jaunpur, UP 2008
Work Experience
 One year experience of Spanco BPO Service LTD as C.C.E,
 Working in Navigant Technologies Pvt. Ltd as Quality Analyst (Data
Analyst)from 10th
Nov’11 to till date
Job Responsibility & KRA
 Make the all report regarding process, like - MIS report (three process), agent wise break
sheet, and maintain agent wise daily work report also etc.
Listen to recorded/live call on daily basis,
 Share feedback to encourage good ones and discourage the bad ones,
 Assist the trainees in settling down in the process,
 Provide assistance on the floor by monitoring calls sitting side by side,
 Guide, coach & mentor the trainees,
 Classroom training imparted to NHTs on process and soft skills,
 Conduct mock calls, certifications, tests during the training period
 Based on requirement, refresher will be conducted for few hours/days,
 Mock calls, tests, etc will be conducted during this period,
 make agent understand his/her mistakes
 Play good calls during weekly team huddles to motivate team
 Daily Report, Quality Monitoring Sheet , Refresher Training Documentation,
Declaration
I hereby solemnly declare that all the statements made in the above application are true and correct to the best of my knowledge and belief.
I fully understand that in the event of any information being found incorrect, appropriate action can be taken against me.
Date:
Place: (Vivek Pandey)