1. CURRICULUM VITAE
PERSONAL DETAILS
Surname : Taliwe
Name : Innocentia Pelonomi
Date of birth : 1981-09-21
Identity number : 8109210533080
Gender : Female
Marital status : Married
State of health : Satisfactory
Nationality : South African
Language proficiency : English
Contact numbers
: 0794945902
0724566806
Postal address : 912 Makoloane crescents
Extension 3
Vosloorus
1475
Interests : Running own business
Related strengths : Set goals and strive towards obtaining them.
Ambitions : Willing to work and learn from others.
Enthusiastic : Calm under pressure.
Strong points : Highly organized.
: Relate well with people at all levels
Goals : Simply to the best in life.
I believe in honesty, using every opportunity
To the fullest. Most of all, I enjoy turning
Challenges into successful achievements,
This is why I consider myself smart.
EDUCATIONAL QUALIFICATIONS
Last school attended : Vosloorus comprehensive secondary
Highest grade : Grade 11
Subjects : Tswana, English, Afrikaans, Economics,
Business economics
POST MATRIC
Institution : Absa City Campus
Subjects : Typing, Intro to pc, Windows, Ms Word, Ms Excel
Ms Access, PowerPoint, Interpersonal Skills
Communication, Assertiveness, Self Esteem
Conflict, Stress
Year : 2002

2. FURTHER TRAINING
Institution : Cornerstone HR
Course : Call Centre
Modules : Inbound, Outbound, Debtors collection
: E-mail, Internet
Year : 2006
EMPLOYMENT HISTORY
Name of company : TeleDirect SA
Position : Team Leader (GEMS)
Duties : Taking care of the 3 teams
Member Servicing we take queries from the
marketers call the member and assist them with
their queries and resolve them on site
Inbound we were taking calls from all the
government employees regarding their queries and
our department is specializing in helping them to
join the medical aid giving calculations and
explaining the options too
Outbound we had a sms campaign where members
who wants to join the medical aid could send please
call me to us to assist them on joining the medical
aid, and we call them back and assist with any other
queries they have, and also we call them to make a
follow up on their application making sure that they
get to be active on the medical aid
Reports I am doing the register, daily, weekly and
monthly reports, and Tracker
Agent performance and coaching
Listening to agents calls for QA purposes to make
sure that we always provide members with accurate
and excellent service
Awards I manage the monthly awards in the call
center as well, for the Top 3 consultant.

3. Name of company : Healthi Choices
Position : Administrator for GEMS
: Enrolling pregnant members for extra benefits,
explaining them benefits
To see the Dr, creating letters and calling member
To confirm their addresses so we send them
Bag packs for the new born babies and
correspondence
Also deals with all the queries and enquiries for the
Bags the delayed ones I will contact our courier to
arrange another delivery, non-received as well,
Making sure that all GEMS moms receive the bags.
Contact person : Sade Tatchell or HR
Contact number : 011 991 0986 011 991 9000
Year : 2012 April till to February 2016
Name of company : Europ Assistance
Position : Sales consultant
Duties : Marketing insurance, Long terms and Short terms
Contact person : Jacque Bezuidenhout or HR
Contact number : 011 991 8000
Year : 10 October 2010 to March 2012
Name of the company : Europ Assistance
Position : Inbound call for MTN Department (EMS)
Duties : Taking calls to assist people looking for ambulance
Services and Police services
Contact Person : Mehroon Davids or HR
Contact Number : 011 991 8000
Period : On weekends and holidays till to Date
Year : December 2011 till May 2012
Name of company : National Voice Switching Centre
Position : Consultant (outbound) for Discovery
Duties : Market insurance, when sale is closed, capture data,
And send necessary documentation to client
Contact person : Tshegofatso Bodibe
Contact number : 0731588436
Year : October 2009 to October 2010
Reason for leaving : Campaign pulled out
Name of company : Checkers Hyper (Parklands)
Position : Supervisor
Duties : check employees are at workstation before start of
Business
Attend to customer queries during business hours

4. Contact Person : Yvonne Gilchrist or in store
Contact Number : 011 306 5540
0834765361
Year : 10 April 2009 to September 2009
Reason for leaving : Greener Pastures.
Name of company : Direct Channel Marketing
Position : Call centre agent (Outbound)
Duties : Market insurance, when sale is closed, capture data,
And send necessary documentation to client
Contact person : Nkateko Sibeko
Contact number : 0725996179
Year : May 2006 to September 2007
Reason for leaving : Company moved.
Name of company : Love world publishing
Position : Call centre agent (Inbound)
Duties : Take orders, attend to client queries
Contact person : Lebogang Adolphus
Contact number : 011 326 0038
Year : January 2005 to January 2006
Reason for leaving : Contract end.
Skills
Computer literacy(MSOffice)
Analytical
Presentation
Written communication
Verbalcommunication
Negotiation
Problem-solving
Decision-making
BusinessMaking
Interpersonal
Attributes
Professionalism
Self-confident
Self-management
Customerorientation
Emotionalintelligence
Strategicthinking
Diversity intelligence

5. Innocentia Pelonomi Taliwe promise to serve my clients with the best ability ever.
(Smiles)
I am goal driven individual who is very ambitious. I possess good leadership qualities,
motivated by challenges and I’m always ready and willing to learn. I am not afraid of
criticism and I’m open to new ideas. I am a positive person and also matured, not scared
of responsibility.
I love working with people and feel that it’s easy for me to work as a team. I believe that
skills development is essential for a persons’ professional progress, and as young person I
have never allowed circumstances hinder my aspirations in life. I believe that when an
opportunity avails itself for people to better themselves they should grab hold of it with
both hands.
Hoping that you give me an opportunity to grow, not only at a social level, but also
professionally. I have a purpose in life and it is to make a difference wherever I am; and I
am confident that given the opportunity I will be a valuable contribution to your
company. I am looking forward to being asset to people’s life.
Contact details
Cell: 0794945902
Cell: 0724566806
Email: pelonomiseithati@gmail.com

6. Innocentia Pelonomi Taliwe promise to serve my clients with the best ability ever.
(Smiles)
I am goal driven individual who is very ambitious. I possess good leadership qualities,
motivated by challenges and I’m always ready and willing to learn. I am not afraid of
criticism and I’m open to new ideas. I am a positive person and also matured, not scared
of responsibility.
I love working with people and feel that it’s easy for me to work as a team. I believe that
skills development is essential for a persons’ professional progress, and as young person I
have never allowed circumstances hinder my aspirations in life. I believe that when an
opportunity avails itself for people to better themselves they should grab hold of it with
both hands.
Hoping that you give me an opportunity to grow, not only at a social level, but also
professionally. I have a purpose in life and it is to make a difference wherever I am; and I
am confident that given the opportunity I will be a valuable contribution to your
company. I am looking forward to being asset to people’s life.
Contact details
Cell: 0794945902
Cell: 0724566806
Email: pelonomiseithati@gmail.com