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GROUP MEMBERS
1. Arni B. Hj. Morshidi P14D461P
2. Anisah Bt Ismail P14D389P
3. Syarifah Rohaya Bt Wan Idris P14D397P
4. Dayang Adelina Bt Hj Abang Muan P14D394P
5. Norhana Aini Bt Saini P14D398P
CASE STUDY MEETING 1
• How many levels of
complexity can you identify in
Schiphol’s baggage conveyor
network?
Question 1
• What are the management,
organization, and technology
components of Schiphol’s
baggage conveyor network?
Question 2
• What is the problem that
Schiphol is trying to solve?
Discuss the business impact
of this problem.
Question 3
• Think of the data that the
network uses. What kinds of
management reports can be
generated from that data?
Question 4
Question 1
How many levels of complexity can you
identify in Schiphol’s baggage conveyor
network?
Moved from check
in area to
departure gate
• less coordination
between software and
hardware levels
Moved gate to
gate
• handled by human
support and aid the
work and also human-
to-human relations
Moved from the
arrival gate to the
baggage claim
• owner claim their bags
from the security
officers and conveyor
technician
To plan and control
peripheral
• Hardware and software
handling area where
the conveyor network
is large and intricate
Question 2
What are the management, organization, and
technology components of Schiphol’s
baggage conveyor network?
Management Organizational Technology
1. Setting the goal
2. Allocating human
resources
3. Allocating financial
resources
4. New product
development
5. Try to introduce new
service offering and
technology
• Marketing & Sales
Department
• Finance Department
• Human Resource
Department
• InformationTechnology
Departments
• Production Department
• Destination Coded
Vehicles (DCVs)
• Automatic Bar Code
Scanner
• Radio Frequency
IdentificationTags
• HighTech Conveyer
Sorting Machine
Question 3
What is the problem that Schiphol is trying to
solve? Discuss the business impact of this
problem.
Problem Solution Impact
Mishandling of
baggage in
Schiphol’s
baggage
conveyors
network
Trying to
increase
efficiency of their
baggage
handling system
network
Loss of $2.5 billion
for industry with
annually affect 51
million passenger
travelling through
this airport
Question 4
Think of the data that the network uses. What
kinds of management reports can be generated
from that data?
• Hit/failure reports
• Scheduling data
• Delays
• Usage information
Data
• To allow plotting of cost-per-
baggage reduction
progressionsReport

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Schiphol International Hub

  • 1. GROUP MEMBERS 1. Arni B. Hj. Morshidi P14D461P 2. Anisah Bt Ismail P14D389P 3. Syarifah Rohaya Bt Wan Idris P14D397P 4. Dayang Adelina Bt Hj Abang Muan P14D394P 5. Norhana Aini Bt Saini P14D398P
  • 3. • How many levels of complexity can you identify in Schiphol’s baggage conveyor network? Question 1 • What are the management, organization, and technology components of Schiphol’s baggage conveyor network? Question 2
  • 4. • What is the problem that Schiphol is trying to solve? Discuss the business impact of this problem. Question 3 • Think of the data that the network uses. What kinds of management reports can be generated from that data? Question 4
  • 5. Question 1 How many levels of complexity can you identify in Schiphol’s baggage conveyor network? Moved from check in area to departure gate • less coordination between software and hardware levels Moved gate to gate • handled by human support and aid the work and also human- to-human relations Moved from the arrival gate to the baggage claim • owner claim their bags from the security officers and conveyor technician To plan and control peripheral • Hardware and software handling area where the conveyor network is large and intricate
  • 6. Question 2 What are the management, organization, and technology components of Schiphol’s baggage conveyor network? Management Organizational Technology 1. Setting the goal 2. Allocating human resources 3. Allocating financial resources 4. New product development 5. Try to introduce new service offering and technology • Marketing & Sales Department • Finance Department • Human Resource Department • InformationTechnology Departments • Production Department • Destination Coded Vehicles (DCVs) • Automatic Bar Code Scanner • Radio Frequency IdentificationTags • HighTech Conveyer Sorting Machine
  • 7. Question 3 What is the problem that Schiphol is trying to solve? Discuss the business impact of this problem. Problem Solution Impact Mishandling of baggage in Schiphol’s baggage conveyors network Trying to increase efficiency of their baggage handling system network Loss of $2.5 billion for industry with annually affect 51 million passenger travelling through this airport
  • 8. Question 4 Think of the data that the network uses. What kinds of management reports can be generated from that data? • Hit/failure reports • Scheduling data • Delays • Usage information Data • To allow plotting of cost-per- baggage reduction progressionsReport