This document discusses a failed energy billing project between Austin Energy and IBM. It provides details on the group members working on the project, Austin Energy's services and history, and problems with the old billing system. Austin Energy contracted IBM in 2009 to build a new centralized billing system, agreeing to pay $38 million for development and $17 million to operate it for 5 years. However, the new system failed to go live on time and had software bugs that led to billing errors for thousands of customers. Both Austin Energy and IBM were responsible for the project's problems due to unclear roles and a lack of proper project management.