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Similar to Digitalization of Cargo Handling at Schiphol Airport 3 sept BKK
Similar to Digitalization of Cargo Handling at Schiphol Airport 3 sept BKK (20)
Digitalization of Cargo Handling at Schiphol Airport 3 sept BKK
- 1. Digitalization of Cargo Handling at Schiphol Airport, The Netherlands Giovanni Douven Lecturer and Research Fellow Business Research Centre Airport & Aviation Inholland University of Applied Sciences Air Cargo Handling Conference Thursday 3rd September Bangkok
- 2. Outline presentations • Who are we: • Digitalization at Schiphol Airport • Research project (eLink) – What is eLink – Research approach – Findings • Main conclusions
- 3. • One of the biggest university of applied sciences in the Netherlands • > 29.000 students, nine locations • Two sections of education geared towards aviation – Aeronautical engineering & – Airport & aviation (within logistics & economics education) • A business research center with 29 research groups all headed by a research professor • Airport & aviation research section is mainly focused towards cargo logistics
- 4. Digitalization projects @ SPL under one umbrella Towards an Integrated Approach of All Compliance Checks in a Speedy and Reliable Process
- 5. Many projects of digitalization SmartGate ICT Solutions Centralized Risk Analysis SmartGate Combines All Compliance Checks and Inspections in a Flexible Way… Mobile Teams / Scan ULD Scan Remote Scan Nuclear Detection Customs Control Centre Joint Inspection Centre Focus of our research project called “eLink”
- 7. eLink research background Project name “eLink, the seamless connection in air transport” Timeframe: 2,5 years from January 1st 2013 through July 1st, 2015 Three Phases of research Phase 1: Definition phase and collecting parties Phase 2: Research into the obstacles of the use of eLink (Inholland University) Phase 3: Implement (Inholland) European funding, costs involved €365.000 Phase 2: 30 Students; Phase 3: 5 Interns under leadership by one research fellow and research professor
- 9. Research eLink Central question: ' What is the impact of the introduction of eLink at the various handlers and what consequences does this have on their logistics processes’
- 10. Ground Handler (1st line) Forwarder (2nd line) Export only export, only handler area many parties Industry association Cargo Community Platform Freight forwarders: • Rhenus Logistics • DB Schenker • Hartrodt
- 11. Research methodology • Desk research – Literature – Flowcharts – Computer simulation techniques • Field research – Observation of processes – Interviews with management and executive staff – Participation in knowledge platforms – Students take part in the daily execution at a freight forwarder and the six handlers – Weekly progress meeting with ACN and Cargonaut
- 13. From entrance point to loading dock Current situation Qualitative analysis: • All truckers towards desk • Documentation check mandatory • Queues at desk • Queues at unloading dock • No differentiation at entrance point 1 2 3 Quantitative analysis: • Throughput times trucks: 35 minutes • Waiting time at desk: 2.40 minutes • Waiting time docks: 13 minutes • Occupation rate desk/dock: 33% & 52% All average figures Exit
- 15. From entrance point to loading dock Current vs. desired situation Current situation: • All truckers towards desk • Documentation check mandatory • Queues at desk • Queues at unloading dock • No differentiation at entrance point Desired situation: • Documentation check fully digitalized • Preferable removal of documentation desk • No queues • Only service desk 1 2 3
- 16. Desired situation (1) Optimal inflow of cargo at handler: • ACN-smart card with detailed cargo data, fully paperless • Card reader at the entrance point of handlers area • Various electronic controls of cargo at entrance gate • Immediate data push ACN-smart card data to WMS ground handler • Systematic view & control on arrival cargo, truck & driver 1
- 17. The ACN Smart Card: For Speed & Security (1a) • Gives access to 10 ground handling companies (mostly 1st line, but increasingly 2nd line) • Used by > 300 trucking companies / couriers • Digital ID for > 4,000 drivers • All with criminal background checks • Check on truckers’ Regulated Agent (RA) status smartcard smartcard
- 18. Compliance Check at Schiphol via eCargo Receipt & eLink (1b) Warehouse management system Ground Handler (1st line) smartcard smartcard
- 19. Desired situation (2) • Driver arrives with cargo at the entrance. After scanning ACN-pass via light screen reported: – “Proceed to dock xx” – “Proceed to service desk” • Optimal output by: – Disconnecting information from the physical shipment – Adequate presence of personnel during delivery time – Sufficient capacity of docks • Maintain back-up systems • Long term: Fully paperless freight
- 20. Computer simulation delivery process The connection between the different links in the delivery process of cargo: Elements: • Arrival and departure • Visitors/ACN-pass holders • Documentation desk with employees • Docks for unloading freight • Trucks driving times Key Performance Indicators: • Average lead time • Waiting time dock • Occupation rate Office desk • Occupation rate dock 1 3 export 2 Entrance barrier Documentation desk Unloading dock export Exit
- 21. Scientific validation overview simulation These validation results lead to reliable conclusions
- 23. Results research eLink project Implementation eLink delivers significant improvements (efficiency and effectiveness) in the handling of export cargo at Schiphol: – Throughput time – Waiting time – labor costs – less error margins and higher integrity of data (increase of RfC deliveries) – Better and more sustainable environment (less CO₂ and less paper)
- 24. Proof of conduct KLM & Rhenus
- 25. Critical elements • High participation rate of freight forwarders • Full cooperation of staff • Quality of information is of the essence – Preserve quality of original information of shipment – Information regarding driver & truck needs to be fully correct – Systems need to be 100% working/reliable • Sufficient handling capacity at the dock
- 26. Impact of introduction eLink project at handlers • Reliable interface eLink with the WMS-system of ground handler is of the essence • Redeploy/retrain staff from the documentation department (from check- to service employees) • Management of arrivals at the unloading docks • Consequences for the layout of various work locations • Introduction backup scenarios systems
- 27. Succes eLink is generating more (digitalization) projects Further improvements are possible if: • Introduction entrance order system (number at the barrier) • Active dock management via digital system • Overall planning system for all cargo arrivals at Schiphol airport which makes peak shaving possible • Introduction of performance measurement/scorecard • Higher participation rate
- 28. Conclusion: Digitalization at SPL airport leads to: Significant more efficiency and effectiveness resulting in: – Faster throughput times – Less queues & less waiting times – Higher occupation rates for loading docks personnel & documentation/service desk, – Better planning
- 30. eLink: Open for worldwide introduction -------------- Creating green lines worldwide