1) The document discusses a performance improvement project at an institutional pharmacy that aimed to decrease time spent calling facilities about IV medication orders and ensure those orders reached the IV department in a timely manner. 2) The plan involved developing fax transmittal forms for common medication types and having nursing facilities stamp IV orders with an "IV MED" stamp before faxing to identify them. 3) The outcomes were less time spent calling facilities about IV medication orders, allowing nurses to spend more time with patients, and avoiding delays in medication delivery through drop shipping.