This document summarizes the experience of Saurabh Tyagi, a senior level professional in project management for telecom and IT projects. Over 25 years, he has managed large, complex telecom projects in India and abroad, ensuring on-time and on-budget delivery. He leads teams and has experience in all phases of project management from planning to implementation to maintenance. He is skilled in quality assurance, risk management, and customer relationship management.
1. “Versatile and hands-on Project Manager who leads teams to design and implement successful Telecom & IT projects that
align business objectives and deliver rapid results”
Executive Profile
Visionary leader with over 25 years of rich experience in managing
projects for large & complex Telecom systems on varied platforms using
best practices for leading cellular service providers in India & abroad.
Comprehensive experience in managing end-to-end delivery of project
including installation, commissioning, maintenance and testing of telecom
OSS/BSS systems and equipment thereby reducing downtime & enhancing
operational effectiveness
Leveraged skills in conducting advance planning for resource
mobilization, manpower deployment and rendering technical support;
ensuring the execution of projects within time, cost & budgetary
parameters
Insightful knowledge in project management, technology, customer
interaction & negotiation, marketing, creating & enhancing processes,
quality assurance, evaluation and selection of various business
Hands-on experience in pre-sales consulting, providing business strategy
and technical expertise to sales in selecting, implementing and developing
competitive product & services applications and solutions
An effective leader with distinguished capabilities in training & motivating
teams of O&M Engineers, Network Operations Contractors, Third Party
Vendors & Partners to maintain deliverables as per the SLA & KRA; skilled
in Customer Relationship Management and MIS Reporting
Key Impact Areas
Project Planning & Execution
Quality Assurance
Risk, Issue & Exception
Management
Project Costing, Budgeting &
Resource
Requirement & GAP Analysis
Business Process Reengineering
Incident, Change & Release
Management
Incident TAT & Resolution
Education
MS (Information Technology) from Vinakaya Missions University, Salem, Tamil
Nadu in 2010.
Post Graduate Diploma in Computer and Information Management from UACL –
Dehradun, Uattakhand (Recognized by Govt. and DOEACC as equivalent to A
Level) in 1993
Certification
Prince 2 Practitioner (12/2016), AXELOS
Agile Scrum Master (12/2016), AXELOS - EXIN
ITIL V3 (04/2012), AXELOS - EXIN
Key Skills
Communicator
Innovator
Thinker
Intuitive
Collaborator
Team Building
SAURABH TYAGI
SENIOR LEVEL PROFESSIONAL- PROJECT
MANAGEMENT - DELIVERY & OPERATIONS
(TELECOM & IT)
saurabh.tyagi@hotmail.com
(+91) 9899009812
s_tyagi
2. Career Timeline
Organizational Experience
Sterlite Technologies - Elitecore as Customer Delivery Manager
Role:
Led telecommunication systems installation projects including recruiting team members, assigning tasks, setting objectives and
deadlines, managing documentation, and consulting with customers. Established project design from conception to implementation,
monitored its progress and administered the delivery process.
Significant Accomplishments:
Worked asa CustomerDelivery Managerand technical lead end-to-end Onsite ProjectDelivery.
Management of Telecom OSS and BSS deployments, including planning, directing, and monitoring all system installs, upgrades and
decommissioningof all voice & data systems and services in MEA and SEA Regions.
Successfully managed ProjectLife Cycle and processesand initiated solutionsforreducing costforprojects by20%.
Effectively coordinated projectand ensured compliance withestimated costsand timelines.
Acted asa ProjectManager liable for Telecomsupport servicesfor multiple project initiatives
o Initiatives included support for OSS & BSS deployments and Authentication (Telecom & Broadband) initiatives.
o Directed the work of Junior Project Managers to assure proper project management processes were being
followed.
Headed a team of 30 to manage Telecom OSS/BSS projects for Operators, to support end-to-end telecommunication services (CDMA &
GSM); followed through end-to-end project life cycle from initiation, planning, design, development, testing, and deployment of Sierratel –
Sierra Leone,YTL– Malaysia,BOL – Tanzania, STC– Bahrain, Telebarta – Bangladesh,MTNL– Delhi(India) telecomnetwork.
Successfully led 3 projects related to Software Development and Deployment of Fixed-line Telecom Billing System to support the
telecommunicationsbilling processesof BSNL– India.
Acted as a Functional Team Lead in software project relate to Design, Development and Implementation of ERP Systems for Document
Management System,Payroll,Accountingof UniversalSubscription AgencyP. Ltd.,Delhi.
Worked along with a team of 50 engaged in Development & Implementation of Hospital Management System for software projects of
various Big HospitalssuchasSir Ganga Ram Hospital.
Inventum Technologies Pvt. Ltd., Noida - INDIA as General Manager
(Professional Services) Jan'12-Nov'12
mokSa Technologies (India) Pvt. Ltd., Gurgaon - INDIA as Lead Consultant
(Program Manager) Oct'10-Nov'11
Tech Mahindra Ltd., Noida - INDIA as Project Manager Oct'09-Sep'10
ORG Telecom Ltd., Gurgaon - INDIA as DGM-Projects Nov'04-Oct'09
TBL International Ltd. (TCIL Bellsouth Ltd.), Delhi - INDIA as Project Leader Sep'98-Oct'04
Global Information Systems Technology Pvt. Ltd., Gurgaon - INDIA as Team Leader Apr'96-Sep'98
Jay Pee Tech Pvt. Ltd., Delhi - INDIA as System Analyst Jul'91-Apr'96
GIST Pvt. Ltd. as
Team Leader
ORG Telecom Ltd.
as DGM-Projects
TCIL Bellsouth Ltd.,
as Project Leader
Tech Mahindra Ltd.
as Project Manager
mokSa
Technologies Pvt.
Ltd. as Lead
Consultant
Inventum
Technologies Pvt.
Ltd. as General
Manager
Sterlite Technologies
- Elitecore as
Customer Delivery
Manager
3. Technical Skills
Personal Details
Date of Birth: 30 June 1970
Languages Known: English, Hindi
Address: Flat No 283, Pocket 2, Sector 23, Rohini, Delhi (110085) INDIA
Telecom
OSS/BSS
Telecom
OSS/BSS
Telecom
OSS/BSS