The document discusses Terumo BCT's implementation of Application Lifecycle Management (ALM) using SAP Solution Manager, highlighting their use of expert guided implementations to enhance internal capabilities without relying on external consultants. It covers the evolution of Solution Manager, technical operations, and the organization's global presence in the field of blood component and therapeutic apheresis technologies. The session addresses challenges, timelines, and future roadmaps while emphasizing the importance of creating structured projects for successful ALM execution.

1. ITM 303
SAP SOLUTION MANAGER ALM FOCUS
AT TERUMO BCT
SRINIVASU GARAPATI
OCTOBER 21, 2014

2. In this session …
 This session will describe how Terumo BCT implemented Application
Lifecycle Management through Solution Manager
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3. In this session …
 This session will describe how Terumo BCT implemented Application
Lifecycle Management through Solution Manager
 How we leveraged Expert Guide Implementations from SAP in
enabling ALM functionality through Solution Manager
3

4. In this session …
 This session will describe how Terumo BCT implemented Application
Lifecycle Management through Solution Manager
 How we leveraged Expert Guide Implementations from SAP in
enabling ALM functionality through Solution Manager
 How can you adapt Solution Manager with internal resources, without
using external consultants
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5. 5
Agenda
 About Terumo BCT
 Expert Guided Implementations
 Solution Manager Evolution
 Technical Operations
 Timelines
 Future Roadmap
 Wrap-up

6. Terumo BCT, a global leader in blood component,
therapeutic apheresis and cellular technologies.
We believe in the potential of blood
to do even more for patients than it does today.
This belief unites our organization,
inspires our innovation and strengthens
our collaboration with customers.
Terumo BCT
Unlocking the Potential of Blood
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7. Company Profile
Established: 1964 as COBE Laboratories
President and CEO: David Perez
Number of Associates: 4,800
Global Headquarters: Lakewood, Colorado
Regional Headquarters: Brussels, Buenos Aires, Hong Kong, Tokyo
Manufacturing Facilities:
United States, Belgium, Japan, Northern Ireland, India, China, Vietnam
(coming in 2015)
Main Business:
A global leader in blood component, therapeutic apheresis and cellular
technologies, Terumo BCT is the only company with the unique
combination of apheresis collections, manual and automated whole
blood processing, and pathogen reduction coupled with leading
technologies in therapeutic apheresis and cell processing.
Parent Company: Terumo Corporation; Tokyo Stock Exchange (4543)
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8. Terumo BCT Global Footprint
Satisfying customer needs wherever they are located
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Hong Kong, CH
Ho Chi Minh City, VN 2015
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Brussels, BE
Larne, UK
TBCT HQs
Lakewood, CO
Buenos Aires, AR Terumo BCT does business in more than 120 countries:
• Corporate/group HQs (2)
• Regional HQs (5)
• Regional sales offices (39)/regional non-sales offices (4)
∆ Manufacturing sites (7) in 7 countries
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Trivandrum, IN
TC HQs
Tokyo, JP
Fujinomiya, JP
Changchun, CH
Leuven, BE
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9. 9
WE IMPROVE LIVES THROUGH INNOVATION,
QUALITY AND SERVICES ENABLED BY OUR
BLOOD COMPONENT, THERAPEUTIC APHERESIS
AND CELLULAR TECHNOLOGIES.
Corporate Mission

10. Industry Experience with Solution Manager
 Complexity in implementation
 External consultants required for implementation
 Lack of Subject Matter Experts internally
 Maintenance difficulties
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11. 11
Agenda
 About Terumo BCT
 Expert Guided Implementations
 Solution Manager Evolution
 Technical Operations
 Timelines
 Future Roadmap
 Wrap-up

12. Expert Guided Implementations
What is EGI
 Expert guided implementation is a new delivery methodology from SAP.
The methodology balances the combination of training, practical experience
and expertise on demand
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13. Expert Guided Implementations
What is EGI
 Expert guided implementation is a new delivery methodology from SAP.
The methodology balances the combination of training, practical experience
and expertise on demand
 Expert guided implementation enables you to execute activities without
being a subject matter expert
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14. Expert Guided Implementations
What is EGI
 Expert guided implementation is a new delivery methodology from SAP.
The methodology balances the combination of training, practical experience
and expertise on demand
 Expert guided implementation enables you to execute activities without
being a subject matter expert
 The methodology closes the gap between class room trainings and
consulting
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15. Expert Guided Implementations
What is EGI
 Expert guided implementation is a new delivery methodology from SAP.
The methodology balances the combination of training, practical experience
and expertise on demand
 Expert guided implementation enables you to execute activities without
being a subject matter expert
 The methodology closes the gap between class room trainings and
consulting
 Expert guided implementation provides guidance for the execution phase of
your project
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16. Expert Guided Implementations
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17. Expert Guided Implementations
Highlighted in green indicates attended at Terumo BCT
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18. 18
Agenda
 About Terumo BCT
 Expert Guided Implementations
 Solution Manager Evolution
 Technical Operations
 Timelines
 Future Roadmap
 Wrap-up

19. 19
 What has changed in Solution Manager 7.1 ?

20. Solution Manager Evolution
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21. Solution Manager Evolution
Before Guided Procedures
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22. Solution Manager Evolution
Before Solution Manager 7.1
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 No clear way of executing and implementing functionality
 Very difficult to implement
 Very difficult to log the steps
 No easy way to find the status of the steps

23. Guided Procedures
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24. Guided Procedures
Solution Manager Configuration
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25. Guided Procedures
Basic Setup
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26. Guided Procedures
System Preparation
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27. Guided Procedures
Technical Monitoring
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28. Guided Procedures
Advantages
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 Guides you step by step
 Shows you who performed the task
 Provides you the status of the step
 Automated steps

29. 29
Agenda
 About Terumo BCT
 Expert Guided Implementations
 Solution Manager Evolution
 Technical Operations
 Timelines
 Future Roadmap
 Wrap-up

30. Technical Operations
Processes
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31. Technical Operations
31
 New infrastructure for Technical Monitoring and Alerting
 Technical Administration
 Technical Analytics
 Enhanced Root Cause Analysis

32. Technical Operations
32
 New infrastructure for Technical Monitoring and Alerting
 Technical Administration
 Technical Analytics
 Enhanced Root Cause Analysis
 These work centers were all implemented at
Terumo BCT

33. Technical Operations
 How does Solution Manager collect the data from all managed
systems?
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34. Technical Operations
 Pull Data providers
 Push Data providers
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35. Technical Operations
Pull Data Providers
 Configuration: The configuration for all metrics collected by PULL data
providers is stored centrally in the directory tables of the Solution Manager
 Scheduling: The data collection is scheduled centrally on the SAP Solution
Manager
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36. Technical Operations
Pull Data Providers
 Different pull data provider types:
 ST_PI: Solution Manager system calls ABAP function modules in the managed
systems which are delivered as part of ST-PI plug-in (Examples: local CCMS
metrics, Work Process status, qRFC information, …)
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37. Technical Operations
Pull Data Providers
 Different pull data provider types:
 ST_PI: Solution Manager system calls ABAP function modules in the managed
systems which are delivered as part of ST-PI plug-in (Examples: local CCMS
metrics, Work Process status, qRFC information, …)
 ST: Solution Manager calls ABAP function modules which collect information from
the Solution Manager (Examples: EarlyWatch Alert results, E2E Change Analysis
results, …)
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38. Technical Operations
Pull Data Providers
 Different pull data provider types:
 ST_PI: Solution Manager system calls ABAP function modules in the managed
systems which are delivered as part of ST-PI plug-in (Examples: local CCMS
metrics, Work Process status, qRFC information, …)
 ST: Solution Manager calls ABAP function modules which collect information from
the Solution Manager (Examples: Early Watch Alert results, E2E Change Analysis
results, …)
 ST_BW: Solution Manager calls ABAP function modules which collect information
from the BW system of Solution Manager (Examples: E2E Exception Analysis
results, ABAP statistic data, …)
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39. Technical Operations
Pull Data Providers
 Different pull data provider types:
 ST_PI: Solution Manager system calls ABAP function modules in the managed
systems which are delivered as part of ST-PI plug-in (Examples: local CCMS
metrics, Work Process status, qRFC information, …)
 ST: Solution Manager calls ABAP function modules which collect information from
the Solution Manager (Examples: Early Watch Alert results, E2E Change Analysis
results, …)
 ST_BW: Solution Manager calls ABAP function modules which collect information
from the BW system of Solution Manager (Examples: E2E Exception Analysis
results, ABAP statistic data, …)
 DB: Solution Manager retrieves database metrics from the connections of
DBACockpit (Examples: Database backup status, Database table space usage,
…)
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40. Technical Operations
Push Data Providers
 Configuration: The configuration for all metrics collected by PUSH
data providers is distributed to the Diagnostic Agents in an XML
during the setup.
 Scheduling: The data collection is scheduled locally by the agent
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41. Technical Operations
Push Data Providers
Different push data provider types:
 Diagnostic Agent:
The Diagnostic Agent collects metrics locally. These metrics are then pushed to
the Solution Manager by calling a web service (Examples: OS data from
SapOsCol, Http Ping to URLs, RFC Ping to an ABAP instance, Process status in
SapStartSrv, …)
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42. Technical Operations
Push Data Providers
Different push data provider types:
 Diagnostic Agent:
The Diagnostic Agent collects metrics locally. These metrics are then pushed to
the Solution Manager by calling a web service (Examples: OS data from
SapOsCol, Http Ping to URLs, RFC Ping to an ABAP instance, Process status in
SapStartSrv, …)
 Introscope:
The Introscope Enterprise Manager collects metrics which are sent to the
Solution Manager by calling a web service (Examples: J2EE metrics, BOBJ
metrics, …)
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43. Technical Operations
Impact on SAP landscape
 We did not observe any spikes in CPU or Memory utilization
 Due to collection of data at different timings by data providers, no
bottlenecks (e.g., jobs running longer) were noted
 Since Diagnostic agents are updated automatically with Solution
Manager upgrades, no extra maintenance is required.
 Host Control agent upgrades can be automated, resulting in reduced
manual intervention/maintenance of each agent
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44. 44
Agenda
 About Terumo BCT
 Expert Guided Implementations
 Solution Manager Evolution
 Technical Operations
 Timelines
 Future Roadmap
 Wrap-up

45. Timelines
EGIs Attended at Terumo BCT
45
2011 2012 2013 2014
SAP Solution
Manager 7.1
Roadmap -
Application Lifecycle
Management
Roadmap design
Basic
Configuration of
SAP Solution
Manager 7.1 –
Job
Scheduling
Management
System
Monitoring and
Reporting -
Data Volume
Management:
Methodology and
Infrastructure
Custom Code
Management
campaign and
CDMC
SAP Solution
Manager 7.1
configuration
SAP Business
Objects BI 4
Security
Optimization
Service (SOS)
Transport
Execution
Analysis –
Performance
Optimization
(PERF)

46. Solution Manager Upgrades
Milestones
 2011 - Solution Manager 7.0 to 7.1 SP3 Upgrade
 2012 - Solution Manager 7.1 SP3 to SP7 Upgrade
 2013 – Solution Manager 7.1 SP7 to SP10 Upgrade
 2014 – Solution Manager 7.1 SP10 to SP12 Upgrade
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47. Solution Manager Upgrades
Upgrade Benefits
 Important to keep up to date with Solution Manager Support pack
upgrades
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48. Solution Manager Upgrades
Upgrade Benefits
 Important to keep up to date with Solution Manager Support pack
upgrades
 Upgrade ST-PI and ST-A/PI components in managed systems
regularly
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49. Solution Manager Upgrades
Upgrade Benefits
 Important to keep up to date with Solution Manager Support pack
upgrades
 Upgrade ST-PI and ST-A/PI components in managed systems
regularly
 Attend Solution Manager 7.1 Roadmap session at SAP TechED &&
d-code.
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50. ALM Timelines
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 Solution Manager Upgrade
from 7.0 EHP1 to 7.1 SP3
 ALM Program approved
 ALM Road Map designed
 Project approved for RCA
setup
2011 2012 2013 2014 2015

51. ALM Timelines
51
 Solution Manager Upgrade
from 7.0 EHP1 to 7.1 SP3
 ALM Program approved
 ALM Road Map designed
 Project approved for RCA
setup
 Managed System Configuration
 Root Cause Analysis Setup
 Project approved for Technical
Monitoring
 Solution Manager 7.1 SP7
Upgrade
2011 2012 2013 2014 2015

52. ALM Timelines
52
 Solution Manager Upgrade
from 7.0 EHP1 to 7.1 SP3
 ALM Program approved
 ALM Road Map designed
 Project approved for RCA
setup
 Technical Monitoring
Implementation
 Project Approved for
Job Schedule Management
 Solution Manager 7.1 SP10
Upgrade
 Managed System Configaration
 Root Cause Analysis Setup
 Project approved for Technical
Monitoring
 Solution Manager 7.1 SP7
Upgrade
2011 2012 2013 2014 2015

53. ALM Timelines
53
 Solution Manager Upgrade
from 7.0 EHP1 to 7.1 SP3
 ALM Program approved
 ALM Road Map designed
 Project approved for RCA
setup
 Technical Monitoring
Implementation
 Project Approved for
Job Schedule Management
 Solution Manager 7.1 SP10
Upgrade
 Managed System Configaration
 Root Cause Analysis Setup
 Project approved for Technical
Monitoring
 Solution Manager 7.1 SP7
Upgrade
2011 2012 2013 2014 2015
 Unified Job Monitoring
Implementaion
 Project approved for BPCA and
SEA Implementation
 Solution Manager 7.1 SP12
Upgrade

54. ALM Timelines
54
 Solution Manager Upgrade
from 7.0 EHP1 to 7.1 SP3
 ALM Program approved
 ALM Road Map designed
 Project approved for RCA
setup
 Technical Monitoring
Implementation
 Project Approved for
Job Schedule Management
 Solution Manager 7.1 SP10
Upgrade
 Managed System Configaration
 Root Cause Analysis Setup
 Project approved for Technical
Monitoring
 Solution Manager 7.1 SP7
Upgrade
2011 2012 2013 2014 2015
 Unified Job Monitoring
Implementaion
 Project approved for BPCA and
SEA Implementation
 Solution Manager 7.1 SP12
Upgrade
 BPCA Implementation
 Scope and Effort Analyzer
Implementation
 Analysis of Solution
Documentation and Custom
Code Management

55. 55
Agenda
 About Terumo BCT
 Expert Guided Implementations
 Solution Manager Evolution
 Technical Operations
 Timelines
 Future Roadmap
 Wrap-up

56. Roadmap
Implemented at Terumo BCT
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57. Roadmap
Current work in progress
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58. Roadmap
Terumo BCT Future ALM Roadmap
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59. 59
Agenda
 About Terumo BCT
 Expert Guided Implementations
 Solution Manager Evolution
 Technical Operations
 Timelines
 Future Roadmap
 Wrap-up

60. Benefits
 Centralized monitoring and administration through Solution Manager for entire landscape
 Job monitoring
 System exceptions
 RFC failures
 Interfaces
 Availability
 Tracking of administration tasks
 Minimal overhead to manage new systems when adding to your landscape
 We are well positioned for implementation of new work centers (e.g., BPCA and SEA)
 Advanced tools for complex troubleshooting (e.g., change analysis, trace analysis)
 We have built internal expertise
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61. Key Points to Take Home
 Create a project for each phase of ALM, like a project from business –
Collect Requirements, Design, Build, Test, Deploy and Training
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62. Key Points to Take Home
 Create a project for each phase of ALM, like a project from business –
Collect Requirements, Design, Build, Test, Deploy and Training
 Implement latest support packs before each phase of the project, to get
latest enhancements
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63. Key Points to Take Home
 Create a project for each phase of ALM, like a project from business –
Collect Requirements, Design, Build, Test, Deploy and Training
 Implement latest support packs before each phase of the project, to get
latest enhancements
 Leverage online resources from SAP for every phase of the ALM. Use
Expert Guided Implementation services (5 free sessions per year),
RKTs and Guided procedures
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64. Key Points to Take Home (Continued…)
 Allocate a Basis resource as Solution Manager Administrator
64

65. Key Points to Take Home (Continued…)
 Allocate a Basis resource as Solution Manager Administrator
 Maintain visibility of ALM implementation by keeping the Management
Team onboard at every stage of the project
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66. Key Points to Take Home (Continued…)
 Allocate a Basis resource as Solution Manager Administrator
 Maintain visibility of ALM implementation by keeping the Management
Team onboard at every stage of the project
 Create smaller projects rather than a big blown implementation
66

67. Key Points to Take Home (Continued…)
 Allocate a Basis resource as Solution Manager Administrator
 Maintain visibility of ALM implementation by keeping the Management
Team onboard at every stage of the project
 Create smaller projects rather a big blown implementation
 Solution Manager is included with Enterprise Maintenance –
Leverage software you already own
67

68. Useful Resources
 SAP Enterprise Support Academy – Learning Studio
 https://support.sap.com/support-programs-services/solution-manager/training-
services.html
 SAP Solution Manager Homepage
 http://service.sap.com/solutionmanager
 SAP ALM Homepage
 https://support.sap.com/support-programs-services/solution-manager/processes.html
 Technical Operations Wiki on SCN
 http://wiki.scn.sap.com/wiki/display/TechOps/Home
 SAP Solution Manager setup Wiki on SCN
 http://wiki.scn.sap.com/wiki/display/SMSETUP/Home
 Solution Manager Documentation and Release Notes
 http://help.sap.com/solutionmanager71
 ALM on SAP Community Network
 http://www.sdn.sap.com/irj/sdn/alm
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69. QUESTIONS
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My Contact Information:
Srinivasu.garapati@terumobct.com
Twitter: @nysrinivas

70. Session Evaluation
Feedback:
 Please complete a session evaluation for this session
 Session ITM 303
70