SAP on pay as you go model

Value Proposition for SAP as
a Service
Ajay Kumar Uppal

One Portfolio Release 1.6
Scope
Executive Summary Highlights
Use Cases – When? Service Levels?
Numbers that matter in the real world …..
Challenges & interesting options
• What is DS4S ?
• Why ?
• Dynamic Services for SAP
• T-Systems
• Where ?
• References
• Market, Competition….
• How ? – Technology & Architecture
• Sales Kit – including ready Non Binding Price-to-Go Tool
Portfolio Development
Agenda ---Flow

Pioneer of cloud computing
http://www.t-systems.de/tsip/en/803866/home/solutions/t-systems-core-beliefs/dynamic-
net-centric-sourcing/cloud-solutions

Thebasic idea of DynamicServices for
SAP Solutions and SAP’s Adaptive
Computing is to have
any service,
any time
on any server.
This is achieved by a
high degree of virtualization of hardware
resources likeservers, storage and
network and additional industrialized and
standardized Services.
Solution
 Lower numberof incidents and problems
(in case of DHL – reduced from ~400/
annumto 50 odd a year)
 Modular &extremelyflexible infrastructure
permitting on-the-flyaddition/ reduction
of computing power
 Flexible, automated provision of resources
(storage, networks, servers, applications)
 Standardised Services
 Vendorindependence
 Rapid rampup &down
 Worldwide availability
UniqueSelling Proposition
What is DS4S?
Dynamic Services for SAP
®

System
Deployment
Sept’12 Oct’12 Nov’12 Dec’12
When ?
Business Flexibility, Business Continuity &
Capacity Management of SAP Production
Instances
Flexible provision of scalable IT resources, in line with
changing business needs.
Jan’13
Year -End Operation
2 to 4 WeeksAdditional Capacity
to cope with
Month-End Operations
5-10 Days
Contracted Baseline Capacity
Revised
Contracted
Baseline
Capacity
New functionality ,
enhancements
and additional
users

When?
Rapid and Temporary Provisions
for SAP Projects, Development & Quality
Assurance
Contracted Baseline Capacity for
Development & Quality Assurance Environments
SystemDeployment
2011 2012 2013 2014
Additional Capacity for Project
3-day provision
of info system
for annual
shareholders‘
meeting
1-month
provision
of sandbox
system
2-week provision of
training system
Performance upgrades for
quarterly reports
available on a day-to-day
basis
1-month
provision
of
sandbox
system
The customer requires temporary IT resources for a specific project.
Rapid provision of IT resources without investment risk for the customer. Invoicing based
on resources provided
2015

T-Systems DS4S Benefits for Typical
Customers
 Flexibility & productivity of Dynamic Services architecture helps in reducing SAP footprint (
by 50% ) compared to existing footprint based on classic environments.
 Very low downtime & reduced number of incidents due to highly reliable infrastructure &
productive resources.
 USA Patriot Act does not apply to T-Systems European &UK Data Centres (i.e. USA law
cannot demand the export of data to the USA).
 Co-location of various instances and environments of customers SAP Landscape will drive
economies of scale and improved performance of interfaces, integration and file transfers.
 Based upon past experience, T-Systems Dynamic Services centric solution result in lower
number of tickets for SAP Hosting.
 Better turnaround times for Incidents, Disaster Recovery, Storage & Backups
 Smaller ICT footprint with in-built resilience, information security, adaptive computing &
capacity management compared to conventional /classic hosting.
 Green IT - Up to 75% reduction in CO2 emissions (less cooling, heating, power )
 Better hardware utilisation through virtualisation
 Fast, flexible scaling of IT resources inline with ongoing requirements
 Consulting for shaping ICT Strategy, Roadmaps & Governance
 Provision of value-added services- business process, batch monitoring, analysis &
corrective actions
 T-Systems complies with SOX404 for financial controls and SAS70 for operational controls.

DynamicServicesfor
SAP® Solutions
Application Operations for SAP® Solutions.
Overview Packages.
SAP Basis for DS for
SAP® Solutions
OE1
SAP Infrastructure forDS for
SAP® Solutions
OE2
SAP StorageforDS forSAP®
Solutions
OE3
SAP ImplementationServices
OE5
SAP Transition and
Transformation Services
OE10
Classic Servicesfor
SAP® Solutions
AC Linux YearlyOffice
forDS forSAP® Solutions
BUNDLE1
ACLinux YearlyFTHA forDS
forSAP® Solutions
BUNDLE2
ACLinux YearlyFTHA DR for
DS forSAP® Solutions
BUNDLE3
CCLinux YearlyOffice
BUNDLE4
CCLinux YearlyFTHA DR
BUNDLE6
CCLinux YearlyFTHA
BUNDLE5
SAP Basis forClassic Services
OE4
ServerInstallation Dedicated
OE1
ServerOperations Dedicated
OE2
Computing PowerBuilding
Block x86
OE3
StorageCapacities Dedicated
OE4
Backup / Restore
OE5
Computing PowerBuilding
Block Unix
OE3
DynamicServicesfor
SAP® Projects
Add-onServices
forSAP
Dynamic Services forSAP®
Projects
OE11
SAP Extension Services
OE6
SAP JobManagement Services
OE7
SAP ExpertServices
OE9
SAP Archive Services
OE8
SAP ImplementationServices
OE5
SAP Transition and
Transformation Services
OE10
Firewall
OE12
Load Balancer
OE13
Service Desk
OE14

Scope of Standard Offering
Dynamic Services for SAP® Solutions.
Business ProcessManagement
StrategicConsulting BusinessProc. Management Introductionof newApplications (ERP, SCM,…)POSHSAP
HarmonizationBusiness CaseDevelopment SLA Development Endto EndMonitoring(DynamicServices forSAP Application)
Application Management & Modernisation
Application Assessment Transformation Services (Change-Mgmt,Applications) Transition Services (ChangeMgmt.,Applications, People,
Knowhow,Assets, Documentation)Change& OptimizationServices ServiceSupport (IncidentManagement,Release Management,Change
Management,ConfigurationManagement) Services Delivery (ChangeManagement,Release Management)Consolidation & Migration
Services
SAP Basic Operations
Monitoring Reporting Startup/ShutdownDatabase Management InterfaceManagementSetup Correction
& TransportSystem Early Watch Batch Jobs Changes
Unix/Linux/Windows OS Operations
Monitoring Startup/Shutdown Backup andRecovery Patch Management Security Basis Service
Capacity Management Provisioningof OS licenses andbase software (exception Microsoft licenses)Device Management
Hardware Platform/Data Center Infrastructure
Monitoring Provisioningandoperation of system hardware Maintenancecontract ProvisioningEnergy,
climate, buildingsecurity, Data CenterLAN
Firewalls (in T-Systems Data Center)
Monitoring HardwareSupport Software Support Creationof Security Concept Definition of firewall rules
Reaction to alerts Monitoringof unusualactivities
Connectivity / Network
Monitoring HardwareSupport Software Support RedundantData Centerconnectivity Configuration
of access networkDefinition of customerVPNIP address Management
 ProvisionandmaintenanceofData
CentreInfrastructure,Network,
Servers andStorage
 Operationsof HW,OS,DB,
Storage/Backup,SAP Basis,network
access,ITIL
SAPBasisOperation
 SystemStartup/Sundown
 AdaptPerformance
 SAPand DB-Upgrade
 Apply Supportpackages
 System-,DB-andClientCopies
 JobManagement
 DataArchiving
OtherAdd-on Services

Extended Offering at a glance.
Approved operating model
Startup-Activities
 Provision of DC-infrastructure,
climate, security
 Hardware/Software, selection and provision
 Installation/Transformation
 Project Management
 …
To do‘s at regular operation
 Operate SAP Basis System and DB,
administration, monitoring and reporting
 Service Level Agreement
 Service and Delivery Management
 Recovery Services – backup and recovery
 1st, 2nd and 3rd Level Support
 …
Optional additional services
 ICTO Implementation services
 Migrations e.g. DB and OS
 Job Management
 Archiving Solutions
 Business Objects
 Business Process Monitoring
 Expert Services for SAP
 Release Upgrades
 Integration SAP, Customizing, Application
Management and Modernization Services
 Consolidation/Harmonization
 Connectivity/ Network…

A fully managed service –
from Data Centre to SAP BASIS operations

Scope of add-on services – DHL
Internal
SAP Products:
 SAP R/3 Enterprise 4.7
 SAP ERP 5 / 6
 SAP Netweaver Business Intelligence
7.0
 SAP CRM 7.0
 SAP Netweaver Process Integration
7.0 / 7.1
 SAP Netweaver Enterprise Portals
 SAP Netweaver Composition
Environment 7.1
 SAP Netweaver Adobe Document
Services
 SAP Convergent Charging 2.0
osted Services:
System Operation in detail:
 SAP Service delivery since 2002
 SAP ERP / ECC with core modules FI / CO / HR / MM
 SAP Netweaver Process Integration with decentral
Adapter Engine in a 3rd party network and additional
adapters like Seeburger
 SAP Netweaver Enterprise Portals for ERP and BI
Integration with Search and Classification Engine
(TREX)
 Largest system with a database size of approx. 6 TB
and 25.000 SAPs
 Hosting of non-SAP Interface components and 12 ERP
Archive Systems
 If applicable, providing of a secure Internet access for
the Systems
 Hosting of a high availability Central Interface
Infrastructure, SAPRouter, Print and File Server services
Hosted Services:Hosted Services:

Highlights
DS4S satisfies all…
Different positive messages for different audiences

Highlights
T-Systems ---Market leader
T-Systems positioned as Leader for the second time in a row.
Reasons for being Leader
 T-Systems' improved international footprint and portfolio
strategy, driven by advanced industrialized services.
 Thanks to its continuous pushing of utility and cloud
services, T-Systems has increased its visibility as one of the
relatively few successful converged telecom and IT
providers.
 TSI clients praised the availability of its data center service,
its focus on using standardized methodologies, and its
flexibility and efficiency in relationship and escalation
management.
Points of differentiation
 HP's approach to cloud services has been conservative to
date with an immediate focus on enterprise clients' private
cloud environments that may lead to managed services or
technology deals.
 Clients reported that HP could improve its agility in terms of
implementation and problem solving, its focus on improving
service delivery through innovation, and its performance in
transition management.
 … IBM does not appear to be actively promoting
industrialized utility services to clients.
Magic QuadrantforDataCenterOutsourcing& UtilityServices,Europe
As of July2011
Abilitytoexecute
Nicheplayers Visionaries
Challengers Leaders
Completenessofvision
GartnerMarketInsight
MQforDataCenterOuts.& IUS,Europe
IBM
HP
CSC
Fujits
u
Capgemi
ni
Atos
Origin
Siemens IT
Solutions
and Services
HCL Technologies
Orange
Business
Services
Telefonica
Steria
Logic
a
T-Systems

Highlights
T-Systems- one of leading SAP Services Provider

Highlights
Service Delivery Reporting.....
Performance Reporting

Highlights
Online Portal and Reporting Cockpit
 Total SAPS  Data in the
cockpit
updated daily
for accurate cost
monitoring
 Visibility into
billing, capacity
planning and
services with the
opportunity to
scale these up
or down – at any
time.
 SAPS per
instance per
system Storage volume
per system
 Database size
per
system
 Named users
per system (in
detail)
Can be activated for even
Pre-Prod, Dev and QA
environments

Highlights
Technical and procedural benefits Dynamic vs.
Conventional.
Example ConventionalServices DynamicServices
Scaleup
resources
 Additional training system
 Additional application server
 New systems, project hardware
 Re-activation of decommissioned systems
 Additional hardware for peak loads
statements)
 Provision of parallel hardware for upgrades and
Three(3) weekstotwo(2) months
(depending on hardware
Two(2) hourstofive(5) days
Scaledown
resources
 Switch-off or deactivation of systems
 Systems downsizing/rightsizing
Attheendofdepreciationperiod One(1) daytoone(1) month
No reduction in costs Small Flat fee for change
Back-up  Ad-hoc backup
 Duration of a backup
Depends on architecture:
Tape: uptoone(1)day
Immediately
Depends on volume: hours/days
Approx.ten(10)min./online
matter of minutes
Restore  Restore last or penultimate production backup
 Restore archived backup (up to thirty30 days)
Depends on infrastructure,
e.g. tape: approx.50 GB/h
run-time = matter of min
technology
Depends on infrastructure,
e.g. tape: approx.50 GB/h
Approx.200 GBperhour
from backup storage
Database
copy
 Copy production database to a test system
Tape: on average twelve (12)hours
(copy + follow--up tasks)
Ninety(90)minutestoone(1) day,
min for database copy ,
eighty (80) min for follow-up

Highlights
Strong Partner of SAP
 SAP Pinnacle Award 2011 „Run SAP
Partner of the Year”
 SAP® Certified in Cloud Services
SAP Global Partner
 SAP® Certified in Hosting Services
 SAP® Certified in Application
Management
Services
 SAP® Certified in Run SAP
Operations
 SAP® Certified in Run SAP
Implementation
 SAP Channel Partner in 12 Countries
Customers worldwide benefit from our accumulated
competence and the intensive relationship with SAP.
T-Systems is working on co-development projects
with SAP
like SAP on Mobile Telephony

Enhanced
ITSecurity
(nRuns)
(Service Management)
Highlights
T-Systems Certified Processes.
DIN ENISO
9001:2008
(InformationTechnology)
ISO 27001
(Information Security)
FortheSAS70–TypeII
report,T-SystemsandErnst
& Youngdeve-lopeda
methodologythatensures
thatdatacenteroperation
is
SOX-compliant.
For„systemand
convergencesolutionsof
informationtechnology
andtelecommunications“.
Certifiedinformation
securitymanagement
systemforT-Systems,
includingdatacenters.
ITIL ISO 20000 ISO14001
(Environment, Health&
Safety)
Operationsand
servicemanagement
processesbasedonIT
InfrastructureLibrary
(ITIL).
SOX
SAS 70 −Type II
(Financial Controls)
HSEmanagement
systembasedonbothan
environment &alabor
andhealthprotection
manage-mentsystem.
SAS70 has changed toISAE 3402

Highlights
Key Figures – SAP Overall Worldwide.
SAPApplicationConsultants 2,359
SAPBasisConsultants 1130
CertifiedSAPBasisConsultants >630
2,517TB DatabaseVolume
53TB LargestDatabase
806GB AverageDatabaseSize
7,350,250 NamedSAP User
3,634,716 NamedSAP Usersproductive
88,643user LargestSAPSystem
2,618user AverageSAP SystemSAPInstallations 3,854
SAPInstallationsproductive 1.285
TotalnumberofinstalledSAPS 27,636,875
TotalnumberofSAPcustomers 507
SAPS (SAP Application Performance Standard) is a hardware-independent unit of
measurement that describes the performance of a system configuration in the SAP
environment. It is derived from the Sales and Distribution (SD) benchmark, where 100 SAPS is
defined as 2,000 fully business processed order line items per hour.
This throughput is achieved by processing 6,000 dialog steps (screen changes), 2,000
postings per hour in the SD Benchmark, or 2,400 SAP transactions.
•T-Systems uses concept of Slices where 1 Slice ~ 80 SAPS
• 1 Slice also equals 2137 Transactions per minute , 512 MB RAM..

Highlights
Success stories & references
Dynamic Services for SAP Solutions.
Key Figures – worldwide.
2,214,089NamedSAP Usersproductive:
17,328,000InstalledSAPS:
3,300SAPComponents:
125Numberofcustomers:
New accounts - SHELL, ESSAR, PHILIPS, Linde, MAN..

When ?
Variety of Service Level Agreements to choose from
Service level Office Full time Office HA Full time HA Full time HA-DR
Operatingtimes Mondayto Sunday,24x7 Mondayto Sunday,24x7 Mondayto Sunday,24x7 Mondayto Sunday,24x7 Mondayto Sunday,24x7
Servicetimes Mondayto Friday
Attendedoperations
7:00 a.m. to 7:00 p.m.
Mondayto Friday
Attendedoperations
7:00 a.m. to 7:00 p.m.
extendedto
24x7 by oncall
Mondayto Friday
Attendedoperations
7:00 a.m. to 7:00 p.m.
Mondayto Friday
Attendedoperations
7:00 a.m. to 7:00 p.m.
extendedto
24x7 by oncall
Mondayto Friday
Attendedoperations
7:00 a.m. to 7:00 p.m.
extendedto
24x7 by oncall
Maintenancewindow One Sundayperyear12:00
p.m. to 8:00 p.m.
One Sundayperyear12:00
p.m. to 8:00 p.m.
p.m. to 8:00 p.m.
p.m. to 8:00 p.m.
p.m. to 8:00 p.m.
Responsetime (service)
15 minutes 15 minutes 15 minutes 15 minutes 15 minutes
Availability
(of service)per month
98% 98% 99.5% 99.5% 99.5%
Maximum downtime
withinservicetimes
8 hours 8 hours 2 hours 2 hours 2 hours
Systemresponsetimefor
standardSAP R/3 andSAP
ERP
90%of all standard
dialoguestepsin lessthan1
second
90%of all standard
second
90%of all standard
second
90%of all standard
second
90%of all standard
second

DHL - Overall Operating figures
Hosted SAP Systems:
 21 SAP Systems with Fulltime SLA
 13 SAP Systems with Fulltime HA SLA
 74 SAP Systems with Office SLA
 approx. 280.000 hosted SAPs
Application Storage:
 approx. 70.000 GB hosted storage
 approx. 39.000 GB database storage
Backup Volume:
 approx. 290.000 GB written backups
 approx. 382.000 GB stored backups
Performance figures:
 99,974 % average availability in the last 12
months
 0,78 sec average system response time
Hosted Services:
USP - Lowered incidents and problems from almost 400 per annum to 50 odd a year.

Reference:Shell
One-stopICT solution.
New Account- ESSAR
Der KundeThe customer.
The benefits.The solution.The challenge.
 Transferofdatacentersand12,000
servers/storagesystemsinUS,NL,UK,
MalaysiaandotherlocationstoT-
Systems
 Consolidationofdatacenters,SAP and
non-SAPapplications
 Transferofover900ITprofessionals
transferredto
T-Systems
 Migrationof80%ofapplicationsto
DynamicServices
 Agilityandflexibilitythroughthe
scalableDynamicServicesplatform,
whichis,accordingtoShell,threeto
fouryearsaheadofthecompetition
 Fixedoperatingexpensesreplacedby
variablecostsasaresultofa
transparent,pay-as-you-gopricing
model
 Providestandardizedservicesof
consistentqualityforShell’sglobal
organization
 Deliverend-to-endICTservicesto
globallyembargoedcountries
 Partnerwithtwo outsourcingsuppliers
ina multi-sourcingenvironment
Shellisaglobalenergyandpetrochemicalscompany witharound102,000employeesin morethan100
countriesandterritories.

Reference: Vorwerk.
Cost-optimisation solutions.
Der KundeThe customer.
The benefits.The solution.The challenge.
 DynamicServicesforSAPforthe
demand-drivenprovisionofSAP
resources
 TransitiontoT-Systemsdynamicdata
centerinFrankfurt
 WAN connectionformultiplesitesvia
MPLS
 27systems,123,732SAPS
 ICTresourcesbasedon demand
 Scalable accesstoupto50percent
morecomputingpower
 Costsavingsof30percent,usewhat
youneed,payforwhatyou usemodel
 ProvideICTresourcesbasedon
demand
 Provideupto50%moreresources
whenrequired
 Significantlyreduce costswhile
retaininglevelofsecurityand
availability
Vorwerkspecializesinthedevelopmentand manufactureofproductsforthehome.
Thecompany employeesover23,000staffand500,000freelanceagentsin60countriesaroundtheworld.
Additionalbusinessfieldsinclude HECTAScommercialcleaning,akffinancingandleasing,andVorwerkcarpets.

 Be Positive
 http://www.t-systems.com/tsip/en/214542/home/abouttsystems/company/media-center/452-
sap-und-tsystems
Message from Top Guns…..

Norms and Tools ……
Internal
DS4S Costs and Prices
Bare Minimum Contract Term for DS4S 12 Months
Baseline Contracted Capacity Atleast 1000 SAPS
Additional capacity over and above Baseline Capacity Multiples of 100 SAPS
Non-Binding Indicative Price-to-go worksheet for quick
calculation s.
PS: These prices should be given verbally ,,,,,,,
UK Standard Rate Card for additional items, capacity and services
over Baseline Contract
PS: This is for buying additional services only. It is not to be used
for reduction purposes if a customer wants to offload capacity or
services

35
DynamicServices Charging Internal
Overview
 Dynamic
Standard
DR
Storage
 SAPS
 SLAInstance
yearly
daily
Office
FT-HA-DR
...
monthly

Commercial Model.
Internal
Cost elements.
SAPS
SLAclass
GB
SAPS
SLAclass
GB
GB
SLAclass
SAPS
OperationsUsage
Operations
Basic
Storage
Test
System
Development
System
Predefined
Services
Productive
System
DB-PatchSet
SAPSupp.Packs
SAPClientTrans
SAPCl. Cploc.
SAPDB Upgr.
SAPDB Copy
SAPSysCopy
SAPUpgrade
Onrequest
Services
Regular
Services
WAN,serviceorganization
DynamicDynamic
Dynamic…
……

Lets look at alternatives……

Professional –no limitation on IT skills andcapacities
Fast – save customer time & efforts
Flexible in service period & scope –better support for business needs
Better TCO –cheaper andreasonable
Reliable service levels – you get what you paidfor
Responsible provider– Operation risk managed
No investment – release capital
Easy to plan cost –transparent IT cost for business
Evergreen concept –better support business changes andneeds
No problems with ERP-IT –concentrate on the core business
Set free liquid capital foradditional investment (alternative cost)
Scalable – can grow with yourbusiness
Operating cost –cost of service, notof asset
Lets look at reasons for outsourced hosting….

Major drivers for finding an alternative to in-
house classic / conventional SAP hosting
SAP – Systemanalyse und Programmentwicklung ("System Analysis and
Program Development")[

Dynamic
Services
“In the cloud”
What is DynamicServices?
It is a SAP hosting model....
Kind of Cloud offering under IaaS umbrella....
In-housesolution/
conventional outsourcing
 Capacity designed
tohandle peak load
 Fixed period of usage
 Long lead time for
new resources
“Conventional” Paradigm shift:
From system-driven to service-driven IT
DynamicServicesPlatform

Why Dynamic Services ?
Rise to the challenge with scalable resources.
Business flexibility
 Growth
 Expansion/
internationalization
 Insourcing/outsourci
ng
 Mergers and
acquisitions
 Price and cost
pressures
 Scaling down of
capacity
 Fluctuating workload
Drivers
 Infrastructure/netw
orks
 Processing power
 Operating
systems,
databases
 End-user devices
 Applications
(SAP®
, Navision,
Oracle®
, etc.)
 Application
Management
Services
Resources

http://www.t-systems.com/tsip/en/707788/home/abouttsystems/company/media-center/300-
ao4sap-experten
How ?
Dynamic Services in a nutshell.

Dynamic Computing Services
Scalability at all levels - YOU are in control
LotusExchange VoiceSAP Web servicesOracle Archiving Workplace
ApplicationManagementServices
Network(DC-LAN)
CPU,Storage
… …
Dynamic Computing
Services from T-Systems

Why invest in Dynamic Services rather than
Classic… ?
Benefits associated with Dynamic Services..
Parameters Conventional Dynamic
Services
Business-driven flexibility – you want it NOW
Rapid resource scalability – Its Month End
Low investment risk – T-Systems reduces risk
Standardisation – Minimal Customisation
Cost savings – Up to 30%
Innovation – We are way ahead of the field
Low complexity – We make complex , simple

Why invest in Dynamic Services ?
Comparison of lead times
Conventional Dynamic
Services
Additional Training / Application Server weeks / months Hours
Provision of hardware for Upgrades/Load Testing
weeks / months Hours
Additional hardware for Peak loads weeks / months Hours
Switch off or decommisioning of SystemsAt the end of the month 1 Day
Ad-hoc backup Up to 1 Day Immediately
Ad-Hoc Backup – TIME REQUIRED Hours/Days Approx 10 Min / Online

ResourcePooling
Application
Controller
Why T-Systems DS4S?
Highlights
Business flexibility.
 Scales up and down – inline with yourchangingbusiness requirements.

Benefitfrom T-Systems:
Treading approved paths.
 Today(CMO)  Transition/Transformation  Tomorrow (FMO)
 Grown, heterogeneous
system landscape
 Distributed structures
 Customer requirements andstrategies
 T-System‘s Best Practice
 Industrialized ICT(Factory):
 Centralized
 Consolidated
 Standardized
 Modular
 Dynamic
Consolidation
 SLAs
 Growth
 Consolidation
 New technologies
 Replacement purchase
 Global services
 Costreduction
 Collaboration
 Standardized
platform
 Optimisation potential: 20 – 40%
Standardisation
Centralisation

Reach of T-Systems SAP Services
Brazil
SouthAfrica
USA
Mexico
Slovakia
Germany
CzechRep.
HungaryFrance
UK
Switzerland
Spain
Italy
Netherlands
Austria
China
Japan
Belgium
Singapore
Malaysia
India

 One Portfolio Release 1.6
 Scope
 Executive Summary Highlights
 Use Cases – When? Service Levels?
 Numbersthat matter in the real world …..
 Challenges & interesting options
 Portfolio Development
 What is DS4S ?
 Why ?
 Dynamic Services for SAP
 T-Systems
 Where ?
 References
 Market,Competition….
 How ? –Technology & Architecture
 Sales Kit –including ready Non Binding Price-to-Go Tool
Agenda ---Flow

58
Confidential-Evaluation of T-Systems’s DS4S - Gartner

59
Confidential- Key findingsof T-Systems’s DS4S -
Gartner

Market
Size of overall Cloud Market
Overall Cloud Market = SaaS + IaaS + PaaS +
BPaaS

 IaaS is the lowest level ofthe cloudtechnology stack.
 IaaS provides operating system support, storage andprocessing.
 IaaS willshift from public clouds tovirtualprivate clouds.
 While adoption remains high, the size ofthe market will shrink andpublic cloud services will cost less in the future
because the cost of inputs will continue todecline.
Market
Future & Size of IaaS

Competitive Advantage - DS4S supported by
T-Systems International Service Desk
Service DeskLocations
7/24 – Service DeskBackbone, supporting the majorlanguages
Optional/Add -on if requiredby customersituation
 Our InternationalServiceDesksspanacrossmultiple
continents:Europe, Americas, Africaand AsiaPacific
 ServiceDesksin cooperationto providesupportin all major
spokenlanguagesaroundtheworld.
 Our strategicapproachisto be presentin allcontinents
(proximityto ourcustomerswith respectto culture,
language,time zones).
 SinglePointof Contact, coverage of completeservice
portfolio(incident-,order-, change-, problemmanagement,
useradministration,systemmonitoring)
 UmbrellaSinglePointof Contactaccording to ITILfor
desktop,computing, telecommunication,applicationsand
“How doI” requests
CharacteristicsInternationalServiceDesk
 More than2,400T-Systemsheadcountworldwide
 T-SystemsServiceDeskshandle >10millioncalls/yearFacts& Figures

Data Centre Tier
Tier
Level
Requirements
1
•Single non-redundant distribution path serving the IT equipment
•Non-redundant capacity components
•Basic site infrastructure guaranteeing 99.671% availability
2
•Meets or exceeds all Tier 1 requirements
•Redundant site infrastructure capacity components guaranteeing 99.741% availability
3
•Meets or exceeds all Tier 1 and Tier 2 requirements
•Multiple independent distribution paths serving the IT equipment
•All IT equipment must be dual-powered and fully compatible with the topology of a site's
architecture
•Concurrently maintainable site infrastructure guaranteeing 99.982% availability
4
•Meets or exceeds all Tier 1, Tier 2 and Tier 3 requirements
•All cooling equipment is independently dual-powered, including chillers and heating,
ventilating and air-conditioning (HVAC) systems
•Fault-tolerant site infrastructure with electrical power storage and distribution facilities
guaranteeing 99.995% availability

Dynamic Services High Availability – DR
Capabilities.
Major Architectural Features.
Accessvia storage
IP address
StorageNetwork
NASFilers
synch
mirror
synch
mirror
Storage
Customer
Administration
Each server has independent
network interfaces for storage
network, administration network
and
customer network; there is no
routing among these interfaces
nor among the networks.
T-Systems
CorporateNetwork
Administration
Network
Customer
Firewall
FirstSite SecondSite
AdminNet
Firewall
Distance10 - 20km
Customer
Network
Accessto
customer
network
(serviceIP
addresses)
Accessto
administration
network(server
IP addresses)A service IPaddresscan exist onlyoncein customernetwork
Each networktransparently
spansbothsites
Metroclusters:Storagedevices
(filers)thatspansites,eachusing
a dedicatednetworkconnection
to synchronouslymirrordata
(Encrypted access)
Customer
Network

Capabilities.
Schematic Diagram – Normal Application
Operations.
StorageNetwork
NASFilers
synch
mirror
synch
mirror
T-Systems
CorporateNetwork
Administration
Network
Customer
Firewall
Admin Net
Firewall
Distance10 - 20km
Customer
Network
ServiceIP addressin customernetworkmappedto
serviceona serverat firstsite
Mirrornotvisible
to applications
wheneverprimary
storageavailable.
(Encrypted access)
Customer
Network

Capabilities.
Schematic Diagram – Normal Application
Operations.
StorageNetwork
NASFilers
synch
mirror
No
Mirror
T-Systems
CorporateNetwork
Administration
Network
Customer
Firewall
Admin Net
Firewall
Distance10 - 20km
Customer
Network
ServiceIP addressin customernetworkstill
mappedto service, butona serverat secondsite
(Encrypted access)
Customer
Network

Customer access in primarydatacenter
Storage Qualities AppCom Normal.
2 separated fire prevention areas
Datacenter
EIP
Datacenter
Allach
PRD PRD*
Snapvault
Redologs*
Snapmirror
Redologs
xbrarchive
e.g. Munich Area
Distance 16/32 km

Customer access in primary andsecondary datacenter
Dynamic Services for SAP®
2 separated fire prevention
areas
Distance >=15 kmsDatacenter
Primary
PRD PRD*
Snapvault
Redologs*
Snapmirror
PRD
Syncmirror
RedologsRedologs
Syncmirror xbrarchive
Datacenter
Primary
3rd
storag
e
for
DR

Storage: Overview.
NetworkComputing
Control Storage
 NetAppNetworkAttached Storage
 Bound on Gigabit Ethernet, Protocol NFS v3 over TCP
 No SAN/FC Infrastructure
 Storage box provides filesystems, no local Volumemanager required
 All Qualities are “RAID-protected” and “Backup-integrated”
 2possible Qualities AppCom Normal/High (BIS Standard, BIS High Availability DR)
 Other NetApp References (beside T-Systems)
 Oracle: „Collaboration Suite ‚Files Online‘ supports a single
database instance on NetApp of 5 TB and growing.“
 SAP Hosting: ca 500 Terabyte
 Hella: ca 22 Terabyte

Storage: Backup Management.
 Backup-IntegratedStorage
 Based on Snapshot-Technology (without CPU-Load on DB- or
Application-Server)
 30 snapshots on primary storage
 30 snapshots on secondary storage / read-only
 30Days Offline Redologs on Primaryand SecondaryStorage
 Asynchronously mirrored every 10 minutes to secondary storage /
read-only
 72 hourly snapshots on primary storage
 Point-in-Time Recovery possible to any date/time within past 30 days
 Optional
 Project snapshot (event driven)
 Backup to tape (due date related)

Storage: I/O Performance.
 Is „Network AttachedStorage“ a potential bottleneck?
 Involved Components:
 Gigabit Network 13,000 IOPS
 Server 13,000 IOPS (capped by Gigabit Network)
 NetApp Filer cluster60,000 IOPS
 Disc Subsystem 60 IOPS per Disc
 Result
 Each Servercan create a load of 13,000IOPSagainst the storage box (in case enoughdiscs are receivingthis
I/Oload).
 This equals a load of about 26,000up to 32,000SAPS@46Cinan active SAP System.

Network: Network Structure.
NetworkComputing
Control Storage
T-Systems
Corporate Network
encrypted access
Customer-
Firewall
Access methods:
- Internet VPN
- MPLS
- Dedicated
NAS Filer
Admin-
Firewall
Serverpool
 Traffic Separation
 VLAN technology
 NFS export to
customer VLAN
Administration
Network
Customer
Network
Storage Network

How ?
Dynamic Services in a nutshell.
 Easy-to-sell-product with big
success on the market.
 Preliminary product with a high
degree of automation and
flexibility.
 Open Systems Tec Base with
availability of all major
operating systems and
processor platforms.
 Network Tec Base with quick
access over MPLS or Internet-
VPN.
 Procedures, enabling a high
degree of agility from ordering
to provisioning.
 Tools focusing on secure,
shared infrastructures and a
service oriented architecture.
 Flexible vendor sourcing and
licensing.
x86 Sun IBM hp
storage
backup
archive
WAN LAN
thirdparty
database
application
appl.
op.
syst.
op.
moni-
toring
cus-
tomer
product
TecBase
preliminary
product
appl.
op.
syst.
op.
moni-
toring
cus-
tomer
sourcing
licensing
OS OS OS OS
Customer Vendor
appl. = application
syst.. = system
op. = operations
toolsprocedures

Control: Automation Approach
UserInterface
Orchestratio
n /
technical
Workflows
Administrator
NWAdmin
ACC
Monitoring ServiceCenter…
Delivery Order
Manager
Reporting Delivery&
OperationPortal
Policies OperationsProvisioning
Automation /
device
drivers
Network OS DatabaseData SAP ….
Middle-
ware
HW/SW
infrastructur
e
Cisco…Linux, AIX,Solaris,HP-UX…VMware,Xen…EMC, Netapp…Oracle,MaxDB…Bea
Weblogic,Webshere…
Enhanced
ConfigDB
Asset
Center
CMDB
CMDBInterface

DeliveryManager/Operations
GUI
Deployment
ServiceCenter
WorkflowTool
Processing orders
within thelines
Workflow/Automat.
Provisioning
Config Warehouse
AssetCenterExtendedCMDB
Providing information concerning existing assets(necessary for
change orders or Cancellations)
Orderer
SRM@SAP(ModuleSOM)
Order Front-End(OFE)
CO data loading
Changing ordersize basedon
Basis Catalogue
Handing overthe
CO data toSAP@CDS
Afterprovision: Handing overto
SAP@CDS for invoicing
Status replydone
Handing overtheorder
data to Deployment
Dynamic Services for SAP.
Industrialised & Automated Processes
 The plan shows the basic orderprocess at T-Systems –from purchasing toprovisioning.
 Process optimization andautomation, enabling ahigh degree of agilityfrom ordering toprovisioning.
SAP@CDS (FI/CO)
Screen cams:
FC
COM
Invoice
Data (providing Co-Order)
Adding orderdata
Supportprocesses
andKPIs
ServiceCenter
INM
PRM
CHM
AssetCenter
CFM
ITIL
Confirming status
through theDeM
Verifying & compiling
CSSservice orders
NetworkComputing
Control Storage

Portfolio Development
Traceability Matrix
Dynamic Services for SAP - Traceability Matrix
Description of
document
Document
Lead
Where
Used/ Last
Reviewed
By/On
Link / Location of Document Document/PDF
1 Elevator pitch (1) Sales
/Andrew
Clinton (AC)
Reviewed by
AK,AC,PV,SL
Also material in SPOT ON - (https://spot-on.telekom.de/#p=S8cd432de-ebe7-4c67-a614-
5675b8a57465&s=I3F397384-F273-4BE2-B6E1-228611436750&t=c)
UK sharepoint:
http://q4ukldsy112/SiteDirectory/ssm/PnMMDT/Docs/Campaign%20Development%2
0Management/Dynamic%20SAP/Presentations/Customer%20Presentation%20Dynam
ic%20Services%20for%20Infrastructure_112010_EN.ppt
0Management/Dynamic%20SAP/Presentations/2011_e_aofsap_elevator_pitch.ppt
2 White papers (1) Sales/
Andrew
Clinton
Reviewed by
AK,AC,PV,SL
http://download.sczm.t-
systems.de/ContentPool/en/StaticPage/29/46/29466_WhitePaper_Dynamic-Services-
ps.pdf?client=t-systems.com.sg
5675b8a57465&s=I3F397384-F273-4BE2-B6E1-228611436750&t=c)
UK Share point
http://q4ukldsy112/SiteDirectory/ssm/PnMMDT/Docs/Forms/AllItems.aspx?RootFold
er=%2fSiteDirectory%2fssm%2fPnMMDT%2fDocs%2fCampaign%20Development%20
Management%2fDynamic%20SAP%2fWhite%20papers%20%2d%20reference%20mat
erial&FolderCTID=&View=%7b97756054%2dB81F%2d4D29%2d9A4F%2d1F45EE021D
A6%7d
29466_WhitePaper_
Dynamic-Services-ps.pdf
3 Solution outline &
brochure (1)
Sales
/Andrew
Clinton
Reviewed by
AK,AC,PV,SL
5675b8a57465&s=I3F397384-F273-4BE2-B6E1-228611436750&t=c)
UK sharepoint
0Management/Dynamic%20SAP/White%20papers%20-
%20reference%20material/Dynamic%20SAP%20Data%20Sheet_Final.pdf
4 Pre-qualification
material (1)
Sales/
Andrew
Clinton
Reviewed by
AK,AC,PV,SL
UK sharepoint
0Management/Dynamic%20SAP/Campaigns/SAP%20questionnaire%20-%20v1.1.xls

Dynamic Services a tool for value addition

 Traceability Matrix
 http://t-systems.telekom.de/cms/tsi-d/en/surrogate-navigation/templateId=renderInternalPage/id=1170236.html
 http://res5-4.telekom.de/de/Downloads/Portfolio-Release/Portfolio_EN_One%20Portf-1.6.pdf
 http://www.t-systems.com/tsip/en/152230/home/partners/alliances/sap/1-partner-sap
 http://www.sap.com/solutions/benchmark/sd3tier.epx
 https://subscriptionbasedhosting.ssl-01.com/index.php
 http://q4ukldsy112/SearchCenter/Pages/results.aspx?k=Appcom&s=All%20Sites
 http://q4ukldsy112/searchcenter/Pages/results.aspx?k=DS4S&start1=11
 http://en.wikipedia.org/wiki/Statement_on_Auditing_Standards_No._70:_Service_Organizations
 http://t-systems.telekom.de/cms/tsi-d/en/news/templateId=renderInternalPage/id=1778114.html
 https://systemsnet.telekom.de/cms/tsi-d/en/news/service/templateId=renderInternalPage/id=1428502.html
Documentation& Useful links……

Network: Customer Network.
My environment: my operating systems, my servers, my network.
NetworkComputing
Control Storage

Computing: Current Server List.
 Intel / AMD platform (LinuxSLES10-64) up to 11,520SAPS@46c
 HP Proliant DL 385 and 585 G4
 FSC Primergy rx300 S5
 Itaniumplatform (HP/UX 11.31) up to 12,800SAPS@46c
 HP rx6600
 Power6 platform (AIX 5.3) up to 9,600SAPS@46c
 IBM pSeries p520
single server load

Computing: Virtualization.
 Intel / AMD platform (LinuxSLES10-64)
 VMWare ESX (3.5 and 4.0 , 32-bit and 64-bit support)
 Itaniumplatform (HP/UX 11.31)
 HP Integrity VM 4.0“
 Power6 platform (AIX 5.3)
 Advanced Power Virtualization“

ADOP-T – AppCom Delivery and Operations Portal
NetworkComputing
Control Storage

Network/Storage: Beyond AppCom standards
Ia.
 One Appcom “High IO”server acting as DB
server is combined with Appcom standard
components
 Appcom “High IO”requires BIS-RDC storage
 Appcom “High IO”can handle up to20.000
IO per second
 Feasible for Oracle andMaxDB
 Upto~40.000 SAPStotal system
performance
NetworkComputing
Control StorageExample Appcom „High IO“with single DB server
SAPSfiguresbasedon4.6c

Network/Storage: Beyond AppCom standards
Ib.
 Oracle RAC distributes I/O, memory and cpu
demands ofthe database toseveral nodes
 SAP central services (message-server and
enqueue-server) arerunning under cluster
control
 One Appcom “High IO”node can handle up
to20.000 IOper second
 Appcom “High IO”requires BIS-RDC storage
 Oracle 10g RAC
 Up to~120.000 SAPStotal system
performance
NetworkComputing
Control StorageExample Appcom „High IO“with Oracle 10gRAC
SAPSfiguresbasedon4.6c

Storage: Snapshot.

Network: Zones.
 Admin-Network
 Fast Ethernet
 Administrative Access by TS ES, e.g. central Monitoring
 Storage-Network
 Gigabit Ethernet / 10 Gigabit Ethernet
 Access to Filer
 Connectivity between application components
 Customer-Network
 Fast Ethernet
 Customer Access
 Security
 VLAN technology provides “traffic separation” between networks
 Penetration tests by NRuns

 Raid-DP (Double Parity)
 typically 12Data-Discs + 2 Parity-Discs
 InitialState
 Reconstruction after Double-Disc-Failures
Storage: NetApp Raid Technology.

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