Business Objects is a leading business intelligence software company that offers its solutions via a software-as-a-service model called OnDemand. To optimize the OnDemand experience and scale rapidly, Business Objects required a reliable hosting partner. Business Objects chose OpSource, who provided a turnkey SaaS delivery solution ensuring high performance, scalability, and a cost-effective pricing structure. With OpSource, Business Objects grew its OnDemand userbase from 0 to 67,000 in 18 months and reduced SaaS delivery costs significantly.

1. Case Study: SAP Business Objects
Business Objects Accelerates Growth of
OnDemand with OpSource
An OnDemand Company
Business Objects is the world’s leading business intelligence
(BI) software company. Business Objects’ software helps “OpSource took us from startup mode to full,
organizations gain better insight into their business, enterprise-ready applications with a world-class
improving decision-making and enterprise performance.
delivery infrastructure behind our applications. In
With its pioneering OnDemand business, Business Objects
addition, OpSource is SAS 70 Type II audited, which is
enables companies to deploy a BI solution over the
Web—without buying servers or installing software— very important to our customers.”
enabling them to gain valuable business insights - Steve Lucas, vice president of
immediately, avoiding the time and expense of OnDemand software and services,
an IT project. Business Objects
Business Objects Requirements Customer Profile:
As a leading provider of enterprise software, Business SAP Business Objects
Objects seized upon the opportunity to expand delivery of 3030 Orchard Parkway
its BI solutions into organizations of all sizes via software- San Jose, CA 95134
as-a-service (SaaS). To optimize the end-user experience, www.sap.com/solutions/sapbusinessobjects
Business Objects needed a SaaS delivery partner that could
guarantee consistently high application performance and Industry:
availability in a global Web environment. In addition, Business Intelligence
Business Objects required a SaaS infrastructure that could
scale rapidly and cost-effectively to support its aggressive OpSource Solution:
growth objectives. OpSource Managed Hosting and Application Operations™
Complete Solution Key Benefits:
By choosing OpSource to deliver its portfolio of • Reduced SaaS delivery costs significantly
OnDemand solutions, Business Objects has gained much • Enabled rapid growth from 0 to 67,000 users
more than just an infrastructure. OpSource provides in 18 months
the company with a turnkey SaaS delivery solution that • Scaled cost-effectively even when growth
ensures reliable application performance, universal Web exceeded expectations
access, and virtually unlimited scalability—all with a • Gained cost efficiencies of a common SaaS
cost-effective, subscription-based pricing structure. delivery solution for multiple OnDemand applications
© 2010 OpSource, Inc. All rights reserved. Page 1 of 2

2. ENTERPRISE CLOUD AND MANAGED HOSTING
OpSource provides the complete SaaS delivery solution for Following on the success of crystalreports.com, Business
Business Objects’ Information OnDemand, crystalreports. Objects completed the strategic acquisition of Nsite and
com, Business Intelligence OnDemand and Nsite delivery of its latest SaaS offerings, Business Intelligence
on-demand applications. The success of these offerings OnDemand and Information OnDemand. Information
has continued to spur business growth and an expanding OnDemand is an online store that provides quick access
OnDemand strategy. to pre-built, customizable reports that enable users
to compare their businesses with external market and
In a bold entrée into the SaaS marketplace, Business financial data. The reports and dashboards use data from
Objects worked with OpSource to introduce crystalreports. well-known industry sources such as Thomson Financial
com, a report-sharing service that allows users to distribute and eBay.
reports over the Web rather than by email or hard copy. In
just 18 months Business Objects skyrocketed from launch Why OpSource?
to 67,000 users of crystalreports.com. Such rapid growth OpSource provided Business Objects with the application
demonstrates the ability of OpSource to quickly expand its and data security Business Objects and its customers
SaaS services to meet the needs of customers even when required. The effectiveness of OpSource’s security practices
growth rates exceed expectations. and procedures is reflected by its successful SAS 70 Type II
audit, recognition of compliance with PCI DSS and HIPAA
Steve Lucas, vice president of Business Objects OnDemand
and certification by salesforce.com and WebEx. Business
software and services said, “OpSource’s SaaS expertise
Objects also gained a strategic business advantage
has optimized the end-user experience. The success that
when OpSource helped it accelerate the certification of
OpSource helped us enjoy with our first on-demand
crystalreports.com on the Salesforce AppExchange. And
product, crystalreports.com, prompted us to aggressively
OpSource’s Success-Based Pricing enabled Business Objects
expand our software-as-a-service strategy and offerings.
to scale cost-effectively with predictable expenses tied
OpSource enabled us to move quickly and with agility.
directly to its own business success to maximize bottom
By engaging OpSource instead of doing this in-house,
line results. With the efficiencies of OpSource Managed
we reduced our SaaS delivery costs significantly and
Hosting and Application Operations as its foundation,
significantly improved our time-to-market, which is critical
Business Objects has a powerful SaaS delivery solution to
in the on-demand world of monthly revenues.”
continue expanding its OnDemand business.
Company Corporate Headquarters
OpSource provides cloud and managed hosting solutions that enable businesses of all sizes to accelerate 201 Great America Parkway, Suite 120
5
growth and scale operations while controlling costs and reducing IT infrastructure support risks. More than Santa Clara, CA 95054
500 SaaS ISVs, cloud platform providers, carriers and enterprises rely on OpSource’s expertise, experience and 408-567-2000
agility to operate high-availability, business-critical hosting environments. sales@opsource.net
www.opsource.net
© 2010 OpSource, Inc. All rights reserved. Page 2 of 2