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Leading Service Analytics SaaS Platform

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D 151120 4_u_source_product_v062 kopie

  1. 1. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL 
 Customize, Digitalize, Industrialize your IT & BPO Services to prepare your business for the acceleraAng ”On Demand Economy”. The 4USource SaaS PlaGorm is the first product that enables any enterprise to configure, engineer and digitalize highly standardized IT Services, whether they are sourced from internal IT-operaAons or from any cloud or full service provider. 4USource’s delivery of real Ame Benchmark and Market InformaAon for IT Services results in greater transparency of service cost, quality and scope. This allows benchmark- ing of services across any industry in our client base. To support Service Benchmarking, 4USource’s Database holds more than 10’000 Service Building Blocks and worth more than $ 3.2B of normalized Service Contracts.. PAGE !1 4USource’s PlaGorm holds more than 10’000 Service Building Blocks $3.2 billion in normal- ized mapped Service Contracts Value Proposi-on 4USource’s SaaS Pla4orm enables the enterprise to customize, digitalize and industrialize ser- vices in order to enable and accelerate the “make or buy process“ of Services Online Benchmark of cur- rent Services Decrease sourcing cycles 
 by up to 90% Reduce Service pricing by 40% to 70% (cloud services) Define and build enterprise Service & Sourcing Model Service BudgeAng & Planning CreaAon & deployment of new Services Plug & Play Service Providers Single Point of Billing (SPOB) IT Demand & Supply Services Highly automated Service chain FIRST STEP CUSTOMIZE
 SERVICES Service Configura-on SECOND STEP DIGITALIZE SERVICES Engineering, Building THIRD STEP INDUSTRIALIZE
 SERVICES Planning and Sourcing SERVICE ANALYTICS ACCELERATE THE BUSINESS Service Dashboard
  2. 2. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL 1. Customiza-on of Services Whether you are a Service Provider or an internal IT organizaAon, Product and Service ConfiguraAon are crucial to the delivery of any Customer-Centric Service to the enterprise. Pre-ConfiguraAon of Products is well known from the car manu- facturing industry where it is very common to configure one’s own new car with ‘opAonal extras’ and ge^ng its price before any buying decision is made and manufacturing begins. This “on demand“ thinking has transferred to other areas like the apparel indus- try. Nike Sport allows its customers to design and customize their own shoes, sport clothing and accessories before purchase and manufacture. 2. Digitaliza-on of Services The driver for the DigitalizaAon of Services is the need to increase the agility and efficiency of Service Management processes (Fulfillment, Assurance etc) in order to reduce costs and increase margins. DigitalizaAon of Services involves the pre-designing of services and components. This enables their bundling into Service SpecificaAons that include service classifi- caAon and engineering instrucAons. For example, a new car is manufactured from assembly plans with a Bill of Materials that documents the specific customiza- Aons chosen by the customer, which then seamlessly feeds the Assembly Line for fulfillment. 4USource’s PlaGorm has a Service ClassificaAon Model that includes 10,000 ser- vice components. Enterprises use it to enable and build a digital model of all their IT and BPO services. Like in car manufacturing, the Service Model is the major prerequisite for automaAng service fulfillment and service assurance. Once modelled, any Digitalized Service can be compared 1:1 to Market Service Pricing for benchmarking. When used by service providers, the 4USource Plat- form allows to benchmark their own digitalized service offering and to accelerate both fulfillment and go to market processes across their service offerings. 3. Industrializa-on of Services IndustrializaAon of Services is the end goal of Service DigitalizaAon. Industrializa- Aon means using highly automated processes to plan, source and manage ser- vices in complex mulA-supplier, hybrid IT / BPO service factories, whether classic or cloud-based services. Having a database of normalized, classified, configured and engineered Services is paramount to achieve this goal. The 4USource “Service Model“ reflects the need for: Faster Service delivery Compe33ve Service Pricing Flexible Service Scope and Service Op3ons Transparent Service Quality, Evolving Service Volumes PAGE !2 Industrializa,on of Services who are the Stakeholders in the Organiza-on CIO-Organiza-on: ✓ IT Controlling ✓ IT Service Governance ✓ IT Service Management ✓ IT Procurement ✓ IT vendor & Contract Mgmt ✓ IT Delivery ✓ IT Infrastructure Mgmt ✓ IT ApplicaAons Mgmt ✓ IT Security ✓ IT TransiAon Mgmt ✓ IT Project Mgmt Business Organiza-on: ✓ CFO ✓ COO ✓ Chief Procurement ✓ Service Owner ✓ Service User
  3. 3. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL Service- & Sourcing Life Cycle Management The Service & Sourcing Life Cycle is essenAal to the most efficient management of Services and the increased agility of the enterprise. To sustain high levels of business performance, organizaAons need to offer com- peAAve products and services that customers will value, buy and use. To this end, products and services need to support organizaAons to quickly adapt to changes in today’s economic climate and market place, as well as to enable business transformaAon and growth. Any Service that doesn’t meet business requirements should be adapted, re-de- signed, re-sourced or phased-out. Service & Sourcing Life Cycle Management Operate Service as-is with minor changes from business, keep the business running (control, manage, and bill services) Discover new services & providers or change existent services & providers Define, re-design, or specify new or exis3ng services Service Opera3on Con3nual Service Improvement Each stage of the Service Lifecycle relies on service principles, processes, roles and performance measures. Conversely, each stage is dependent on the other lifecycle stages for inputs and feedback. A constant set of checks and balances throughout the Service & Sourcing Lifecycle ensures that as business demand changes, Services will be in a posiAon to adapt and respond effecAvely to them. PAGE !3 Value for our customers ✓ AutomaAcally gen- erated resource planing InformaAon ✓ IdenAfy A, B, C clients and their service demand ✓ Be aware of criAcal resources ✓ ReporAng is man- aged by the 4U- Source PlaGorm with dynamic Re- porAng
  4. 4. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL “Manage IT as a Business“ Transforming an “IT Delivery” to “Managing IT as a Business” involves eventually changing the maturity level of an internal IT organizaAon. This means focussing on three basic pillars: 1) Most importantly, become a more “Customer Centric Organiza3on“. 2) “Fulfillment“ - building the Service Data Model and its content, which means designing and defining the “service model“. This model will be the master source for any next step to manage the enAre “Service & Sourcing Life Cycle“ 3) “Automa3on“ - Digitalize the services and create informaAon-driven workflows to achieve higher levels of automaAon and thereby increase the level of industri- alizaAon for the enterprise. We measure the level of maturity increase using the three pillars. Manage IT as Business: Become a customer-focused service organiza3on in the „on demand econo- my“ Start to build “the service model“ for the company, introduce Business Service Configura3on Automate Service Demand & Service Supply Process, Digitalize your Services Industrialize the “Demand & Service Supply Process“ PAGE !4 ✓ The 4USource Plat- form delivers the framework to in- crease the „Maturi- ty Level“ ✓ IdenAfy A, B, C clients and their service demand ✓ Be aware of criAcal resources ✓ ReporAng is man- aged by the 4U- Source PlaGorm with dynamic Re- porAng Value for our customers
  5. 5. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL Create the“Service Model“ for your enterprise Changing the IT organizaAon from an “IT Delivery“ towards a “Customer- and Business focused Service Organiza3on“ involves a Service Model that captures the value and business aspect of those services. All services provided are to be cross- charged to the Business Units (BU) or Lines of Business (LOB), which requires them to be tracked and reported in a transparent way (volumes, cost s etc). Enterprise Business Units need to be able to change the services they consume in scope, quality and volume during the 12 month budget cycle. This makes it even more difficult to track both what has been agreed at the beginning of the finan- cial year and what has been provided and billed throughout the end of the year. These changes make a significant impact on the invoicing and cross-charging process between the IT Department and the Business Units or Line of Business. The “Service Model“ plays a fundamental role in making the complex service ful- fillment process manageable. Build the “Service Model“ and map to: Technical Services Business Services Contracts of internal- or external Service Providers
 PAGE !5 Value for our customers „SERVICE MODEL“„EXCEL“ ✓ Changing the level of automaAon by building the „Ser- vice Model“ ✓ Prepare the organi- zaAon to imple- ment the“Service - & Sourcing Life Cy- cle Mgmt. ✓ Prepare the organi- zaAon to manage industrialized Ser- vices ✓ Move from EXCEl based Management to Service AnalyAcs
  6. 6. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL Manage IT Demand The 4USource PlaGorm shows all the Services provided to each Business Unit (BU) or Line of Business (LOB) in real-Ame. This informaAon is used to manage the demand for the enAre enterprise and shows the consumpAon of each service for each Business Unit or Line of Business. The Total Contracted Volume (TCV() of all services shows the ranking of the most demanding Business Units. The demand for Services and its evoluAon is needed for budgeAng purposes and can have significant impact on the planing of IT resources and capabiliAes. This resource planning informaAon influences and supports the make-or-buy decision of any service. Service Demand Management Resource Planing for headcount Resource Planing for assets Resource Planing for Procurement Budget Informa3on, Budget Forecast Input
 PAGE !6 ✓ AutomaAcally gener- ated resource plan- ing InformaAon ✓ IdenAfy A, B, C clients and their ser- vice demand ✓ Be aware of criAcal resources ✓ ReporAng is man- aged by the 4U- Source PlaGorm with dynamic ReporAng Value for our customers
  7. 7. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL Make us of the “Service Catalogue“ Customer- and Business-Focused Service organizaAons need to offer compeAAve products and services that customers will value, buy and use. AdapAng quickly to changes in the economy and in the market place is of real importance. All ser- vices offered should enable business adaptaAon, transformaAon and growth. Services that don’t meet business requirements should be evolved accordingly, replaced, phased out or swapped out. This may involve using an alternaAve inter- nal or external service factory or perhaps changing the service provider. Service Catalogue Engineering Catalogue with 4’092 Services KPI “Key Performance Indicators“ Catalogue with 4’092 pre defined KPI’s Service Catalogue with 101’144 pre defined Service Building Blocks Service Component Catalogue with 44’634 pre defined components PAGE !7 Value for our customers ✓ Bets pracAce Ser- vice Catalogues ✓ Pricing and Scope InformaAon ✓ Normalized Services to build any Service Model ✓ Reusable Cata- logues ✓ Customizable Cata- logues ✓ No Investment in expensive Consult- ing Service Cata- logue Projects ✓ Ready to use form day one of subscrip- Aon
  8. 8. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL Create your Customized Service Por4olio The 4USource PlaGorm allows each Client to maintain its own Service PorGolio which the Service Configurator. An example of such a specific service configura- Aon is shown in the screen shot above. 4USource’s PlaGorm supports each Client’s unique Service PorGolio assembled from IT Service Building Blocks. Clients create their unique Service PorGolio by adding anributes to reference services chosen from the “Reference Catalogue“. This means the Client has the opAon to adopt pre-defined Services from the 4U- Source Reference Database and specify each of them according to the specific demands that are being faced. The number of Services the client organizaAon is going to offer its Lines of business (LOB) or Business Units (BU) can vary depend- ing on business requirements. The number of Services maintained as a digitalized Service PorGolio depends on the degree of DigiAalzaAon or “Maturity Level“ of the client organizaAon. Service Por4olio and Classifica-on Service Porolio for Business Services Service Porolio for Technical Services Service Porolio for Applica3on Services Service Porolio for Infrastructure Services
 PAGE !8 ✓ Increase Customer Focus and Maturity Level ✓ Make use of exisAng Service Models and content, avoid to reinvent the wheel ✓ Customizable Ser- vice PorGolio from Reference Catalogue ✓ ReducAon in project elapse Ame for im- plementaAon of new or changed services Value for our customers
  9. 9. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL Create and define your Services Ooen, the SoluAon Design process starts with a request from the Line of Business (LOB) or a Business Unit (BU) for a new or changed Services. At this stage it is important to know how much the new or changed service is going to cost and what the elapsed Ame of the project would be. Accordingly, the budget will be adjusted and a purchase order will eventually be issued. The Service SoluAon Design process provides the basic indicaAons for any new or changed Service at a very early stage in the project and before any cost occurs. Important informaAon to support the decision making process of the manage- ment are “what if“ informaAon about the scope and the cost impact of a changed soluAon like: what if the plaGorm architecture is changed? what if or a service level is changed? what if the scope of service scope is changed and more? At the end of the soluAon design process, the appropriate decision can be evalu- ated based on the most economic soluAon and the preferred scenario. Solu-on Design and Service Configura-on Build and Compare Solu3ons Create „If then else“ scenarios Compare Scope and market target pricing for the scenarios Define Services 
 PAGE !9 ✓ Budget and Pro- curement forecasAng ✓ Upfront cost driver Analysis of any new service ✓ Scenario Manage- ment to evaluate best SoluAon with out ini- AaAng any RFP Process ✓ Cost Impact Study ✓ Describe Service Model in a early stage of the project ✓ Use Service Model for planning phase ✓ Management Sup- port for fact based decision making ✓ Evaluate best solu- Aon Value for our customers
  10. 10. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL Prepare Budget and Budget Forecast Budget forecast and budget informaAons are generated from the “Service Model“ and allow the most advanced tracking of any cost element over the Service Life Cycle. The budget view shown in the 4USource PlaGorm can vary in granularity depending on the degree of “drill down” performed. The “Service Model“ binds all cost elements and anributes to your services, which completes the customiza- Aon process for your services. Cost Reports of the 4USource PlaGorm are dynamically generated and show op- Amized views the CFO, CIO, Business Unit managers and other stakeholders in your organizaAon. ReporAng differenAates basic cost types, e.g. OPEX, CAPEX, Hardware and Sooware expenses, as well as manpower costs for internal and external resources allocated to a specific service. Budge-ng and Forecas-ng Informa-on Cost Driver Analysis Cost type, Cost Center alloca3on Business Case Informa3on, Pay Back Period, Net Present Value of a Service Shows PARB “Project Approval Review Board“ Informa3on to tracking cost Shows Contract overview informa3on releases and Life Cycle Shows Pricing and resource informa3on releases and Life Cycle Service Planing informa3on on monthly base 
 PAGE !10 Client ✓ All Service Building Blocks have price informaAon at- tached ✓ Budget is generat- ed out of the ser- vice demand in- formaAon ✓ CalculaAon of dif- ferent best case-, worst case budget scenario ✓ Adopt changes and reflect impact on budget ✓ Instant Best Prac- Ace InformaAon ✓ Target Scoping and Target Pricing ✓ Service demand forecast ✓ Budget tracking to baseline Value for our customers
  11. 11. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL Perform your own Benchmarking The Benchmarking and best PracAce informaAon stored winthin the 4USource PlaGorm enables the cost/value comparison of IT Services. The 4USource PlaGorm holds current Market Pricing and Best PracAce informa- Aon on any type of IT services. Beside gathering informaAon directly from the internet, the database is periodically updated with market-specific informaAon from large sourcing service contracts worth $ 3.2 billion of mapped services. Ad- diAonal informaAon comes from benchmarks executed by Gartner Group and ISG-one. Data sources are from Service Providers are used as well. 4USource and ISG-one have a strategic partnership to use the plaGorm for client benchmarking. All informaAon is neutralized and normalized to make it compara- ble with 4USource’s reference database and keep source data protected and se- cret. The benchmarking approach is based on a service-by-service in-depth compari- son rather than on peer groups since only a real “Service Model“ can be com- pared at sufficient granularity. Service Benchmarking World largest DB for Informa3on Technology Services Structured and normalized services to allow service by service comparison 4USource has a strategic collabora3on with ISG-one, world wide leader in Benchmarking Service by Service benchmark rather then peer group benchmarking Holding more then 3.2 billion in mapped service in the Benchmark Database Semi-automated feeding of database through data feeders, API’s e.g.
 PAGE !11 Value for our customers ✓ Access of Market Pricing InformaAon ✓ StarAng with Ser- vice Pricing Infor- maAon for the so- luAon design phase ✓ Building Scenarios to idenAfy the maximized poten- Aal ✓ Get instant access to idenAfy Cost Saving PotenAal prior any RFI or RFP phase has started ✓ Instant Best Prac- Ace InformaAon access for Target Scoping and Target Pricing
  12. 12. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL Generate Statements of Work, SLAs and Factsheets Every “Service Model“ can generate SOWs, SLAs and OLAs automaAcally. Service descripAons include informaAon about the quality of the service, the scope of the service and unit pricing. The “Service Model” provides the most important informaAon to build fully digi- talized services in the form of a “Service Detail“ report, which shows the enAre service composiAon (the “Bill Of Materials”) and all Service Building Blocks in a logical structure. Drilling down from level 0 to 10 will show the most detailed granularity as well as the top down “Bill of Materials“. Besides generaAng pdf documents, the “Service Model“ allows for integraAon into Service Management PlaGorms, SAP or other enterprise applicaAon sooware. Service Model and other generated Documents Service, KPI and Pricing informa3on, quan33es are generated dynamically Monthly-, quarterly- and yearly service planing informa3on For each Service a Service Fact Sheet is generated dynamically Fro each service a Statement of Work is generated For each Service a Statement of Work is generated A Master Service Agreement is generated A Legal Framework Agreement is generated
 PAGE !12 ✓ Dynamically and automaAcally gen- erated services documentaAon ✓ Dynamically gener- ated Pricing over- view ✓ Dynamically gener- ated Billing view ✓ Dynamically gener- ated Fact Sheets ✓ Dynamically gener- ated Statement of Work, SLA’s, OLA’s ✓ Customizable SoW’s, SLA’s, OLA’s Value for our customers
  13. 13. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL Create Service Offers & RFPs The “Service Model” allows to automaAcally customize proposals for complex services at the click of a bunon. Relevant content and client data are dynamically merged into your proposal from the 4USource PlaGorm. The process is started by defining different cost and scope scenarios or soluAons that have been created within the 4USource PlaGorm. According to the “Business Case“ principle, the best and most economic soluAon is bound to win RFP Process. Uniquely, the client already knows what “Market Pricing and Scoping“ can be expected from best-in-class Service Providers even before an RFP has been sent out! Therefore no RFI process nor any extensive RFP preparaAon is required to find the best suited Service Provider. The elapsed Ame for the RFP process can be re- duced from 9-12 months down to 3 months by driving the RFP process proacAve- ly in such a way. Due to the high automaAon degree of the RFP preparaAon, few- er or no external resources are required and the resulAng lean process can be managed internally. The most criAcal milestone in the RFP is the tracking of changes from the start of the process unAl contract negoAaAon. RFP Process Management Business Case Prepara3on to find the best and most economic solu3on Sourcing Solu3on based on Benchmarking and Saving Poten3al Analysis Generated Informa3on about Target Scoping Target Pricing Comparison of provider RFP’s is controlled by the „Service Model“ Changes in scope during the RFP process can be tracked automa3cally
 PAGE !13 ✓ automaAcally gen- erated set of doc- uments ✓ tracking baseline vs. changes during negoAaAon ✓ Instant access on „service Model“ InformaAon ✓ Target Scoping and Pricing informaAon ✓ Simplified selecAon process ✓ Service item line comparison ✓ Shorter elapsed Ame from status offer to contract ✓ Scenario Manage- ment Value for our customers
  14. 14. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL Proac-ve Contract Management The difficulty to manage a large service contract using documents and spread- sheets becomes daunAng as a result of the ever increasing complexity of IT ser- vices and the rise of sophisAcated sourcing approaches to different providers and locaAons. The 4USource PlaGorm not only holds all contract descripAons in PDF format (SLA, SOW, Pricing, General Terms and CondiAons etc) but also builds the enAre digitalized “Service Model“ including “Bills of Material“, Service ComposiAon and Service Structure, which consAtute the most criAcal informaAon for Contract Management. The contract is manifested in Services, Components and Volumes, as well as Service Building Blocks. Once this important informaAon is mapped, it becomes a resolving instrument for the effecAve and flexible management of any internal or external contract. The key differenAator of the 4USource PlaGorm is the underpinning “Service Model“, which allows a ‘line by line comparison’ of service providers’ invoices and the service recipient’s view. Most Contract Management plaGorms are merely “Electronic Document Repositories” without relevant content logic nor resolving “Service Model“. Pro Ac-ve Contract Management Digitalized Contract Service Model for proac3ve Contract Management Seeng a baseline at contract start and allow contract releases for changes Manage Contract Life Cycle content-tracking against nego3ated baseline Target pricing informa3on for op3onal services or scope extensions is prede- fined in the model Workflow integra3on into ERP System like Salesforce and SAP….
 PAGE !14 Value for our customers ✓ Pro acAve contract management ✓ Instant informa- Aon about service consumpAon ✓ Start- and end of life cycle informa- Aon for any con- tract ✓ Increased aware- ness of criAcal con- tracts ✓ Manage Service changes ✓ Tracking baseline vs. changes in ser- vice quality, ser- vice quanAty, ser- vice scope, service unit /pricing

  15. 15. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL Proac-ve Billing Management The 4USource PlaGorm enables Service Billing to perform the heavy lioing in- volved for managing complex contracts and service agreements. The underlying “Service Model” allows to set up billing correctly from the start while supporAng frequent modificaAons to original agreements in a simple way. In addiAon, cus- tomized invoice formats tailored to each client’s needs are easy to create. The plaGorm supports Aght and real-Ame integraAon with other ERP Systems like SAP, Salesforce etc. All costs associated with a project or service contract are automaAcally idenAfied with respect to the contract as they all relate to the “Service Model”. This enables to compare billing informaAon from the provider against the baseline of the con- tract. This capability of tracking and managing changes over the Contract Life Cy- cle is the most important benefit of proacAve Billing Management. Mapping Billing Informa-on: Mapped Billing Informa3on for proac3ve Billing Management Seeng base line for contract start and allow contract releases for changes Manage Billing along the Contract Life Cycle Tracking Billing informa3on against nego3ated contract Service Catalogue Pricing informa3on can be used to check Market Pricing for newly charged Services Workflow integra3on into ERP System like Salesforce and SAP…
 PAGE !15 Value for our customers ✓ Pro acAve service billing manage- ment ✓ Tracking baseline vs. any changes, ✓ Tracking contract vs. billing ✓ Alerts for devia- Aons in budget vs. billing
  16. 16. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL Proac-ve Supply Management The 4USource PlaGorm shows all suppliers under contract with a few clicks. Such a supplier analysis allows to quanAfy and qualify the providers in terms of the most significant contracts, those driving most of the cost. A drill-down of each supplier a will show all its underpinning contracts. These can be further analyzed by drill further down to every “Service Building Block“. Preparing the right Sourcing strategy and making the right decisions about sourc- ing requires a lot informaAon. Today, most companies have some “Contract Ad- ministraAon“ in place to show provider informaAon and generic terms. The next step is to understand and track which services are provided by which contract, through which supplier, based on which bundled or unbundled services, etc, so that sourcing and re-sourcing decisions can be taken. The bundling of technology and services is an essenAal instrument in strategic sourcing for selecAng the appropriate service providers. The 4USource PlaGorm allows to generate “Spend Analysis“ reports based on digitalized service contracts and the underlying “Service Model“. Execute Supply Management Demand Management based on “Service Model“ Service Inventory management based on “Service Model“ Pro ac3vely managed contracts based on “Service Model“ Service- & Sourcing Life Cycle Management based on “Service Model“ Spend Analysis
 PAGE !16 Value for our customers ✓ Pro acAve supply management ✓ Generated de- mand- and spend analysis ✓ Assurance of sup- ply ✓ Cost reducAon ✓ Supply support ✓ Environmental change ✓ CompeAAve edge ✓ AlerAng criAcal supplier ✓ Manage Service changes ✓ Tracking baseline vs. changes
  17. 17. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL Pla4orm Integra-on Data transfer is handled by dedicated unidirecAonal or bidirecAonal interfaces, as well as by APIs. The 4USource PlaGorm communicates with technical and com- mercial applicaAons to share informaAon and transfer data. A common interface consists of imporAng and exporAng CMDB informaAon with a ITSM soluAon. Another another inferface may target commercial applicaAons to share Contract, Billing, Product & Service InformaAon. For example, key billing and controlling processes in most Fortune 500 companies are managed through SAP. The client decides which type of informaAon has to be transferred to the ERP system as well as its level of granularity. You can create APIs in minutes and proxy exisAng services or share new APIs with a few clicks, connecAng to any backend service or data source. Service Life Cycle Management Uni- or bidirec3onal Interfaces for SAP, CMDB Standard API’s exchange of Service informa3on with suppliers for cloud integra3on Export EXCEL or PDF format for standardized documents Import EXCEL format for standardized documents PAGE !17 Value for our ✓ Bets pracAce Ser- vice Catalogues ✓ Pricing and Scope InformaAon ✓ Normalized Services to build any Service Model ✓ Reusable Cata- logues ✓ Customizable Cata- logues ✓ No Investment in expensive Consult- ing Service Cata- logue Projects ✓ Ready to use form day one of subscrip- Aon
  18. 18. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL Service Analy-cs & Dashboard The Bloomberg Service PlaGorm is well known in the financial industry. In a simi- lar way, the 4USource PlaGorm is a content enriched database providing Service and Market Data. To prepare the right informaAon in the right way, the 4USource PlaGorm allows you to create dynamic, graphical reports and show them in the Dashboard. The Dashboard is designed to show informaAon aggregated for each manage- ment layer and focused on key funcAon: CEO, CFO, COO, CIO, Chief Procurement Officer, IT OperaAon, Business Users, Service Manager, Contract Manager, Service Engineers and so on. The use of easily customizable dashboards allows to meet the needs of the dif- ferent users and user groups in your organizaAon. By quickly extending our cus- tom dashboards using shareable panels that integrate mulAple charts and views of your real-Ame data, your users can access them from their desktop or mobile device. A personalized “My-dashboard” for each of your users allow for quick ac- cess to specific needs in your organizaAon - managers, business and security ana- lysts, auditors, developers and operaAons teams. Users can re-use exisAng panels and edit dashboards using a simple drag-and-drop interface and can use integrat- ed charAng controls to change chart types or views dynamically. Service Analy-cs, Dashboard Service Analy3cs is supported by dynamic repor3ng and dynamic dash board informa3on Dynamic Dashboard Configura3on Simplify or extend current Dashboards by view clicks Define personalized dashboards PAGE !18 Value for our customers ✓ Increase Customer Focus and Maturity Level ✓ Make use of exisAng Service Models and content, avoid to reinvent the wheel ✓ Customizable Ser- vice PorGolio from Reference Catalogue ✓ ReducAon in project elapse Ame for im- plementaAon of new or changed services

Leading Service Analytics SaaS Platform

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