Santosh Prem is a senior financial operations specialist with over 4 years of experience at EMC Corporation. He has extensive experience in accounts receivable, order to cash processes, vendor management, cash application, and general ledger reconciliation. He is proficient in SAP, Oracle, and Microsoft Office applications. He holds an ISM certification from EMC and is ITIL foundation certified. He is seeking a challenging role where he can contribute his accounting, communication, and leadership skills.

1. Santosh Prem
Senior Financial Ops Specialist +91 9538009341
Global Financial Services 4.6 years’ email: santu7006@gmail.com
CAREER OBJECTIVE High performance delivered to show the continuous improvement in
Organization & to pursue a challenging career with the significant growth
opportunity, where I can actively contribute my accounting,
communication and leadershipskills.
EXPERIENCE Working in EMC Corporation as Senior Financial Ops Specialist
Accounts Receivable (AR) from 2nd Feb 2012 to till date.
Area of Experience:
 Accounts Receivable, O2C, (Invoicing, Credit & Collections)
 Vendor master process
 Cash Application
 GL Reconciliation
 General Ledger Management
Technical Skills:
 MS-Advanced-Excel,MS-Word & MS-Power Point
 SAP, GetPaid, Citrix Mainframe, SFDC, Oracle 11!
CORE COMPETENCE
 Excellent Interpersonal & Communication skills
 Strong Analytical & Quantitative skills
 Strategicorientation& thinking ability
 Sense of Urgency
 Mentoring/Coaching skills
 Positive Attitude & Self motivated
EDUCATION
 Bachelor of Commerce from J.G.Commerce College Hubli which is
affiliated to the Karnataka University.
ACHIEVEMENTS
 Awarded for contributing innovative idea towards process improvement like invoice
automation and Cash application.
 Reward and Recognition Award for excellence and consistency in performance and quality in
EMC.
 Received Client's appreciation for excellence and consistency in performance and quality
 Initiated a control on WIP accounts of the team by maintaining a tracker with aging analysis

2. KEY SKILLS
 Responsible for performing straight forward, stand-alone tasks or high volume transactions
within detailed instructions and predefined procedures like
 To ensure all invoices are sent to customer on daily process.
 To ensure all payments received all applied against the correct invoices as per remittance.
 To ensure all emails & SFDC cases are worked with in SLA & accurately.
 To ensure bank reconciliation & GL reconciliation is performed prior to month-
end/Quarter-end.
 Working on high balance accounts to reduce the delinquency in the portfolio.
 Coordinating betweenvarious internal teams in order to correct the disputed invoices.
 Providing solution to issues and problems responding to customer issues using judgment &
also to escalate issues whennecessary.
 Handling weekly/monthly call with clientsto allow discussion regarding the pending
invoices, On-account cash & In-progress cases.
 To ensure all Electronic invoices are correctly uploaded in the E-portal.
 Timely completion of client satisfaction and feedback survey, ensure zero customer
complaints and escalationsto higher-ups.
 Creating vendor master codes as and when we receive requests.
 Modification of information as per request for client or employee themselves.
 Ensure all requests to the generic mail boxes are actioned within the TAT
 Assists in project management and/or guiding/training junior level staffwhen needed.
 Responsible for checkingand giving Sign-off form for any new knowledge transfer.
 Ability to perform necessary transactions independently and confidently with in SLAs.
 Ability to drive accurate and timely decisions.
CERTIFICATIONS
 (Information Storage Management) ISMCertified from EMC.
 Basic knowledge on VMAX, VNX , Cloud Computing.
 ITIL Foundation Certified.
PERSONAL DETAILS
Father's Name Santosh Prem
Date of birth 07th Nov 1988
Sex Male
Nationality Indian
Languages English, Hindi, Tamil, Telegu.

3. STATEMENT
I hereby confirm that the above-mentioned statements are true to the best of my Knowledge
Place: Bangalore
Date: (Santosh Prem)