Mehul Desai Resume_2016

MEHUL J. DESAI
Fullerton, California 92833
(714) 292-8061 ♦ m@advcust.com
Management Consultant
EXECUTIVE PROFILE
Operations ♦ Program and Process Management ♦ Strategic Planning ♦ Organizational Management
Technology and business visionary with over 15 years of Senior Management and hands-on experience in successfully
leading, managing and growing resources within an organization
• Managing resources, building organizations, running day to day operations
• Developing and implementing strategic business plans that have a large impact on the organization and
Prioritize strategic initiatives
Creative, results-driven technology leader with over 17 years of experience in the utility industry
• Worked in and with multiple business units across the utility industry
• Customer Service, Information Technology, Transmission and Distribution, Power Procurement, Generation,
Power Production, Operations Support, Human Resources and Corporate Center
Senior Program Leader with over 15 years of extensive experience in managing complex strategic and tactical programs and
projects
• Running the Operations Center for 5 Million over the air communicating meters
• Leading and managing teams of Project Managers, System Engineers. Business Clients and Analysts for major
multi-million dollars programs
• Purchasing, integrating, and deploying COTS (Commercial Off the Self) and customized vendor packages
• PMP Certified
Dynamic management career with strong ethics, leadership, coaching, problem-solving, mentoring, planning, negotiation,
communication, team-building, project management, influence and negotiation, interpersonal skills, the ability to effectively
manage stress and engage in continuous learning
Proven record of successful implementations of multiple Programs and Projects
► SmartConnect™ /Smart Grid Programs ► Successful Organization & Staff Development
► Leading Edge Process Optimization ► Global IT Delivery & Project Management
► Staff Management & Team Building ► Supply Chain Management
► Software/Product Development & Market Analysis ► Strategic & Financial Planning
PROFESSIONAL EXPERIENCE
Advance Customer Consulting Services (2013 – Current)
Management Consultant
Los Angeles Department of Water & Power
Smart Grid Project
• Project Manager for the development of the Operation Center
• The Mission of the Smart Grid Operation Center is to plan, monitor, operate and maintain the LADWP meter and
communications system to support business objectives and operations
• Develop business processes for trouble triage, analysis and root cause for 50,000+ end points and Cisco Grid Routers
• Quality assurance monitoring, analysis and remediation
• Develop Product Management roadmap and forecast for installation and replacement of devices
• Implement smart grid integrated technology solution for:

MEHUL J. DESAI Page 2
(714) 292-8061 ♦ docmd@yahoo.com
o Voltage Management: Actively monitor and analyze voltage profiles from individual meters and transformers
allowing utilities to optimize voltage delivery to reduce peak demand and energy usage, comply with ANSI
C84.1 regulations, and manage the effects of distributed generation on the grid.
o Non Responding Device (NRD) Management: Dynamically monitor in real-time non responding devices
(NRD), power outages and restorations with live system mapping of active and restored outages. Generates
real-time alerts and reports to improve mitigation response times.
o Provide Information to Improve Power Quality Analytics (PQA): Quantify, monitor, and analyze system
transients, frequency distortions, and harmonics to optimize system performance and improve energy delivery
to customers.
o Energy Diversion Detection: Identify energy losses through innovative analysis and correlation of customer
energy usage, and transformer output.
o Transformer Utilization Analytics: Continuously analyze transformer loads, report under and over-utilized
transformers, and alert system operators of failure conditions.
o System Reliability Analytics: Monitor, analyze, and alert system operators of critical voltage sags, swells, and
overload conditions.
o End of the line Low Voltage: Future release to identify low voltage issues along feeders. This is applicable
for long 4kV circuits that are experiencing low voltages at the end of the line. Our feature will identify end of
the line transformers and its associated meters that have low voltages. This is helpful for distribution engineers
for planning and to understand where voltage support is needed along the line. (i.e help determine where to
install line regulators and cap banks).
o Voltage excursions (Renewable Generation): Future release to map out where solar PV and other distributed
generation (wind) are located in the service territory and perform analysis to help distribution engineers assess
voltage excursions due to these distributed generation resources. We do this by trending when distributed
generation kicks in (i.e. the hours when peak solar is produced during the day) and correlate it with meter
voltages and other loads in the neighborhood during the same time period. This will help utilities better
coordinate when timed cap banks should operate to provide voltage support during these voltage swings.
o VARs Support analysis: Future release for performing trending analysis on VAR demand. Utilities have
expressed concerns regarding excessive VAR support when multiple air conditioners stall due to excessive
voltage sags on the line. When this occurs, the air conditioners draw excessive VARs when they are “stalled”.
o Transformer Loading: Future release to assist distribution engineers to assess loading concerns and predict
failure conditions.
o Phase Imbalance: Future release to analyze loading per phase of a feeder to help identify phase imbalance
issues. This will make it easier for distribution engineers from a planning perspective. By aggregating AMI
load demand the system can precisely identify which hours/days/weeks/months, phase imbalance is prevalent
in their distribution system.
SOUTHERN CALIFORNIA EDISON (1997 – 2014)
Senior Manager, Smart Connect Operations Center
• Operations Manager for the Smart Connect Operation Center’s (SOC) Optimization, Triage, and Trouble Analysis
• The Mission of the SOC is to plan, monitor, operate and maintain the Edison SmartConnect™ meter and
communications system to support business objectives and operations
• Integrated trouble triage, analysis and root cause for 5 million end points and 12 thousand Cell Relays
• Network performance trending and optimization
• Quality assurance monitoring, analysis and remediation
• Product Management roadmap and forecast for installation and replacement of devices
• RF mitigation for Cellular Activation
• Network design for new development
• Responsibilities include:
o Developing business plans, objectives, and initiatives for the organization in alignment with business strategy
o Accountable for making sure 98% successful communication over the air for billing meters
o Assisting in the development of initiatives for corporate strategic plans and objectives
o Developing and implementing suitable performance indicators for the organization and sharing periodic reports
with management and team

o Recommending and/or approving departmental policies and procedures and assisting in the development of
corporate policies and procedures
o Interacting with corporate officers and other managers within the same department or other departments
o Managing and coordinating business activities according to established policies and procedures
o Providing close direction and oversight of work performed at the SOC and ensure desired results
o Performing budgeting and staffing activities including developing capabilities and resources (human, technical,
budgetary)
o Managing a team of business and technical resources
Senior Manager, Information Technology Solutions Delivery
• Accountable for Operations Support/Corp Center/Human Resources portfolios, valued at over $40 Million in annual
capital and expenses with more than 25 concurrent projects and 15 direct reports
• Establishing clear mission, vision and goals for the organization and developing the organization and staff with
appropriate skills to fulfill objectives to meet and exceed the needs of external business stakeholder organizations
• Providing day-to-day leadership and management for the complex operations and projects to project managers to ensure
successful delivery on commitments
• Developing the organization and staff with appropriate skills to fulfill objectives of the Business stakeholders
• Selecting staff and managing employee performance and development by conducting performance planning and
reviews, coaching employees, and carrying out disciplinary action when necessary
• Effectively managed 4 different portfolios for Southern California Edison (Corporate Center/Human Resources,
Customer Service, Power Procurement and Transmission/Distribution Business Unit)
• Known for motivating self and others to overcome adversity and achieve long-term strategic goals
• Responsibilities include:
o Developing business plans, objectives, and initiatives for the organization in alignment with business strategy
and customer requirements
o Assisting in the development of initiatives for corporate strategic plans and objectives
o Developing and implementing suitable performance indicators for the organization and sharing periodic reports
with management and team
o Recommending and/or approving departmental policies and procedures and assisting in the development of
corporate policies and procedures
o Interacting with corporate officers and other managers within the same department or other departments
o Managing and coordinating business activities according to established policies and procedures
o Providing close direction and oversight of work performed on major programs and ensure desired results
o Performing budgeting and staffing activities including developing capabilities and resources (human, technical,
budgetary)
o Managing a team of Information Technology (IT) program and project managers
o Evaluating IT project resource needs for senior project assignments based on priority and skills requirements.
o Integrating with ERP/CCI and other major programs to successfully deliver integrated solutions.
o Develop regulatory documents to support GRC and CPUC filling requirements
o Long-term monitoring and management of complex simultaneous activities on major programs, projects and
applications
o Ensuring that integration points within major programs and application and with external business stakeholders
are clearly defined and understood.
o Establishing testing and self-auditing procedures designed to continuously improve internal operational
performance as well as performance at the integration points for the Delivery organization
o Creating and maintaining a safety conscious work environment by leading and influencing others to follow
Edison safety protocols and safe work practices.
o Integrate trouble triage and analysis, operational analysis, quality control and root cause analysis for major
programs and applications across the portfolio.
Manager & Program Manager, Program Management Organization

• Successfully implemented Major Programs and lead cross functional teams including interfacing and collaborating with
all levels of management, direct reports, clients and external stakeholders
• Managed programs at SCE with multi million dollar budgets, coordination with cross functional teams, multi-year
schedules, and high to medium risks.
• Managed technical leads while working cohesively with the Business Clients and stakeholders from across SCE.
• Responsible for day to day activities, mentoring, performance evaluations, developing business plans, tracking and
monitoring progress, budget management.
• Known for achieving results through others by establishing the strategic priorities and empowering employees with the
authority necessary to accomplish objectives.
• Program Manager for the following major programs:
o Edison Smart Connect® (aka. Advance Metering Infrastructure (AMI)) Program Phase I – IT Program
Manager
 Set the foundation for the deployment of Smart Meters.
 Lead IT Business case team, vendor selection (NMS and MDMS) and System Integrator selection
 Managed talent by reviewing business forecasts and selecting and developing employees to fill
talent/resource gap
 This project was named project of the year by Project Management Institute – OC. I also received an
individual recognition for leading the IT Team on this program.
 The AMI program phase 1 goal is to create a solid foundation to enable industry leading utilization of
AMI. This project had a budge of 11 Million dollars and was successfully completed on time and on
schedule. The project received multiple awards from the industry such as the 2006 North American
AMI Project of the Year from UPN-AMRA.
 Lead a team that successfully completed a conceptual design and a business case which allowed the
program to move forward to the next phase with a one year cost of $67 Million.
 Wrote testimony and supporting documents for CPUC filings.
 Ensuring that integration points within Smart Connect projects and application and with external
business stakeholders are clearly defined and understood.
 Creating and maintaining a safety conscious work environment by leading and influencing others to
follow Edison safety protocols and safe work practices on the Smart Connect Program.
o Business Process Integration – Budget Program
 Implement process improvement opportunities and applicable technology solutions that will reduce
cycle time, man-hours, and complexity for SCE’s annual budget process.
o CAMS (Computerized Asset Management System) Program
 Multi-year project with a 4.7 Million IT budget which implemented the IVARA software to all SCE’s
Hydro Locations and Mobile Computing solution to all SCE Generation Units.
o Mountainview Power Plant IT Solution Program
 Multi-year project with a 2.25 Million IT budget, which provided a complete IT solution for
construction of a brand new 1,054 megawatt Mountainview power plant near San Bernardino. This
included telecommunication, infrastructure and Software Solution.
o Energy Supply & Management
 Manage the day-to-day activities for the Energy Supply &Management Settlement, Planning and
Metering Departments IT Systems and technical resources. My role was to provide day to day
leadership to developers and analysts that supported these systems. My responsibilities were to
provide them with direction, guidance, mentoring and complete their performance evaluation.
o Billing Systems and Migration of Legacy Systems
 Lead a group of developers and analyst to maintain Customer Solution System that provides billing
service to 4.5 million customers. The group was responsible for finding and resolving any production
defects that are encountered in Edison’s Energy usage calculation system. The scope also included
migration of the 4.5 Million Customer information from a legacy application.
ACCENTURE (previously know as Andersen Consulting) El Segundo, CA

Senior Consultant (1995 – 1998)
• Southern California Gas Co., Customer Information System
o Led and Managed a successful Billing system implementation
o Responsible for resource and project planning, critical decision making, results delivery, team building, and
staying current with relevant technology and innovation
o Maintained the current billing system and also adding new enhancements.
 The front-end workstation was OS/2 with application and programming logic coded in
SMALLTALK. The back-end server was an IBM mainframe with application logic written in
COBOL with a DB2 database interface.
• Southern California Edison, Customer Service System
o Worked on the Gap Analysis team to determine the risk management for the interfaces to the Customer Service
system.
o Integrated work across relevant areas, develop the business and services to enhance customer satisfaction and
productivity, manage risks and safety appropriately, develop and execute business plans, manage information,
and provide exceptional service to internal and external customers
o Worked on the migration team to convert data from the old Customer Information System to the new Customer
Service System.
o Designed and implemented the performance changes.
o Worked closely with DBA’s to determine the various performance changes need to implement a more efficient
way to convert 5 million customers to the new system.
EDUCATION
CALIFORNIA POLYTECHNIC UNIVERSITY OF POMONA (Graduated: 1995)
Bachelor of Science in Mathematics (Concentration: Statistics)
CALIFORNIA COAST UNIVERSITY, SANTA ANA
Masters degree in Business Administration, in progress
UNIVERSITY OF CALIFORNIA, IRVINE (2004)
Project Management Certification
Advance Program Management Certification
Additional Training & Completed Courses:
• IT Leadership Boot Camp • Advance Scheduling Methods
• Extreme Project Management and Leadership • Program Management and System Process Engineering
• Managing Multiple-Site Projects • Managing Business Process Improvement Projects
• Capability Maturity Model • IT Infrastructure Library Training
• Behavioral Management • Regression Analyses
• Design and Analysis of Experiments • Function Point Counting for Data Warehouse
• Management, Leadership and Team Building • Determining Earned Value and ROI
• Cost Management & Capital Budgeting • Functional Metrics Course
• Earned Value Project Management • System Testing and Quality Assurance
• Corporate Modeler – Casewise • Software Configuration Management
• Advanced Microsoft Project Plan • Planning, Scheduling, & Control Techniques
• Advance Theory of Probability and Statistics • Project Procurement Management

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