Sandra Abercrombie is seeking a position that utilizes her skills and abilities. She has over 10 years of customer service experience at Bubbles Car Wash, where she greeted customers, managed money, and resolved complaints. She has a Correctional Services diploma from Grant MacEwan University and bachelor's degree in mathematics and education from Concordia University College of Alberta. Her field placements included working with parole clients at Edmonton Urban Parole and facilitating circles with at-risk youth. She is dedicated and able to work independently or collaboratively as part of a team.

1. Sandra Abercrombie
168 Lynnwood Drive SE,
Calgary, AB (T2C 0S8)
Cell: (780) 932-4276
abercrombiesandra@gmail.com
Objective
To obtain a position in which will offer a variety of challenges and responsibilities where
my abilities and skills can be fully utilized.
Summary/Highlights of Qualifications
 Personal enthusiasm and can collaborate with a wide range of personalities, contributing
to a team environment and can work independently.
 Dedicated, punctual, focused, dependable, positive, able to adapt to a variety of
situations, flexible and can multi task.
 Skills in organization, time management, stress management and oral/written
communication
 Developed interpersonal skills, maintaining positive relationships and able to deal
professionally and tactfully with people in diverse circumstances.
 Able to analyze many problems and situations using more than one perspective in order
to get the full picture and help in the best possible manner.
Employment History
Customer Service Representative Bubbles Car Wash (Calgary, AB) – September 2014-
Present
 Greeting and developing relationships with regular clientele, as well as promoting
weekly specials and offers
 Opening and closing floats, money management
 Monitored and maintain weekly and monthly inventory and fulfill orders
 Handling customer inquiries via multi-line telephone
 Help managers schedule staff,
 Fulfill orders for office supplies/deli/car wash supplies
 Offer quick, appropriate and solutions for customer complaints that satisfy both
parties

2. Customer Service Representative Bubbles Car Wash (Edmonton, AB) – April 2003-
June, 2014
 Greeting and developing relationships with regular clientele, as well as promoting
weekly specials and offers
 Opening and closing floats, money management
 Monitored and maintain weekly and monthly inventory and fulfill orders
 Handling customer inquiries and complaints via multi-line telephone
 Organize and maintain appearance of store front
Certificates/ SpecializedTraining
 ASIST – Applied Suicide Intervention Skills Training – Completed March 6, 2012
 Personal Safety/Security Skills Workshop – Completed February 14, 2012
 Domestic Violence Workshop – Completed March 19, 2012
 FASD Workshop – Completed March 20, 2012
Education
Grant MacEwan University
 Correctional Services Diploma Graduated June 2013
Concordia University College of Alberta
 Three year bachelor of Sciences with a major in Mathematics and minor in
Education ( 2011)
Ross Sheppard High School
 High School Diploma with Honors ( Graduated June 2007)
FieldPlacement
Edmonton Urban Parole (Jan 2013 – Apr 2013)
 Gaining skills in organization
 Writing casework records, travel permits/weekend passes and community
assessments following federal guidelines
 Using government systems to achieve information about clients
 Interviewing clients and building rapport
 Exposure to the community and institutional corrections
YouCan Youth Services the Verto Project (Sept 2012- Dec 2012).

3.  Gaining practical skills and knowledge while working in challenging situations
with youth who are committed to making a positive change.
 Facilitating circles and utilizing restorative justice practices
 Building relationships with youth
 Interviewing
 Knowledge of other youth agencies
Volunteer Work
 Yearly Participate in the Zep Annual Golf Tournament for the Zebra Foundation (2008 –
2013)
 Study Buddy at Londonderry Junior High School for the 2011-2012 school year.

4. References
Wendy Pollock
 Parole Supervisor at Edmonton Urban Parole Office
 Wendy.Pollock@csc.scc.gc.ca or 780-495-4910
Richard Flank
 YouCan Youth Services, Verto Project
 Richard.flank@youcan.ca or 780-444-3348 ext. 33
Ken Schawalder
 General Manager Bubbles Car Wash
 ken@bubbles.ca or 780-718-0500
Scott Fenez
 Manager Bubbles Car Wash
 scott@bubbles.ca or 780-460-4401