This curriculum vitae is for Faith Wanjiru Muigai, born in 1988. She currently works as a Sales Executive Officer at Co-operative Bank of Kenya, where her duties include maximizing product sales, maintaining customer relationships, and representing the bank at exhibitions. Previously she worked as an English/Literature teacher at Tassia High School. Faith holds a Bachelor of Education in English/Literature from University of Nairobi and certificates in banking, sales skills, and Microsoft Office software. Her hobbies include reading novels and playing netball.

1. CURRICULUM VITAE
PersonalDetails NAME : FAITH WANJIRU MUIGAI
DATE OF BIRTH : 1988
POSTAL ADDRESS : 30064-00100 NRB
PHONE NUMBER : 0714-841 421
NATIONALITY : KENYAN
EMAIL : faithmuigz@gmail.com
Career
Objective
To work in a radical and challenging environment that compels me to
engage in rigorous selling ad contribute in the progress of the
organization.
Educational
Qualification
2008-2012 : University of Nairobi
Bachelor of Education (Arts)
English /Literature
Second class honors
2003-2006 : St. Francis High school
Overall score (Grade B+ )
Certificate of Secondary Education (K.C.S.E)
1994-2002 : kiriri Primary School (K.C.P.E)
Professional
Training
Co-operative Bank Management Centre : A certificate of
bancassurance.
Co-operative bank management Centre: A certificate in product
knowledge and sales skills.
Dolphins Group: A certificate in effective sells delivery, mastery and
leadership skills training.
Hudson’s school of professional studies: A certificate in Ms Office
Suite having completed Ms Excel, Ms Access, PowerPoint etc.

2. Work
Experience
October 2012-To date : Co-operative Bank Of Kenya
Position: Sales Executive Officer (Bank and Bancassurance).
Duties and responsibilities.
 Maximizing products sales to reach set targets by probing customer
needs.
 Implement the detailed sales plans to achieve his target.
 Planning daily calls and visits to ensure achievement against
targets.
 Promoting the bank’s services and products through direct and
cross selling to achieve the bank’s goals and increase its market
share in those products.
 Maintain the relationship with the customers and work constantly
on improving it, and ensure that service quality exceeds customers’
expectations and fulfils their needs on a level that ensures
preserving those customers.
 Represent the bank in the exhibitions & campaigns that the bank
conducts to reflect the best image of the bank.
 Sell insurance policies to potential clients.
 Help individuals, businesses, and families select the most
appropriate policies for health, life, and properties.
 Offer property and casualty, life, health and long-term care
insurance.
 Sell policies that protect individuals and businesses from financial
loss resulting from automobile accidents, fire, theft, storms, and
other events that can damage property.
 Pay beneficiaries when policy holders die.
 Offer health insurance policies that cover the costs of medical care
and loss of income due to illness or injury.
 Advise clients on how to minimize risk.
 Seek out leads and new clients.
 Maintain reports and records of insurance policies.
 Match insurance policies for clients with the companies that offer
the best rates and coverage.
 Obtain price quotes.
 Process applications.
 Maintain regular contact with clients.
 Answer questions and make changes to existing policies.

3. May 2012 – August 2012 : Tassia High School
Position : English / Literature Teacher
Duties and responsibilities.
 Monitoring Student Progress and Potential
 Implementing Instruction
 Planning and Organizing for Instruction
 Classroom Management and Organization
 Marking examination scripts
 Professionalism
Other Skills
and Key
attributes
 Social skills and ability to interact with different people.
 Leadership skills
 Ability to mentor and inspire.
 Communication and reporting abilities and
understanding of protocols.
 Goal driven individual with a passion to excel on the professional
front
 Ability to work for long hours and travel frequently without losing
confidence and vigor
 Skilled in initiating conversations with people of all age groups
 Ability to up sell and cross sell
Hobbies  Reading novels
 Playing (Net ball)

4. REFEREES. 1. Jackson Muendo
Head of Retail
Co-operative Bank
P.O. Box 38764-00600,Nairobi
Tell :0722-801975.
2. Caroline Muthike
Personal banker
Stima Plaza Branch
Cell:0721 413 880
3. Prof. Henry Mtoro,
College of Education and External Studies.
Cell: 0722747612,