The webinar provided information to help attendees with resume writing, interview preparation, and networking. It began with introductions of the presenter and topics to be covered. The presentation then discussed tailoring resumes to specific jobs, highlighting achievements over responsibilities, and using a career summary. Other sections addressed answering behavioral interview questions, common interview questions to prepare for, and networking etiquette. The goal was to provide concise tips and examples to help job seekers get their resumes noticed, prepare for phone and in-person interviews, and effectively network their way to new opportunities.

1. WelcomeToThe
Webinar

2. 2
Welcome To Our Webinar
Alysse Metzler
• 11 years total Corporate Recruiting Experience
• Starred in Hit Reality Show, “Top Recruiter”, the Competition
• Owner of Career Innovations, LLC
• Self-Published Author of “The Recruiting Snitch, Recruiting Secrets to Help Land Your Dream Job”

3. 3
Today’s Topic
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1 Resume writing to get yourself
noticed.
How to understand which jobs you are qualified for.
How to properly prepare for a phone interview to make the
best first impression.
How to figure out the questions the interviewers
will ask you in an onsite interview.
The art of networking.

4. 4
Amount of Time Recruiters Spent
Looking At A Resume

5. 5Your Resume
Your Resume is your advertisement.
It’s the ticket for your interview.
You don’t need to put everything you’ve
ever done in your professional life on it.
You need to tailor your resume for
every single job you are applying to.

6. 6
Recruiter’s Preference:

7. 7
What is a career summary?
Example #1
• Worked both as a crew member and independently
• Get along well with employers and coworkers
• Experienced in customer relations
• Self-motivated; able to learn on own initiative
• Excellent record of dependability and reliability
• Versatile and multi-skilled person
Example #2
• Strong skills in organizing workflow, ideas, materials, people
• Hired, trained and supervised work crews
• In-depth knowledge of ______(fill in the blank)
• Proficient in the use of computers
• Sensitive, caring and professional attitude toward staff,
patients, and their families
• Responsible, dependable, punctual; take pride in work
• Skilled at working with people with diverse backgrounds
• Excellent leadership skills and training
CS is 3-5 sentences that summarizes who you are as a professional and why
you are qualified for the role you are applying to. Use the Job Description to help
identify the areas of expertise, distinction, traits, and related experiences you
have without using the words “I” or “My”.

8. 8
Question:
What makes your resume stick out?
How are you any different than the
other Community Service Crew
Leaders, Transportation Technical
Assistants, Waste Reduction
Specialists, 911 Operators, Station
Attendants, Landscape Technicians,
and so on?
Answer: Your achievements!

9. 9
Don’t list a bunch of responsibilities,
list achievements, results,
outcomes, and special things you
did that was above the others in
your role.
For Example:
• Childcare Attendant-Program Specialist
• Engaged in the safety, well-being and
development of children ages 3 months-6
years, resulting in zero emergencies or
incidence reports filed for 3 years in a row.
• Provided and created a positive experience
for all children that lead to a 20% growth in
attendance over a 6 month period.
Created a new check in and checkout
policy to ensure top notch security for the
children and families.

10. 10

11. 11
You will not hear back from every job you applied to.
If you are not hearing back then maybe you were not as qualified as another candidate.
There are many variations of passages of lorem ipsum available, but the majority have suffered alteration in some
form, by injected humour, or randomized words which don't look even slightly believable.
Sending out a million applications and not hearing back?

12. 12Application Process
Read the entire job description. If you don’t meet at least 3 of the REQUIRED
qualifications, DO NOT APPLY.
Finding a job is a full time job.
Stay positive and be productive.
Take the time to fill out the forms 100%. Recruiting systems will not take your application in
consideration if you don’t take the time to upload your resume or complete all the fields.
It is NOT a numbers game. Be laser focused with your applications. Only apply to jobs
where you meet the minimum qualifications.
Create a notebook, spreadsheet, word doc, whatever you are comfortable using and
create a table to list and track all jobs you apply to.
Include:
• The date you applied.
• The name of the company.
• The Job Title.
• The reason you applied to the job.
• Why you are qualified for the job.

13. 13
Cooking Instructor - Fine Arts Program Specialist
Qualifications
• Must be at least 18 years of age
• Experience delivering culinary instruction to children/youth ages 13-17 and/or adults
• Completion of formal chef training is preferred
• Demonstrated ability to teach or mentor in culinary arts
• Ability to communicate effectively and professionally in a classroom setting
• Valid Alberta Class 5 driver's license (or provincial equivalent). Obtaining and maintaining a City Driver's
permit and access to a vehicle is a requirement of this position
• Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to
the City of Edmonton

14. 14
Heavy Equipment Technician
Qualifications
• Recognized Journeyman certification in the Trade of Heavy Equipment Technician (H.E.T.)
• Valid Alberta Class 3 driver's license (or provincial equivalent) with Air Brake Endorsement; obtaining
and maintaining a City Driver's permit is a requirement of this position; eligible to be licensed by the
Province of Alberta to do Commercial Vehicle Inspections (CVIP)
• Able to locate, diagnose and repair malfunctions in spark-ignition and diesel engines, hydraulic and
pneumatic systems, and heavy duty power trains
• Capable of competently using vehicle diagnostic computer programs
• Able to accurately enter data and information into a computer (AssetWorks M5 experience is an asset)
• Committed to safety using occupational health and safety and environmental standards and procedures
• Strong problem-solving and interpersonal skills
• Able to understand, communicate, read and write English at a level needed to meet job-related task and
safety requirements
• Demonstrated good work ethic and a willingness/ability to learn and mentor on the job and update skills
• Capable of passing a job-related physical abilities evaluation (includes lifting 75 pounds) and a City
medical examination

15. 15
Take the time to tailor your
resume to speak directly to
the job you are applying to.
You will have a better return on your time
by spending 20 minutes to customize
your resume and 30 minutes sending
your resume to 20 jobs that you aren’t
qualified for.

16. 16Phone Interview
Congratulations you
received a phone interview!
Now what?

17. 17Phone Interview
The goals and direction of the company
Customer reviews
What does the company exactly do?
Press Releases/News
• Schedule a time where you know you will be available to sit in a quite location.
• Research the company
Where are all the locations of the company
BBB

18. 18Phone Interview
Write down 4-5 questions you want to ask based on
your research.
What is the long term and short term career path for this
position?
If I were to be hired, what would you expect from me the
first month to 3 months?
What type of training do you provide to set your
employees up for success?
How often are performance reviews done and is
feedback provided on a regular basis?
What is your favorite part about working here?
What is the biggest challenge I would be facing in this
position?
What are the next steps?

19. 19Phone Interview Questions
What Questions Shouldn’t You Ask?
• Don’t ask about the vacation or sick
day policy.
• Don’t ask how much the position
pays.
• Don’t ask if there are places to smoke
outside the building.
• Don’t ask anything personal about the
interviewer.

20. 20Preparing For A Phone Interview
Make sure your resume is pulled up in
front of you to reference during the
phone interview.
Review the job description and be ready
to provide examples of when you’ve
performed all requirements for the
position.
Smile when you talk, be energetic,
passionate, and be happy to take the
call. Make it sound like you’ve been
eagerly waiting the whole day to talk to
the interviewer.

21. Become a mind
reader. You can
figure out what they
are going to ask you
in an interview. Yes,
that’s correct!
How?

22. The job
description will tell
you exactly what
they are going to
ask you. It’s the
simple.
Let’s look at an
example…

23. 23Example:
What’s in BOLD, will be asked.
Sales Customer Service Representative
Are you sales focused and ready to provide unsurpassed customer service? Do you pride
yourself on exceeding your customers’ expectations?
If you are a proactive individual, have an ability to learn and work in a fast paced, multi-tasking
environment, then you have what it takes to be successful working for AAA.
The AAA Member Representative provides support services to Members including:
Sell and service travel and membership products (car, hotel, basic tour packages, etc.)
Conduct outbound promotional calls for insurance and/or travel
Provide travel information including triptiks, tour books, maps, etc.
Update Members on insurance specials
Cashier services to include membership payments, sale of tickets and travel money products
Process remittance/depository transfers and balance cash drawer
May include administrative support to the travel and/or insurance sales staff during peak
periods
Requirements:
Efficient and effective sales and customer service skills (on phone or in person)
Ability to work under pressure in a high volume, fast paced customer service environment
Excellent communication skills (verbal and written)
Ability to utilize technology related to travel, insurance sales and membership systems
High school diploma or equivalent
Prior cash handling/cashiering is a plus

24. 24
Behavioral Based Interviewing
What is behavior based
interviewing?
Past performance predicts
future performance.
Example, “Give me an
example of when you have
worked in a high volume or
and fast paced environment.”

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Behavioural Based Questions
How to Answer Behavior Based Interviewing Questions.
Stay out of the “would” and reach for the S.T.A.R.s
Situation-What was going on at the moment at your job that
lead to you taking action?
Task- What was the task or goal presented to you?
Action-What did you do to accomplish this goal?
Result-What was the outcome?

26. 268 Questions
8 Questions You Should Have Answers To:
Give me an example of when you’ve…
Why do you want to work here?
Why we should hire you? What makes you better than
the others who applied?
Professional and personal goals, long and short term.
Strengths and Weaknesses
What are you passionate about?
What do you do on your free time?
What would your ideal job look like and working
environment?
What type of Manager do you work best with?

27. 27Networking
Networking is about
connecting, not collecting.
You may have an edge on the
competition by knowing
someone, however, the person
who referred you can’t give you
all of the qualifications or
interview for you.

28. 28Networking
When you apply to a job, try to research a contact person at
that company. Linkedin!
Email or call that person, 3 days after applying to the job (See
now why you track this down in a notebook?) Sample on next
slide
Get out of your house and make a goal to meet with someone
weekly. Opportunities will not just fall into your hand. You will
have to literally get yourself up and out to find them.

29. 29Example:
Hello Cindy,
I hope you are having a great day and I want to thank you for taking
the time to read this email. I’m reaching out because I recently applied
to the Customer Service position at XXX. I’ve done a quite a bit of
research on your company and I’m eager to be a part of the team.
Can you please point me in the right direction to follow up on my
application? I appreciate you helping me in my efforts.
Thank you again for your time and I look forward to hearing back from
you soon.
Kindest Regards,
Alysse Metzler

30. 30Etiquette
When applying to a job it’s important to follow some basic etiquette.
• When you are call a Recruiter or a company and they don’t pick up, leave a
voicemail. Don’t just keep calling without leaving a voicemail.
• Once you leave a voicemail wait at least 3 days before you call back again, you
don’t want to annoy the Recruiter.
• When you receive a call from a company, act excited, smile, sound enthusiastic.
If they called at a bad time please let them know and ask what time would work
better to call back.
• When a Recruiter calls for a scheduled phone interview, be in a quiet place,
have your research done, don’t have any distractions.
• If you can’t make the scheduled phone interview, call or email to reschedule.
Never stand up a company or Recruiter.
• Always send a thank you email (within 24 hours) after you hear from a company.
• If a company reaches out to you via email, respond back in a professional
manner. An email is not a text message.

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THANK YOU FOR ATTENDING
Visit Alysse’s Website:
www.recruitingsnitch.com
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