Sandeep Gupta is a software engineer with over 2.5 years of experience in the telecom domain. He has expertise in customer orientation, product support environments, shell scripting, SQL, debugging, and manual and automation testing. He is currently working at Subex Ltd in Bangalore supporting their ROC DIM and MONETA revenue assurance products. His responsibilities include product installation, issue resolution, performance monitoring, customer communication, and training. He holds a Bachelor of Technology degree in Computer Science and Engineering.

1. Sandeep Gupta
Mobile: 9741372101
Email: gupta.sandeep273@gmail.com
Objective
Highly motivated professional, with good interpersonal, communication & presentation skills and ability in
liaising with people at all levels in the organization. Core Functional Strengths include;
Customer Service Orientation
Technical Expertise
Concern for excellence
Summary of Experience
• 2.5 years of experience in Telecom domain Company.
• Document and share own learning’s from the project (technically as well as from domain
perspective), seek information and leverage knowledge from other projects in order to drive higher
efficiency effectiveness and preserve organization knowledge.
• Participate in handling customers as onsite coordinator in order to provide right level of
Information to the customer and the PM and to undertake onsite specific activities of the project to
Ensure successful delivery of the project.
• Installation of core product and patches in production for specific customers.
• Participate and Prepare KT sessions, document the understanding, take on shadow support in
order to take up or Transfer the Primary Responsibility activities
• Respond to production issues, arrive at a solution with inputs from stakeholders, participate in
estimating the effort needed to implement solution, test and implement the solution in order to
enable the application availability as per agreed Service Levels
• Instrumental in successful product up gradation activates for couple of customers.
• Production site performance review and status reporting to customer and Sr. management.
• Recognized and highlighted the difficulties and pain areas for the customers to the respective internal
teams so as to rectify the processes and take corrective actions.
• Frequent updating of reports required for internal/external audits. Active participation during
customer discussions and meetings Adherence to process guidelines and standards of
excellence
• Participate in creating the implementation plan as per the project level quality plan and work on go
live activities as per the Implementation plan in order to enable productionization of application
with out any issues Significant contribution in maintaining the stability of the system and reducing
the manual effort through developing various scripts.
• Develop and review Artifacts (Code, Documentation, Unit test scripts) conduct reviews for self
and peers, conduct unit test and document unit test results for complex programs in order to build
the application and make it ready for Validation /delivery.
• Testing the web application for possible type of customer application.
• Perform Validation activities (Functional, integration, system, User experience) based on the
plans, identification and validation of defects found (Including UAT), Creation and Reviewing of
Artifacts (Test Scripts, Documentation, Automation, Setups), participate in performance testing in
order to ensure a quality Deliverable.
• Analyzing scenarios and writing test cases for the new features incorporated in the product.
• Design of Automation Frame Work Configuration management activities related to test
programs Involved in Defect Root Cause Analysis Reviewing Test Scripts and Test Cases
Written by team

2. • Strong in Software Development Life Cycle (SDLC) and Testing Life Cycle (STLC).
• Knowledge in Test Plan, Test Case, Test Case Review Template, Traceability Matrix, Bug Life
Cycle, White box Testing, Black box Testing, Grey box Testing.
• Compatibility testing, and Regression Testing, Usability Testing, I18N, L10N, Smoke and Ad-hoc
testing.
• Knowledge about Performance Testing (Load Testing, Volume Testing), Alpha and Beta Testing.
• Extensive work experience in System, Regression and Performance Testing
• Do impact analysis, participate in high level design, create design specifications as per the high
level design, create unit test plans for complex programs in order to develop / Validate / Maintain
the application as per the requirements
• Understand the requirements (both functional and non functional) by going thru the specifications
and with inputs from business analysts and participate in creating high level estimate as well as
translating the same to systems requirements in order to create a systems requirements document
and participate effectively in the design, development and testing phases of the project.
• Participate in the estimation of work product in order to provide right information to TL/PM for
• overall project estimation
• Involved in creation and review of ROCDIM product related User guides, Release Notes and
Installation documents.
• Having good work experience in Telecom
Expertise in:
• Customer Orientation/Management
• Product/Application support environment
• Shell Scripting
• Strong understanding of support - tickets, monitoring, processes and metrics
• Ability to write SQL queries
• Strong debugging/troubleshooting skills
• Analytical problem solving skills
• Manual Testing
• Automation QTP
Tools:
 Bug Tracking tools : QC, Mantra , Zeus
Professional Experience
• Currently working as a Software Engineer-Application Support in Subex Ltd, Bangalore.

3. Key projects handled:
1.
Project: ROC DIM - Product Support
Client: Telstra (Australia),Telenor(Norway), PLDT(philipines)
Period: 1.2 year
Description: The full ROC Data Integrity Management (DIM) product suite provides the following
fully-integrated features:
• Discovery identifies the physical elements (network elements, shelves etc) and the
logical elements (service components) of your network and can periodically sweep
part or all of the network to identify changes to it.
• Topology logically joins service components into services.
• Reconciliation filters and compares the content of Data Sources to find and
reconcile discrepancies between them.
• Analytics aids in the identification of root causes of discrepancies so that those
discrepancies can be more easily resolved.
Position: Software Engineer-Application Support
Contribution: • Product installation as a part of up gradation activity
• Installation of patches in production for specific customers
• Perform initial analysis of the issues reported in production and provide a fix/
workaround at the earliest. Incase the issue requires further analysis by the next
level then provide the required details to them.
• Deliver the bug fixes, enhancement patches and new projects along with the
installation instructions after appropriate review.
• Monitor the production and proactively suggest methods to improve the
performance
• Send timely updates to customer on various issues and update the details in the
HEAT ticket tracking system
• Co-ordinate various activities between the internal team and L1/L2 support team
for various project related activities.
• Head regular weekly status meetings with customer
• Update the status of ticket tracked via HEAT ticketing system.
• Generate various reports to be shared internally and with the customers
• Developed various shell script to automate some of the manual tasks
• Train new resources
Team Size: 3
Technology: Manual Testing, Unix, Shell scripting, Oracle SQL/DB, SQL Developer
Project: MONETA - Product Support
Client: MTN Cameroon, MTN Uganda
Period: 1.3 year
Description: Moneta is a revenue assurance system focused on the needs of the telecommunications
industry particularly in the areas of subscription and usage assurance. It provides
revenue protection in the following areas:
• Retail usage assurance (post-paid and pre-paid).

4. • Interconnect settlement assurance (incoming and outgoing traffic).
• Roaming clearing assurance (TAP-in and TAP-out).
• Content assurance (subscriber charges and out-payments).
• Subscription assurance (recurring fees for provision of services).
• Stranded assets (identification and re-use of unused network resources).
• Cost control (route optimisation).
Position: Software Engineer
Contribution: • Monitoring the product and maintain the smooth functioning.
• Developed monitoring script to alert in case of any backlogs in the system and for
monitoring the status of the various processes
Team Size: 5
ACADEMIC PERFORMANCE
• Bachelor of Technology in (Computer Science and Engineering) with First class From Karunya
University, Coimbatore, TamilNadu in 2012.
• Completed XII with First class From Vel’s higher secondary school, Chennai, TamilNadu in 2008.
• Completed SSLC with First class From Gyan Jyoti School, Birta, Birgunj, Nepal in 2006.
PERSONAL PROFILE
Father’s Name: Mr. Tulsi Prasad Kalwar
Date of Birth: 12.09.1990
Nationality: Indian
Marital Status: Single
Gender: Male
Language Known: ENGLISH, HINDI, Nepali.
Place: Bangalore SANDEEP GUPTA