Samuel Frey has extensive experience managing retail stores and personnel as both a Store/Administration Manager for 3+ years and an Air Force F15-C Crew Chief for nearly 5 years. He oversaw all customer orders, vendor orders, websites, accounting, and the maintenance of multi-million dollar aircraft. Frey also has experience in customer service, office administration, security, and sales roles. He is proficient in Microsoft Office, leadership, training, and excels at customer service.

1. Samuel Frey
5155 S. Torrey Pines Drive #1056 Las Vegas, NV 89118
(H) (702)759-5400 (E) jamiemacfan1@gmail.com
Professional Profile
Extensive experience managing a retail store. Store/Administration Manager for
3+ years. Managed all customer orders, vendor orders, website, & Store
accounting. Nightclub bar back/security personnel. Air Force F15-C Crew Chief
with nearly 5 years of experience; areas of expertise included managing and
maintaining multi-million dollar aircraft and equipment, ensuring aircraft were
safe for flight by performing servicing and maintaining aircraft systems that
included hydraulic, pneumatic, fuel, engine and oil systems. I also performed both
routine and special inspections to ensure pilot safety during flight. Lastly, I
documented and maintained aircraft forms logging all servicing, maintenance and
repairs performed. Prior to Air Force service I was a teller at Check City, a sales
associate at Sharper Image, an office administrator at Compudigm International,
and a customer service representative at Credit One Bank. I greatly excel in
leadership, managing and training. Also, customer service, retail, and computer
work including Microsoft Office.
Qualifications
• Strong Communication Skills • Computer Proficient
• Excels in Customer Service • Microsoft Office
• Quick Learner • Extremely Organized
• Team Leadership • Friendly, Personable
Relevant Experience
While in the Air Force, I was promoted to each rank the first time I was eligible. I
was selected as the DCC (lead crew chief) of an aircraft as a Senior Airman,
receiving an exemption from the requirement of being a Staff Sergeant (next
highest rank). I have extensive experience with customer service, retail, office
administration, and personnel management. I oversaw the individual training of
multiple Airmen on a regular basis. While at Sharper Image I had the highest sales
percentage and the most positive customer service feedback rating.
Experience
10/2012 – 07/2016 Michael Godard Art Gallery & Store Las Vegas, NV
Partner/Store Manager/Administration Manager/Website Manager/Fine Art
Consultant
 My responsibilities in the Gallery included opening and closing the store,
covering the floor and making sales on very high end fine art, complete
responsibility for all client orders, including entering all pertinent client
info into our POS system, creating invoices, processing monetary
transactions and completing the sales experience. In charge of all
merchandise inventory tracking, merchandise ordering and managing 10+
vendor accounts. Also responsible for all physical inventory in the Gallery.

2.  Created and managed our entire website encompassing adding all products,
managing metrics and orders from start to finish as well as daily website
maintenance and upkeep. Also created, designed & managed our smart
phone app that was available on both IPhone and Android operating
systems. Created and managed all E-Blasts sent on a regular basis
concerning new releases, promotions, news and Art Shows.
 100% responsible for organizing and managing our two huge art shows per
year that drew several hundred clients each.
 Responsible for managing our entire FedEx account, shipping all orders
which included picking up merchandise from various vendors, framing for
applicable orders, and personally delivering all pieces to boxing company
and creating all shipping labels.
 Partner and manager for our Publishing company, Xxpozure Art & Design.
Worked directly with artists and our printing company, assisted in writing
artist contracts and managing each artists accounts including reports and
payments.
 Completely responsible for POS system including entering & managing
10,000+ merchandise items, managing employee hours, creating and
managing several forms of sales reports, inventory reports and tracking, all
customer info & follow up etc.
 Created several massive spreadsheets to assist in tracking every single
order as well as keeping the hard copy and spreadsheets completely
synched and updated every day.
 Responsible for all customer service, follow up and any issues. Answered
all calls and e-mails. Handled any and all conflict resolution including
chargebacks.
05/2012 - 10/2012 Ripples Bar and Nightclub Long Beach, CA
Bar Back/ Security Personnel
• Security responsibilities included opening bar and setting up, checking ID’s
upon guest’s entry into club, supervising all guests’ activities ensuring they are
adhering to club rules and regulations, busing empty glasses, cleaning up after
closing, etc.
• Bar back duties entailed keeping bar fully stocked on everything from liquor
and beer, to ice, cups and napkins. Also washing used dishes, pulling liquor, beer,
mixers, etc. from the stock room/fridge. Lastly, keeping accountability of all
alcohol, inventory of all merchandise and stocking.
01/2010 - 03/2012 United States Air Force Okinawa, Japan/ Alamogordo, NM
Dedicated Crew Chief
• Responsible for aircraft 85-0124, an F-15C model. Promoted to SrA (Senior
Airman). Carried out routine and heavy maintenance, completed and oversaw
aircraft inspections, also responsible for the training and managing of younger
Airman on my shift. Launched, recovered, inspected, and serviced fighter aircrafts
and components after every flight. Troubleshot hydraulic system and actuators,

3. pneumatic systems, engine starting system and electrical systems for malfunctions,
coordinated repairs as needed. Supervised and trained over 25 assigned
maintenance technicians to maintain 20 F-15s valued at over $2B. Verified and led
aircraft maintenance actions, certified repairs of junior technicians as approval
authority. Prioritized manning and maintenance procedures to ensure maximum
availability of deployable assets daily. Managed F-15 Cannibalization program,
ensured aircraft parts were available despite Air Force supply shortage,
streamlined process for over 10K aircraft parts, enabled highest operations tempo.
Participated in the maintenance and logistics scheduling and execution. Developed
solutions to complex problems concerning support to assigned site. This
requisition supports the aircraft modification and heavy maintenance program
supporting F-15 program requirements. Read and interpreted graphic drawings,
technical manuals, structure repair manuals, understanding symbols, flags, and
general notes – Identify aircraft locations by station, butt-line, and waterline as
shown on documentation and technical orders. Ability to work in a diverse work
culture, very demanding and fast paced environment. Deployed to Camp Lemonier
in Djibouti, Africa for 6 months.
05/2007 - 01/2010 United States Air Force Okinawa, Japan
Assistant Dedicated Crew Chief
• Responsible for aircraft 85-0095, an F-15C model. Carried out routine
maintenance and completed aircraft inspections.
01/2007 - 05/2007 Check City Henderson, NV
Teller/Customer Service Representative
• Responsible for cashiering, cashing checks, loading pre-paid debit cards,
customer service and contract agreements. Ran customers’ credit,
corresponded with banks, assisted in tax preparation. Store opening and closing
procedures, safe handling.
05/2006 - 12/2006 Compudigm International Henderson, NV
Office Administrator/Personal Assistant
• Responsible for incoming mail, billing, shipping, and travel which includes
airline, hotel reservations, and car rentals. Maintained company apartment
and vehicle, picked up and dropped off executives to and from airport, etc.
Maintained and edited company website, set up teleconferences and
conference calls. Compudigm is based in New Zealand with offices in
London, Amsterdam, New York, Chicago, San Francisco, Los Angeles, and
Las Vegas.

4. 10/2005 - 04/2006 Sharper Image Henderson, NV
Sales Associate
• Responsible for Floor coverage, item location, item information, item
sales, and all transaction responsibilities. Also responsible for stocking
and store cleaning after hours.
01/2005 – 10/2005 Credit One Bank Las Vegas, NV
Customer Service Representative
• Collections Agent via telephone. Called current customers to help
ensure on time payment, took payment via telephone or ACH.
Education
05/2007 – 03/2012 Community College of the Air Force
• While in the Air Force, I continued my education studying abroad while I
was stationed in Japan and deployed in Africa through the University of
Maryland University College. All of my schooling at UNLV and CCSN
combined with UMUC allowed me to get my Associates Degree of Aircraft
Maintenance Technology through the CCAF.
01/2006 - 12/2006 Community College of SouthernNevada, Henderson, NV
• Continued my undergraduate schooling while maintaining my 3.1 GPA
08/2005 - 12/2005 University of Nevada Las Vegas, Las Vegas, NV
• Selected Mechanical Engineering as my major and was accepted into the
Engineering Program.
Awards and Decorations
 Meritorious Unit Award
 Air Force Good Conduct Medal
 National Defense Service Medal
 Global War on Terrorism Expeditionary Medal
 Global War on Terrorism Service Medal
 Air Force Overseas Ribbon Long
 Air Force Expeditionary Service Ribbon with
Gold Border (for multiple achievements)
 Air Force Longevity Service Medal
 Air Force Training Ribbon