Paula A. Francis is seeking a challenging position in customer service or operations at an international airport. She has over 2 years of experience in various roles at JFK airport including cabin agent, lobby agent, and overnight stocking. She also has retail experience as a Payless shoe store sales associate and Walmart overnight stocker. Paula has a high school diploma and is currently studying at Medgar Evers College. She volunteers with the Boys & Girls Club and was involved in varsity sports, cheerleading, and choir in high school. References are available upon request.

1. Paula A. Francis
183-10 Dunlop Avenue Saint Albans, NY 11412
Cell: (516)734-15164 Home: (718) 264-1705
Paulafrancis71@yahoo.com
Objective: To contribute exceptional customer service, communications and organizational
skills to a challenging position within an international airport that encourages professional
growth.
Education: Medgar Evers College - present
High School Diploma – May 2013
Frontier High School, California.
Work Experience:
Cabin Agent: JFK Airport (12/15-present)
Responsible for cleaning and conducting security searches on designated aircraft.
Sales associate:Payless shoe source (11/15-present)
Interacting with customers and assisting in sales constitute the general
responsibilities Payless Shoe Source sales associate jobs carry. Ringing up
purchases, retrieving shoes from shelves and back storage areas, and answering
telephones. Basic understanding of shoes and shoe sizing. Possessfriendly and
personable attitudes.
Lobby Agent: JFK Airport (12/15-12/15)
Responsible for checking in passengers and creating boarding passes.

2. Assisted airport personnel in handling special situations concerning passengers
with special needs and oversize luggage.
Often asked to assist customers who started off angry but were eventually taken care of
Overnight Stocker:Walmart (06/15-07/15)
Moderate-to-heavy labor, loading and unloading shipments, organizing backroom
spaces, constructing displays, and stocking shelves. Ability to lift heavy objects in
excess of 50 pounds. Knowledge of operating heavy machinery such as forklifts
may also prove necessary.
Volunteer Experience: Boys & Girls Club volunteer
Co-curricular activities: Varsity Volleyball, Track & Field, Cheerleading, Choir
References: Available upon request