Kelley Howe has over 30 years of experience in various administrative, accounting, and customer service roles. Her experience includes managing household operations and children's activities as a domestic program manager, serving on the board of directors for a non-profit, budget preparation and analysis for the Department of Defense, accounts receivable and payable analysis for various organizations, and customer service and sales roles in the car rental and insurance industries. She has strong skills in organization, budgeting, analytics, customer service, and office administration.

1. KELLEY HOWE
7085 Soaring Light Street, Las Vegas, NV 89131-2853
702-277-4546
kelleyshowe@gmail.com
EXPERIENCE
DOMESTIC PROGRAM MANAGER/ HOMEMAKER ​Jun 2010 to Present
Howe Household, Las Vegas, NV
Manage schedules and logistics. Balance priorities to create and implement budget. Motivate, coach, and counsel children.
Teach and model ethics. Work with teachers to closely monitor academic performance of children. Plan, organize, and
co-supervise activities. Mediate disputes and facilitate solutions. Procure clothing, food, and supplies. Prepare and serve
nutritious meals for four. Coordinate family medical care. Establish clear requirements and discipline children. Transport
children to schools, team sports, music lessons, and more. Negotiate with suppliers. Pay invoices. Reconcile accounts.
Arrange for home and vehicle maintenance and repairs. Maintain clean home and clean clothes. Plan and create meals to
entertain spouse's employers, and colleagues. Collaborate with spouse to manage investments.
DIRECTOR – BOARD OF DIRECTORS ​Jun 2014 to May 2015
Special Troopers Adaptive Riding School (S.T.A.R.S.), Sioux City, IA Volunteer Position
Attend all meetings, functions, and events. Recognize and uphold the organizational mission, services, policies, and
programs. Review agenda and supporting materials prior to meetings. Serve on committees, task forces and volunteer
assignments. Make personal financial contribution to the organization. Apprise public of the organization’s amenities.
Suggest new productive nominees to the board. Keep current on the organization’s developments. Adhere to
conflict-of-interest and confidentiality policies. Assist in accomplishing and executing organizational fiduciary responsibilities.
RESOURCE ADVISOR & COMMANDER’S SECRETARY ​Jan 2007 to Jun 2010
Department of Defense, AFOTEC, Det. 6, Nellis AFB, NV
Independently extract, compile, and consolidate contrasting workload and cost data used for preparing budget estimates
involving multiple appropriations with different guideline and procedures. Organize estimates by appropriation, object class,
and line changes. Formulate and revise the budget estimate. Separately perform tasks related to budget and records
maintenance to support the annual budget execution. Review source documents verifying accuracy and compliance of all
required budgetary and accounting information with budgetary policies and procedures. Ensure availability of funds. Monitor
and record obligations, expenditures, funds transfers, and other budgetary requirements. Plan statistical reports, noting
variances, and aid in determining cause and effect to efficiently prepare future year budgets. Prepare recurring reports
and/or briefing materials for command and headquarters.
ACCOUNTS RECEIVABLE ANALYST ​Jan 2006 to Jan 2007
Department of Veterans Affairs, Las Vegas, NV
Responsible for discharging the collection function of Medical Care Collection Fund third-party insurance reimbursements,
discretionary medical care copayments, prescription co-payments, and other accounts receivable including humanitarian,
tortfeasor, workmen's compensation, ineligibles, and no-fault auto. Perform a broad range of activities and assignments.
ACCOUNTS PAYABLE ANALYST ​Oct 2005 to Jan 2006
Nellis AFB Non-Appropriated Funds (NAF), Nellis AFB, NV
Classify and verify documents to assure their mathematical correctness, completeness of information, and to prepare control
sheets with appropriate accounting codes using double-entry accrual accounting methods. Maintain double-entry
bookkeeping journals and subsidiary ledgers, posting entries to establish accounts. Prepare monthly balances, reconcile
accounts, and transcribe to general ledger for closeout of all accounts. Trace discrepancies, if necessary, to posting
documents, compute operational expenses incurred by individual activities for services provided, and assign charges
appropriately. Prepare profit and loss statements, financial statements, and miscellaneous financial reporting data.
Knowledge and understanding of regulations, guides, and precedents sufficient to interpret and apply in a variety of
accounting situations. Knowledge of the accounting system sufficient to flow individual funds and specific monies from
initiation through expenditure stages in order to trace discrepancies.
ACCOUNTS RECEIVABLE ANALYST ​Mar 2005 to Sep 2005
Deluca Liquor & Wine – Coors of Las Vegas, Las Vegas, NV
Independently analyze and apply customer payments. Research and review past-due balances. Investigate and expose
discrepancies while minimizing receivable aging. Develop and implement best practices in all areas. Ensure accurate
reporting and demonstrate job ownership. Effectively handle routine tasks, while responding to added requests as assigned.
Detail oriented, able to work independently and in a group while maintaining excellent relationships with clients and staff.
ACCOUNTS RECEIVABLE ANALYST ​Aug 2004 to Mar 2005
Caesars Entertainment – Paris Las Vegas, Las Vegas, NV
Perform daily, weekly, and monthly accounting processes to properly record and classify financial transactions for Casino and
Hotel accounting. Prepare month-end journal entries to record revenue and expenses. Prepare monthly reconciliation of
balance sheet accounts. Demonstrate superior customer service for both internal and external customers. Work closely with
operations departments ensuring all guidelines are compliant.
INSURANCE SALES SECRETARY ​Jul 1995 to Jun 1996
Tommy Storey State Farm Insurance Agency, Perry, GA
Prepare and present residential and commercial insurance policies for new and existing customers to regional office for
processing. Prepare daily bank deposits. Record customer insurance payments and daily transactions. Transcribe and
compute employee wages from time cards and advise employer of results.

2. INSURANCE SALES SECRETARY ​Nov 1994 to Jul 1995
Carroll McIlvoy State Farm Insurance Agency, Del City, OK
Process new and existing customer insurance policy and claims to include auto, life, and home insurance. Accept premium
payments, reconcile daily deposits, and perform general office duties.
CAR RENTAL REPRESENTATIVE ​Aug 1994 to Nov 1994
Hertz, Oklahoma City, OK
Create a pleasant customer experience by greeting and engaging customers through face-to-face interaction, completing
rental transactions expeditiously, selling optional coverages, upgrades, and fuel options, as well as resolving complaints and
ensuring overall satisfaction. Commit to achieving incremental sales and provide first-class service to further company
growth and profitability. Maximize margin by up-selling customers to higher-priced services and ancillary products to
accomplish individual and team revenue-management goals. Ensure a positive customer experience by effective
management of the rental process to include qualifying the renter and completing contracts. Support achievement of sales
and margin goals by working closely with staff and team performance leader(s) on assigned tasks and ad hoc duties or
projects. Protect company assets through adherence to company policies and procedures. Communicate to management all
relevant customer feedback to facilitate on-going changes in service and prices to drive continuous improvement.
CAR RENTAL REPRESENTATIVE ​Jun 1994 to Aug 1994
National Car Rental, Oklahoma City, OK
Use company approved sales and service techniques when determining customer needs. Offer optional products to meet
customer wants and needs. Prepare all rental and return documents accurately and completely. Qualify each customer using
the company rental requirement guidelines. Provide customers assistance with directions, maps, local area information,
appropriate service information, etc. Review rental parameters with all customers to ensure a complete understanding of
rates and service charges. Ensure that the return date and time on the rental agreement is accurate. Review all charges at
the time of vehicle return. Prepare the Rental Agreement Folder with all required information. Answer the phones to assist
customers in a friendly, helpful and prompt manner. Assist customers by effectively resolving all customer service issues.
Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method.
AVIONICS GUIDANCE & CONTROL SYSTEMS SPECIALIST ​Jan 1991 to Apr 1994
United States Air Force, Tinker AFB, OK
Analyze malfunctions, inspect, remove, maintain, and install integrated avionics systems on the AWACS 707/ E-3B Airframe.
Perform specialized avionics maintenance and general crew chief aircraft servicing and handling.
DISPATCHER ​May 1990 to Jan 1991
Direct Transit, Inc., North Sioux City, SD
Schedule drivers to pick up and deliver loads to customers or vendors. Responsible for keeping records, examining driver
daily logs for errors or violations, and checking drivers' working hours and equipment availability. Continuous monitoring of
weather conditions of all drivers' locations in order to flag potential issues.
PRODUCTION LINE WORKER ​Nov 1988 to May 1990
Iowa Beef Packers, Inc., Dakota City, NE
Perform precision functions involving the preparation of meat. Use hook, knife, saw, band saw or other equipment to perform
specialized slaughter tasks, remove bones, trim, skin, separate, sort or cut standard or premium cuts of meat to
specifications in preparation for further processing or packaging. Remove any defective product.
AUTOMOBILE WARRANTY CLERK ​Jan 1988​ ​to Nov 1988
Team Ford, Sioux City, IA
Insure that all warranty repairs and other work is performed accurately and within the established time frame to comply with
manufacturer requirements and automobile dealership standards. Advise management regularly of any claims which are
unusual, aging or require intervention. Verify accuracy of claim and criteria required by factory or distributor. Insure credits
and all claims information is posted accurately and in a timely manner. Review and advise technicians of back flags and up
flags and accuracy of claims. Type memos or letters for supervision and management.
AUTOMOBILE DEALERSHIP RECEPTIONIST ​Feb 1987 to Jan 1988
Ratigan Motors, Sioux City, IA
Provide receptionist, administrative, and secretarial support for automobile dealership. Operate multi-line telephone system
to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department. Welcome/
greet on-site visitors, determine nature of business, and announce visitors to appropriate personnel. Interface at a high level
with staff and visitors. Perform various clerical duties and other duties as assigned.
CASHIER ​Jan 1985 to Feb 1987
Hy-Vee Food Store, Sioux City, IA
Assist customers waiting for merchandise check out in. Scan items, request price checks, honor appropriate coupons, collect
payment, and give change as appropriate. Responsible for counting contents of cash register drawer at the end of each shift.
Bag grocery items and perform other duties as needed.
EDUCATION
Master of Business Administration​: ​2013
Trident University International – Magna cum laude
Bachelor of Science in Business Administration in Accounting​: ​2004
​University of Nevada at Las Vegas