Samsung’s keynote at Future Travel Experience Europe, London, March 4th What might the future travel experience look like?

1. TRANSFORMING THE
TRAVELLING EXPERIENCE
THROUGH DIGITAL TECHNOLOGY
Samsung’s keynote at Future Travel Experience Europe, London, March 4th
In 2013 the FTE Think Tank revealed its vision for the future of the travel experience.
It’s a future of seamless transition from home to destination, a future where the customer’s
personal technology integrates with airport systems to speed up every step of the process
and increase security.
futuretravelexperience.com/wp-content/uploads/2013/09/fte-think-tank-presentation.pdf
THIS IS THE TRAVEL EXPERIENCE OF THE FUTURE...
The entire airport experience will
be a walk-through process
Every passenger will arrive at the airport with
their permanent bag tag attached to their baggage,
or their baggage already check-in at an offsite
location
Strategy will evolve
around mobile and
positive identification
Check-in as we know it will have
vanished - every airline will have an
automatic check-in process
Passenger interaction with virtual assistants, robots and off-site agents via video link will
be commonplace
No queues
Every customer will have a permanent, interactive identification token that will be used to
positively identify them at every checkpoint
Completes online booking and duty free shopping at home
Receives transport timetable and time for duty free collection
(Optimise time for duty free collection)
Receives an electronic map indicating where to go for self bag-drop and face scan
Phone downloads a unique temporary tracker validated via facial recognition
Passenger arrives at security with a large group. Analytics captures the increased
demand and allocates resources accordingly
Facial recognition makes passport control quicker
Notification of a gate change is received via mobile phone
Public displays can be used by personal devices to display information on larger screens
including In-flight entertainment, accessed through personal tablet devices
WHAT MIGHT THE FUTURE TRAVEL EXPERIENCE LOOK LIKE?
THE PASSENGER:
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• Digital cameras and analytics can adapt infrastructure to immediate logistical realities
• The accuracy of biometrics technology allows seamless immigration control
• Digital signage improves information for passengers
• The convergence of displays with personal devices integrates the passenger with the
infrastructure
“A connected traveller will interact with a connected environment, for a different customer
experience. Mobile and digital technology is transforming the way we travel, and it’s not a
dream, it’s a very near reality.”
Asier Sinde, Head of Manufacturing, Retail and Distribution - Enterprise Business Team at
Samsung Electronics Europe
“Your technology has to enable and optimise the passenger experience, not dictate it.”
Andy Guile, Chief Technology Officer - Enterprise Business Team at Samsung Electronics
Europe
“92% of hoteliers think that by 2020 guests will expect
their stay to be personalised around a specific set of
choices pre-arrival. We should treat all passengers as a
guest and focus on the passenger experience.”
WHILST IN THE BACK OffiCE:
KEY QUOTES FROM SAMSUNG AT FTE EUROPE 2014
92%
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