This document provides guidance for airport handling procedures including: - Locations for handling at Kuala Lumpur and Billund International Airports. - Guidelines for grooming, ticketing, check-in, baggage screening, immigration, customs, prohibited items, departure gate procedures, ramp procedures, and arrivals. - Details are given for screening bags through multiple levels, checking documents, declaring goods, prohibited weapons and explosives, coordinating between departments, and recording passenger information.

1. AIRPORT HANDLING
Location at Kuala Lumpur Airport,
Malaysia..

2. AIRPORT HANDLING
Location at Billund International
Airport, Denmark..

3. Grooming
 We are the people
representing our
airline henceforth we
have to be well-
groomed.
 First Impression is
the Last Impression.
 Take short breaks
between flights
&check that you are
well groomed.

4. Ticketing
 Ticketing counter is
the first place where
the passenger comes
in direct contact with
us.
 Give the Best deal to
the passengers and
always reconfirm
their ticket details
before issuing the
ticket.

5. Check-In.  Greet the pax with a
smile and welcome
them
 Check their baggage
and give them
boarding cards
 Give them seat
according to their
preference.
 Guide the pax to
security check &
assist if required.

6. Baggage Screening.  The system facilitates 3-
level baggage control.
At the first level
computer-based
equipment automatically
detects, if prohibited
articles or substances
are hidden in baggage.
Detecting a bag with the
potentially prohibited
article or substance,
bag’s X-ray picture with
a highlighted suspicious
sector is transmitted to
the second level
monitors for aviation
security operator’s
inspection.

7. Baggage Screening.  Operator has to decide
either to move baggage
apart from conveyor, if
it is dangerous or
suspicious, or to let it
reach baggage collection
premises. If operator
decides that baggage
requires additional
control, bag and its X-
ray picture is delivered
to the third level for a
separate screening. If
suspicions still remain,
operator makes a
decision to open and
inspect bag’s content in
its owner’s presence.

8. ANNOUNCEMENTS
Check-In Announcement.
Good Morning/Afternoon/Evening Ladies & Gentleman.
May I have your attention please all passengers traveling by
Singapore Airlines Flight SQ 247 Ahmedabad to Singapore
are requested to get their baggage screened/checked &
proceed towards the Check-In counter.
Thank You.
Security Check.
May I have your attention please all passengers traveling by
Singapore Airlines Flight SQ 247 Ahmedabad to Singapore
are requested to proceed towards the security check & await
for the departure call/further announcements.

9. Boarding Gate.
May I have your attention please all passengers traveling by
Singapore Airlines Flight SQ 247 Ahmedabad to Singapore
are requested to board the Flight/Aircraft through Gate no-3
Thank You.
May I have your attention please this is the last and final
departure call, I repeat this is the last and final departure
call for all passengers traveling by Singapore Airlines
Flight SQ 247 Ahmedabad to Singapore are requested to
board the flight immediately through Gate no-3

10. Paging Announcements.
May I have your attention please this is the Paging
announcement for Mr. Patel traveling by flight SQ 247 are
requested to contact the Singapore Airlines Staff to board
the flight immediately.
Arrival.
Good Morning/Afternoon/Evening Ladies & Gentleman.
Singapore Airlines announces the arrival of its flight SQ
247 from Singapore.
Thank You.

11. Immigration  Immigration -
Entry
Requirements
During your flight
you should be given
given two forms to
fill out - one for
Immigration
(Tourist Card or FM-
T) and another for
Customs (Customs
Declaration Form).

12. Customs In this form pax have to
declare the goods which
they have carried in their
luggage this may include
the following.
 Many food items - especially
meats, plants, seeds,
vegetables etc.
 Cigars and cigarettes – not
more than 20 packs per
person
 Liquor and wine –not more
than 3 liters per person
 Film or videocassettes - not
more than 12 rolls/cassettes
 Medicine for personal use

13. Prohibited Articles/Goods.
Passengers shall not be allowed to
take the following type and/or
quantities of articles onto an
aircraft cabin:
 Firearms including shotguns, air
guns, bolt guns, stun guns, flare
pistols and starting pistols, replica or
imitation firearms, cross bows.
 Ammunition, explosive material,
including military, commercial or
home-made explosive, explosive
devices, detonators, smoke
cartridges, grenades, mines and
other explosive military ordnance,
firework, signal flares, replica or
imitation explosive material or
devices.

14. Prohibited Articles/Goods.
 Pointed or bladed items made or
adapted to cause injury, flick knives,
gravity catch knives, stilettos,
daggers, kukris, other knives both
real or ceremonial with blades.

15. Departure Gate
 BE in contact with
the check- in counter
and ramp.
 Check that you don’t
miss out any pax and
escort the
UNM/MAAS.
 SRA to be handed
over to the ramp staff
 Be ready at the gate
15mins before DEP

16. Ramp
 Region of Aircraft
Movement and
Parking
 Go according to the
rules of DGCA
requirements
 Be 15mins before
ETA
 Be in co-ordination
with all the
departments

17. Arrival
 BE at the arrival 10 mins
before the flight timing.
 Keep with you a PIR
book if required and feed
in all the required
information
 Have the information of
any MAAS/UNM or sp.
Requirement before the
arrival of flt
 See to it that you check
all the possible places
before making a PIR

18. Thank You
By: Dharesh Thakkar
Prepared Exclusively for students
of Aviation.