entry-level role completing basic tasks
Associate: mid-level role with more responsibility
Analyst: advanced role with leadership potential
Delivery Center: our partners who house and manage workers
Supercenter: large delivery center with multiple teams
Microtask: discrete digital work units like data entry, image tagging
Project: collection of related microtasks for a specific client
Household: all individuals living under one roof and eating from the same pot
Dependent: individuals financially dependent on the worker
Living Wage: income required to meet basic needs like food, shelter, education
Poverty Line: income threshold below which one is considered poor
The Problem With Gifting Circles - It isn't a Gift or a CircleAmber Bieg
Have you ever been invited to a Women's Gifting Circle? I have been invited three times in the past few months. In the past few weeks more than five of my friends have been invited by multiple groups. "Gifting Circles" are not circles and the "gifts" are not gifts. These groups are illegal pyramid structures.
Learn more about the details, structure and non-viability of Gifting Circles. I describe in detail how they operate and ultimately fail. They neither create abundance nor empower women. These systems need to stop. We need REAL, sustainable economic empowerment opportunities for women, not scams.
This annual report outlines the key accomplishments and milestones Samasource achieved in 2011 with the generous support of our funders, donors, partners and clients. For more information, please visit www.samasource.org.
The Problem With Gifting Circles - It isn't a Gift or a CircleAmber Bieg
Have you ever been invited to a Women's Gifting Circle? I have been invited three times in the past few months. In the past few weeks more than five of my friends have been invited by multiple groups. "Gifting Circles" are not circles and the "gifts" are not gifts. These groups are illegal pyramid structures.
Learn more about the details, structure and non-viability of Gifting Circles. I describe in detail how they operate and ultimately fail. They neither create abundance nor empower women. These systems need to stop. We need REAL, sustainable economic empowerment opportunities for women, not scams.
This annual report outlines the key accomplishments and milestones Samasource achieved in 2011 with the generous support of our funders, donors, partners and clients. For more information, please visit www.samasource.org.
Making the Case for Impact Sourcing - SamasourceLeila Janah
Impact Sourcing is a new type of business process outsourcing (BPO) that aims to create jobs for individuals with limited opportunity in rural or economically depressed communities. There are a number of new studies which show the significant business benefits for companies that partner with Impact Sourcing providers, including significant cost savings and proven social benefits. Additionally, Impact Sourcing can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what traditional providers can offer. It is estimated that 40% of companies currently outsourcing to traditional BPOs will allocate at least 25% of their budget toward Impact Sourcing providers by 2015. As a pioneer in Impact Sourcing, Samasource has connected over 3,700 poor women and youth across 9 countries to nearly $3 million in living wages. This work is sourced from some of the world's biggest enterprises including Google, Microsoft, Intuit, and LinkedIn. In this presentation, we explain what Impact Sourcing is, the benefits to clients and beneficiaries, and the forecasted growth of the industry.
Présentation de l'offre de service des missions locales en 5 pages avec les différentes étapes du parcours d'un jeune. La présentation indique aussi la valeur ajoutée que peuvent apporter les missions locales dans les relations avec les entreprises. Cette présentation est un extrait des travaux menés sous l'égide de l'ARML-IdF réalisés avec les missions locales franciliennes, le Pro Bono Lab et Accenture.
La digitalisation de l'économie et ses impacts sur les marchés du travail - Christophe Degryse (Senior Researcher ETUI).
Présentation à la conférence Eurocadre - Octobre 2016 - Paris
The seminar analysed more depth about the issue of certain occupational hazards (cancers, musculoskeletal disorders) and whether or not male and female employees are likely to have control over the way in which they return to work.
After a plenary session, three workshops are planned on the following themes: ‘Gender and occupational cancers’, ‘Gender and MSD (musculoskeletal disorders)’, ‘Gender and returning to work’.
Altaide Conférence "Impact du digital sur les entreprises" 0116ALTAIDE
Face à la montée de "l'uberisation" "Airbnbisation" de la société pourquoi les entreprises passe au digital / e-commerce. Quels sont en 2016 les facteurs clés ? Comment optimiser son organisation pour intégrer la culture digitale ?
28 services e-recrutement innovants !
Quelles solutions sont les vraies innovations de rupture en recrutement ?
Quelles nouvelles fonctionnalités faut-il ajouter aux cahiers des charges ?
Voici une liste de services e-recrutement qui pourraient répondre à vos nouveaux besoins et mêmes à ceux insoupçonnés !
28 applications web sélectionnées selon 6 grands axes d'innovation :
- Candidates Relationship Management (CRM) pour l'intégration et l'automation
- Sourcing et recherche sociale des candidats
- Brandification
- Mobile et Cloud RH
- Évaluation des talents et habiletés (Gamification)
- Données prédictives (Analytics, Smart Data, Big Data ou Data Recrutement, Algorithmic Assessement)
Présentation du réseau des Missions Locales Franciliennes et de l'Association Régionale des Missions Locales utilisée lors de la conférence réussir l'impact sourcing du 10 mars 2016 : Atelier 2 "Qui motiver pour trouver un emploi ? "
Making the Case for Impact Sourcing - SamasourceLeila Janah
Impact Sourcing is a new type of business process outsourcing (BPO) that aims to create jobs for individuals with limited opportunity in rural or economically depressed communities. There are a number of new studies which show the significant business benefits for companies that partner with Impact Sourcing providers, including significant cost savings and proven social benefits. Additionally, Impact Sourcing can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what traditional providers can offer. It is estimated that 40% of companies currently outsourcing to traditional BPOs will allocate at least 25% of their budget toward Impact Sourcing providers by 2015. As a pioneer in Impact Sourcing, Samasource has connected over 3,700 poor women and youth across 9 countries to nearly $3 million in living wages. This work is sourced from some of the world's biggest enterprises including Google, Microsoft, Intuit, and LinkedIn. In this presentation, we explain what Impact Sourcing is, the benefits to clients and beneficiaries, and the forecasted growth of the industry.
Présentation de l'offre de service des missions locales en 5 pages avec les différentes étapes du parcours d'un jeune. La présentation indique aussi la valeur ajoutée que peuvent apporter les missions locales dans les relations avec les entreprises. Cette présentation est un extrait des travaux menés sous l'égide de l'ARML-IdF réalisés avec les missions locales franciliennes, le Pro Bono Lab et Accenture.
La digitalisation de l'économie et ses impacts sur les marchés du travail - Christophe Degryse (Senior Researcher ETUI).
Présentation à la conférence Eurocadre - Octobre 2016 - Paris
The seminar analysed more depth about the issue of certain occupational hazards (cancers, musculoskeletal disorders) and whether or not male and female employees are likely to have control over the way in which they return to work.
After a plenary session, three workshops are planned on the following themes: ‘Gender and occupational cancers’, ‘Gender and MSD (musculoskeletal disorders)’, ‘Gender and returning to work’.
Altaide Conférence "Impact du digital sur les entreprises" 0116ALTAIDE
Face à la montée de "l'uberisation" "Airbnbisation" de la société pourquoi les entreprises passe au digital / e-commerce. Quels sont en 2016 les facteurs clés ? Comment optimiser son organisation pour intégrer la culture digitale ?
28 services e-recrutement innovants !
Quelles solutions sont les vraies innovations de rupture en recrutement ?
Quelles nouvelles fonctionnalités faut-il ajouter aux cahiers des charges ?
Voici une liste de services e-recrutement qui pourraient répondre à vos nouveaux besoins et mêmes à ceux insoupçonnés !
28 applications web sélectionnées selon 6 grands axes d'innovation :
- Candidates Relationship Management (CRM) pour l'intégration et l'automation
- Sourcing et recherche sociale des candidats
- Brandification
- Mobile et Cloud RH
- Évaluation des talents et habiletés (Gamification)
- Données prédictives (Analytics, Smart Data, Big Data ou Data Recrutement, Algorithmic Assessement)
Présentation du réseau des Missions Locales Franciliennes et de l'Association Régionale des Missions Locales utilisée lors de la conférence réussir l'impact sourcing du 10 mars 2016 : Atelier 2 "Qui motiver pour trouver un emploi ? "
Higher margins and improved profitability are a direct result of the proper calculation of indirect rates and the maximum recovery of all costs incurred. Classification of costs, the identification of correct and allowable allocation methods and accurate mathematical formulas are critical in the proper calculation of indirect rates. This session will focus on the most common cost pools utilized by government contractors and a single rate approach to indirect rates. We’ll describe the composition of each cost pool, explain the acceptable allocation bases, and walk you through a few calculation examples. Every participant receives access to an online indirect rate calculator and downloadable tool.
CPA Academy Webinar: Fundamentals of Indirect RatesRobert E Jones
Proper calculation of indirect rates ensures maximum recovery of all costs incurred which equates to higher margins and improved profitability. The proper calculation of rates requires classification of costs, identification of correct and allowable allocation method, and accurate mathematical formulas. This session focuses on the most common cost pools utilized by government contractors and a single rate approach to indirect rates. We’ll describe the composition of each cost pool, explain the acceptable allocation bases, and walk you through a few calculation examples.
Learning Objectives:
1. List the 5 basic cost pools
2. Describe the composition of each cost pool
3. Identify acceptable allocation bases and methods
4. Execute proper calculation of indirect rates
5. List tips for full cost recovery
Nonprofit Technology Conference: Empowering the Poor Through Remote WorkLeila Janah
Presentation made to the 2009 Nonprofit Technology Conference in San Francisco, CA. Moderator: Barbara Kelly, Ammado; Scott Sugiura, Give2Asia; and Tracy Iseler, Accenture
Remote work can help end poverty. Learn how in this presentation by Leila Chirayath Janah of Samasource. For more information, visit www.sourceoutpoverty.org
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
2. REPORT OVERVIEW
BREADTH OF IMPACT
WORKER COUNT, DIRECT IMPACT, EARNINGS, GEOGRAPHIES, COUNTRIES, DELIVERY CENTERS
DEPTH OF IMPACT
KEY CRITERIA, NEW WORKER PROFILE, IMPACT ON WORKER, RECENT WORKER STORY
APPENDIX
M&E SYSTEM OVERVIEW, DC PARTNERSHIP, TERMINOLOGY
3. BREADTH OF IMPACT
WORKER COUNT
DIRECTLY IMPACTED: TOTAL BENEFICIARIES
WORKER EARNINGS
KEY GEOGRAPHIES
WORKERS BY COUNTRY
4. CUMULATIVE WORKER COUNT: CONTINUED GROWTH
4000
3,454
3,033
2,536
2,133
2012 Q1 2012 Q2 2012 Q3 2012 Q4
+ 421 Cumulative Workers (+13.9%) vs. Q3
+ 1,543 (+80.7%) vs. last year
Target for 2013: 5,000 Cumulative Workers
5. DIRECTLY IMPACTED: TOTAL BENEFICIARIES
14,161
Dependents
12,435 Workers
10,398
8,745
10,707
9,402
7,862
6,612
2,133 2,536 3,033 3,454
2012 Q1 2012 Q2 2012 Q3 2012 Q4
Samasource has directly impacted 14,161 individuals
Approximately 90% of Samasource workers have one or more income dependents
The average worker has 2.3 household dependents and 1.3 non-household dependents
6. WORKER EARNINGS
$481K
Delivery Center Earnings
$413K Worker Earnings
$288K
$198K
$240K
$207K
$144K
$89K
2012 Q1 2012 Q2 2012 Q3 2012 Q4
The immediate monetary impact to our workers includes wages, benefits, and meals/transport*
We now track total worker earnings, in addition to total DC earnings
7. KEY GEOGRAPHIES: NEW SITE IN GULU, UGANDA
Major operations: Nairobi, Kampala, Gulu, Kolkata, Jharkhand, Port-Au-Prince
Growth expected in India and Uganda
SamaUSA will launch next quarter in Bayview, CA
8. WORKERS BY COUNTRY: GROWING IN UGANDA
KENYA: 2,395
INDIA: 571
624 UGANDA: 303
OTHERS: 218
55
274 72
297
146
248
1,771
ACTIVE WORKERS
PREVIOUS WORKERS
Current Workers breakout: 50.3% in Kenya, 23.9% in India, 20.0% in Uganda, 5.8% in all others
Growth over Q3: +8.8% in Kenya, +9.0% in India, +161.2% in Uganda, +13.5% in all others
In Q4, Uganda ramp was driven by TB Uganda and SINFA (Internet Now!)
12. DEPTH OF IMPACT
NEW WORKER PROFILE
FIVE MONTH IMPACT
COMMUNITY IMPACT FINDINGS
POST-SAMASOURCE OUTCOMES
WORKER STORIES
13. NEW WORKER PROFILE: WE GIVE WORK TO THE POOR
WORKER WORKER HOUSEHOLD (HH)
Age: 25.5 Total HH Income: $33.0/day (PPP)
Female: 54% Size of HH: 5.5 in Kenya, 8.1 in Uganda
Unemployed or Underemployed: 92% HHs With No Savings: 54%
Fully Unemployed: 45% HHs with Outstanding Loans: 36%
Previous Income (Kenya): 392KSh/day*
*This is over 25% below the Kenyan ‘living wage’
Over 90% of incoming workers were unemployed or under-employed before Samasource
Previously under-employed workers work less than 20 hours/wk in casual work or part-time office work
Based on HH income, our average worker and dependent(s) were living on less than $4/day (PPP)
All entering worker data in 2012 Q4
Approximate total sample size of 300 between Kenya and Uganda
14. 5 MONTH IMPACT: WORKERS DOUBLE THEIR INCOME
BASELINE FOLLOW-UP IMPROVEMENT
INCOME
Average Income/day 392KSh 840KSh +114.3%
Income Stability (20+ hrs/week) 51.2% 82.5% +61.2%
HEALTH AND OUTLOOK
Overall Physical Health 76.1% 86.1% +13.1%
Self-Confidence (rated “Excellent”) 32.5% 40.2% +24.0%
“I have [gained] important skills on how to relate and interact with different people. I have learnt to work with
minimal or no supervision. I have supported my family in educating my young brothers who are still in secondary
school.” Peter M., 25 years old, works at HCC
“Working at Adept has been of great benefit to me. I am a student and coming from a poor background, life in
campus has proven to be hard. With the job, I am now able to cater for my expenses and buy some assets such as
a PC. This will go a long way in contributing to my studies... the experience gained such as hard work and working
under strict deadlines will also be important to my future prospects.” James G., 23 years old
All entering and follow-up worker data in 2012 Q4
Approximate total sample size of 300 between Kenya and Uganda
15. SAMASOURCE IMPACTS LOCAL COMMUNITIES
A Samasource job empowers our beneficiaries to engage with their communities
• Our workers are more likely to participate in their communities’ political processes (i.e. voting)
• Our workers see themselves are valuable members of their communities because of the confidence,
dignity, and self-respect they have gained - this effect is even more pronounced for women
Samasource infuses new capital into poor economies which benefits local businesses
• In Nairobi, we have found that small local businesses such as food stalls and transportation
companies have emerged and flourished. This is directly due to the presence of Samasource.
See “Mircrowork for Macro-gains” research paper, Sharanappa & Janah (2010)
16. POST-SAMASOURCE: WORKERS GET GOOD JOBS
Samasource equals effective bridge employment to the formal economy; our workers tell us that the
work experience, soft skills, and technical skills they gain from Samasource enables them to not only
obtain their next jobs but succeed in them.
• 75% of our workers graduate from Samasource into better outcomes: our workers generally go
into similar computer-based work, further education, or entrepreneurial activities
• 20% of our workers get promoted within 6-12 months at our work centers: these workers take
on higher-level and higher-pay positions such as Team Leads and QA supervisors, gaining new
experience in management, leadership, and training
Samasource has begun collecting more extensive and systematic data on Post-Samasource
outcomes. By mid-2013, we will have more robust data on where workers go and what they do after
Samasource. Expected data includes company type, skills required, pay level, role type, etc.
Follow-up worker survey data from Kenya, Uganda, and India, 2012 Q4
Approximate total sample size of 300
17. POST-SAMASOURCE: WORKER STORY
ELIZABETH N., 26
Delivery Center and Tenure 200
Daproim, December 2010 - October 2011
150
Changes in income
100
Prior to Samasource: full-time university student
Started at 9k KSh/month ($105)
Was promoted to QA agent in April 2011 50
When left, making 17k KSh/month ($198)
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Life now
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Working as freelance production manager
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Doing freelance writing on oDesk
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Pre
Quote
"[Samasource] opened me up to a new way of
thinking. I realized there was so much online... I
decided to get into business and be an employer.
I have 3 guys working online now."
18. POST-SAMASOURCE: WORKER STORY
KEVIN K., 30
200
Delivery Center and Tenure
Technobrain Kenya, May 2011 - November 2011 150
Changes in income, skills 100
Made 15k KSh/month at TB ($174)
Now makes 28k KSh/month in freelance contract 50
writing ($325)
0
Life now
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Likes writing, wants to continue to write as a career
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Quote
Po
Sa
"The job at Samasource directly led me to that work...
I was able to learn more, it's like a school - I compare
it to a school."
21. M&E SYSTEM: HOW WE MEASURE IMPACT
START 5-6 MONTHS 9-12 MONTHS 1-2 YEARS+
BASELINE FOLLOW-UP EXIT POST-SAMASOURCE
Online Survey Online Survey Exit Survey Mobile/Facebook
Assessment Tests Assessment Tests
Household Survey
New data in Q4: follow-up online data (changes in income, skills, expenditures, outlook), baseline
assessment of ICT and English skills, household surveys in Kenya, and updated exit survey data
Expected data in 2013: follow-up assessment of ICT and English skills, household surveys in
Uganda, Team Leads survey, post-Samasource outcomes (Kenya, India)
Measurements in blue are administered via the SamaHub on all workers
Measurements in grey are administered on an ad-hoc basis for a random subsample of workers
23. 2013 DC PARTNERSHIP: ALIGNING GOALS AND NEEDS
OBJECTIVE
To assess, improve, and maximize impact for our workers with our delivery centers
KEY PROCESSES
Wage audits
2013 MOU implementation
SamaLab program learnings
Recruiting partner management
ICT training partner management
Integrated DC communication
DC worker hiring support and auditing
Project specific training
24. TERMINOLOGY: KEY DEFINITIONS
Workers: agents completing tasks on the SamaHub
Team Leads: agents reviewing submissions - often former Samasource workers
Total Workers: combined total of workers and team leads
Cumulative: cumulative total workers including pre-SamaHub estimates
Active: agents who have signed in within a certain time period