Salim Said Al-Rawahi is an Omani national born in 1985 who has over 15 years of experience in customer service, billing, and IT roles at Ooredoo in Oman. He holds a bachelor's degree in mobile computing and various training certificates. He is currently an IT Change Management Administrator at Ooredoo where he leads testing efforts and ensures high quality software releases.
Hi,
Please find attached my CV, I’m Oracle Certified - CC&B Implementation Specialist with 8 years’ experience and 5 projects implementations (full life cycle), three in UAE and two in KSA. Currently implementing CC&B 2.4 for Sharjah Water and Electricity Authority (SEWA)
I have experience in the following areas:
• Prepare functional designs as per business requirements
• Provide Orientation Training to the users.
• Configure and perform unit tests as well as assists the users in the UAT phase.
• Builds a strong relationship with business experts and translates business requirements into system requirements and system settings.
• Documents business requirements and analyzes impact of the changes.
• Involves in implementing solutions, advising and supporting system users.
• Prepare training materials for CC&B and provide user training for the same
• Testing detailed functional designs for business solution components
• Prepare UAT, FAT test scripts and provide testing for the same
Looking forward hearing from you soon.
Thanks and Regards
1. Salim Said Al-Rawahi
Personal Details:
Date of Birth: 14 March, 1985
Place of Birth: Muscat
Family Status: Single
Nationality: Omani
Home Address: Al Ansab
Contact Number: +968 95103399 & +968 96060060
Education:
• Secondary school certificate, Ruwi Secondary School, Muscat, Sultanate of
Oman, 2002/2003.
• English writing course in Capital Institute, 2003.
• Certificate IV Engineering - Higher College of Technology.
• Bachelor Degree with Honors in Mobile Computing – Awarded by Staffordshire
University of United Kingdom - (Gulf College Oman).
Training:
• Project Management Certificate – Ooredoo.
• Communication Skills – Ooredoo.
• Team Building Mta – Ooredoo.
• Overcoming Objections Nailing the Sale – Ooredoo.
• Advanced Collection Training Programme (Institute of Credit Management) –
Ooredoo.
• Collection Skills Training Programme – Ooredoo.
• Debts Recovery Management – Business Avenue Training Center.
• Advanced MS Excel – College of Banking and Financial Studies October 2014.
• Credit Risk Analysis Programme – Ooredoo.
• Receivable Management – Ooredoo.
• Motivation Skills – Ooredoo
• Giving and Taking – Ooredoo
• Problem Solving – Ooredoo
2. Work Experience:
1. IT Change Management Administrator in Omani Qatari Telecommunication
Company (ooredoo) April 2016
• Undertaking business projects & process review and suggest updates.
• Reviewing Requirement Specification Document and Design Document before
writing test cases.
• Designing the test cases based the design document.
• Participating in the solution design of customization required to implement
change requests.
• Reviewing the impacts of the new releases on existing functionalities in the
system and generate test cases for them.
• Uploading the test cases to HP Application Lifecycle Management tool and
Quality Center and link them with business requirements to track the progress of
the project.
• Leading and organizing UAT sessions where the technical changes are explained
and demonstrated to the business users.
• Obtaining business users approval for UAT.
• Assuring high quality release in Production by making sure all bugs raised from
the testing stage are fixed and re-tested.
• Ensuring that all deployments and code merge are done on three environments
(UAT, QA and Production).
• Capturing all defects and bugs and report them into the Defect Tracker
• Archiving testing status reports for auditing purpose.
• Prioritizing and planning the production defects testing with Application team.
• Arranging weekly reports with my team and section head to present the progress
of the projects.
2. Senior Billing Specialist in Omani Qatari Telecommunication Company
(ooredoo) since July 2011 as.
• Team’s management, including reporting on performance and targets, team
planning.
• Creating daily, weekly and monthly reports using MS Excel and Powerpoint.
• Management reports generation and data quality assurance for the billing team.
• Responsible for the receivables when it comes to billing.
• Assisting clients to reach a reasonable settlement modality.
• IT-Billing Business partner, assuring all billing system issues are reported and
handled within agreed SLA with IT department.
• Quality assurance on accounts from the billing risk and compliance point of view.
3. • Plan, coordinate meetings for the team and cross functional gatherings and
decimate action points and meeting directives.
• Created Black List Remove PCID which is used by Customer Service and Sales
Champions to remove customer’s from Black List easily after paying the late
payments or write-off amount.
3. Participated in Fixed Line Project (WiMax) with Application Support
(Change Management Team) in Omani Qatari Telecommunication Company
(ooredoo).
• Doing sanity check on CSI-User Acceptance Testing on each function related to
fixed line.
• Finding bugs from the test and report them.
• Retest the latest release to make sure that reported bugs are fixed.
• Making sure that same functions tested in UAT are working properly in
production.
4. Sales Advisor in Omani Qatari Telecommunication Company (ooredoo)
starting from July 2008.
• Providing suitable products and services required by customers.
• Escalating customers complaints to the concern department, follow it up and
closing after solving them.
• Upgrading modems and WiFi routers and resetting them.
• Daily reconciliation and monthly stock take.
• Maintain self-service machine.
• Arranging monthly performance report.
5. Customer Service Agent in Omani Qatari Telecommunication Company
(ooredoo) starting from 1st
of July 2006.
• Receiving customer’s inquiries or complaints.
• Provide suitable product or service.
• Solve customer issues or report them to the concern department.
• Arranging monthly meetings.
• Presenting performance report to the team members.
• Acting team leader.
6. Billing & Finance Administrator (Temporary) from 1st
of June to 30th
of
June.
4. • Adding products to postpaid accounts.
• Increasingdecreasing credit limit.
• Terminating and reactivating postpaid accounts.
• Following up payment issues and solve them.
• Assisting customers if they have any doubt about their bills.
• Barring and unbarring accounts.
• Generating payment reports and check pending payments.
7. Customer service (Call Center & Activation Department Agent) in Omani
Qatari Telecommunication Company (ooredoo) since 7th
of Feb 2006 to 30th
of May.
• Receiving customer’s inquiries or complaints.
• Provide suitable product or service.
• Solve customer issues or report them to the concern department.
• Arranging monthly meetings.
• Activating prepaid accounts which are sent from premium dealers.
Technical skills:
• Developing mobile applications using Eclipse development tool.
• Prepare documents using Microsoft package (Word, Excel, Power point, Access,
and Front Page).
• Familiarity with Oracle and SQL database.
• Managing LAN and WLAN networks.
• Programming using Java.
• Expert level knowledge in document management.
• Installing network components.
• Managing domain controller.
• Maintaining and installing windows operating system.
• Installing printers and scanners.
• Setting routers and modems.
Personal Skills:
• Ability to interact effectively with people of different cultures and background.
• Reliable and punctual in all aspect of my employment.
• Well familiar with local landscape and places.
• Excellent team player.
5. • Ability to work without supervision.
• Fast learning at workplace.
Languages:
• Arabic (writing & speaking & typing)
• English (writing & speaking & typing)
HOBIES:
• Traveling
• Reading
• Sports
• Internet browsing
• Electronics
6. • Ability to work without supervision.
• Fast learning at workplace.
Languages:
• Arabic (writing & speaking & typing)
• English (writing & speaking & typing)
HOBIES:
• Traveling
• Reading
• Sports
• Internet browsing
• Electronics