This document provides a summary of Aqeel Hadi Al Sayegh's qualifications and experience working as an Assistant Manager for Cards, E-Payment and Fraud Monitoring Systems at Bank Muscat in Oman since 2013. It outlines his responsibilities managing various payment systems, implementing changes, and resolving issues. It also lists his achievements in setting up new banking products and systems, as well as education, training, and interests outside of work.

1. Aqeel Hadi Al Sayegh
Mobile Number: +968 9225 2216
E-mail Address: Aqil.alsayegh@gmail.com
Address: Oman - Muscat
Date of birth: 26/03/1981
Nationality: Saudi
Key Achievements
• Setup of Priority Banking, Corporates, Private Banking and Women Credit Cards products on the Cards
Management System, Authorization System and Fraud Monitoring System.
• Implementation and testing of Chip Cards Technical changes on the Cards Management Syst em,
Authorization System, Cards Embossing System and Host Security Module (HSM) for EMV/Chip Cards
project over 3 months. The outcome was a successful smooth migration of credit cards to EMV without any
post-deployment issues.
• Design, implementation and testing of the solution for High Availability E-payment and authorization
systems.The solution put a benchmark of 99.5% systems availability in 2014.
• Played a major role in the Disaster Recovery Systems Setup for Cards, E-Payments, Fraud Monitoring and
Cards Embossing Systems.
• Interface Files Certification between Core Banking Systemand Cards Management Systemduring the Core
Banking SystemMigration Project.
• Testing and successful implementation of the interfaces' changes required for the integration between the
POS terminals Switch and the Debit Host/ATMs Switch.
• Certification, technical testing and deployment of payment schemes compliance patches since the year
2009. The patches have been deployed without any post-deployment issues since 2013.
• Technical testing and implementation of the technical changes required for E-Payment Systems for
MasterCard/Visa Cybersource Internet Payment Gateways.
• Technical testing and deployment of revised Fraud Monitoring Rules set on Fraud Monitoring System. The
new rules set increased the efficiency of fraud monitoring operations by eliminating false alerts cases.
• Setup of Co-branded and Islamic Credit Cards products on the Cards Management System, Authorization
System and Fraud Monitoring System
• Technical testing and successful implementation of the technical changes required for the credit cards
enrolment in Verified by Visa and SecureCode for secured e-commerce transactions. This project
decreased the e-commerce transactions fraud losses for credit cards by 99%.
• Successful Implementation and testing of the technical changes required for the integration of Cards
Systems and Mobile Banking and IVR/Internet Banking e-channels.
• Played a role in the post-shifting support of the Cards & E-Payment Systems as part of the Data Centre
shifting project.

2. • Testing/certification of the technical changes required for routing the GCC Debit Cards transactions on
POS terminals to OmanNet switch.
• Resolving more than 300 issues on Cards Management System, Authorization System, Cards Embossing
System and Fraud Monitoring System.
• Played a major role in the successful migration of TSYS Prime, Online and Fraud Guard Systems from
version 3 to version 4.
Awards
• First place winner of (Ibdaa) innovation contest for the best idea to increase the organisation profit (2014 -
Second Quarter).
• Winner of appreciation award of (Ibdaa) innovation contest for the idea submitted to cut the costs of the
daily operations (2014 - Third Quarter).
• Winner of Service Quality Award for the support ofCards and E-Payment Systems (2015)
• Winner of appreciation award of (Ibdaa) innovation contest for the submitted idea of using customer data to
increase sales (2015 - First Quarter).
Employment
Bank Muscat (September 2008 - Present)
September 2008 - December 2012:Officer - Cards, E-Payment and Fraud Monitoring Systems
January 2013 - Present : Assistant Manager - Cards, E-Payment and Fraud Monitoring Systems
Job Description
Overall Responsibility
• Attending Service calls related to Credit Cards/E-Payment Systems:
• Prime Application
• Online Application
• Fraud Guard Application
• POS Interface
• Ensuring 24 X 7 services of the Payment Systems
• Implementing change requests related to the Payment Systems
• Coordinating with different vendors to fix problems or implement changes when necessary.
The support member will use IT department’s methodology for the Software Development Life Cycle including any
Software Engineering tool. This will result in the team maintaining the original requirements as well as
enhancements of any application that is developed in-house.

3. The support member will also be responsible for integrating upgrades released by any third party applications under
the guidance of the domain manager.
Must coordinate with the respective domain manager's in resolving issues and disputes.
Must make sure that regular updates on progress are conveyed to the respective domain manager.
Must make sure that high quality deliverables and work-products are provided and meet commitments for the
schedule.
Specific Responsibilities
• System Maintenance
• All application maintenance is undertaken and executed.
• Must ensure that a detailed impact analysis of any change requestis carried out.
• System Enhancements
• The support team will use the Bank’s methodology for the Software Development Life Cycle
including any Software Engineering tool it. necessary.
• Must set milestones for the activities undertaken to improve the overall performance and
coordinate between various groups within the software development team.
• Projects
• Coordinate with the Project Manager in the implementation of new Software Support related
projects, products,and services.
• Liase with the Project Manager for timely completion of tasks as per the set rules of Bank’s
Quality Management System.
• Achieve well-documented and controlled development assuring clarity and transparency is
maintained.
• Must maintain proper control for all Development within the agreed quality parameters.
Education and Qualifications
1998 - 2004 Health & Medical Science - College of Medicine - Sultan Qaboos University
2004 - 2008 Bachelor degree in Computer Science & Minor in Business Administration - College of Science -
Sultan Qaboos University
Training
• Oracle University Developer Training Program (2004)
• Oracle 9i SQL module

4. • Oracle 9i PL/SQL Module
• Oracle 9i Developer - Oracle Forms Module
• Oracle 9i Developer - Oracle Reports Module
• TSYS Fraud Guard System Training - December 2008
• Presentation Skills - January 2009
• Project Management - June 2009
• Oracle Log Features for Administrators - August 2009
• ITIL Foundation Training (Certification completed)- December 2009
• Outbound Management Training - March 2010
• Equip Yourself with Emotional Intelligence - November 2010
• The Challenge of Change - January 2011
• UNIX Administration Training - June 2011
• MasterCard Risk Managment - March 2012
• TSYS Online SystemTechnical training - June 2013
• Time Management - March 2014
• Introduction to Payment Systems and Banking Infrastructure - February 2015
• Card Payments Issuing and Acquiring - February 2015
• EMV Training (Advanced) - February 2015
• Mobile Commerce MasterClass (Advanced Expert) - April 2015
Hobbies and interests
• Photography
I love landscape and street photography. This hobby is a source of inspirations for me.
Photography taught me to see the world from different perspectives.
• Technology
I spend most of my time reading technology news. Technology innovations attract my attention.
They inspire me to create technology based solutions for the problems we face everyday.
• Calligraphy
I admire the beauty of the lines and the curves of Arabic letters. The calligraphy pen is my hand
mate. I learned from it that the connections between the different points can bring a beautiful
gallery. I reflected that on my relationships with the people around me.
• Weights lifting
Built my confidence to challenge myself to improve and progress.

5. • Reading
Reading boosts my creativity and simulates my thinking in many ways. It provides me with a
channel to learn from the experiences of others.
References
Available on request