Kenneth Mutugi Mutuma has over 20 years of experience in ICT management, administration, and teaching. He holds a Bachelor's degree in Business Information Technology and various IT certificates. His career has included roles as Assistant ICT Manager, Systems Administrator, Accountant, Quality Assurance Manager, and ICT Manager. He has strong skills in network administration, database management, software installation, computer repairs, and training users. His experience spans organizations such as hospitals, banks, and NGOs.

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DETAILED CURRICULUM VITAE
PERSONAL DETAILS:
Name: Kenneth Mutugi Mutuma
Current address: P.O Box 1190 – 60200, Meru - Kenya
Tel: +254-724- 626- 512 / +254- 732- 284- 625
E-mail address: kenneth.mutugi07@gmail.com
Gender: Male
Date of birth: 18th
February 1973
OBJECTIVE:
To administer the ICT (Information Communication Technology) system and ensure it’s most
efficient utilisation in the present and future dynamic society.
EDUCATION:
YEAR INSTITUTION QUALIFICATION/CERTIFICATE
2010 – 2012 Kenya Methodist University Bachelor of Business Information
Technology
March 2008 Institute of Advanced Technology
[Nairobi]
CompTIA N+ Certified
2002 – 2003 Institute of Advanced Technology
[Nairobi]
1. Microsoft Office applications
certificate.
2. User Support Profession [A+]
certificate.
3. Network Support Specialist [N+]
certificate.
1995 - 1996 Murang’a University College of
Technology
Accounting Technicians Certificate
[KATC Final]
1989 – 1992 Kanyakine High School K.C.S.E C+ [Plus]
1983 - 1988 Kiamakoro Primary School K.C.P.E
1980 - 1982 Chaaria Primary School Transferred to Kiamakoro Pry Sch
OTHER SHORT COURSES:
1. Customer Care and Effective Communication.
2. Stress Management and Managing Conflicts at working places.
3. Records and Information Systems.
4. Strategic Planning.
5. Monitoring and Evaluation.
6. Management skills for managers.

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EMPLOYMENT:
YEAR INSTITUTION POSITION
AUG 2015 - CURRENT MMH SACCO Ass. ICT Manager
JUN 2015 - AUG 2015 Shamah Agencies - Maua. Systems Administrator
JAN 2015 – JUN 2015 Faulu DTM Bank - Meru. Direct Sales Representative
MAR 2014 – DEC 2014 Tana Trading Company -
Nairobi.
Accountant
AUG 2013 - FEB 2014 One Acre Fund Kenya -
Bungoma.
Quality Assurance Manager
AUG 2012 - AUG 2013 One Acre Fund Kenya -
Bungoma.
ICT Manager
APR 2003 – AUG 2012 Maua Methodist Hospital –
Maua.
ICT Manager
MAR 2000 – MAR 2003 Maua Methodist Hospital -
Maua.
Accounts Clerk
AUG 1999 – FEB 2000 DoubleKwik Auto Services Ltd.
– Nairobi
Accounts Clerk
1997 Electoral Commission of
Kenya
Registration and Polling Clerk
1994 K.P.C.U - Sagana. Casual employee as Milling Clerk
OTHER PART-TIME EMPLOYMENT:
MAR 2011 – MAR 2012 Kenya Institute of Management (Maua Campus).
Part-Time lecturer training in; Computer Applications, Computer Applications in Management,
Management Information Systems
MAR 2011 – AUG 2012 School of Nursing (Maua Methodist Campus).
Part-Time lecturer training in; Computer Applications, Computer Applications in Management,
Management Information Systems
AUG 2013 – DEC 2013 Dominion Computer College (Bungoma Campus).
Part-Time lecturer training in; Computer Applications, Computer Applications in Management,
Management Information Systems

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EMPLOYMENT DUTIES AND RESPONSIBILITIES:
AUG 2015 – CURRENT - Ass. ICT Manager - MMH SACCO - Maua
• Daily system backups for both before and after end of day procedure.
• Loading the database for the branch tellers.
• Running the system i.e updating daily transactions on the FinSacco system.
• Running the End of month procedures.
• Ensuring that the bridge is running always to enable customers to make ATM transactions.
• Ensuring the generator is always ready for continued power supply in case of power failure.
• Printing of pass cards, SaccoLink and m-wallet application forms.
• Applying for Sacco Link Cards for the customers.
• Linking of Saccolink cards into the Finbridge Administrator module.
• Charging of already received Saccolink cards before issuing them to customers.
• Sending messages to customers, whose Saccolink cards have already been received,
linked and charged.
• Maintenance of FinSacco system and Finbridge.
• Updating anti-virus to all the machines both the head office and the branches.
• Maintaining the computers.
• Assisting user on the computers and system usage where necessary.
• Checking, sending and printing of Sacco mails.
• Make technical consultations on behalf of MMH Sacco in case of FinSacco system,
Finbridge or Ceragon Link failure.
• And any other duty delegated by the IT Manager.
JUN 2015 - AUG 2015 - Systems Administrator - Shammah Agencies - Maua
 Managing the QuickBooks system used in the company.
 Assigning rights and privileges to the QuickBooks users.
 Doing daily backups.
 Reconciling the daily sales in the QuickBooks against the receipts and invoices.
 Computer repairs and maintenance.
 Software installation and maintenance and applying necessary updates and patches.
JAN 2015 – JUN 2015 - Direct Sales Representative - Faulu DTM Bank - Meru
 Marketing the bank products and services.
 Enrolling new customers and making follow-up for the prospective customers.
 Advising customers on products and services choice as per their needs and benefits.
MAR 2014 – DEC 2014 – Accountant - Tana Trading Company - Nairobi
 Managing the stock register, debtors register.
 Reconciling the stocks against daily sales and bankings.
 Organising the stock taking.

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AUG 2013 - FEB 2014 – Quality Assurance Manager – One Acre Fund Kenya - Bungoma.
Responsibilities in the Testing Section
 Maintaining an updated calendar for next system rollouts;
o Request to the developers the expected dates for the following rollouts.
o Set a level of importance according to the changes on the Front End.
o Coordinate the testing procedure: Receive Beta version, Perform test procedure,
send results, receive fixed beta version, perform full or smoke test procedure
depending on the bugs found. Write the processes
o Coordinate date for Independent tests
 Performing System Functionality test
o Perform full functionality test on the expected day according to the calendar.
o Send results at the end of the day to the developers.
o Provide a clear feedback for any more complex test cases.
o Identify which sections will need to be updated in the Test Document.
o Add new test cases on Test Document.
Responsibilities in the Information Section
 Managing the Roster database wiki site;
o Coordinate weekly meetings with wiki site team to organize updates and uploads
o Responsible of maintaining a glossary for all standard terms in the wiki site.
o In charge of uploading all content in the wiki site making sure that all sections
follow the standard structure and format.
o Updating the wiki site editing Tracking Document.
o Responsible of sending an email to the developers informing about the new
sections on the wiki site and make sure that the corresponding question marks
are made available on the Roster database.
 Receiving the user feedback
o In charge of gathering requests or feedback from the users regarding the User
Interfaces that One Acre Fund develops.
o Maintaining a database with all the requests and the state of the petition and
make sure that the petition has enough or strategic supporters from the
department involved before sending the formal request to the developers.
o In charge of following up the requests and sending the information necessary to
the users about any updates on the roster, approvals or disapprovals from the
developers.
 Tutorials
o In charge of creating and maintaining tutorials documents simulating different
stages of the season and other documents related to the User Interfaces that
One Acre Fund develops.
Responsibilities in the Technical Support Section
 In charge of installations of Roster or Books for all of One Acre Fund staff.
 Installing virtual machines as necessary for computers needing to run different operating
systems in one computer especially for the staffs running parallel test trial systems.
 Responsible of handling any technical issues from the users, as well as collaborate with
any relevant third parties for technical issues beyond 1st level.
 In charge of maintaining a “Troubleshooting” section in the wiki site and updating the
section with new errors and solutions.
 Guiding the Quality Assurance Associate to become the fully-fledged stand-in of the
Quality Assurance Lead and delegating the doing accordingly.
Responsibilities with the Local Server maintenance
 In charge of performing a basic maintenance of the local server.
 In charge of restoring the local server to match the production server using the
restoration tool.
 In charge of sending weekly email to the Technical Associate with a report of the state of
the local server.
 Managing daily backups by ensuring that all databases are synced appropriately every day.

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AUG 2012 - AUG 2013 - ICT Manager – One Acre Fund Kenya - Bungoma.
 Managing the One Acre Fund databases and maintaining a high level of user skills of the
same by offering training as necessary.
 Installing virtual machines as necessary for computers needing to run different operating
systems in one computer especially for the staffs running parallel test trial systems.
 Working closely with the Quality Assurance Team with core tasks being to manage, develop
standards for testing the databases and work closely with the testing team to make sure that
the databases are thoroughly tested before the roll out as well as making the rollout
schedules and time line.
 Organising and managing the Support Help Desk for IT Associates in Western and Nyanza
Regions to log support requests as they come in and periodically reviewing and
summarising the logs in order to improve the standard operating procedures and guidelines
for IT support.
 Managing and improving IT Associates tracking of computers and accessories assignment
and printer cartridge usage as well tracking the photocopiers toners usage.
 Finding and negotiating with service providers and suppliers to obtain the best value for
money for the services obtained and for expensive purchases (laptops, printers, etc.) and
documenting the general purchasing strategies.
 Creating and managing the schedule of regular visits to district offices for IT maintenance,
antivirus updates and other updates and a tool for tracking these visits.
 Working with Human Resource Manager to get “Laptop Contracts” in place which employee
signs on getting a laptop (e.g. when someone gets a laptop, they sign a contract agreeing to
treat it responsibly and agreeing to pay for repairs if they break it through gross negligence).
 Reviewing and improving current backup strategy for office computers. Put a clear system
in place and regularly test any backups made by IT Associates.
 Check-in weekly with the IT Associates i.e tracking their weekly work logs.
 Working with other departmental heads (Finance, Logistics, Monitoring and Evaluation) to
understand and prioritize longer-term IT needs.
 Managing network infrastructure both LAN and WAN by ensuring efficient usage and
enforcing security measures including managing the firewall.
 Providing additional support/labour as needed.

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APR 2003 – AUG 2012 - ICT Manager - Maua Methodist Hospital – Maua.
 Managing and maintaining the MS Windows Server 2008 Active Directory Domain
Controller.
 Managing and administering network operating system and perform all the hospital LAN
administration.
 Managing the HMIS (Hospital Management Information System) and maintaining a high
level of user skills of the same.
 Maintaining a high level of user skills with respect to the changing IT environment, e.g.
developing and conducting IT workshops, continuous staff training.
 Being the interface between the users and the manufacturers of the hospital's application
programs.
 Establishing and maintaining effective communications with the users aiming at the
continuous availability of the entire IT system as well as the quality of the computer skills of
the users.
 Collaborating with all Units in Charges in developing and maintaining the most efficient
systems approach.
 Maintaining the hospital's IT system comprising of the LAN and its accessories, the
computers, the peripherals, the application software, the operating system softwares and
the utilities.
 Performing the first level repairs of the hospital's IT system.
 Co-ordinating the repairs beyond the first level with suppliers, manufacturers etc.
 Managing and updating the IT policy and procedures and maintaining the working
standards.
 Advising the CEO and the Hospital Management Team (HMT) of new developments in the
IT industry with respect to possible benefits for the hospital.
 Testing and installing new hardware and software systems.
 Managing the e-mail server and administration including user account management.
 Managing and administering Internet Web Server, operating system and performing all the
WAN administration.
 Managing and maintaining daily backups as well as the monthly and end of year backups.
 Guiding the Deputy IT Manager to become the fully-fledged stand-in of the IT Manager and
delegating the doing accordingly.
 Guiding the IT trainees i.e. IT students on attachment.
 Convening the Computerization/IT Committee Meetings.
Other appointments.
 Chairman of the IT Department Unit meetings.
 Secretary of the Hospital IT Committee.
 Secretary of the Quality Improvement Team Committee.
 Secretary of the Staff Education and Training Committee.
 Indoor Games in charge of the Hospital Sports Club.
MAR 2000 – MAR 2003 Accounts Clerk – Maua Methodist Hospital - Maua.
 Worked as the salaries clerk. Prepared end of month staff salaries and other allowances
also the wages for casual employees using the PESA (Programs for Executing Standard
Accounting) Program.
 Maintained the hospital Debtors Ledger using MS Access database and PESA (Programs
for Executing Standard Accounting) Programs.
 Maintained Petty Cashbook and the cash float (petty cash).
 Maintained the Projects Accounts (Donations Accounts) using the QuickBooks software.
 Maintained the departments’ expenses vote books.

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AUG 1999 – FEB 2000 Accounts Clerk – DoubleKwik Auto Services Ltd. – Nairobi.
 Worked as the salaries clerk. Prepared end of month staff salaries as well as the wages for
casual employees.
 Maintained the Cashbooks.
 Maintained the Stocks Items Register.
 Prepared the Job Cards.
1997 Registration and Polling Clerk – Electoral Commission of Kenya
 Worked as the Senior Registration Clerk during the computerised voter’s registration.
 Worked as a polling clerk during the voting exercise.
1994 Kenya Planters Co-Operative Union - Sagana.
 Worked in the coffee milling in the clean coffee section.
 I was responsible of sorting, blending and packing coffee for export.

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ACHIEVEMENTS AND AWARDS.
1. December 2015, I designed and authored a website for social sharing
(www.comfortinspirations.co.ke ).
2. July 2015, I designed and authored a corporate website for MMH SACCO Ltd
(www.mmhsacco.co.ke ).
3. While working at One Acre Fund;
i.) I developed standard Test Document for testing the databases before roll out.
ii.) I developed Procedure Policies for the IT department.
iii.) I developed a roster wiki site that the staffs use to learn the roster database and the
processes involved in the One Acre Fund farmers enrolment, repayment, distribution
and audit.
iv.) I designed and oversaw successful implementation of “Computer Contracts” whereby
the staffs are required to sign a contract on receiving a laptop/notebook.
v.) I upgraded the internet infrastructure from WiMax to fiber in the 3 main office locations.
vi.) I improved the inventory database to track all the IT equipments movement.
vii.) I developed tracking sheets for printer and copier consumables, computer maintenance
checklists and the District visits tracking sheets.
viii.) I developed an online Help Desk database for the IT department for managing the
users support requests.
ix.) I was voted by staff to be a member of the Values Committee which oversees that the
staffs uphold the organization core values.
4. While working at Maua Methodist Hospital;
i.) I was recognised as one of the hospital preachers to lead the chapel devotions.
ii.) Before getting promoted to be ICT Manager, I saw successful implementation of Online
Payroll System while working as a Payroll Officer.
iii.) I designed and implemented the hospital LAN cabling infrastructure.
iv.) Oversaw successful implementation and continual improvement of HMIS.
v.) Designed and oversaw successful implementation of Inventory System to track all IT
equipments.
vi.) Proposed and succeeded to upgrade the internet infrastructure from dial-up to WiMax
to meet the needs of the hospital and especially for the Doctors use in knowledge
resource sharing.
vii.) I developed an Online Debtors System to track the hospital clients’ debtors.
viii.) I developed an online system to maintain vote expenses.
HOBBIES.
Video shooting and photography, kitchen gardening, reading formal magazines, travelling to
new places.

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REFERENCES.
1. Doris Kungania
Human Resource Personnel
Maua Methodist Hospital
P.O Box 63 – 60600
MAUA
Tel: 064-21003/21108
Mobile: 0725216993
Email: doriskungania @yahoo.com
2. Jenu Jaison
Chairman CSBI Department
Kenya Methodist University
P.O Box 267 - 60200
MERU
Tel: 020-2118423/4/5/6/7
Mobile: 0722 288 904
Email: jenujaison@gmail.com
3. Beatrice Marksallah
One Acre Fund
P.O Box 485 - 50200
BUNGOMA
Tel: 0202315269
Mobile : 0725 105 119
Email : beatricemarksallah@oneacrefund.org
4. Rev. Rose Nkatha Ncebere
Methodist Church in Kenya
P.O Box 931 - 60200
MERU
Mobile : 0711 499 905
Email: rose.nkatha@yahoo.com