In this presentation, we will discuss Salesforce essentials add direct telephony and messaging channels. Salesforce Essentials empowers businesses to tap into the power and potential of Salesforce with easy to set up, use, and maintain applications for service and sales.

1. Salesforce Essentials Adds Direct
Telephony And Messaging Channels
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2. Salesforce, the global leader in customer relationship management, has announced
the delivery of new conversation channels in Salesforce Essentials.
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Salesforce Essentials empowers businesses to tap into the power and
potential of Salesforce with easy to set up, use, and maintain applications
for service and sales.

3. New Features For Salesforce Essentials
● Real-time chat conversations from the help center or website - A
Salesforce chat widget can be added by small businesses to their
website. Chats can then be routed to an employee who can easily
maintain multiple chat conversations from Salesforce.
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4. ● Seamless conversations across social channels - Small businesses can now have
conversations with their customers in real-time over Facebook Messenger. For
instance, a customer question sent in the form of a message is routed to an employee
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who then can engage in a live conversation directly from within
Salesforce Essentials over Messenger.

5. Native phone support built into the #1 CRM - Receive and make customer calls with
Lightning Dialer for Essentials, which is an out-of-the-box call center solution built
right into Salesforce Essentials.
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6. Easy channel setup with live help and walkthroughs - A library of simple and easy-to-
understand walkthroughs within the product is offered by Salesforce Essentials to
small business customers so they can set up with all of these advanced features in the
fraction of a few minutes.
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7. Pricing for Salesforce Essentials is $25 per user per month including Instagram and
YouTube support for businesses with up to 20 employees.
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8. Thank
You
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