This document contains personal and professional details of MD. Khalid Zia. It includes his contact information, date of birth, address, educational qualifications including a B.Tech degree from Hindustan Institute of Technology in 2011, and over 2 years of experience working with GE Capital utilizing tools like Salesforce CRM, Visualforce, and Apex. His role involved providing customer support, updating profiles, performing administrative tasks, and developing features for an SBI credit card application in Salesforce.

1. MD. KHALID ZIA
MOBILE : 9811099536
E-MAIL : Khalid.zia2006@gmail.com
D.O.B : 04/07/1989
ADDRESS FOR CORRESPONDENCE:
E-18 JOHRI FARM NOOR NAGAR EXTN
JAMIA NAGAR OKHLA
NEW DELHI -110025
CAREER OBJECTIVE
 To orient myself in a target bound, challenging and result oriented learning organization
where I can balance my career along with the growth of the organization.
 Has a motivation to take independent responsibilities as well as ability to contribute and
productive team member.
ACADEMIC QUALIFICATION
QUALIFICATION INSTITUTE BOARD/UNIVERSITY YEAR PERCENTAGE
B.Tech
(Electronics &
instrumentation
eng.)
HINDUSTAN
INSTITUTE OF
TECHNOLOGY
UTTAR PRADESH
TECHNICAL
UNIVERSITY
2011 64.6%
12th KALKA PUBLIC
SCHOOL, NEW
DELHI
C.B.S.E. 2006 70%
10th KALKA PUBLIC
SCHOOL, NEW
DELHI
C.B.S.E. 2004 64.8%
EXPERIENCE
Company – GE Capital
Experience – 2 years & 3 months
Key skills –Sales force CRM , Cloud computing , Visual force , Apex , Data Loader ,Excel
Responsibility – Provide resolution to the SBI credit card customer through Salesforce software .
*Regularly update customer profile in CRM

2. *Queries related to Sales , Flexi pay ,Personal Loan , Balance transfer , Card lost , Re -issue etc.
 Proficiency in SFDC Administrative tasks includes creating Profiles, Users, Page Layouts, Email
Services, Approvals, Workflows, Reports, Dashboards .
 Skilled in in customizing standard objects like Accounts, Contacts, Products, Price , Cases, Leads,
and Custom objects as per client’s need .
 Performed Validation Rules, work flows, e-mail services and approval processes to customer.
 Defined object and field level security
 Skilled in Data Migration using DataImport Wizard
 Skilled in generating custom reports and dashboards
 Proficiency in installing App Exchange applications for SBI cards.
TOOLS : Eclipse force.com IDE, Apex Data Loader
Project Name: SBI card application
Role : Admin and Developer.
Team Size : 18
Technologies : Apex, Visual Force,
CRM : SalesForce.com
TOOLS : Eclipse force.com IDE, Apex Data Loader
Description:
This Project involves around building a very simple credit card applications , as per customer
needs. Analyze the transaction history of customer and offered him limit enhanced offer ,card
upgrade offer ,Voucher ,gift offers etc . Resolve quaries to customer via email
I hereby declare that all the above given information are true as per my knowledge
Place – New Delhi MD. Khalid Zia
(Signature)