Eyad Abdulelah AbdulBaqi is a Quality Assurance Specialist at Saudi Investment Bank with over 9 years of experience in IT roles. He holds a B.Sc. in Management Information Systems from Yarmouk University in Jordan. His current role involves liaising between IT and business departments, coordinating testing and releases, and ensuring projects are implemented on schedule. He has experience working on various CRM projects and has taken many courses in areas such as leadership, project management, and banking principles.

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Eyad Abdulelah AbdulBaqi
Mobile: + 966 567337367
Email: eyad.baqi@gmail.com
Personal Information
Birth: June 28th, 1981
Citizenship: Saudi Arabia, Al Khobar
Marital Status: Married
Career Objective
To work in a place where I can progress, adapt my skills CRM, Electronic Banking, Ecommerce,
Development and System Analysis and Design, Find recognition and appreciation of productivity in
Order to achieve further goals and gain experience.
Academic qualifications
Yarmouk University, Irbid, Jordan.
 B.Sc. in Management Information System (MIS) Degree awarded: 2002-2006.
Professional Experience 9 years
 Sep 2013 – Present Saudi Investment Bank (SAIB)./Riyadh
As Quality Assurance Specialist
 Roles include liaison between ITG and the bank business departments for the related bank
project requests. Requests range from major projects to System fixes and functionality
enhancements.
 Being Interface between Business and Software Product Development
 Follow-up and coordinate with Developer & Business
 Document the Test Details
 Work closely with Business Analysts, Architects, Developers in order to discuss any QA related
aspects
 Arranging UAT Testing with the business users & make sure business is doing UAT perfectly.
 April 2011 – Sep 2013 Saudi Investment Bank (SAIB)/ As IT Assistant Manager
 Raise Defect with Technology team for any issues observe while performing UAT
 Understand the end and impact of project to operations
 Execute test scenarios & Track defects
 Update system status on daily , weekly , monthly bases and when required to help Items which
need focus
 April 2007 – April 2011 Saudi Investment Bank (SAIB)/ As IT Officer
 Change control management, tracking of change control related activities.
 Testing the core system, Internet Banking.
 Manage and control change process

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 Lead application release to production
 Facilitate team communication and ensure the releases are implemented as per the schedule
 Projects
 CRM – Loan origination System (LOS).
 CRM – Account opening System (AOS).
 CRM – ATM card.
 CRM – Credit Card.
 CRM – customer 360.
 CRM – Anti money laundry.
 CRM – Murabaha Deposit system.
 CRM – Case management system.
 CRM – Sales and marketing.
 CRM – survey module.
 CRM – Home mortgage finance
 CRM – Signature verification system
 CRM – Teller branch automation
Courses Certified by (SAIB Academy) Taken “2007 – 2015”
 Leadership & Supervision
 Consumer Behavior
 Conflict Management
 Basic Accounting
 Project Management
 The Art of Negotiation
 Organizational Behavior
 Business communication.
 Operation Research, project management & system analysis and design.
 Principles of Banking.
 Managing Productivity, Processes and Quality.
 SAMA SARIE Technical Training
Computing & Programming Skills
 Microsoft office applications.
 Write and speak English.
 Self-motivated, initiative, accurate and well organized.
 Contributing to my organizational and administrative skills.
Interests
-Internet and Technology - Traveling
- Blogging - Basketball.
References
References are available upon request.