Communication involves the transfer and understanding of meaning through various channels such as verbal, written, and nonverbal means. Effective communication in the workplace is important for safety and requires an assertive yet non-threatening approach. Key aspects of communicating unsafe actions include setting the stage, avoiding offensive statements, actively listening, agreeing where possible, maintaining a calm demeanor, focusing the message, using examples, sharing relevant stories, encouraging adherence to standards, and following up with agreed upon actions.

2. What is communication?
• Communication
is the
transference and
understanding of
meaning.

3. Communication process
feedback

4. Channels of communication
• Verbal communication
• Written communication
• Nonverbal communication

5. Nonverbal
60%
verbal
30%
written
10%
Communication transmitted through

6. Why don’t I take you to dinner tonight ?
Why don’t I take you to dinner tonight ?
Why don’t I take you to dinner tonight ?
It’s not what you
say it’s what you
do.
Action do speak
louder than words

7. Communication is
Two Way

8. Ways of communication

9. How Assertive way in communication will affect
safety in workplace?

10. Start with the assumption that they don’t know something
you know or don’t see something you see

11. Communicate unsafe action
• Set the stage for the conversation
• Avoid offensive and accusatory statements.
– Apologize if needed
• Ensure you listen
– Agree where you can
• Maintain a non threatening approach
• Focus on one core message.
• Use comparisons
• Share Stories
• Encourage individuals to hold to standards
• End with Action

12. Set the stage for the conversation
(coach).
• call a timeout and make the job safe.
• Reinforce their good work before starting a critical conversation.
• If the feedback can wait until a natural break in the work, use the
break as the time to share what you observed.
• Express care, as no job is so urgent or important that it cannot be done
safely.

13. Avoid offensive and accusatory
statements.
Address the inappropriate behavior and not the individual, really
understand why the observed behavior occurred. Asking and listening are
the only ways to get to the “why.”

14. Apologize if needed
If for a safety reason you lose your cool, acknowledge it.
apologize immediately, get it out in the open and explain why
you’re emotional. Many times it comes because we care, so tell
the others that.

15. Ensure you listen
• Lead with questions, not answers.
• Engage in dialogue.
• Seek to understand, without blame.
• Understand others’ perspective.

16. Agree where you can
Build
rapport
Verbalize your
understanding
Opportunities to
agree
Giving credit
where you can

17. Maintain a nonthreatening approach
More than 60% of communication is non verbal, body
posture, tone of voice, facial expressions and emotional tone
convey the meaning behind the words .

18. Focus on one core message.
The more we whittle down information into a single
great idea, the stickier it will be.

19. Use comparisons
Example:
A fully laden forklift weighs
five tones. That’s around 3
times the weight of an
average car.

20. Share Stories
They make information easy to understand and create
emotional connections. Specially real stories in the same
work place.

21. Encourage individuals to hold to
standards
• Why standards are existed (individual point of view).
• Explain the reason behind a standard.

22. End with Action
• List issue and concerns.
• List individuals suggestions
• Start resolve it.
• Keep individuals informed of
progress.
• Advocate for the team success.

23. Great safety communication is all about getting
people to make changes to their behavior.