The document discusses the Dynamic Package Reporting System (DPRS) developed for FedEx. DPRS pulls data from over 22 systems to provide real-time package tracking information on a single dashboard. It allows users to filter packages by attributes like package type, special handling needs, and destination to optimize operations. The system was developed using Agile methodology over 18 months and went live across FedEx hubs in the US. It provides improved visibility and decision making capabilities compared to earlier legacy systems.

1. Courier / Package Delivery
Industry
Systems Analysis & Design– Project Report
Yogesh Chintamwar

2. Introduction
 Courier / Package delivery is $4.6 Trillion industry worldwide
 Divided into two segments
 large networked couriers capable of nationwide and international
delivery
 smaller local services that transport packages within a
metropolitan area
 Key players are UPS and FedEx Corp
 FedEx Corp:
 FY16 Revenue: $50.4 billion
 Team Members: More than 400,000
 Countries and Territories Served: More than 220
 Delivery Trucks: 50,000 and more
 Cargo Planes: 625
 Packages handled every day: 3.5 million and more

3. Business Model – FedEx
“Compete
collectively,
Operate
independently
and manage
collaboratively
”.

4. Hub and Spoke System
 Pros
 Simple and easy to create
 Complex operations at
hub only
 Easy to schedule as very
few frequent routes
 Cons
 Some inflexible changes
can affect the whole
network
 Hub may see some
bottlenecks at peak hours
 May cause longer
journey of the package

5. Role of IT
 “Information about the package is as important as the delivery
of the package” – Fredrick Smith, FedEx CEO.
 Investment of 1.3 billion in Information Technology, 2000.
 Value addition by IT:
 Enhancing customer experience - Purple Promise which
says “I will make every FedEx experience outstanding”.
 Reduce waste and optimize resource utilization (Fuel,
Space, reduce claims and delayed deliveries of packages)
 Provide real time information which help in faster decision
making
 IT in Operations:
 Global Operations Control Center (GOCC)
 Dynamic Package Reporting System (DPRS)

6.  Data is pooled from more than 22 systems at the same time to
display in one single screen using Spotfire tool.
 Options to filter data and narrow down the report
 Data about the following:
 Box
 Doc
 Freight
 Big size/Very
heavy/Irregular
shape, etc.
 Dry Ice
 Perishables
 Accessible Dangerous
Goods
 Inaccessible Dangerous
Goods
 Saturday delivery
 Priority Delivery
 First Overnight (8 am
delivery)
 Standard Overnight
service (9 am – 5 pm)
 2 day economy delivery
 Saturday Delivery
 International Economy
 International Priority
Dynamic Package Reporting System (DPRS)

7. Stakeholders & Scope of DPRS
 Stakeholders:
 Business Analysts (SME’s) and Operations Management Team
 Developers (Onshore and Offshore)
 Testers (Testing Center of Excellence)
 Higher Management
 Scope of DPRS:
 Hubs and Ramps in USA
 Data source of systems in FedEx Express (Planes), FedEx
Ground (Trucks) and FedEx Freight (CTVs) (more than 22
systems)

8. Time duration and Phases

9. Planning Phase
 Gap Analysis, Requirements determination and Feasibility Study:
 Old legacy systems Vs new and faster system requirement
 Data from multiple systems pulled on one Spotfire report
 Technically skilled staff and infrastructure needs
 Interviews, Survey, JAD to gather requirements
 As-is:
 Many systems and limited inter Op-co access
 Old legacy systems
 No means to filter the data per the different factors
 Other parameters do not change when one of the parameter is selected
 To-be:
 Access to all the users via one single link
 Available on easy to use Spotfire report format
 Easy to filter data per package type, conveyance type, special handling type,
commit dates and destination
 Data gets refreshed every 30 seconds to give updated results

10. Use case analysis

11. Data Flow Diagram (Level 0)

12. Data Flow Diagram (Level 1)

13. Entity Relationship Diagram

14. Development Strategy
 Scrum
 Sprint
 Iterations

15. Dynamic Package Reporting System (DPRS)
Prototype
Conveyance Type
Commit Date
Special Handling
Package Type

16. Implementation and Monitoring Phase
 Implementation
 Release of new system into production servers and
compatibility with existing systems
 Awareness creation and Training the users
 Project manuals
 Easy to access instructions in a small card
 Feedback:
 End user feedback via emails and survey forms
 Review meetings to address usability and new requirements
 ROI assessment
 Evaluation of system performance at peak hours

17. Value Addition and Key learnings
 Value Addition:
 Access to all users across the organization
 Users can easily filter the data on one screen by just clicking on it
 All the other graphs and tables gets updated
 Data gets refreshed every 30 seconds hence giving the most updated
data
 Generation of system performance reports for monitoring and control
 Key Learnings:
 Planning and the analysis of existing system with expected system
gives better idea of what to develop
 Training and instructions on small card enable better acceptance and
use of new system
 DFD and ERD help to understand the system better and represent in a
easy way