This two-day training forum provides up to 12 CPE credits for improving organizational outcomes through performance management and program evaluation in social services. On day one, participants will learn to connect measures to strategic vision, evaluate efficiency and quality, and build a performance management system. Day two focuses on identifying trends in outcome-based evaluation, examining critical processes, collecting relevant data, and assessing causality between programs and results. The instructor is an expert in performance measurement and strategic planning with over 14 years of experience.
This two-day training forum provides 12 CPE credits and focuses on improving organizational outcomes through performance management and program evaluation in social services. Attendees will learn to connect measures to strategic vision, evaluate efficiency and quality, and build a performance management system. The training will cover topics like selecting effective performance measures, outcome measurement, data collection and analysis, program evaluation, and compliance with Recovery Act legislation. It is intended for federal, state, and local human services professionals and others involved in social services and performance management.
This document provides information about a two-day training forum on improving organizational outcomes through performance management and program evaluation for social services. The training will be held on June 18-19, 2009 in Washington, DC and will provide up to 12 CPE credits. Attendees will learn how to connect measures to strategic goals, evaluate efficiency and quality, and build a performance management system. The training will cover topics like developing outcome measures, strategy measures, and best practices in performance measurement and evaluation under the Obama administration.
This document provides information about a two-day training forum on improving organizational outcomes through performance management and program evaluation for social services. The training will be held on June 18-19, 2009 in Washington, DC and offers 12 CEUs and 12 CPE credits. Attendees will learn how to connect measures to strategic vision, evaluate efficiency and quality, and determine how to measure work and impact. Sessions will provide guidance on developing a performance management system, selecting appropriate measures, and assessing causality between programs and results.
Government Performance Management Week is a four-day training event held in Arlington, Virginia from December 7-11, 2009. Attendees can receive up to 30 CPE credits by taking four interactive core courses on strategic planning, performance measurement, performance-based budgeting, and performance data assessment. The training features expert instructors and is intended for those involved in strategic planning, program management, budgeting, and performance analysis at all levels of government.
This document provides information about Government Performance Management Week, taking place December 7-11, 2009 in Arlington, VA. It will feature three interactive core courses on strategic planning, performance measurement, and performance-based budgeting. Attendees can receive up to 30 CPE credits. The courses will be taught by experts in the fields and provide practical instruction on developing strategic plans, performance measures, and integrating performance and budget information. Registration is available online or by phone. Early bird and group discount rates are available.
This document provides information about the Government Performance Management Week conference taking place from July 20-24, 2009 in Washington, DC. The conference will feature three interactive courses on strategic planning, performance measurement, and performance-based budgeting. Each course will take place over 1-2 days and cover various topics and steps within each subject area. The agenda provides details on course content, times, locations and registration information. The goal of the conference is to help government professionals increase strategic alignment of resources and programs to improve results.
The document summarizes the Obama Administration's efforts to improve performance in the federal government. It outlines five key principles for a new performance management system: 1) senior leader ownership, 2) cascading goals and measurements, 3) outcome-oriented cross-agency goals, 4) relentless review and accountability, and 5) transparency. It also provides examples of initial efforts, including priority performance goals for each agency, management dashboards for IT and other functions, and more transparent customer-facing performance information for agencies. The overall goal is to drive performance gains across the federal government.
Government Performance Management Week was held from April 19-23, 2010 in Atlanta, GA. The event featured three interactive core courses on strategic planning, performance measurement, and performance-based budgeting. Attendees could receive up to 30 CPE credits. The courses taught strategies and best practices for linking organizational strategies to tangible results for taxpayers through strategic planning, performance measurement, and performance-based budgeting.
This two-day training forum provides 12 CPE credits and focuses on improving organizational outcomes through performance management and program evaluation in social services. Attendees will learn to connect measures to strategic vision, evaluate efficiency and quality, and build a performance management system. The training will cover topics like selecting effective performance measures, outcome measurement, data collection and analysis, program evaluation, and compliance with Recovery Act legislation. It is intended for federal, state, and local human services professionals and others involved in social services and performance management.
This document provides information about a two-day training forum on improving organizational outcomes through performance management and program evaluation for social services. The training will be held on June 18-19, 2009 in Washington, DC and will provide up to 12 CPE credits. Attendees will learn how to connect measures to strategic goals, evaluate efficiency and quality, and build a performance management system. The training will cover topics like developing outcome measures, strategy measures, and best practices in performance measurement and evaluation under the Obama administration.
This document provides information about a two-day training forum on improving organizational outcomes through performance management and program evaluation for social services. The training will be held on June 18-19, 2009 in Washington, DC and offers 12 CEUs and 12 CPE credits. Attendees will learn how to connect measures to strategic vision, evaluate efficiency and quality, and determine how to measure work and impact. Sessions will provide guidance on developing a performance management system, selecting appropriate measures, and assessing causality between programs and results.
Government Performance Management Week is a four-day training event held in Arlington, Virginia from December 7-11, 2009. Attendees can receive up to 30 CPE credits by taking four interactive core courses on strategic planning, performance measurement, performance-based budgeting, and performance data assessment. The training features expert instructors and is intended for those involved in strategic planning, program management, budgeting, and performance analysis at all levels of government.
This document provides information about Government Performance Management Week, taking place December 7-11, 2009 in Arlington, VA. It will feature three interactive core courses on strategic planning, performance measurement, and performance-based budgeting. Attendees can receive up to 30 CPE credits. The courses will be taught by experts in the fields and provide practical instruction on developing strategic plans, performance measures, and integrating performance and budget information. Registration is available online or by phone. Early bird and group discount rates are available.
This document provides information about the Government Performance Management Week conference taking place from July 20-24, 2009 in Washington, DC. The conference will feature three interactive courses on strategic planning, performance measurement, and performance-based budgeting. Each course will take place over 1-2 days and cover various topics and steps within each subject area. The agenda provides details on course content, times, locations and registration information. The goal of the conference is to help government professionals increase strategic alignment of resources and programs to improve results.
The document summarizes the Obama Administration's efforts to improve performance in the federal government. It outlines five key principles for a new performance management system: 1) senior leader ownership, 2) cascading goals and measurements, 3) outcome-oriented cross-agency goals, 4) relentless review and accountability, and 5) transparency. It also provides examples of initial efforts, including priority performance goals for each agency, management dashboards for IT and other functions, and more transparent customer-facing performance information for agencies. The overall goal is to drive performance gains across the federal government.
Government Performance Management Week was held from April 19-23, 2010 in Atlanta, GA. The event featured three interactive core courses on strategic planning, performance measurement, and performance-based budgeting. Attendees could receive up to 30 CPE credits. The courses taught strategies and best practices for linking organizational strategies to tangible results for taxpayers through strategic planning, performance measurement, and performance-based budgeting.
This document provides information about Government Performance Management Week taking place April 19-23, 2010 in Atlanta, GA. The event will feature interactive courses on strategic planning, performance measurement, and performance-based budgeting. Attendees can receive up to 30 CPE credits. Course topics include developing strategic plans, identifying performance measures, and implementing performance-based budgeting. The event will be held at the Westin Buckhead Atlanta and rooms have been reserved at a discounted rate of $169 per night.
The document provides information about the College & University Performance Summit 2009 conference. The three-day conference will be held from October 26-28, 2009 in Arlington, VA and focus on improving the academic, operational, and financial performance of institutions of higher education. Attendees will learn strategies for enhancing rankings, student recruitment and retention, fundraising, and transparency. The agenda includes keynote speeches, panels, workshops and presentations on topics such as assessing university performance, strategic planning, and measuring financial resources.
This document discusses performance measurement in local governments. It explains that performance measurement can demonstrate accountability, improve resource allocation, and help achieve desired results. It outlines various performance measurement frameworks that can be used, including the balanced scorecard, logic models, benchmarks, and performance budgeting. It emphasizes the importance of linking performance measures to goals and using data to inform decision making and drive continuous improvement. Overall performance measurement is presented as a tool to enhance management and service delivery in local governments.
The document discusses the governance structure of Head Start programs. It describes how Head Start programs are governed by a governing board, policy council, and staff. The governing board assumes legal and fiscal responsibility, the policy council assumes responsibility for program direction, and staff assume responsibility for day-to-day operations. It emphasizes the importance of these three groups working collaboratively and sharing information to effectively operate Head Start programs.
The document discusses results-based management (RBM) and its use as a tool in the public sector. RBM focuses on outcomes and results rather than activities and inputs. It entails using logical frameworks and monitoring and evaluation to track progress towards objectives. The key aspects of RBM include agreeing on outcomes to monitor, selecting performance indicators, setting baselines and targets, ongoing monitoring, using evaluations to support the system, reporting findings, applying lessons learned, and sustaining the RBM system long-term. A 10-step model is presented for designing an RBM system focused on outcomes.
This document provides information about two interactive courses on auditing and evaluating program performance to be held from March 29 to April 1, 2010 in Arlington, Virginia. The first course is on performance auditing and will cover understanding performance audits, assessing risks and vulnerabilities, developing objectives and methodologies. The second course is on program evaluation and will cover the Obama administration's focus on evaluation, developing an evaluation framework, carrying out evaluations and building an internal evaluation system. Both courses will be led by experts in the field and offer continuing education credits.
Self-Assessment of Organizational Capacity in Monitoring & EvaluationMEASURE Evaluation
Presentation that captures self-assessments of two teams of Ethiopian health officers (most of whom have M&E responsibilities): those from SNNP Regional Health Bureau and those from the Sidama Zonal Health Department.
This document provides information about a three-day training event on budgeting for government agencies. The event features three interactive core courses that will examine leading budget methodologies: 1) Activity-Based Cost Management, 2) Navigating the Budget Process, and 3) Performance-Based Budgeting. Attendees can receive up to 30 CPE credits. Each course will provide practical instruction on an important aspect of budget preparation and execution through presentations and application exercises.
Managing Organizational Change (MOC) involves systematically applying processes and tools to increase the speed and effectiveness of change adoption. MOC focuses on both internal teams directly involved in changes and external stakeholders. Key activities aim to improve team dynamics, communicate changes, build readiness for changes, and embed new processes and behaviors. Effective change requires awareness, skills development, and motivating stakeholders, which relies on strategic communication throughout the change process.
The interdependance between planning, performance and measurement v printmarkhocknell
What goes wrong with our planning? Why are we always focused on the delivery of our planned actions and yet we rarely see demonstrable change in our results?
Why do we focus on hitting the numbers in our KPI targets, even though we know they don’t really demonstrate the impact of what we do?
To achieve the level of performance we are seeking - we need to change how we plan and what we plan for. Measurement provides a key feedback loop that helps us understand what is working, and what is not. Measurement helps us learn. Organisational learning is key to achieve more with less.
The 2009 Summit on Project Management and Process Improvement Excellence will take place August 5-7, 2009 in Washington, DC. The summit will provide training on project management, process improvement, and Lean Six Sigma through keynote speeches and workshops. Attendees will learn how to effectively manage projects, improve organizational transparency, and implement the latest methodologies. The agenda includes workshops on project management in government and Lean Six Sigma certification. The summit aims to teach attendees how to improve efficiency, eliminate waste, and promote transparency in their organizations.
Program Management Outsourcing: Challenges & Factors Contributing to SuccessMoataz Y. Hussein
Over the past few years, outsourcing the program management function in large-scale programs has been popular amongst public and private sector organizations. It has been implemented in countries with promising national development plans in the sectors of Construction, Oil & Gas, Public Health, Education, and Telecommunication as well as in countries which are hosting special international events like the Olympics, World Cup, or a global exposition. The clients, public or private sectors, tend to go for well-known program management consultants (PMCs). Few reasons justify this strategy, among which are transferring the risks resulting from the administrative and technical complexity of the program to a third party and lack of skills and expertise. Nevertheless, these programs are challenged with meeting budget, schedule, and other program or business objectives.
This study aims at investigating and identifying the common challenges and factors contributing to success in PMC engagements. The study addresses these common challenges expressed as the missing enablers or factors in the program. The absence of these critical factors is considered a challenge that faces the Program Management Outsourcing model used today. In the same way and by the same argument it is shown that the existence of these factors or enablers will increase the likelihood of program success. The focus is on the key factors that pave the road for a productive client-PMC relationship, without going into the details of the program and related technical issues. In order to elicit these factors or enablers, a literature review has been done coupled with a questionnaire survey conducted amongst practitioners & academics. Finally a PMC-led program governance structure has been proposed.
Business Case Strategies For Integrating Comissioning With Construction And P...mike benedetto
Presentation delivered at National CMAA Conference. Presentation outline considerations and business drivers supporting the integration of comissioning and qualification as part of project delivery strategy.
This two-day training workshop focuses on performance management and program evaluation for social services. Attendees will learn how to build successful performance management systems, develop strategic measures, improve data collection and mapping of activities and outcomes, and evaluate program efficiency and effectiveness. The workshop will be held on March 22-23, 2010 in Arlington, VA and will provide up to 12 CPE credits. Attendees include officials from federal, state and local human services agencies and nonprofit organizations.
This document provides information about the 2009 Project Management Office Summit taking place from October 14-16, 2009 in San Diego, CA. The summit will include an optional pre-conference seminar on October 14 about implementing a PMO, and an optional post-conference workshop on October 16 about energizing project portfolio management. The two-day conference will focus on developing a business case for a PMO, building a world-class PMO, project portfolio management, marketing a PMO internally, creating an enterprise PMO, developing PMO measures and mitigating risk with a PMO. Presenters will provide strategies and case studies. Participants can earn up to 18 PDUs. In-house training and sponsorship opportunities are also described
The document provides information about the Workforce Excellence 2010 conference to be held April 20-22, 2010 in Arlington, VA. The conference will focus on building and sustaining workforce partnerships, leveraging workforce funding, developing strong performance measures, and meeting the demand for a skilled workforce. Over the three days, participants will learn from keynote speakers and panels about topics such as developing industry-driven workforce systems, implementing proven partnership practices, and establishing measurable outcomes for workforce programs. Breakout sessions will also cover grant management, recruitment strategies, and cultivating workers during economic uncertainty. A post-conference workshop on grants management for results will be offered on the final day.
This document provides information about the Talent Management Solutions 2010 conference, including the schedule, speakers, and topics. The two-day conference will be held on April 14-15, 2010 in Arlington, VA and will focus on strategies for recruiting, engaging, and retaining employees. Day one will cover topics such as talent management strategies, workforce planning, employee branding, and using social media for engagement. Day two will discuss communication strategies, employee retention, leadership development, and succession planning. The document provides details on registration, hotel accommodations, speakers, and session content to help attendees understand how the conference will address current challenges in talent management.
The document discusses an upcoming conference on Project Management Offices (PMOs). The conference will provide training on how to implement successful PMOs, leverage PMOs to maximize efficiency, and develop measures to evaluate PMO performance. It includes an agenda with keynote speakers and sessions on various best practices for establishing, aligning, and optimizing PMOs. Attendees can earn up to 18 professional development units and there are also optional pre-conference workshops on implementing new PMOs and techniques for established PMOs.
The document discusses an upcoming conference on Project Management Offices (PMOs). The two-day conference will provide training and workshops on how to implement effective PMOs, including aligning PMOs with business needs, leveraging PMOs during economic downturns, and developing measures to evaluate PMO performance. The document outlines the conference agenda, speaker biographies, pre-conference workshop topics, and logistics for attending the event.
This document provides information about Government Performance Management Week taking place April 19-23, 2010 in Atlanta, GA. The event will feature interactive courses on strategic planning, performance measurement, and performance-based budgeting. Attendees can receive up to 30 CPE credits. Course topics include developing strategic plans, identifying performance measures, and implementing performance-based budgeting. The event will be held at the Westin Buckhead Atlanta and rooms have been reserved at a discounted rate of $169 per night.
The document provides information about the College & University Performance Summit 2009 conference. The three-day conference will be held from October 26-28, 2009 in Arlington, VA and focus on improving the academic, operational, and financial performance of institutions of higher education. Attendees will learn strategies for enhancing rankings, student recruitment and retention, fundraising, and transparency. The agenda includes keynote speeches, panels, workshops and presentations on topics such as assessing university performance, strategic planning, and measuring financial resources.
This document discusses performance measurement in local governments. It explains that performance measurement can demonstrate accountability, improve resource allocation, and help achieve desired results. It outlines various performance measurement frameworks that can be used, including the balanced scorecard, logic models, benchmarks, and performance budgeting. It emphasizes the importance of linking performance measures to goals and using data to inform decision making and drive continuous improvement. Overall performance measurement is presented as a tool to enhance management and service delivery in local governments.
The document discusses the governance structure of Head Start programs. It describes how Head Start programs are governed by a governing board, policy council, and staff. The governing board assumes legal and fiscal responsibility, the policy council assumes responsibility for program direction, and staff assume responsibility for day-to-day operations. It emphasizes the importance of these three groups working collaboratively and sharing information to effectively operate Head Start programs.
The document discusses results-based management (RBM) and its use as a tool in the public sector. RBM focuses on outcomes and results rather than activities and inputs. It entails using logical frameworks and monitoring and evaluation to track progress towards objectives. The key aspects of RBM include agreeing on outcomes to monitor, selecting performance indicators, setting baselines and targets, ongoing monitoring, using evaluations to support the system, reporting findings, applying lessons learned, and sustaining the RBM system long-term. A 10-step model is presented for designing an RBM system focused on outcomes.
This document provides information about two interactive courses on auditing and evaluating program performance to be held from March 29 to April 1, 2010 in Arlington, Virginia. The first course is on performance auditing and will cover understanding performance audits, assessing risks and vulnerabilities, developing objectives and methodologies. The second course is on program evaluation and will cover the Obama administration's focus on evaluation, developing an evaluation framework, carrying out evaluations and building an internal evaluation system. Both courses will be led by experts in the field and offer continuing education credits.
Self-Assessment of Organizational Capacity in Monitoring & EvaluationMEASURE Evaluation
Presentation that captures self-assessments of two teams of Ethiopian health officers (most of whom have M&E responsibilities): those from SNNP Regional Health Bureau and those from the Sidama Zonal Health Department.
This document provides information about a three-day training event on budgeting for government agencies. The event features three interactive core courses that will examine leading budget methodologies: 1) Activity-Based Cost Management, 2) Navigating the Budget Process, and 3) Performance-Based Budgeting. Attendees can receive up to 30 CPE credits. Each course will provide practical instruction on an important aspect of budget preparation and execution through presentations and application exercises.
Managing Organizational Change (MOC) involves systematically applying processes and tools to increase the speed and effectiveness of change adoption. MOC focuses on both internal teams directly involved in changes and external stakeholders. Key activities aim to improve team dynamics, communicate changes, build readiness for changes, and embed new processes and behaviors. Effective change requires awareness, skills development, and motivating stakeholders, which relies on strategic communication throughout the change process.
The interdependance between planning, performance and measurement v printmarkhocknell
What goes wrong with our planning? Why are we always focused on the delivery of our planned actions and yet we rarely see demonstrable change in our results?
Why do we focus on hitting the numbers in our KPI targets, even though we know they don’t really demonstrate the impact of what we do?
To achieve the level of performance we are seeking - we need to change how we plan and what we plan for. Measurement provides a key feedback loop that helps us understand what is working, and what is not. Measurement helps us learn. Organisational learning is key to achieve more with less.
The 2009 Summit on Project Management and Process Improvement Excellence will take place August 5-7, 2009 in Washington, DC. The summit will provide training on project management, process improvement, and Lean Six Sigma through keynote speeches and workshops. Attendees will learn how to effectively manage projects, improve organizational transparency, and implement the latest methodologies. The agenda includes workshops on project management in government and Lean Six Sigma certification. The summit aims to teach attendees how to improve efficiency, eliminate waste, and promote transparency in their organizations.
Program Management Outsourcing: Challenges & Factors Contributing to SuccessMoataz Y. Hussein
Over the past few years, outsourcing the program management function in large-scale programs has been popular amongst public and private sector organizations. It has been implemented in countries with promising national development plans in the sectors of Construction, Oil & Gas, Public Health, Education, and Telecommunication as well as in countries which are hosting special international events like the Olympics, World Cup, or a global exposition. The clients, public or private sectors, tend to go for well-known program management consultants (PMCs). Few reasons justify this strategy, among which are transferring the risks resulting from the administrative and technical complexity of the program to a third party and lack of skills and expertise. Nevertheless, these programs are challenged with meeting budget, schedule, and other program or business objectives.
This study aims at investigating and identifying the common challenges and factors contributing to success in PMC engagements. The study addresses these common challenges expressed as the missing enablers or factors in the program. The absence of these critical factors is considered a challenge that faces the Program Management Outsourcing model used today. In the same way and by the same argument it is shown that the existence of these factors or enablers will increase the likelihood of program success. The focus is on the key factors that pave the road for a productive client-PMC relationship, without going into the details of the program and related technical issues. In order to elicit these factors or enablers, a literature review has been done coupled with a questionnaire survey conducted amongst practitioners & academics. Finally a PMC-led program governance structure has been proposed.
Business Case Strategies For Integrating Comissioning With Construction And P...mike benedetto
Presentation delivered at National CMAA Conference. Presentation outline considerations and business drivers supporting the integration of comissioning and qualification as part of project delivery strategy.
This two-day training workshop focuses on performance management and program evaluation for social services. Attendees will learn how to build successful performance management systems, develop strategic measures, improve data collection and mapping of activities and outcomes, and evaluate program efficiency and effectiveness. The workshop will be held on March 22-23, 2010 in Arlington, VA and will provide up to 12 CPE credits. Attendees include officials from federal, state and local human services agencies and nonprofit organizations.
This document provides information about the 2009 Project Management Office Summit taking place from October 14-16, 2009 in San Diego, CA. The summit will include an optional pre-conference seminar on October 14 about implementing a PMO, and an optional post-conference workshop on October 16 about energizing project portfolio management. The two-day conference will focus on developing a business case for a PMO, building a world-class PMO, project portfolio management, marketing a PMO internally, creating an enterprise PMO, developing PMO measures and mitigating risk with a PMO. Presenters will provide strategies and case studies. Participants can earn up to 18 PDUs. In-house training and sponsorship opportunities are also described
The document provides information about the Workforce Excellence 2010 conference to be held April 20-22, 2010 in Arlington, VA. The conference will focus on building and sustaining workforce partnerships, leveraging workforce funding, developing strong performance measures, and meeting the demand for a skilled workforce. Over the three days, participants will learn from keynote speakers and panels about topics such as developing industry-driven workforce systems, implementing proven partnership practices, and establishing measurable outcomes for workforce programs. Breakout sessions will also cover grant management, recruitment strategies, and cultivating workers during economic uncertainty. A post-conference workshop on grants management for results will be offered on the final day.
This document provides information about the Talent Management Solutions 2010 conference, including the schedule, speakers, and topics. The two-day conference will be held on April 14-15, 2010 in Arlington, VA and will focus on strategies for recruiting, engaging, and retaining employees. Day one will cover topics such as talent management strategies, workforce planning, employee branding, and using social media for engagement. Day two will discuss communication strategies, employee retention, leadership development, and succession planning. The document provides details on registration, hotel accommodations, speakers, and session content to help attendees understand how the conference will address current challenges in talent management.
The document discusses an upcoming conference on Project Management Offices (PMOs). The conference will provide training on how to implement successful PMOs, leverage PMOs to maximize efficiency, and develop measures to evaluate PMO performance. It includes an agenda with keynote speakers and sessions on various best practices for establishing, aligning, and optimizing PMOs. Attendees can earn up to 18 professional development units and there are also optional pre-conference workshops on implementing new PMOs and techniques for established PMOs.
The document discusses an upcoming conference on Project Management Offices (PMOs). The two-day conference will provide training and workshops on how to implement effective PMOs, including aligning PMOs with business needs, leveraging PMOs during economic downturns, and developing measures to evaluate PMO performance. The document outlines the conference agenda, speaker biographies, pre-conference workshop topics, and logistics for attending the event.
This document provides information about the 2009 Project Management Office Summit taking place from October 14-16, 2009 in San Diego, CA. The summit will include an optional pre-conference seminar on October 14 about implementing a PMO, and an optional post-conference workshop on October 16 about energizing project portfolio management. The two-day conference will focus on developing a business case for a PMO, building a world-class PMO, project portfolio management, marketing a PMO internally, creating an enterprise PMO, developing PMO measures and metrics, utilizing a PMO to mitigate risk, and lessons from a mature PMO. Attendees can earn up to 18 PDUs. The event will take place at the
The document provides information about the Corporate Performance Management Training Forum 2010, which will take place on January 20-21, 2010 in Arlington, VA. The forum will provide training on building strategy maps, balanced scorecards, and initiative maps through hands-on exercises. Participants can earn up to 12 CPE credits. The training is aimed at strategic planners, performance analysts, project managers, and other professionals. The agenda outlines the daily schedule and topics to be covered over the two-day event.
This document describes a three-course certification program on developing and implementing a balanced scorecard. Each course is two days and focuses on a different aspect of the balanced scorecard process. Course 1 covers building a strategy map and balanced scorecard. Course 2 focuses on aligning and motivating an organization using the balanced scorecard. Course 3 teaches how to strategically manage an organization using the balanced scorecard. The courses provide step-by-step instruction, case studies, exercises and networking opportunities to help participants develop hall-of-fame caliber balanced scorecard programs.
This 5-day training event provides 35 PDUs and focuses on teaching project management methodologies based on the PMBOK. The training will cover key aspects of project management including defining requirements, planning projects, tracking progress, managing risks and closing projects. It is aimed at project managers, portfolio managers, program managers and other project roles. The training will utilize exercises and interactive sessions to enhance skills for defining goals, managing stakeholders, and optimizing project performance and outcomes.
The document is an agenda for a two-day training on customer experience management. Day one focuses on understanding the customer experience through mapping touchpoints and objectively assessing the current experience. It also covers generating buy-in for customer experience initiatives. Day two focuses on designing memorable customer experiences, executing the customer experience, and measuring experience achievement through metrics. The training is intended to help organizations improve customer satisfaction, loyalty, and profitability.
This document provides information about a four-day conference on auditing and evaluating program performance to be held from October 26-29, 2009 in Arlington, VA. The conference will feature two interactive courses, one on auditing performance information and developing relevant measures, and the other on building program evaluation systems within organizations. Each course will cover topics like developing reliable data systems, assessing data quality, and applying evaluation findings. The document provides an agenda and descriptions for each day of the courses. It also lists information on trainers, sponsorship opportunities, logistics, registration, and tuition costs.
The three day conference will address youth development initiatives and performance measures for youth programs. Attendees will learn strategies to address the needs of today's youth, develop performance measures aligned with program missions, and create strategic plans and leverage funding to sustain youth services programs. Specific sessions will focus on developing 21st century skills, promoting healthy youth outcomes, strengthening after school programs, engaging employers, and reporting outcomes to stakeholders. The goal is to provide attendees with tools and best practices for inspiring youth success, measuring program results, and ensuring the continuation of youth services.
The document provides information about the "Balanced Scorecard 2009" conference, including dates, location, agenda items, speakers, and registration details. The conference aims to teach attendees how to implement balanced scorecards to advance organizational strategy and goals. Over two days and optional workshops, topics will include developing measures, cascading scorecards, leadership, and monitoring performance. Attendees can earn up to 15 CPE credits. The conference will be held in Arlington, VA in December 2009.
The two-day conference aimed to provide tools and strategies for assisting veterans transitioning from military to civilian life. Topics included developing job training programs, creating strategic reintegration plans, assisting disabled veterans, and utilizing one-stop career centers. Speakers would discuss developing skills, addressing challenges, and aligning military experience with civilian jobs to promote a successful transition. The goal was to help organizations effectively recruit, train, and retain returning veterans.
This document provides information about an upcoming conference on online engagement marketing. The conference will take place from January 27-29, 2010 in Washington, DC and will teach attendees how to generate consumer engagement, develop customer-centric marketing approaches, utilize analytics to evaluate engagement, and connect creativity with engagement strategies. The conference includes workshops, keynote speakers, and sessions on topics such as social media, contextual relevancy, brand sentiment, and measuring the impact of engagement.
The 2009 Conference on Sex Offender Registration & Management will take place August 24-26, 2009 in Washington, DC. The conference will provide the latest techniques in sex offender prevention, response, and supervision. It will feature workshops on risk assessment tools and grants management opportunities. Participants will learn how to enhance public safety, comply with federal requirements, and improve supervision through cross-jurisdictional collaboration. The conference aims to help law enforcement professionals better meet the changing needs of sex offender registration and management.
This document provides an agenda for a two-day conference on Lean Six Sigma for growth and innovation taking place June 3-4, 2009 in Washington DC. The conference will provide training and certification in Lean Six Sigma techniques through keynote speeches and breakout sessions. On June 2nd, there will be an optional one-day Lean Six Sigma White Belt certification course. The agenda details the schedule, session topics including implementing Lean Six Sigma for growth, eliminating conflicts between Six Sigma and innovation, and utilizing voice of the customer techniques. Attendees will learn how to select projects to identify growth opportunities and practical Lean Six Sigma tools.
This four-day training event on project management will take place from March 31st to April 3rd, 2009 in Las Vegas, NV. Attendees will learn best practices for all phases of project management according to the PMBOK, including project initiation, planning, execution, monitoring/controlling, and closing. Specific topics include developing project charters, creating work breakdown structures, scheduling, budgeting, managing risks, and documenting lessons learned. Upon completion, attendees will earn 35 PDUs and 30 CPE credits. The training will use presentations, exercises and case studies.
Insights and Ideas to Transform Federal Program Managementperformanceweb
The document announces The 2009 Federal Performance Policy Forum happening from May 6-8, 2009 in Arlington, VA. The forum will focus on developing a performance-based framework, applying objective evaluation systems to measure success, and linking program results to fiscal priorities for taxpayer transparency. It provides an agenda for keynote speeches and panels on federal policy, budget challenges, performance reporting guidelines and using data to improve management. The goal is to help government managers strengthen organizational capacity, increase accountability and find innovative solutions to workforce issues.
Government Performance Management Week is a training event held from July 19-23, 2010 in Arlington, VA that features three interactive core courses on strategic planning, performance measurement, and performance-based budgeting. The goal is to help government agencies translate organizational strategies into tangible results for taxpayers and stakeholders. Course 1 teaches how to create clearly defined goals and strategies to meet objectives. Course 2 helps use goals and objectives to develop appropriate performance measures. Course 3 implements budget-performance integration to ensure resources are being used effectively.
This document provides information about an upcoming conference on Measuring and Evaluating Social Services Performance to be held on March 22-23, 2010 in Arlington, VA. The conference will teach attendees how to build a successful performance management system, develop appropriate measures aligned with strategic goals, map activities and outcomes to improve results, and evaluate management capacities. Speakers will explore topics like establishing performance evaluation, strengthening outcome-oriented management, increasing accountability and transparency, and aligning data collection. The conference aims to provide social services professionals with tools and best practices for performance measurement and evaluation.
This document describes a two-day summit on measuring and evaluating social services performance. The summit will provide training on developing effective performance management systems, implementing outcome-oriented management, and strengthening accountability and transparency. Attendees will learn how to establish performance measures, collect relevant data, assess program effectiveness, and develop evaluation reports to improve social services programs. The trainer, Jon Desenberg, has 19 years of experience in performance management for government agencies.
This document provides information about an upcoming conference on Measuring and Evaluating Social Services Performance to be held on March 22-23, 2010 in Arlington, VA. The conference will teach attendees how to build a successful performance management system, develop appropriate measures aligned with strategic goals, map activities and outcomes to improve results, and evaluate management capacities. Speakers will explore topics like establishing performance evaluation, strengthening outcome-oriented management, increasing accountability and transparency, and aligning data collection. The conference aims to provide social services professionals with tools and best practices for performance measurement and evaluation.
This document provides information about an upcoming conference on Measuring and Evaluating Social Services Performance to be held on March 22-23, 2010 in Arlington, VA. The conference will teach attendees how to build successful performance management systems, develop appropriate measures, map activities and outcomes to improve results, and evaluate management capacities. Speakers will include experts from The Performance Institute. Attendees can earn up to 12 CPE credits. Reasons to attend include establishing performance evaluation, strengthening outcome-oriented management, increasing accountability and transparency, and aligning data collection.
This two-day training workshop focuses on performance management and program evaluation for social services. Attendees will learn how to build successful performance management systems, develop strategic measures, improve data collection and mapping of activities and outcomes, and evaluate program efficiency and effectiveness. The workshop will be held on March 22-23, 2010 in Arlington, VA and will provide up to 12 CPE credits. Attendees include officials from federal, state and local human services agencies and nonprofit organizations.
This two-day training workshop focuses on improving social services performance through effective performance management and program evaluation. Participants will learn how to build successful performance management systems, develop strategic measures, integrate planning, evaluation and performance measurement, obtain individual accountability, and define outcomes. The workshop will provide strategies and best practices for collecting and analyzing quality data, assessing program impacts, and devising evaluation reports to improve social services programs.
This document provides information about Government Performance Management Week, taking place December 7-11, 2009 in Arlington, VA. It will feature three interactive core courses on strategic planning, performance measurement, and performance-based budgeting. Attendees can receive up to 30 CPE credits. The courses will be taught by experts in the fields and provide practical instruction on developing strategic plans, performance measures, and integrating performance and budget information. Registration is available online or by phone. Early bird and group discount rates are available.
This document provides information about an upcoming conference on "Performance Auditing and Program Evaluation" to be held in Washington, DC from April 14-17, 2009. The conference will feature two interactive courses, one on performance auditing and one on program evaluation. The document outlines the agenda, speakers, logistics and registration details for the conference.
The document provides information about an upcoming conference on "Performance Auditing and Program Evaluation" to be held in Washington, DC from April 14-17, 2009. The conference will feature two interactive courses, one on performance auditing and one on program evaluation. The document outlines the agenda, speakers, registration information, and logistics for the conference.
This document provides information about an upcoming conference on "Performance Auditing and Program Evaluation" to be held in Washington, DC from April 14-17, 2009. The conference will feature two interactive courses, one on performance auditing and one on program evaluation. The document outlines the agenda and topics to be covered each day, including sessions on developing performance measures, auditing data quality, and building evaluation systems. Bios of the trainer speakers are also provided, along with logistics details on registration, venue, and hotel accommodations.
Government Performance Management Week is a four-day training event held in Arlington, Virginia from December 7-11, 2009. Attendees can receive up to 30 CPE credits by taking four interactive core courses on strategic planning, performance measurement, performance-based budgeting, and performance data assessment. The training features expert instructors and is intended for those involved in strategic planning, program management, budgeting, and performance analysis at all levels of government.
This document summarizes a 3-day conference on developing performance measurement and management systems for social services. The conference will teach attendees how to: 1) implement performance measures to evaluate progress and increase outcomes; 2) create and maintain performance-based contracts and learn grant winning techniques; and 3) enhance performance through understanding policy updates and utilizing data collection. Attendees will learn how to establish goals and measures, develop a logic model, and align measures with program results.
The document announces the 2010 Government Performance Summit to be held May 10-12 in Arlington, VA. The summit, led by top federal executives, explores best practices in performance management, program measurement, and evaluation to help managers improve results. Over the past 11 years, the annual summit has brought decision-makers together with agency managers to share expertise. The summit is part of the Innovations in Government series to highlight management best practices for accountability and transparency.
The document provides information about the 2010 Government Performance Summit, which will take place from May 10-12, 2010 in Arlington, VA. The summit will explore using leadership, measurement, and a motivated workforce to drive government results.
Over two days, the summit will feature keynote addresses and breakout sessions on topics like performance management, program evaluation, budget management, transparency, and developing employees. Federal managers from various levels and roles are encouraged to attend to learn best practices for improving performance.
The summit is presented by Innovations in Government to highlight performance management strategies and allow information sharing between government professionals. Attendees will gain skills and networking opportunities to enhance organizational results through strategic planning, outcome-based measures
The document provides information about the 2010 Government Performance Summit, which will take place from May 10-12, 2010 in Arlington, VA. The summit will explore using leadership, measurement, and a motivated workforce to drive government results.
Over two days, the summit will feature keynote addresses and breakout sessions on various performance management topics. Day one will focus on using performance information and developing metrics. Day two will cover developing a motivated workforce through transparency and engagement. The target audience includes political appointees, executives, managers, and other government leaders and analysts. Attendees will learn best practices for improving organizational performance and achieving results.
The document summarizes the 2010 Government Performance Summit, which brings together federal leaders to discuss performance management, program measurement, and evaluation best practices. The three-day summit will feature keynote speakers from the executive branch and sessions on using leadership, measurement, and workforce motivation to drive government results. Topics will include developing performance metrics, engaging stakeholders, predictive analytics, budget planning, employee engagement, transparency, and strategic planning. The goal is to provide public managers with skills and ideas to improve organizational performance and accountability.
The document announces the Social Services Performance Summit 2009, which will be held on September 22-23, 2009 in Washington, DC, with optional pre-conference and post-conference workshops. The summit will focus on improving social services delivery through performance management, measurement, and accountability. Topics will include implementing performance measures, navigating transparency and accountability requirements, and using data to evaluate programs. Attendees will learn best practices for compliance, continuous improvement, and demonstrating results.
RBME is a tool for public sector management that can help track progress and demonstrate the impact of projects and policies. It focuses on outcomes and impacts rather than just inputs and outputs. Governments are increasingly expected to show results and address questions like whether policies are achieving desired outcomes. RBME involves setting targets and monitoring indicators over time to evaluate success, identify problems, and make corrections. Both monitoring and evaluation are needed to better manage initiatives and steer them toward goals.
The document announces a two-course conference on auditing and evaluating government program performance to be held from October 26-29, 2009 in Arlington, VA. Course 1 focuses on developing performance measures, improving data quality systems, and creating reliable measurement systems. Course 2 focuses on building program evaluation systems within organizations by interpreting data, developing communications, and monitoring actions taken. The conference aims to help participants use performance information to drive decisions and promote accountability in government programs.
This document is an image file without any text content. Therefore, I am unable to provide a meaningful summary in 3 sentences or less based on the information given. The document appears to be an image but I cannot determine the subject or essential details of the image from the file itself.
The document discusses five common workplace legal pitfalls and provides strategies to avoid them. It addresses issues related to employee classification, health and safety litigation, equal employment opportunity laws, social media use, and limiting supervisor liability. For each pitfall, it provides tips such as carefully auditing employee classifications, establishing clear expectations and accountability, asking consistency questions during EEO investigations, defining appropriate social media use policies, and conducting harassment training for supervisors.
This document provides information about a two-day conference on applying Lean Six Sigma methodology to improve IT processes and drive business results. The conference will provide an overview of Lean Six Sigma and the DMAIC process, techniques for selecting and managing Six Sigma projects in IT, and case studies on implementing Six Sigma in IT departments. Sessions will also address change management, integrating Six Sigma with ITIL, and migrating from waterfall to lean development models. Attendees can earn up to 18 CPE credits. The conference will be held in Arlington, VA on September 29-30, 2010.
The document discusses a Lean Six Sigma conference for IT professionals to be held from September 27-30, 2010. The conference will provide 18 CPE credits and optional yellow belt certification. Attendees will learn how to apply Lean Six Sigma methodology to improve IT processes and drive business results. They will gain tools to continuously improve work through problem solving. The yellow belt track on September 27-28 will cover Lean Six Sigma concepts and techniques to define, measure, analyze, improve and control processes.
This 3-day course provides comprehensive exam preparation for the Project Management Professional (PMP)® certification exam. Participants will learn the essential terminology, tools, and techniques to navigate the five process groups and nine knowledge areas of the PMBOK® Guide. The course covers key topics like scope, time, cost, quality and risk management, and communication skills. Participants receive a complimentary copy of the PMBOK® Guide and take practice questions and a full-length mock exam to prepare for the real PMP® exam.
The document discusses a Lean Six Sigma conference for IT professionals to be held from September 27-30, 2010. The conference will provide 18 CPE credits and optional yellow belt certification. Attendees will learn how to apply Lean Six Sigma methodology to improve IT processes and drive business results. They will gain tools to continuously improve work through problem solving. The yellow belt track on September 27-28 will cover Lean Six Sigma concepts and techniques to define, measure, analyze, improve and control processes.
This document provides information about a two-day conference on applying Lean Six Sigma methodology to improve IT processes and functions. The conference will provide an overview of Lean Six Sigma and the DMAIC process, discuss specific case studies, and offer a pre-conference certification option. Sessions will address topics such as change management, process transformation, and integrating Six Sigma with other frameworks like ITIL. Attendees will learn techniques for enhancing the quality, efficiency and results of their IT operations through Lean Six Sigma.
This document provides information about a 3-day training course on preparing for the Project Management Professional (PMP) certification exam. The course will cover the key concepts and processes needed to understand the PMP exam, provide sample questions and a practice exam, and help attendees create a personalized study plan. It will be held in Arlington, VA in October 2010. Attendees will learn about the latest PMBOK guide, tips for passing the exam, and how to apply and prepare to take the PMP exam.
This document provides an agenda for a three-day training on implementing a balanced scorecard for government. The training will cover developing a strategy map, identifying key performance measures, building balanced scorecards, setting targets, and creating strategic initiative maps. Attendees will learn best practices for rolling out a balanced scorecard and creating a strategy-focused organization through presentations, exercises and case studies.
This 3-day training event provides government employees with the skills to implement a balanced scorecard performance management system. Attendees will learn how to create strategy maps, develop performance measures, link individual performance plans, and build organizational strategies. The training will cover building scorecards, setting targets, prioritizing initiatives, and communicating results. Attendees can earn 18 continuing education credits, and the training is offered at the Performance Institute in Arlington, VA from October 18-20, 2010.
The document announces an environmental performance summit to be held from June 28-30, 2010 in Arlington, VA. The summit will focus on measuring and improving environmental performance in government through workshops on developing quality performance measures, performance-based budgeting, and selecting the right performance measures for environmental programs. Featured speakers will discuss renewable energy contributions to environmental sustainability and innovations for utilizing performance measures. Attendees include environmental managers, specialists, researchers, and sustainability coordinators.
The document describes a Lean Six Sigma Yellow Belt certification course that will teach participants to apply Six Sigma tools and the DMAIC process to solve organizational challenges and improve processes. The 2-day course will cover Six Sigma concepts and methods, process mapping, project management, and tools for defining problems, measuring performance, analyzing causes of defects, improving processes, and controlling gains. Attendees will learn techniques to support continuous improvement through team problem solving and complete a work-related project.
The document announces an upcoming training event on auditing and evaluating government program performance held from September 27-30, 2010 in Arlington, VA. The event features two interactive courses on performance auditing and program evaluation. Performance auditing focuses on achieving maximum impact through relevant program measures and improving program objectives. Program evaluation teaches how to determine if a program is accomplishing its intended outcomes and how to build an evaluation system. Attendees will learn how to use performance information to drive decision making and capture accurate data to prove government programs are achieving their goals.
The document announces an upcoming training event on auditing and evaluating government program performance held from September 27-30, 2010 in Arlington, VA. The event features two interactive courses on performance auditing and program evaluation, with the goal of helping participants use performance information to drive decision making and prove that government programs are achieving intended outcomes. The performance auditing course will cover creating successful auditing strategies, developing relevant program measures, and learning how to improve program objectives. The program evaluation course will teach how to determine if a program is accomplishing its goals and how to build an evaluation system within an organization.
The document describes two interactive courses on performance auditing and program evaluation taking place from September 27-30, 2010 in Arlington, VA. The performance auditing course will focus on creating strategies to improve performance auditing and developing relevant program measures. The program evaluation course will teach how to determine if a program is achieving its intended outcomes and how to build an evaluation system. The courses will provide techniques for using performance data to drive decision making, assessing risks and vulnerabilities, developing audit objectives, and selecting appropriate data collection and analysis methods. Attendees include government auditors, inspectors general, program managers, and other professionals.
The document discusses a Lean Six Sigma conference for IT professionals to be held from September 27-30, 2010. The conference will provide 18 CPE credits and optional yellow belt certification. Attendees will learn how to apply Lean Six Sigma methodology to improve IT processes and drive business results. They will gain tools to continuously improve work through problem solving. The yellow belt track on September 27-28 will cover Lean Six Sigma concepts and techniques to define, measure, analyze, improve and control processes.
This document provides information about a two-day conference on applying Lean Six Sigma methodology to improve IT processes and functions. The conference will provide an overview of Lean Six Sigma and the DMAIC process, discuss specific case studies, and offer a pre-conference certification option. Sessions will address topics such as change management, process transformation, innovation, and combining Six Sigma with the ITIL framework. Attendees include IT professionals seeking to enhance quality, efficiency and results. CPE credits are offered.
This document provides an agenda and information for the "Budgeting and Forecasting Conference 2010" event being held from September 13-15, 2010 in San Diego, CA. The agenda outlines keynote speeches and sessions on each day that will discuss implementing tools for budgeting and forecasting, utilizing balanced scorecard techniques, developing rolling forecasts, and identifying key business drivers to improve forecasts. A post-conference workshop on September 15th will focus on modeling and forecasting key business drivers. The document provides information on registration, CPE credits, hotel accommodations, and pricing for the conference and workshop.
The document provides information about a conference on implementing balanced scorecards effectively that will take place from August 23-25, 2010 in Washington DC. The conference will include workshops on the first day covering balanced scorecard fundamentals and using business intelligence to enable strategy-aligned scorecards. Day two will focus on developing key measures and cascading scorecards throughout an organization. Speakers will provide guidance on topics such as change management, strategy mapping, monitoring performance, and motivating employees. Attendees include CEOs, CFOs, and other executives seeking to transform strategy into action using balanced scorecards.
This document provides information about a 5-day training seminar on project management titled "Project Management for Results". The seminar will be held from October 4-8, 2010 in Arlington, VA and offers 35 PDUs and 30 CPE credits. Over the 5 days, participants will learn about project initiation, planning, execution, closing, tracking projects, using earned value management tools, understanding the project life cycle, developing estimates and schedules, and more. The seminar is aimed at project managers, program managers, procurement managers, IT specialists, and others involved in project management. Attending the seminar will help professionals bring projects from initiation to execution, develop performance measurements, understand factors for improving troubled projects, and prepare
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1. Earn up to 12 CPE Credits
June 18–19, 2009 | Washington, DC
Training Forum
Improve Organizational Outcomes through Performance Management and Program Evaluation
You Will Learn to:
Connect Measures that Align with Your Strategic Vision Evaluate the Efficiency and Quality of Your
to Achieve Results Management Capacities
Create a management system that links evaluation, Determine strategies to measure your work and its
planning and performance to your organization’s mission relevancy to your program
Map Existing Activities, Outputs and Outcomes to Understand the Key Steps to Build a Performance
Improve Results Management System
Improve data collection and quality of performance Implement an effective performance management
across the board system to ensure optimal performance
Stay Current with the Recovery Act Legislation Affecting Social Service Performance Requirements
www.PerformanceWeb.org/Social
www.PerformanceWeb.org/Social 1
2. Measuring and Evaluating Social Services Performance 2009
Who Day One: June 18, 2009
8:30
Should Attend: Conference Registration & Continental Breakfast
9:00
Integrate Planning, Evaluation and Performance Measurement
• Federal, State and Local
Human Services Officials • Develop a comprehensive management system in your organization to align evaluation,
strategic planning and performance measurement
• Federal, State and Local • Examine an applied evaluation approach that incorporates the outcome goals and
Contract Administrators activities of the organization
• Learn how to avoid common pitfalls organizations make in evaluation and
and Officers
performance measurement
• Procurement Officials
10:00
• Acquisition Managers
Link Performance Measures to Strategy in Social Services
• Program Managers • Understand the essential characteristics and elements of a comprehensive performance
management system
• Grants Managers
• Utilize proven methodologies such as the Logic Model to establish clear end and
intermediate-outcome goals and measures
• Grantees
• Discover resources to find common measures you can adapt to your organization
• Nonprofits and Community-
Based Organizations 11:00
Break & Refreshments
... And anyone else involved
in social services and
11:15
performance management!
Select the Right Performance Measures for Strategic Decision Making
To Increase Transparency
• Pinpoint the appropriate measure for your agency to meet specific requirements and
mandates to maintain complete transparency
• Learn why the quality of measures is more important than the quantity of measures
• Identify the essential characteristics and elements of a comprehensive performance
management system
12:15
Lunch Break
www.PerformanceWeb.org/Social 2
3. Measuring and Evaluating Social Services Performance 2009
Top 5 Day One, Continued: June 18, 2009
Reasons to Attend: 1:15
Cascade Performance Measures to Process and Individual Levels for
Enhanced Accountability
1. Map existing activities, • Translate strategic objectives into integrated performance plans
outputs and outcomes to • Align output performance measures to unit outcome measures
ensure successful programs • Develop strategy maps and key performance indicators
2. Increase accountability and
2:15
transparency of services
Break & Refreshments
and programs
3. Establish a performance 2:30
evaluation capacity to Outcome Measures: Define Bottom Line Measures for Results in Social
Service Agencies
manage for results
• Develop measures that communicate program effectiveness
4. Strengthen outcome-oriented
• Establish clearly defined end and intermediate outcomes
management with the • Determine the difference between types of outcomes vs. outputs and activities
appropriate performance
measures
3:30
5. Align data management, Strategy Measures: Develop Strategy Effectiveness Measures
collection and analysis • Identify targets of change and goals for your programs
across your social • Develop measures to communicate internal and external priorities and progress towards
stated goals
services programs
• Evaluate and assess the effectiveness of a range of strategy measures
4:30
Adjourn
Create Meaningful Measures and Analyze Your
Organization’s Programs for Success
www.PerformanceWeb.org/Social 3
4. Measuring and Evaluating Social Services Performance 2009
Day Two: June 19, 2009
Speaker: 8:30
Jon Desenberg Continental Breakfast
9:00
Identify New Trends and Methodologies for Outcome-Based Evaluation
Jon Desenberg brings more than 14 in Social Services
years of public sector experience to his
• Create a repeatable program evaluation system
current position with The Performance
• Incorporate performance measures into the evaluation process
Institute, specifically in the fields of
performance management, strategic • Identify the role of program evaluation within the management and budget cycle
planning, knowledge management and
IT Program Planning.
10:00
As Managing Director, he successfully
Examine Critical Processes in Program Evaluation
led the United States General Services
Administration’s (GSA) Performance • Define the 5 major types of assessments
Management program, which ultimately
• Outline a formal framework for conducting program evaluations
resulted in the largest single enterprise-
• Understand the emerging role of program evaluators
wide performance program in the
Federal government, with aligned goals
and measures cascading to all 13,000
11:00
employees. Jon has spoken extensively
Break & Refreshments
on Strategic Planning, Workforce
Development, Project Management,
Knowledge Management and 11:15
Performance Metrics to groups in the
Collect and Map Accurate, Timely and Relevant Data
United States, Canada and Great Britain.
He co-authored a textbook on Knowledge • Improve data quality using 11 key aspects of quality
performance information
Management and Electronic Government
that is available from Management • Evolve from convenient to relevant and aligned
Concepts Press. Jon Desenberg began performance measures
his career as a policy analyst and speech • Depict the causal relationships between program activities, strategies and results
writer on Federal IT Issues.
He contributed to the development
12:15
of the Federal CIO Legislation and
Lunch Break
wrote for the Congressional Record
and other publications on Federal
technology policy. He was a Policy
Analyst for GSA’s Knowledge
Management Program and co-chaired
the Federal CIO Council Committee
on Knowledge Management. Jon
Desenberg was awarded with several
commendations for his Federal
Service, including the Presidential
Leadership Award in 2000.
www.PerformanceWeb.org/Social 4
4
5. Measuring and Evaluating Social Services Performance 2009
Day Two, Continued: June 19, 2009
1:15
Assess Causality between Programs and
Measured Results
• Determine individual program relevance to the organization’s overall mission
• Communicate effective performance and challenges
“The instructor • Align your program priorities and results from the top down
was well versed 2:15
Break & Refreshments
and helped me
understand the 2:30
Devise Evaluation Reports to Assess Effectiveness and Make
Improvements
subject matter.”
• Identify key questions to ask when developing any
performance report
Cheryl Ricks, Portsmouth
• Useful strategies for delivering a evaluative report
Department of Social Services
• Define program success and the consequences of failure
3:30
Dialogue Session: Best Practices in Performance Measurement and
Evaluation under the Obama Administration
• Examine the Obama Administration focus and mandates for data collection, reporting
and use of findings
• Examine and utilize the challenges and successes of a sample “best- in -class” social
services agency
• Share your measurement systems with social services agencies from across the country
4:30
Adjourn
www.PerformanceWeb.org/Social 5
5
6. Measuring and Evaluating Social Services Performance 2009
Bring this Program to Your Organization
Sponsorship One of the more popular vehicles for accessing the Institute’s educational offerings is the
Opportunities delivery of on-site trainings and management facilitations. Bringing a training or facilitation
in-house gives you the opportunity to customize a program that addresses your exact chal-
lenges and provides a more personal learning experience, while virtually eliminating travel
expenses. Whether you require training for your department or for an organization-wide
initiative, the advanced learning methods employed by The Performance Institute will create
As a conference and training an intimate training atmosphere that maximizes knowledge transfer to enhance the talent
provider, The Performance within your organization.
Institute is an expert in bringing
Customization
together leaders to share
We realize that not all obstacles can be overcome by applying an “off-the-shelf solution”.
and discuss best practices
While many training providers will offer you some variation of their standard training, The
and innovations. We connect Performance Institute’s subject matter experts will work with you and your team to examine
decision-makers with respected your programs and determine your exact areas of need. The identification of real life ex-
amples will create a learning atmosphere that resonates with participants while at the same
solution providers.
time providing immediate return on your training investment. Using interactive exercises that
employ actual projects or scenarios from your organization, instructors can address specific
The Institute offers four different challenges and align the curriculum of each session to your objectives. While the majority of
on-site trainings are focused on smaller groups, The Performance Institute also has the ability
pre-designed sponsorship
to accommodate organizational-wide training initiatives. Utilizing multiple instructors, The
packages: Institute has the capacity to deliver courses to groups of up to 300 participants per day.
• Event Co-Sponsor Areas of Expertise
On-site delivery of single courses, certification programs and entire packages of specialized
• Session Sponsor
courses are available in the following areas:
• Luncheon Sponsor • Strategic Planning
• Performance Measurement
• Exhibit Booth Sponsor
• Project Management
• Lean Six Sigma
• Workforce Management
For more information on
• Performance-Based Budgeting
sponsorships or to get started,
• Performance-Based Contracting
contact Jessica Ward at
• Performance Reporting
703-894-0481 ext. 215 or
• Program Evaluation
Ward@PerformanceWeb.org
• Administrative Management
• Leadership and Change
For more information about in-house training options available to you, please contact
Tara Shuert at 703-894-0481 x 223 or email him at Shuert@PerformanceWeb.org.
www.PerformanceWeb.org/Social 6
7. Measuring and Evaluating Social Services Performance 2009
Logistics & Registration
REGISTRATION
VENUE & HOTEL 1. ONLINE at www.PerformanceWeb.org/Social
2. VIA FAX to 703-894-0482
Measuring and Evaluating Social Services Performance 2009 will be hosted at The
Performance Institute’s training center in Arlington, VA, just one block east of the 3. VIA PHONE to 703-894-0481
Courthouse stop on the Orange Line of the D.C. Metro. A public parking garage
4. VIA MAIL to 1515 N. Courthouse Road, Sixth Floor
is located inside of the building, for $10.00 per day. Continental breakfast and
Arlington, VA 22201
refreshments will be provided for delegates on each day.
The Performance Institute Training Center
Yes! Register me for Measuring and Evaluating Social Services
1515 North Courthouse Rd., Suite 600
Performance 2009
Arlington, VA 22201
Please call me. I am interested in a special group discount for my team
703-894-0481
Delegate Information
A limited number of rooms have been reserved at the Arlington Rosslyn Courtyard by
Marriott at the prevailing rate of $209.00 until May 17, 2009. Please call the hotel
directly and reference code “Measuring Social Services” when making reservations to
get the discounted rate. The hotel is conveniently located three blocks from the Rosslyn Name Title
Metro station. Please ask the hotel about a complimentary shuttle that is also available
for your convenience.
Office Organization
Arlington Rosslyn Courtyard by Marriott
1533 Clarendon Blvd.
Arlington, VA 22209
703-528-2222 | www.CourtyardArlingtonRosslyn.com Address
TUITION
City State Zip
The tuition rate for attending Measuring and Evaluating Social Services Performance
2009 is as follows:
Early Rate* Regular Rate
Telephone Fax
Conference $699 $799
* For the Early Bird Rate, Register By: April 30, 2009
Email
GROUP DISCOUNTS
For more information on group discounts for Measuring and Evaluating Social Services Payment Information
Performance 2009 please contact Melvin Hall at 703-894-0481 or email him at Hall@
Training Form/Purchase Order Check (accepted by mail only)
PerformanceWeb.org.
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CPE CREDITS
Delivery Method: Group-live Program Level: Beginner
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Prerequisites: None Advanced Preparation: None
CPE Credits: 12
The Performance Institute is registered with the National Association of State Boards of Accountancy (NASBA)
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as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of
accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding
sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN
37219-2417. Website: www.nasba.org.
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Cancellation Policy
Please make checks payable to: The Performance Institute
For live events: The Performance Institute will provide a Payment must be secured prior to the conference. If
full refund less $399 administration fee for cancellations payment is not received by the conference start date, Priority Code: S265-WEB
four weeks before the event. If cancellation occurs within a method of payment must be presented at the time of
two weeks prior to conference start date, no refund will be registration in order to guarantee your participation at
issued. Registrants who fail to attend and do not cancel the event.
Note: As speakers are confirmed six months before the Discounts
prior to the event will be charged the entire registration fee.
event, some speaker changes or topic changes may • All ‘Early Bird’ Discounts must require payment at
Quality Assurance occur in the program. The Performance Institute is not time of registration and before the cut-off date in
For webinars: The Performance Institute will provide a
responsible for speaker changes, but will work to ensure order to receive any discount.
full refund less $50 administrative fee for cancellations The Performance Institute strives to provide you with the
a comparable speaker is located to participate in the • Any discounts offered whether by The Performance
four weeks before the event. If cancellation occurs within most productive and effective educational experience
program. Institute (including team discounts) must also require
two weeks prior to conference start date, no refund will possible. If after completing the course you feel there
payment at the time of registration.
be issued. Registrants who fail to attend and do not is some way we can improve, please write your
If for any reason The Performance Institute decides to • All discount offers cannot be combined with any
cancel prior to the meeting will be charged the entire comments on the evaluation form provided upon your
cancel this conference, The Performance Institute accepts other offer.
registration fee. arrival. Should you feel dissatisfied with your learning
no responsibility for covering airfare, hotel or other costs • Discounts cannot be applied retroactively
experience and wish to request a credit or refund, please
incurred by registrants, including delegates, sponsors
All the cancellation requests need to be made online Your submit it in writing no later than 10 business days after
and guests.
confirmation email contains links to modify or cancel the end of the training to: The Performance Institute:
registrations. Please note that the cancellation is not final Quality Assurance, 1515 N. Courthouse Road, Suite
www.PerformanceWeb.org/Social 7
until you receive a written confirmation. 600, Arlington, VA 22201
8. About The Performance Institute
Called “the leading think tank in performance measurement for government” on
OMB’s ExpectMore.gov, The Performance Institute has been a leader in Performance
Management training and policy since the 2000 administration transition. As part of
the Government Performance Coalition, a group of good government organizations, the
Institute worked in 2000 to deliver recommendations to the then new administration on
what would become the President’s Management Agenda.
In 2009, the Institute is leading Innovations in Government: From Transition to
Transformation, or InnoGOV.org, a collection of forums, research and recommendations
to bring insight and transformation to the federal government. The goal of InnoGOV.
org is to centralize the importance of performance, accountability and transparency in
government and to disseminate the leading best practices to government managers.
The Performance Institute has published several research reports regarding performance
management initiatives and trains over 10,000 government managers per year on
performance-based topics. Dedicated to improving citizen services and taxpayer
transparency, the Institute uses a best-practices foundation to deliver the most effective
and tested methodologies for improving performance.
For More Information, Visit Our Website at
www.PerformanceWeb.org