Kelechi Okoroafor is seeking a job and provides his resume which outlines his skills and experiences. He has over 10 years of customer service experience and obtained his MBA with distinction. His resume highlights his strong communication, analytical, and leadership skills gained through his education and various roles in finance, operations, and community management.

1. Kelechi Okoroafor
+2348184437055 | kingskidkelly@yahoo.com
SKILLS AND ATTRIBUTES
• Dynamic, flexible, savvy MBA Finance professional with a confident personality, superior
communication skills: verbal, written, presentation, facilitation and public speaking skills
acquired through various seminars, lectures and presentations given at university and Christ
Embassy Newcastle.
• Goal-driven performer and a motivated achiever with a self-starter attitude who works well
under pressure and achieves deadlines as evident in effectively coordinating target-based
part-time employment with academic studies and finishing with a distinction grade. This also
showcases strong organizational, time management and multitasking skills.
• People skills acquired from over 10 years of working in customer–centric roles and interfacing
on a one-one basis with people of different backgrounds at various global organizations, the
universities and the community which are multi-cultural and diverse environments resulting in
a strong ability to adapt well to new environments and with different cadres of people.
• Analytical approach to problem solving and acute initiative skills acquired through taking
various critical analyses-based modules at university and dealing with difficult and ad-hoc
situations at Santander Cards UK and Christ Embassy Newcastle.
• Attention to details and quality consciousness acquired from over four years of handling the
finances of Christ Embassy Newcastle and other finance and data-sensitive roles at Santander
Cards UK resulting in a strong knowledge and understanding of finance systems .
• Stakeholder management & Relationship-building skills acquired from academic group works
at University, team-playing at Santander Cards UK, strategic consultancy at Christ Embassy
Newcastle resulting in ability to work well with and influence multiple stakeholders as well as
resulting in effective working relations and professional networks with customers, lecturers,
community members , colleagues, employees and management staff
• Leadership and assertive abilities acquired from managing a branch of over 80 people.
• Ability to work independently with a strong ‘can-do’ mentality acquired from working in
challenging, changing and fast-paced environments
Technical Skills:
Knowledge of computer programming languages such as Java, PHP and Databases (MySQL and
Oracle), MS Office, SPSS and HyperResearch software
Languages: English and French
KEY COMPETENCIES GAINED THROUGH EXPERIENCE AND MBA PROGRAM
• Competitive Analysis
• Finance Management &
Accounting
• Investments & risks
• Marketing strategy
• Financial Planning and
Analysis
• Public Relations
• Strategic Leadership &
Direction
• People and Organization
• Project Management
• International Trade
ACHIEVEMENTS, INTERESTS & EXTRACURRICULAR ACTIVITIES
• Achieved a distinction and attained Top of the class of MBA 2011/2012 cohort
• Leveraged as Team Leader by ‘Floor-walking’ High-risk department and achieved multiple “Call
of the Month” recognition at Santander Cards UK
• Pioneered a branch, created departments, launched a choir from scratch and built up the
membership level

2. • Produced, trained, mentored, developed over 30 leaders at Christ Embassy Newcastle
• Personal fitness, events organization, reading, research
PROFESSIONAL EXPERIENCE
Christ Embassy Newcastle Newcastle, United Kingdom
Branch Coordinator & Manager September 2009 – February 2015
• Increased the branch clientele to over 80 people
• Managed effective communication and dissemination of information
• Rendered strategic advisory responsibilities in the community
• Selected Project Experience:
o Product Awareness Campaign
 Mobilized and motivated teams to carry out a product awareness campaign, which resulted
in increased awareness of the brand and branch
Santander Cards UK (retail commercial financing and banking) Newcastle, United
Kingdom
Debt Recovery & Risk Detection Unit Consultant July 2006 – October 2010
• Recovered debts through rigorous negotiations and collections skills which increased company’s
revenue
• Resolved difficult and complex customer queries and problems regarding customer accounts
• Executed advisory roles on payment defaults avoidance, payment due dates and unusual
transactions
• Managed high risk accounts at different stages of delinquency
• Selected Transaction Experience:
o High-Risk Payment Arrangement
 Analyzed clients’ accounts and financial conditions and proffered feasible repayment
arrangements that resulted in low payment defaults
 Negotiated terms of repayment of high risk loans leading to increase in revenue
o Freedom Finance Loan Consolidation Arrangement
 Advised eligible clients to consolidate debts with Freedom finance which improved the
company’s bad-debt recovery
Xerox H.S (Engineering and Photocopier Manufacturer) Lagos, Nigeria
Operations Support Executive, Customer Service and Sales May 2004 – Jan 2006
• Supported the customer services department and did relevant administrative/secretarial duties
• Managed client queries and complaints which led to increased client retention
• Managed the customer service and sales front desk
• Personal Assistant to the Customer Service Manager
• Supplemented briefly as Personal Assistant to the Sales Manager
EDUCATION and PROFESSIONAL DEVELPMENT
University of Wales, Institute Cardiff Newcastle, United Kingdom
Master of Business Administration Distinction, January 2013
University of Northumbria Newcastle, United Kingdom
Computing 2008
British Institute of Technology & E-commerce London, United Kingdom
Strategic Direction & Leadership (Chartered Management Institute) 2014