The document provides a summary of qualifications and work experience for Ryan A. Langille. According to the summary, Langille has over a decade of experience as a project lead and expert in complex process flow implementations. The document then details Langille's work history, highlighting roles as a senior outsourcing tech architect, IT technical specialist, and lead systems analyst at various companies.

1. Ryan A. Langille
280 County Road 351
Leesburg, AL 35983
(847) 651-3392
rlangille78@gmail.com
SUMMARY OF QUALIFICATIONS
A creative, motivated and agile Project Lead with a proven track record of implementing
new projects from the ground up. An aptitude for fostering new relations both internal and
external while providing strong account support. Over a decade of experience, an expert in
complex process flow implementations.
EXPERIENCE
Aon - Virtual
Senior Outsourcing Tech Architect May 2015 – Present
 Accountable for the final service implementation delivery across multi-service clients (Health
and Welfare, Defined Contribution and Defined Benefits)
 Managed a global team of colleagues (Systems leads, Systems Analysts and Configuration
Analysts) by leveraging the team's talents, conducting reviews, and holding associates
accountable
 In charge of the growth and development of 3-5 colleagues
 Responsible for establishing milestones for the current and future implementations
 Defined capacity and prioritization of work within the iterations
 Determined stretch goals for technology, ensuring consistent delivery and integrating internal
releases among practices
 Responsible for the technical delivery of a closed loop reconciliation payroll process
 Led the technical delivery of the 2016 and 2017 Annual enrollment implementations
 Established new cadences within the team, applying Scrum and Agile methodologies
 Security Manager for a Large Market client
Abbvie - Waukegan, IL
IT Technical Specialist October 2013 – May 2015
 Technical Lead and Project Manager of a Custom Salesforce Performance Coaching Tool which
allows users to observe, rate and coach from either an iPad or Laptop while in the field
 Infrastructure Separation Program manager for the Department
 Technical Consultant for a vendor selection of a SAAS Solution
 Team lead for time recording, responsible for the accuracy of time captured for each team member
by project
 Technical liaison for Outlook Exchange and Mobile Iron Migrations

2.  Security Manager for the Salesforce Performance Coaching Tool
 Office 365 Coordinator for US Commercial
 Responsible for the weekly technical review of the ABS Compliance
Aon Hewitt - Lincolnshire, IL
Lead Systems Analyst Advanced May 2012 – October 2013
 Accountable for the technical delivery of all Health and Welfare benefits for our CDG – TBA 3x and
4x
 Responsible for the quality of new functionality throughout the development life cycle – (SDLC)
 Responsible for all project planning and management
 Successfullyled the transition for alarge client from implementation to ongoing processing bringing
benefits to over 60,000 employees
 Key Analyst in client facing decisions providing the technical prospective for new projects
 Manage defect resolution and process improvement
 Developed and coached 23 peers in the tactical application of Service Delivery Transformation for
HRO Benefits Delivery Groups across multiple services
 Annual Enrollment Control Account Manager (CAM)
 TBA and LAN Client Security Manager
 People Manager, responsible for the development and growth of colleagues in the US and India
 Responsible for the Health and Welfare technology resource lever planning
 Led 5 successful annual enrollment implementations
 Assisted in the deployment of a firm wide business model both within the U.S. and offshore. This
new model decreased work in some problem areas by up to 50%
Hewitt - Lincolnshire, IL
Lead Systems Analyst April 2008 – May 2012
 Accountable for the technical delivery of Health benefits for the client
 Championed a successful conversion which tripled the size of our overall population, bringing the
total population to 130,000
 Served in the development of curriculum to strengthen technical knowledge for Systems Analysts.
Played a critical role in the Lean pilot while working with senior leaders and McKinsey consultants
to establish a strategy to roll out Service Delivery Transformation for HRO Benefits Delivery Groups
 Stabilized participant experience through management of defect reduction by 85% over the last 24
months, with sustained reduction in defects
 A main lead in the stabilization of two at risk clients, reaching stabilization in less than a year
 Key contributor to the growth and development of our team in India
 Annual Enrollment Control Account Manager(CAM)

3.  Trained and developed a peer from different service on Health and Welfare domain processes and
technical functionality
 Key contributor both internal and external weekly meetings to bring a technical prospective on
current and upcoming projects
 Manage defect resolution and process improvement
Hewitt - Lincolnshire, IL
Systems Analyst November 2006 – April 2008
 Project Manager for low and medium complexity projects
 Coached other Setup Configuration Analyst in development and execution of the testing process
while providing direction on prioritization of multiple projects - TBA 4x
 Developed effective project plans and lead 2-3 individuals through low and medium complexity
projects
 Coached multiple peers to get from the Setup Configuration Analyst to the Systems Analyst position
 1 ½ years as lead web based transaction site developer – (YBR)
 Process owner of Death Flow
 2 Years as Lead on Year End Files, Batch SAS Processing
 Leveraged SDLC to drive and ensure quality
Hewitt - Lincolnshire, IL
Setup Configuration Analyst April 2004 – November 2006
 Entry Level development, testing and configuration
 Technical Process owner of Retirement, Cobra, and New hire Enrollment flows
 Lead Annual Payroll file quality assurance 2004–2006
 Analyzed plan requirements and system functionality to develop system testing specifications
 Developed complex verification report using SQL
 Identified ways to improve the processing for the New Hire Processing
 Personal Communications SME developer – Middle Office
 Complete begin to end development for low to medium complexity projects – TBA 4x (Total Benefits
Administration)
 Independently implemented pricing implementation in 2006 for annual enrollment
Packer Engineering – Naperville, IL
Web Developer February 2003 – April 2004
 Primary web developer
 Responsible for all design, development and maintenance

4. SYSTEMS PROFICIENCY
Hardware/Platforms: Mainframe, DB2, Teradata, My SQL
Programming Languages: SQL, Java Script, Cold Fusion, HTML
Application: TBA, YBR, MS-Access, MS-Excel, Dream Weaver, Lotus Notes, Adobe Illustrator,
Photo Shop, Middle Office, Subversion, Sharepoint, MS-Project
EDUCATION
Bachelor of Science, Northern Illinois University
Major: Operations and Information Management
Emphasis: Information Systems
May 2002
Scrum Master Certification, Standard Technology December 2014