The document summarizes the turnaround of Rowlatts Hill Primary School (RHPS) in the UK under a new principal. It describes RHPS as failing, with high staff absenteeism, unsafe environment, ineffective leadership and poor student performance. The new principal implemented a 3-stage process: 1) Acknowledging problems, 2) Committing to solve problems, 3) Taking action. Key actions included improved communication, uniform policy, staff development, and focus on teaching/learning. Within 18 months, RHPS was removed from "special measures" and achieved satisfactory performance through the principal's emphasis on developing positive relationships across the school community.