Downloaded 914 times
Uploaded bypuspaltamuli
5,496 views
Root Cause Analysis
The document discusses root cause analysis (RCA), a problem-solving method aimed at identifying the underlying causes of problems. RCA seeks to address root causes rather than superficial symptoms, in order to minimize the likelihood of recurrence. It should be performed systematically and conclusions backed by evidence. Examples demonstrate using the "5 Whys" technique to trace a problem back to its root cause by asking "Why?" in iterative steps. Criticism notes the difficulty of truly identifying a single root cause, and that addressing actionable causes may be more practical.
