After mechanization in 1790’s (first industrial revolution), mass production in 1900’s (second industrial revolution) and automated production in 1970’s (third industrial revolution), in the next five years we will see the rise of cyber-physical systems, the fourth industrial revolution. As part of the Industry 4.0, Robotic Process Automation (RPA) will radically change both backend and frontend enterprises infrastructures and processes leading to significant cost reduction, production increase and higher customer satisfaction. Hardware and software robots will be designed to augment human workflow making it more efficient and effective. Core enabler of the whole fourth industry revolution will be analytics, machine learning and artificial intelligence based on big data and IoT, all ready technologies now-a-days. After discussing some recent Bip’s case studies on machine learning and artificial intelligence technologies, the speech will focus RPA opportunities in Industry 4.0.

1. AN D R E A C AS AT I
L e a d D a t a S c i e n t i s t
@ B u s i n e s s I n t e g r a t i o n P a r t n e r s
S o c i a l B u s i n e s s F o r u m
J u l y 7 t h 2 0 1 6
Robotic Process Automation
in Industry 4.0

2. WHO WE ARE
“It's a capital mistake to
theorize before one has data”
- Sherlock Holmes, A scandal in Bohemia
D ATA C ON SU LTA N TS
 30+ data passionates
 Engineers, informatics, mathematicians, statisticians
 Expert on Big Data and Advanced Analytics
K EY C OLLA B OR ATION S

3. WHAT WE DO
D ATA STR ATEGY A N D
A D VISORY
D ATA D EMA N D A N D
GOVER N A N C E
A D VA N C ED
A N A LYTIC S ON D ATA
Predictive
maintenance
Credit
analysis
Churn
prediction
Demand &supply
planning
Telco infrastructure
energy mgmt
Network drivers
for NPS
Network
investment
planning
Yield
prediction
Customer
engagement
on IPTV
Portfolio
optimisation
Sales
forecasting
Customer
analytics

4. ANALYTICS, THE CORE ENABLER OF INDUSTRY 4.0
1 2 3
Steam
Engine
1790’s
Mass
Production
1900’s
Automated
Production
1970’s
Cyber-Physical
Systems
2020’s
4
Data-driven
org. & decisions
Cyber-security &
fraud detection
Advanced
customer profiling
& interaction
Smart
sensors
Augmented reality
& wearables
Industrial IoT
platforms
Cloud
computing
Mobile
devices
Robotic Process
Automation
D ATA ,
ANALYTICS
& A I
Location detection
technologies
per year
until 2020
900+ $bn
Investment
450+ $bn
Revenues
400+ $bn
Cost saving

5. ROBOTIC PROCESS AUTOMATION (RPA)
"We’re augmenting the human experience with AI,
not taking away from or replicating it.“
- Salim Ismail (Singularity University)
Trained on
contextual data
S P E C I A L I Z E DRPA allows organizations to improve and
partially automate tasks through
A R ITIFIC IA L IN TELLIGEN C E
Functional trained hardware/software
ROBOTS are VIRTUAL WORKERS
learning from and executing on D ATA
Near real-time
availability
FA S T
Integrated and
governed by IT
G O V E R N E D
Error rate
reduction of 20+%
A C C U R AT E
24x7 full
availability
S E A M L E S S
5+x cheaper than
onshore labor
C H E A P

6. TECHNOLOGY IS THE ANSWER, BUT WHAT WAS THE
QUESTION?
11%
3%
4%
3%
47%
36%
28%
25%
16%
8%
3%
2%
IT
Sourcing/Procurement
F&A
Supply Chain/Logistics
Sales/Marketing
HR
REFM
Legal
Now
2020
Finance & Accounting
Facility Management
ICT & Operations
Human Resources
Sourcing & Procurement
Supply Chain & Logistics
Sales & Marketing
Legal
R PA A PPLIC ATION S
Customer service automation, Help desk automation
Inventory and supplier contracts management
Risk/Fraud analysis, Invoice processing, Billing mgmt
Demand forecasting, Stock level optimization
Real time marketing campaigns, Products recom.
Application tracking, On/Off boarding, Payroll mgmt
Scripting and desktop solutions, Predictive maintenance
Agenda, Document and knowledge-base management
R PA AWA R EN ESS & D EMA N D

7. PREDICTIVE MAINTENANCE | BIP RPA CASE ON TELCO
R ESU LTS
&BENEFITS
ANALYSIS effort and
time reduced
MAINTENANCE efficiency and
effectiveness incremented
QUALITY network service
availability increased

8. AN D R E A C AS AT I
P h o n e : + 3 9 3 4 2 8 0 7 3 5 3 5
E - m a i l : a n d r e a . c a s a t i @ m a i l - b i p . c o m
A F U T U R E M O R E
T H A N D I G I TA L . H U M A N .
Thank you!