Why do so many ICT programmes in organisations fail in so many ways and what can we do about it?

1. ICT failures Why do they happen so often What can we do about it?

2. Information Technology

14. The $10,000,000 Problem

16. Predicted final bill $576 million.

18. Average project size $3 million.

21. 160% of estimated budget

22. Under 70% of the required functionality

24. Staff

25. Process

26. IT Management

27. CEO/CFO

28. Technology

29. Board

30. Funders

34. or provide "sufficient, knowledgeable, decision-empowered users and managers"

39. Layout

40. Product spec

41. Sales processing

42. Tracking

45. YOU !!!!!!!

46. DON'T !!!!!!!

48. Budget stretching

49. Training CEO

55. Saving $0.5m

57. Speed matters

58. The uncontrolled amplifier

61. Innovation = Disruption of power structures

63. Guess who benefits?

65. A typewriter

66. A photocopier

67. And a large book of stamps

69. Redefining the problem

71. Location

72. Products/services

73. Name

74. Logo

75. Ownership

77. Codes

78. Rules

79. Contracts

80. MoE

81. History

82. Etc

84. Lubricant

85. Fuel

86. DNA

87. Brain Surgery on Yourself

90. Consistent

91. Culturally communicated

95. Change regulations

96. Create artificial shortages

97. Wait for panic

98. Screw the customers

99. Profit

101. Practises

102. Processes

103. Risks

108. Tacit knowledge a unique byproduct of these relationships

111. “Hubs” connect to people.

112. “Gatekeepers” connect organisational parts

114. Restating the problem

117. Yes, yes, yes.. But how do we do it?

119. IAG Check

120. Critical path test

121. The listening organisation

122. The modular approach

124. Key people

126. 2020 org Chart Partners Ideas Cloud

128. 160% of estimated budget

129. Under 70% of the required functionality

131. Panel beaters

132. Walmart suppliers

133. NYC Online

137. Making a difference matters