New approaches to automation are offering vast opportunities to organizations to work better and smarter, freeing up employees for more value-added tasks. Learn how in this business process services slideshare from Conduent.

1. Robotic ProcessAutomation
Howto
getstarted
andscale
withRPA

2. TheBusinessProcessServicesindustry
isonthebrinkofsomethingbig.
Somethingthatwillchangehowbusinessoperates
–forever.

3. It’sarevolutionarytechnologythatwilldeliver
exponentialgains,faroutstrippingthediminishing
returnsoflaborarbitrage.

4. It’scalled
RoboticProcessAutomation.

5. RPA?
Everybody’stalkingaboutRPA–
thoughthey’renotalltalking
aboutthesamething.

6. Theideaissimple.
Youdeployavirtualworkforce
ofsoftware botsthattakethose
time consuming,repetitive,
error-prone tasksthat humans
do,and automate them.

7. Thebotsdon’teat,sleep,
makemistakes,getbored
orcompromiseany
confidentialinformation.
Theideaissimple.
Youdeployavirtualworkforce
ofsoftware botsthattakethose
time consuming, repetitive,
error-prone tasksthat humans
do,and automate them.

8. Thebotsdon’teat,sleep,
makemistakes,getbored
orcompromiseany
confidentialinformation.
Andtheycarryoutbusiness
processes faster,more
efficientlyandatlowercost.
Theideaissimple.
Youdeployavirtualworkforce
ofsoftware botsthattakethose
time consuming, repetitive,
error-prone tasksthat humans
do,and automate them.

9. Itmeansorganizationslikeyourscandeliver
bettercustomerservice,streamlineoperations
andredeploypeopletohigher-valueoreven
revenue-generatingtasks.

10. Butwheredoyoustart?
Andhowdoyouscale?

11. Focusyourefforts

12. Firstthingsfirst:
It’svitaltofocusyoureffortswhere
they’llmakearealdifference.
Focusyour efforts

13. Noteverythingthatcan
beautomatedshouldbe.
Youneedtobeselective
andbuildabusinesscase.
Focusyour efforts

14. Sowhatwouldyoumostlike
toaccomplishinyourbusiness?
Focusyour efforts

15. Sowhatwouldyoumostlike
toaccomplishinyourbusiness?
Improvemargin?
Focusyour efforts

16. Sowhatwouldyoumostlike
toaccomplishinyourbusiness?
Improvemargin?
Acceleraterevenue?
Focusyour efforts

17. Sowhatwouldyoumostlike
toaccomplishinyourbusiness?
Improvemargin?
Acceleraterevenue?
Increasecashflow?
Focusyour efforts

18. Whateveryouchoosehas
tomakesensefromabusiness
andatechnologystandpoint.
Focusyour efforts

19. Lookforvalue,planforscale

20. Thetruthis,anybodycanautomate
–andtheyoftendo–usingin-house
solutions,oroffthe-shelfsoftware.
Lookfor value,plan forscale

21. Thetroubleis,quickfixes
aren'treallymakingadifference.
Theydon’tpenetratethevalue
chain,andthey’renotscalable.
Lookfor value,plan forscale

22. SohowdoyouchoosetherightRPAsolution–
onethathelpsavoidthecostlymistakesand
falsestartsthatnewtechnologyofteninvolves?
Lookfor value,plan forscale

23. Workflow
processes
Function
Business unit
Enterprise
Therearefourapproaches
youcantaketoautomation
inyourorganization:
Lookfor value,plan forscale

24. Enterprise
Workflow
processes
Function
Business unit
Ideally,youwanttostartashigh
asyoucanformaximumimpact.
Attheenterpriselevel.
Lookfor value,plan forscale

25. Butintherealworld,youneed
togetbuy-infrommanagement
andotherstakeholders.Soproof
ofconceptisavitalstep.
Lookfor value,plan forscale

26. Andforthat,youshouldsetyour
sightsalittlelower,bylookingat
low-hangingfruit.
Lookfor value,plan forscale

27. Workflow
processes
Soit’sbettertostartwitha
businessprocess–aquickwinthat’s
easytoimplement.Atthisstage,
youneedtodemonstratethatRPA
worksanddeliversrealreturns.
Lookfor value,plan forscale

28. CustomerCare,Financeand
Accounting,HumanResources
orProcurementaregoodplaces
tostart.Lookforredundancy,
processesthathavemanual
systems,orduplicationofeffort.
Lookfor value,plan forscale

29. Oncepeoplegetexcitedandsee
theenormouspotential,they’ll
wanttoforgeaheadatfullspeed.
Lookfor value,plan forscale

30. Nowthatyou’vegotbuy-in,
youcanmoveupagearand
scale.Youcangohigher,
andrealizegreaterbenefits.
Oncepeoplegetexcitedandsee
theenormouspotential,they’ll
wanttoforgeaheadatfullspeed.
Lookfor value,plan forscale

31. Picktherightpartner

32. Thisiswheretheexperienceofyour
BusinessProcessServicespartneriscritical.
Theycanseehowtoreplicateprocesses,
organizethemintoanautomationworkflow
andhelpyouscalequicklyandseamlessly.
Pickthe rightpartner

33. Andcrucially,theycandraw
ontheirdetailedsectorexpertise
toalignyourtechnologywith
yourbusiness.
Pickthe rightpartner

34. YourBusinessProcessServices
partnerwilltakeastepback
andlookatthingsfromthe
organizationlevel.Buildaroadmap
andstartthinkingstrategically.
Identifyautomationthatwill
transformthebusiness.
Pickthe rightpartner

35. They’llask
‘What’sdrivingthis?
What’stheincentiveforstakeholders?’
Pickthe rightpartner

36. Itcouldbe one (or acombination)of manythings:
• Improving experience foryouandyourclients,withbetter
levelsofservice,andimprovedcustomersatisfaction
• Driving digital transformation byremovingsteps,
increasing automation,andincorporatingcloudtechnologies
• Meetingenterprise business objectives,makingmoneyfaster
for theorganization
• Improving marginthrough cost reduction
• Improving cycletimewithmoreagilityand adaptability
Pickthe rightpartner

37. RPAisoftenpartofabiggerchange.
Itcouldmeanconsolidating
processesorteamstohelpyou
realizebiggergains.
Pickthe rightpartner

38. Theimportantthingto
rememberisthatit’snotjust
acaseoflow-hangingfruit
(thoughit’sthattoo),butof
unlockinglong-termopportunity.
Pickthe rightpartner

39. And that means thinking strategically
to bring it all together – and taking a
highly structured approach:
• Identifying opportunities
• Qualifying and quantifying
automation potential
• Building, deploying iterating
• Realizing and tracking benefits
Pickthe rightpartner

40. Breakdownsilos

41. Butyoudon’twanttoend
upwithabunchofbotsthat
automateinisolation.Soyou
needtolookattheworkflow
andseethebiggerpicture.
Breakdownsilos

42. It’svitaltoputanorchestrationlayer
inplacetobreakdownthesilos.
Asystemtosuperviseandcontrol
thebotsmeansyouhavean
automationstrategythat’sjoinedup
anddeliversmaximumresults.
Breakdownsilos

43. Neverstandstill

44. Andrememberthatautomation
isalwaysaworkinprogress,
meetingtheshiftingneeds
ofyourbusiness,themarket
andyourclients.
Never standstill

45. It’saniterativeprocess,
soyou’reconstantlyseeking
torefineandstreamline.
Never standstill

46. Leveraginganexperienced
BusinessProcessServicespartner
isacrucialstepinallofthis.

47. They can get buy-in for RPA across
the company, asking the right questions
and involving all stakeholders.
They can help you startsmall,
thinkbigandplanstrategically.

48. They can help you identify the areas
where you can makethebiggestgains,
and can strategize with you to achieve
maximumimpact.
And they can help you scale
seamlessly and really unlockthat
long-termopportunity.

49. So what would you do with an integrated,
scalable, enterprise-wide RPA solution?

50. So what would you do with an integrated,
scalable, enterprise-wide RPA solution?
What processes would you automate?

51. So what would you do with an integrated,
scalable, enterprise-wide RPA solution?
What processes would you automate?
What bottlenecks would you eliminate?

52. So what would you do with an integrated,
scalable, enterprise-wide RPA solution?
What processes would you automate?
What bottlenecks would you eliminate?
What people would you redeploy to
higher-value tasks?

53. So what would you do with an integrated,
scalable, enterprise-wide RPA solution?
What processes would you automate?
What bottlenecks would you eliminate?
What people would you redeploy to
higher-value tasks?
What could you transform?

54. Maybeyou’vealreadystartedand
wanttotakeittothenextlevel.

55. Ormaybeyou’verealizedthat
RPAisthewayofthefutureandyouwanttoget
onboardnow.Beforethecompetitiondoes.

56. Whereveryouareintheprocess,
wecanhelp.

57. We’reConduent.
Talktoustodayabouttheincrediblepotential
ofRoboticProcessAutomation.

58. © 2017 Conduent Business Services, LLC. All rights reserved. Conduent™ and Conduent Design™
are trademarks of Conduent Business Services, LLC in the United States and/or other countries.
About Conduent
Conduent is the world’s largest provider of diversified business process services
with leading capabilities in transaction processing, automation, analytics
and constituent experience. We work with both government and commercial
customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion
of the U.S. healthcare industry. We’re the customer interface for large segments
of the technology industry. And, we’re the operational and processing partner
of choice for public transportation systems around the world.
Whether it’s digital payments, claims processing, benefit administration,
automated tolling, customer care or distributed learning – Conduent manages
and modernizes these interactions to create value for both our clients and
their constituents. Learn more at www.conduent.com.